Westerfield House Care Ltd

Westerfield House, Humber Doucy Lane, Ipswich IP4 3QG
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9.7 71 Reviews
  • Westerfield House Care Ltd, Ipswich
Westerfield House offers luxury living in a beautiful Grade II listed mansion, situated on the outskirts of Ipswich. The home provides a range of flexible and tailored care packages designed to individual requirements, in high quality, relaxed and homely surroundings.

Set within its own large secure grounds with beautiful views of the surrounding countryside, Westerfield House has been carefully restored to provide a high standard of luxury accommodation.

Residents can benefit from the home's many first class facilities, amenities and services, including stunning communal areas and lounges, a cinema, library and hair salon. All bedrooms are well equipped and tastefully furnished with en-suite bathrooms. Outdoor areas offer a quiet and sunny place to relax, walk and BBQ, as well as allotments and raised flower beds for the more green fingered residents.

Residents are encouraged to engage in the variety of social activities, entertainment and events such as exercise programmes, tea parties, poetry, bridge and concerts, alongside organised trips and outings to places of local interest. The dining room offers a tasty, freshly prepared menu with complimentary wine.

If you are looking for 24 hour residential care, assisted living apartments, or just a little bit of respite and convalescence, why not book a trial day at Westerfield House. The compassionate and friendly care team will be happy to help and answer any questions. Call today for more information, or visit the website.
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Care Provided by Westerfield House Care Ltd

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1550

These prices are only a guideline, please contact Westerfield House Care Ltd to find out the exact price for your requirements.

Contact Westerfield House Care Ltd to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westerfield House Care Ltd to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Westerfield House Care Ltd

Person in Charge

  • Louise Coote (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (27)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Visiting is supported within & outside of the home.

Parking

  • Plenty of parking, all free, at Westerfield House Residential Care Home.

Westerfield House Care Ltd Reviews (71)

9.7

Westerfield House Care Ltd has a Review Score of 9.7 (9.706) out of 10, based on 19 reviews in the last 2 years.
Over all time Westerfield House Care Ltd has 71 reviews.

Overall Experience
  • 63
  • 7
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Date Published
  • 71
  • 9
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Reviewer Connection to Westerfield House Care Ltd
  • 26
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Total of 71, showing 61-71
Review from Peter P (Husband of Resident) published on 3 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone was kind and welcoming and us, and I enjoyed my lovely room and the sunlight and view. Our only complaint would be that sometimes I had to wait a long time for the bathroom help and bed but in view of the fact that the staff spend time helping and not hurrying the patients, it is unavoidable.
Perhaps more staff on duty at the busy times would help. We have no hesitation in recommending Westerfield House.
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Review from Jacqueline G (Wife of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have asked for better care for my husband, the kindness and care the staff gave him. He didn't ask to come home at all. My admiration for the staff, cheerful, caring, as if it was their family. The home was immaculate, even though my husband was on respite the staff treated him with love,
respect and dignity, which is very important when you are a very vulnerable adult.
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Review from Bernard + Kathleen (Son of Resident) published on 30 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents stayed at the care home for 2 weeks respite. Upon initial meeting with care home owner, any doubts I had were soon gone. He and staff were very welcoming, friendly and polite ensuring all questions I had. First impressions of the care home make an impact the place was very clean and the food
menu excellent. Activities were also provided daily. Both my parents were well taken care of over their two-week stay, the home made a special cake to celebrate my parents 64th wedding anniversary which occurred during their stay.
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Review from A B (Daughter of Resident) published on 27 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westerfield House is a very caring home, they go the extra mile to keep the residents happy and content. The staff are welcoming, friendly, helpful and caring and mum enjoyed her respite stay and has decided to stay here long term. The care home is spotless and mum is enjoying the delicious home cooked
food and attentive staff. I could not fault this wonderful care home with its kind and caring staff who are all doing a marvellous job.


Thank you to the Manager, Director and all the staff you are so amazing!!

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Review from Ellen Jean L (Resident) assisted by family/friend published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
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Review from Tom (Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and kindness from the staff and management. No complaints of any kind. Privacy always respected.
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Review from Georgia S (Daughter of Resident) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westfield House provided excellent standards for my mum. They went out of their way to make her comfortable and welcome. The staff were very caring and friendly and mum was sad to say goodbye to them. She did feel, especially in the activities, that the residents were sometimes spoken to in a childlike
fashion. The food was good generally and sometimes excellent but not always hot enough.
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Review from Ann (Daughter of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother moved to Westerfield House care home only a few weeks before her death on 22nd June 2016, From the moment she arrived her needs were accurately assessed and monitored by the staff. She was kept clean and warm and the personal care was exceptional. The staff appeared well trained and appropriate,
making the family feel welcome at all times. The care manager informed us of her concerns and informed us when she felt medical care was required. We were always consulted. The facilities are exceptional but it was the great kindness that made us feel we had made the right decision.
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Review from Barrie B (Resident) published on 23 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following an accident and hospital stay, with our own home flood damaged, we spent 9 weeks in this wonderful home. From the moment of arrival we were treated with much respect care and friendliness, we felt at home. Nothing was too much trouble and we were able to return home restored. Should either
of us even need permanent care we would not hesitate and come here it's really like a 5 star hotel. The furnishings everywhere are lovely and the staff just superb.
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Review from Lisa (Daughter of Resident) published on 15 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial enquiry with the manager, the whole encounter has been A1. The caring nature and thorougher service we received for my dad to have a weeks respite gave us confidence he was to be safe and happy. The care home was spotless, food delicious and you could not get more attentive staff.
The home was heads above any other we had previously seen and my dad will return again within months!! Thank you to the manager and all the staff you were amazing!!
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Review from Sue D (Daughter of Resident) published on 9 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Westerfield House. My 101 year old Mother has just enjoyed 1 weeks respite care. She is severely sight-impaired and very deaf but reasonably compos mentis for her age. All the Staff have been wonderful towards her, very friendly and nothing is too much trouble. As her
sole carer I have had a much needed rest from the responsibility worry free! I think she is looking forward to her next weeks "holiday" in a couple of months time!!
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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Westerfield House Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Westerfield House Care Ltd is calculated as follows: ( (167 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 228 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westerfield House Care Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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