Westerfield House Care Ltd

I would not hesitate in recommending Westerfield House to friends and family.

Amazing care home - mum arrived just days before Christmas but was treated like she had been there forever. With personalised care, friendly staff, all Mum's needs are being met. Couldn't ask for more. It's a wonderful home.

My aunt has been at Westerfield House since March 2022. I was initially concerned about her going into care but have been completely won over by the brilliant and compassionate staff, amazing and safe environment, and outstanding ethos and service from everyone at Westerfield House. For anyone like me who has heard only horror stories about care homes the experience of reality with Westerfield House staff, facilities, amenities, professionalism etc. could not be more reassuring, and my aunt absolutely loves it there and couldn't conceive of being anywhere else now. The rooms are well cared for, and feel like the resident's home, not some institution. I haven't eaten there, of course, but my aunt adores the food and the menu seems well thought out and moderated to high nutritional standards. The staff are wonderful. All of them. Auntie has just celebrated her first Christmas there and continues to thoroughly enjoy her new home and friends (guests and staff).

The resident to which this review relates has been living in Westerfield House Care Home for approximately three and a half years. Since moving in she has always found the staff to be very caring and helpful to her and is very grateful to them for the way they look after her. The Care Home is very clean and well maintained and is very ably managed by the Manager and her Staff who are always readily available should the Resident or their next of kin need to discuss anything with them at all.

Westerfield House was a wonderful place to stay. The care staff and management were very helpful, polite and friendly when I stayed there for respite care. The housekeeping staff kept my room clean and tidy.

Dad spent his final days here and the care he received was so kind I knew we made the right decision sending him here and I would recommend to anyone to do the same should the need arise. The care is personal to the individual - days and trips out to suit every interest, the food was of a very high standard and the rooms airy and clean, but it is the staff and their caring attitude which shines through the most.

Being a nurse myself I have been in many homes and Westerfield House in my opinion is one of the top ones in Ipswich.

He couldn’t be in a better place.

My dad decided to move into the care home about 6 weeks ago. Despite his sadness on leaving his home, he was made very welcome and settled in very quickly. Unfortunately following a short spell in hospital, he was moved to end of life care. He was so pleased that Westerfield House took him back from hospital for his final days. The level of care, love and compassion the staff showed to Dad, and to the visiting family was exemplary and provided much comfort to us all. We cannot praise the staff enough.

My sister had excellent care the whole time she was at Westerfield (approx 4 years). All the staff members I have met during that time have been lovely caring people and unfailingly cheerful. Full marks to the chef who according to my sister produced delicious and varied meals day after day. I would recommend this care home to anyone.

Westerfield House became my mother's home in September 2016. She came for respite, liked it and stayed. The Home has a friendly, joyful and warm atmosphere. The care is of an exceptionally high standard. The building as a whole is extremely clean, fresh-smelling, and the food is good. The owner lives locally and is often about. He makes a point of getting to know the residents and their families. We are all special, he cares. All of the staff are friendly. For many, this is not just a job, for they care passionately about the Home and the residents. I have never ever felt guilty about my mother being in care for I know she is happy, well cared for, safe and well-fed. Westerfield House is a special place.

My mother has been at the home for about three years, and has always been very happy and content. It's been very hard during these unpleasant times but everyone at the home has been very supportive in trying to keep the residents safe and in good spirits. They keep the relatives up to date on everything that is going on.

Mum became a resident of Westerfield House Care in February 2020 and I have certainly had nothing to worry about. I am always kept informed of whatever action needs to be taken to keep her well. The staff are extremely caring and kind. It has been a difficult year for all concerned, but I have never been in any doubt that the residents within the home have been well looked after, with rigorous procedures being put in place to keep them safe. It may not be to everyone's liking - it is difficult not being able to see one's relative - but if it keeps the residents and the staff caring for the residents, safe, then the procedures have to be adhered to. Activities are encouraged but if a resident does not wish to take part and would rather stay in their room, then this is fine, as is wishing to have meals in their own room rather than in the dining area. Nothing is too much trouble. It's good to know that mum is in a place where she is well looked after and treated with respect.

My father was a resident for 4 years and always received good care. When my father arrived from hospital he was over his operation, however, he couldn't do much for himself. He improved within days and steadily got back to normal over the next 6 months. The staff are all friendly, not just the carers, but the cooks and domestic staff too. There is a high standard of cleanliness. The food is varied and of excellent quality. The managers and owner are all very friendly and approachable, and genuinely care about the residents.

My mother has received the highest quality of care, warmth and kindness during her 4.5 years of residing at this excellent Home. From the warm welcome at reception, the very high standard of cleanliness achieved by diligent housekeepers, the delicious and nutritious menus carefully planned by able chefs and well thought out activities and entertainment ... to the quality of well trained, approachable and thoughtful carers, astuteness and attention to detail of very accessible managers (who however busy, always make themselves available to family members) and the determination of the owner to own a residence which is truly special, this Home is a total gem. Heartfelt thanks to everyone at Westerfield House; I thoroughly recommend this fabulous residential home.

This has been an excellent option for our mother’s needs and enabled us (as sons) to offer worry-free companionship and outings.

The whole place is very well maintained and has a lovely atmosphere.

We found everyone from the manager to the cleaning staff friendly, professional and compassionate. The room was furnished nicely and we were given help moving mums belongings in and help when sadly we had to cleat the room. The buildings are lovely and very user-friendly. Unfortunately, my mum was not in good enough health to fully appreciate what was on offer. I saw plenty of activities being carried out to help stimulate the mind and keep bodies active. St the end we were well supported and felt cared for.

Some very talented care professionals are involved at Westerfield House and we are very grateful.

I cannot thank all the staff at the Westerfield House Care home enough for the help and kindness they have given to my dad and to our family to help dad adjust to a different way of life. Being once so independent and then having to adjust to ask for help has been hard for him. But with the patience of everyone there, he is now settled and happy. I can now relax and be worry-free knowing that he is being looked after so well.