Westerfield House Care Ltd

Westerfield House, Humber Doucy Lane, Ipswich IP4 3QG
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9.7 66 Reviews
  • Westerfield House Care Ltd, Ipswich
Westerfield House offers luxury living in a beautiful Grade II listed mansion, situated on the outskirts of Ipswich. The home provides a range of flexible and tailored care packages designed to individual requirements, in high quality, relaxed and homely surroundings.

Set within its own large secure grounds with beautiful views of the surrounding countryside, Westerfield House has been carefully restored to provide a high standard of luxury accommodation.

Residents can benefit from the home's many first class facilities, amenities and services, including stunning communal areas and lounges, a cinema, library and hair salon. All bedrooms are well equipped and tastefully furnished with en-suite bathrooms. Outdoor areas offer a quiet and sunny place to relax, walk and BBQ, as well as allotments and raised flower beds for the more green fingered residents.

Residents are encouraged to engage in the variety of social activities, entertainment and events such as exercise programmes, tea parties, poetry, bridge and concerts, alongside organised trips and outings to places of local interest. The dining room offers a tasty, freshly prepared menu with complimentary wine.

If you are looking for 24 hour residential care, assisted living apartments, or just a little bit of respite and convalescence, why not book a trial day at Westerfield House. The compassionate and friendly care team will be happy to help and answer any questions. Call today for more information, or visit the website.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1550

These prices are only a guideline, please contact Westerfield House Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Westerfield House Care Ltd

Person in charge

  • Louise Coote (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (27)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Visiting is supported within & outside of the home.

Parking

  • Plenty of parking, all free, at Westerfield House Residential Care Home.

Westerfield House Care Ltd Reviews (66)

9.7

Westerfield House Care Ltd has a Review Score of 9.7 (9.734) out of 10, based on 13 reviews in the last 2 years.
Over all time Westerfield House Care Ltd has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westerfield House Care Ltd
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Total of 66, showing 21-40
Review from Marie J (Sister of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My younger sister had to go into respite care for a few months, whilst not ideal for her very young age we chose Westerfield House.
We cannot praise all of the staff highly enough but the carers were truly amazing in the way that they cared for my sister with such genuine care and compassion - we
are so very grateful to them and will never forget the time she spent there.
Being a nurse myself I have been in many homes and Westerfield House in my opinion is one of the top ones in Ipswich.
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Review from Anne C (Wife of Resident) published on 24 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is at Westerfield House and he has the best care he could possibly have.
The owner goes to see every resident and asks how they are and if there’s anything special they would like.
The staff and managers are all so caring and I am so grateful to them all for looking after my husband so
well.
He couldn’t be in a better place.
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Review from Keith N (Son of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad decided to move into the care home about 6 weeks ago. Despite his sadness on leaving his home, he was made very welcome and settled in very quickly. Unfortunately following a short spell in hospital, he was moved to end of life care. He was so pleased that Westerfield House took him back from
hospital for his final days. The level of care, love and compassion the staff showed to Dad, and to the visiting family was exemplary and provided much comfort to us all. We cannot praise the staff enough.
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Review from Preeti K (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westerfield House Care Home has given my father the best care in the final years of his life. The care team are amazing and the owners take a very personal interest in the residents which is very rare. The home is always immaculate and the rooms make the residents feel like they’re “home from home”.
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Review from P P (Sister of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister had excellent care the whole time she was at Westerfield (approx 4 years). All the staff members I have met during that time have been lovely caring people and unfailingly cheerful. Full marks to the chef who according to my sister produced delicious and varied meals day after day. I would
recommend this care home to anyone.
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Review from Penny (Daughter of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westerfield House became my mother's home in September 2016. She came for respite, liked it and stayed. The Home has a friendly, joyful and warm atmosphere. The care is of an exceptionally high standard. The building as a whole is extremely clean, fresh-smelling, and the food is good. The owner lives
locally and is often about. He makes a point of getting to know the residents and their families. We are all special, he cares. All of the staff are friendly. For many, this is not just a job, for they care passionately about the Home and the residents. I have never ever felt guilty about my mother being in care for I know she is happy, well cared for, safe and well-fed. Westerfield House is a special place.
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Review from John N (Son of Resident) published on 8 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the home for about three years, and has always been very happy and content. It's been very hard during these unpleasant times but everyone at the home has been very supportive in trying to keep the residents safe and in good spirits. They keep the relatives up to date on everything
that is going on.
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Review from Elizabeth B (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became a resident of Westerfield House Care in February 2020 and I have certainly had nothing to worry about. I am always kept informed of whatever action needs to be taken to keep her well. The staff are extremely caring and kind. It has been a difficult year for all concerned, but I have never
been in any doubt that the residents within the home have been well looked after, with rigorous procedures being put in place to keep them safe. It may not be to everyone's liking - it is difficult not being able to see one's relative - but if it keeps the residents and the staff caring for the residents, safe, then the procedures have to be adhered to. Activities are encouraged but if a resident does not wish to take part and would rather stay in their room, then this is fine, as is wishing to have meals in their own room rather than in the dining area. Nothing is too much trouble. It's good to know that mum is in a place where she is well looked after and treated with respect.
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Review from Tony A (Son of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident for 4 years and always received good care. When my father arrived from hospital he was over his operation, however, he couldn't do much for himself. He improved within days and steadily got back to normal over the next 6 months. The staff are all friendly, not just the carers,
but the cooks and domestic staff too. There is a high standard of cleanliness. The food is varied and of excellent quality. The managers and owner are all very friendly and approachable, and genuinely care about the residents.
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Review from A N (Daughter of Resident) published on 5 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received the highest quality of care, warmth and kindness during her 4.5 years of residing at this excellent Home. From the warm welcome at reception, the very high standard of cleanliness achieved by diligent housekeepers, the delicious and nutritious menus carefully planned by able chefs
and well thought out activities and entertainment ... to the quality of well trained, approachable and thoughtful carers, astuteness and attention to detail of very accessible managers (who however busy, always make themselves available to family members) and the determination of the owner to own a residence which is truly special, this Home is a total gem. Heartfelt thanks to everyone at Westerfield House; I thoroughly recommend this fabulous residential home.
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Review from Quentin (Son of Resident) published on 18 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past year, Mum's care has been exemplary. At 94, she was unable to continue in her own home and the levels of support and care provided have been just right; increasing to match Mum’s needs as they have grown.
Her room is bright and welcoming. The staff are cheerful, obliging and highly skilled.
The management is friendly and efficient. Mum has made friends and particularly enjoys mealtimes, armchair movement sessions, choir and the monthly church service.
We visit the home several times a week, at random times and feel that we have a thorough overview of the standard of care.
We have been impressed by the level of medical care provided, with routine tasks such as medication, being efficiently carried out and they have referred queries to their GP and other agencies, keeping us fully updated but without having to be prompted by us.
This has been an excellent option for our mother’s needs and enabled us (as sons) to offer worry-free companionship and outings.
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Review from Maureen B (Wife of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The friendliness and kindness from the directors down through all the staff at Westerfield House is incredible. My husband is well cared for and is very happy there. The meals are chosen from a menu and are very good. At mealtimes, there is plenty of staff on duty to help the residents to manage their
food.
The whole place is very well maintained and has a lovely atmosphere.
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Review from Barbara P (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found everyone from the manager to the cleaning staff friendly, professional and compassionate. The room was furnished nicely and we were given help moving mums belongings in and help when sadly we had to cleat the room. The buildings are lovely and very user-friendly. Unfortunately, my mum was not
in good enough health to fully appreciate what was on offer. I saw plenty of activities being carried out to help stimulate the mind and keep bodies active. St the end we were well supported and felt cared for.
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Review from L G (Relative of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westerfield House provides very good care within a very comfortable well-equipped home which often resembles a hotel experience rather than a care home.
Our family have had experience of two other care homes and Westerfield House is very refreshing in its levels of care and comfort.
Staff are friendly
and attentive and special mention should be given to both the food and activity management which is exemplary.
The cleanliness and hygiene practices appear impeccable.
Some very talented care professionals are involved at Westerfield House and we are very grateful.
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Review from Beverley G (Daughter of Resident) published on 24 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank all the staff at the Westerfield House Care home enough for the help and kindness they have given to my dad and to our family to help dad adjust to a different way of life. Being once so independent and then having to adjust to ask for help has been hard for him. But with the patience
of everyone there, he is now settled and happy. I can now relax and be worry-free knowing that he is being looked after so well.
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Review from R C (Son of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was looked after very well until he unfortunately passed away in October. I could sleep at night knowing he was cared for.
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Review from Rod B (Son of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise Westerfield House highly enough. The management, care & admin staff continually go out of their way to enhance the lives of residents.


Mum was quite ill when she went there for respite but within 2 weeks she felt secure enough to call it home. Sadly she was never able to fully enjoy

the fantastic range of facilities but we were constantly amazed by the ingenuity, effort & patience that everyone put into supporting & motivating her. There is no doubt whatsoever that this significantly improved the quality of her life in the 11 weeks she was there.


Furthermore, bearing in mind the horror stories you hear about Care Home fees, at a very stressful time of change in all our lives the home could not have been more accommodating & supportive. I really can’t stress this enough. At a time of great anxiety about Mum’s future & the funding of it, the management team were wonderful.


Westerfield House exceeded our wildest expectations in very way. It truly is a home that cares.

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Review from Paula S (Daughter of Resident) published on 30 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident in Westerfield House for 4 months after she was no longer able to cope on her own. Before she went in she was very depressed, having just lost my Dad after 70 years of marriage. She had no interest in anything around her and kept saying that she just wanted to die.


After

only a few days at the Home she had improved immensely. She began joining in activities and was happier than she had been for a couple of years. The staff are all excellent and they motivated her in a way that I never could. Her smile returned and she was more like the Mum that I remembered. She settled in and never once asked when she could go home.


Unfortunately, after only 4 months of their loving care, she died suddenly, but they had given her happiness and contentment and I, and all my family, are eternally grateful to everyone that looked after her for that.


I would recommend the Home to anyone. It would be hard to find a better one.

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Review from Joyce G (Wife of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the care given to my husband when he stayed at Westerfield House for two weeks respite. He was very happy and well looked after and enjoyed his stay. I would have no hesitation to use your services again and recommend you to anyone.
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Review from K B (Son of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in Westerfield House for a little over 2 months. During that time she was extremely well looked after. The overall standard of care was excellent. She was treated with great kindness and dignity at all times. The home was excellently managed. Liaison with the family was also
excellent. Staff were very friendly, quick to respond and supported both my mother and our family with great competence and kindness. The facilities were extremely clean. The food and activities were excellent.
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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Westerfield House Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.734 for Westerfield House Care Ltd is calculated as follows: ( (114 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.734
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westerfield House Care Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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