Kiwi House Care Home

Coleman Street, Derby DE24 8NL
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9.8 121 Reviews
  • Kiwi House Care Home, Derby
Kiwi House Care Home is a family-run, award-winning care home providing luxury quality care in Alvaston, Derby.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a corner shop, a traditional pub and hair salon.

The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Adjacent to Meadow Fields Health Centre and overlooking its namesake, Kiwi Park, Kiwi House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.
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Care Provided by Kiwi House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Kiwi House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Kiwi House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jeanette Heath (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • Parking Available on-site.

Kiwi House Care Home Reviews (121)

9.8

Kiwi House Care Home has a Review Score of 9.8 (9.804) out of 10, based on 16 reviews in the last 2 years.
Over all time Kiwi House Care Home has 121 reviews.

Overall Experience
  • 109
  • 12
  • 0
  • 0
  • 0
Date Published
  • 121
  • 4
  • 8
  • 16
  • 105
Reviewer Connection to Kiwi House Care Home
  • 47
  • 22
  • 10
  • 10
  • 4
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 121, showing 121-121
Review from Andrew N (Son of Resident) published on 17 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good accommodation, good activities, a good understanding of individual issues, good facilities, good food.The purpose built facility is really pleasant and the residents appear to be happy once settled in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Kiwi House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Kiwi House Care Home is calculated as follows: ( (171 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 188 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Kiwi House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (24)

Meet the Team (3)

Jeanette

Jeanette Heath

Job Title: Home Manager Joined: 2024

“My focus is to ensure residents receive high-quality care and are able to live life as they choose, helping us deliver on our promise that Kiwi House is a superb place to live or work.”

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Kiwi House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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