Westerfield House Care Ltd

Westerfield House, Humber Doucy Lane, Ipswich IP4 3QG
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9.7 71 Reviews
  • Westerfield House Care Ltd, Ipswich
Westerfield House offers luxury living in a beautiful Grade II listed mansion, situated on the outskirts of Ipswich. The home provides a range of flexible and tailored care packages designed to individual requirements, in high quality, relaxed and homely surroundings.

Set within its own large secure grounds with beautiful views of the surrounding countryside, Westerfield House has been carefully restored to provide a high standard of luxury accommodation.

Residents can benefit from the home's many first class facilities, amenities and services, including stunning communal areas and lounges, a cinema, library and hair salon. All bedrooms are well equipped and tastefully furnished with en-suite bathrooms. Outdoor areas offer a quiet and sunny place to relax, walk and BBQ, as well as allotments and raised flower beds for the more green fingered residents.

Residents are encouraged to engage in the variety of social activities, entertainment and events such as exercise programmes, tea parties, poetry, bridge and concerts, alongside organised trips and outings to places of local interest. The dining room offers a tasty, freshly prepared menu with complimentary wine.

If you are looking for 24 hour residential care, assisted living apartments, or just a little bit of respite and convalescence, why not book a trial day at Westerfield House. The compassionate and friendly care team will be happy to help and answer any questions. Call today for more information, or visit the website.
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Care Provided by Westerfield House Care Ltd

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1550

These prices are only a guideline, please contact Westerfield House Care Ltd to find out the exact price for your requirements.

Contact Westerfield House Care Ltd to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westerfield House Care Ltd to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Westerfield House Care Ltd

Person in Charge

  • Louise Coote (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (27)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Visiting is supported within & outside of the home.

Parking

  • Plenty of parking, all free, at Westerfield House Residential Care Home.

Westerfield House Care Ltd Reviews (71)

9.7

Westerfield House Care Ltd has a Review Score of 9.7 (9.706) out of 10, based on 19 reviews in the last 2 years.
Over all time Westerfield House Care Ltd has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westerfield House Care Ltd
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Total of 71, showing 41-60
Review from R C (Son of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was looked after very well until he unfortunately passed away in October. I could sleep at night knowing he was cared for.
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Review from Rod B (Son of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise Westerfield House highly enough. The management, care & admin staff continually go out of their way to enhance the lives of residents.


Mum was quite ill when she went there for respite but within 2 weeks she felt secure enough to call it home. Sadly she was never able to fully enjoy

the fantastic range of facilities but we were constantly amazed by the ingenuity, effort & patience that everyone put into supporting & motivating her. There is no doubt whatsoever that this significantly improved the quality of her life in the 11 weeks she was there.


Furthermore, bearing in mind the horror stories you hear about Care Home fees, at a very stressful time of change in all our lives the home could not have been more accommodating & supportive. I really can’t stress this enough. At a time of great anxiety about Mum’s future & the funding of it, the management team were wonderful.


Westerfield House exceeded our wildest expectations in very way. It truly is a home that cares.

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Review from Paula S (Daughter of Resident) published on 30 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident in Westerfield House for 4 months after she was no longer able to cope on her own. Before she went in she was very depressed, having just lost my Dad after 70 years of marriage. She had no interest in anything around her and kept saying that she just wanted to die.


After

only a few days at the Home she had improved immensely. She began joining in activities and was happier than she had been for a couple of years. The staff are all excellent and they motivated her in a way that I never could. Her smile returned and she was more like the Mum that I remembered. She settled in and never once asked when she could go home.


Unfortunately, after only 4 months of their loving care, she died suddenly, but they had given her happiness and contentment and I, and all my family, are eternally grateful to everyone that looked after her for that.


I would recommend the Home to anyone. It would be hard to find a better one.

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Review from Joyce G (Wife of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the care given to my husband when he stayed at Westerfield House for two weeks respite. He was very happy and well looked after and enjoyed his stay. I would have no hesitation to use your services again and recommend you to anyone.
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Review from K B (Son of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in Westerfield House for a little over 2 months. During that time she was extremely well looked after. The overall standard of care was excellent. She was treated with great kindness and dignity at all times. The home was excellently managed. Liaison with the family was also
excellent. Staff were very friendly, quick to respond and supported both my mother and our family with great competence and kindness. The facilities were extremely clean. The food and activities were excellent.
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Review from Janet M (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness, compassion and dignity accorded to my mother by everyone at Westerfield House were outstanding. She was very happy in the 16 months she lived there. I wish she had been able to enjoy being there for longer. The support we, her family, received at her dying was enormous and we will be grateful
forever. We were not 'service users', we were part of a community, a family.
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Review from David B (Son of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by Westerfield House was exceptional. Mum was welcomed in and had a lovely, bright, modern room with en-suite facilities. She quickly made friends and enjoyed the many activities available. Nothing was too much trouble and the owner took a very personal interest in every resident.
Meals could be taken either in the pleasant dining room or in her room as her health dictated. Thank you all at Westerfield House for making mums time there such a 'Home from Home'.
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Review from Sarah P (Niece of Resident) published on 9 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has received exceptional care at Westerfield House, the staff are all wonderful and can’t do enough to make sure she is happy and has everything she needs. I would recommend this home without hesitation.
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Review from G C (Son-in-law of Resident) published on 27 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has resided at Westerfield House for almost 2 years and was one of the first residents to move into this beautiful home. Throughout this entire period, we have had enormous peace of mind that great care, attention to detail, spotlessly clean rooms and extremely well-organised activities
are the norm. The high standard of care has never faltered and our gratitude to the owner and all staff is immense. Highly recommend.
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Review from K H (Son of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westerfield House is efficiently run but also has a very friendly, homely atmosphere, it's family orientated. The rooms are a very high standard, plenty of sitting rooms to choose from. A good variety of activities on offer, outings in the summer, visitors always made very welcome at any time. The staff
are very professional, helpful and friendly. The overall standard of everything at Westerfield House is very high.
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Review from C S (Son-in-law of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident in Westerfield House Care Ltd for approximately 15 months. The care provided by both management and staff was extremely good, well above the normal standards. They were all treated as friends and family. The owner and his wife cannot be faulted. They are caring and supportive
in every way.
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Review from Angela S (Daughter of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise highly enough the care and consideration shown to my mother and our family during the end of life care for my mum. They looked after my sister and I so well, including beautiful rooms and all our meals for the 11 days we had to stay with our mum. Nothing was too much for them.


The

care is second to none. Mum was at Westerfield House for 15 months. Thanks to the owner and his wonderful staff I knew I could have a holiday and Mum was so well cared for.


Thank you.

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Review from E L (Son of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An extremely pleasant building in beautiful surroundings. Well managed and extremely kind staff. Food also very good. Rooms well furnished and all medical assistance provided.
My father lived in Westerfield House for the last years of his life and received all the care and emotional support he could
possibly have wanted.
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Review from Michael H (Son of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are caring and considerate and nothing is too much trouble. Response times to "buzzer" presses are very good. Everywhere is clean. Most importantly mum is very happy there and says it feels as though she is in a posh hotel.
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Review from Martyn B (Son of Resident) published on 4 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the entire service from start to finish. My father needed respite care quickly following treatment for cellulitus. We also needed the break as we were backwards and forwards to his flat day after day. A quick call and a visit he was completely taken care of for the duration of his
stay. Staff were friendly and helpful, he couldn't have wished for better care.
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Review from B P (Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to Westerfield House very poorly, having a lung infection. I cannot tell you what I felt like when I came home. The staff and the food are excellent. I cannot praise them enough. Thank you Westerfield House and your lovely staff.
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Review from Mary N (Daughter of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just had two weeks respite care. Although reluctant to leave her home she had a positive experience. All the staff were so friendly and went out of their way to make her feel special and a welcomed patient in the most beautiful home from home. The activities were fun and adapted for each
patient's capabilities. The managements pre-admission check wish list adhered to the letter.
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Review from Ian V (Son of Resident) published on 18 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father received when he went in for rest bite care has been absolutely outstanding and our family is so happy with what the staff have done for my father.


The attention to him and their attitude towards has been superb and he has improved so much since he has been at the home.


Truthfully

our situation was one of despair and they have lifted our spirits immensely and we as a family cannot speak highly enough of them.
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Review from Jenny D (Daughter of Resident) published on 4 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very difficult decision to decide it was time for my dad to move into a care home, however, my worries were quickly put at ease at Westerfield House Care Ltd by the warm and welcoming staff and management. The home is a beautiful environment and the care my dad has so far received is excellent.
All of the staff are friendly and polite, and we could not ask for a better place for my dad to be. The food is lovely and the chefs always go out of their way to meet my dad's needs. Highly recommended.
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Review from Dave V (Son of Resident) published on 4 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly Father has vascular dementia and went into Westerfield House for respite whilst my sister visited us in Devon. Since arriving, Dad's mood has lifted and although he still has bad days, which is to be expected, my family have all noticed a difference in him. He is eating better and even shows
signs of his old self which we had thought lost forever. On a visit from Devon with my wife, it was lovely to see him smile and interact with residents and staff, something he had stopped doing at home. This is due to the staff at Westerfield House. They are all wonderful, welcoming, friendly and cannot do enough for both residents and visitors alike! The owner should feel very proud of a really homely,welcoming place and of his staff . The whole team whether a carer, activities person, receptionist, kitchen staff or cleaner, THANK YOU. We feel so confident that Dad is being looked after really well and can enjoy the best possible quality of life for as long as he can.
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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Westerfield House Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Westerfield House Care Ltd is calculated as follows: ( (167 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 228 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westerfield House Care Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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