Plas Bryn Rhosyn, Neath, Neath - Port Talbot
Plas Bryn Rhosyn, Neath, Neath - Port Talbot
Plas Bryn Rhosyn, Neath, Neath - Port Talbot

Built in 2015, Plas Bryn Rhosyn is a purpose-built home, conveniently situated in the established community of Bryncoch.

There are excellent facilities at Plas Bryn Rhosyn; all rooms are en-suite, each has a flat screen television and telephone point.

The Cwtch is kitted out with a large screen TV and licensed bar and is the perfect place for people to get together and enjoy social events such as live sport, music performances and a range of activities suggested by the residents. The lovely courtyard gardens and balcony seating areas are extremely popular with residents and their families alike.

Staff understand that everyone is unique; the care delivered is tailored to meet the individual needs and wishes of each resident who come to live at Plas Bryn Rhosyn. Staff are highly trained and understand the importance of enabling people to keep control of their lives. They do this by offering support and encouragement to maintain independence as far as is possible.

There are a variety of activities and events on offer in Plas Bryn Rhosyn; residents have set up a gardening club and art club and the home regularly holds social evenings with families and friends. A hairdresser visits regularly and works from the on-site health and beauty suite.

Meals can be enjoyed in the dining areas or in a residents' own room if preferred. Kitchen facilities in each suite of rooms complement the main kitchen and offer the ability to prepare light snacks as desired.

Families and friends are always welcome to join residents for a cup of tea or a meal.

Group: Gwalia

Person in charge: Lisa Kieh (Manager)

Local Authority / Social Services: Neath Port Talbot County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Plas Bryn Rhosyn: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Plas Bryn Rhosyn has a Review Score of 7.8 (7.773)

The Review Score of 7.8 (maximum of 10) for Plas Bryn Rhosyn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Plas Bryn Rhosyn in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.351 for Plas Bryn Rhosyn is calculated as follows: ( (36 Excellents x 5) + (9 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 57 Ratings = 4.351

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.422 Points relating to the number of positive Reviews for Plas Bryn Rhosyn is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.6 Target = 0.172

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Plas Bryn Rhosyn?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Plas Bryn Rhosyn

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1

The care and attention the care home gave to my mother was brilliant. I cannot fault them.

How likely would you be to recommend Plas Bryn Rhosyn? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My visit to Plas Bryn Rhosyn was a very pleasant one. It's a very happy place. Staff very helpful.

How likely would you be to recommend Plas Bryn Rhosyn? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

My mother is looked after well in a secure and comfortable environment. She can be very difficult at times but the staff show great patience with her. She is well fed and enjoys the food. She is always well dressed and has her hair styled and her nails and feet looked after on a regular basis. She enjoys being taken out in her wheelchair. In an ideal world, she would be taken out regularly and more frequently. I am very grateful to the staff at Plas Bryn Rhosyn who look after her so well.

How likely would you be to recommend Plas Bryn Rhosyn? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Morag Firth, Head of Residential Care at Plas Bryn Rhosyn responded to this review on 12 Jan 2017:

Thank you for a very positive review of PBR. We will look into opportunities for your mother to be able to go out more.

Our mother was a resident in another care home for six and a half years, prior to being transferred to Plas Bryn Rhosyn in November 2015. The management and staff were very welcoming in Plas Bryn Rhosyn. Our mother was soon put at ease, as staff from the other home and residents had also been transferred. The professionalism of the new staff was a comfort to the family, we felt we would continue to have a high standard of care and we felt we could trust their knowledge. Plas Bryn Rhosyn is a beautiful purpose built home. The resident's rooms are excellent, especially the en-suite wet room. Cleanliness is of a high standard. Residents enjoy their well-presented meals and are offered extra drinks throughout the day, visitors are made welcome. We find staff friendly and treat our mother with dignity. Money is kept in the office for hairdresser, chiropodist etc.

How likely would you be to recommend Plas Bryn Rhosyn? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As I previously stated there are not enough staff employed at this facility and a large turnover of staff which does not provide the residents or families with enough familiarisation between them. Also appears to be too much paperwork etc to do and not enough on the on the caring side - ie spending quality time with the residents. Each unit appears to be more like an institution than a home for the residents, this is not what should be provided. Also, the security is poor as the front doors are not always secured. But the card system is good. It would appear that the food provided is good.

How likely would you be to recommend Plas Bryn Rhosyn? Neither Unlikely or Likely

Average Rating: 

 2.6 out of 5

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

Morag Firth, Head of Residential Care at Plas Bryn Rhosyn responded to this review on 20 Jan 2017:

We are sorry to hear that you're unhappy with the care provided to your family member. We review staffing levels on a regular basis and will look into the support your parent receives. On reviewing staff turnover there does not appear to be a high number of carers leaving and we do aim for continuity of carers to ensure they know residents well as you have stated. Carers do need to ensure that documentation in relation to residents is accurate and up to date, however, this is something that we have little control over as is a regulatory requirement on all providers. The front doors are secured outside of 9am-5pm and all Suites are also secure.

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