Kiwi House Care Home

Coleman Street, Derby DE24 8NL

Family-run Kiwi House Care Home offers affordable luxury living in Alvaston, Derby.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, corner shop, traditional pub and hair salon. The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Adjacent to Meadow Fields Health Centre and overlooking its namesake, Kiwi Park, Kiwi House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.

Group: Adept Care Homes Ltd

Person in charge: Dave Godrich (Home Manager)

Local Authority / Social Services: Derby City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 78

Rooms with ensuite WC: 78

Weekly Charges Guide: Personal Care Single £680 – £810 (These prices are only a guideline, please contact Kiwi House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Kiwi House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Kiwi House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Kiwi House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.787 for Kiwi House Care Home is calculated as follows: ( (324 Excellents x 5) + (59 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 395 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Kiwi House Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 16 Reviews ÷ 15.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Kiwi House Care Home has a Review Score of 9.8 (9.787) from 33 Reviews


Average Ratings

  • Excellent
    27
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kiwi House Care Home?

  • Extremely LIKELY
    32
  • Likely
    1
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    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kiwi House Care Home

  • Daughter of Resident/Service User
    15
  • Friend of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Nephew of Resident/Service User
    2
  • more

Both the resident's independence levels and mood have improved massively.
It's lovely to see staff and residence laughing and smiling.
A care home that actually cares.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are very friendly and efficient. The building resembles a lovely hotel rather than a care home and is always kept very clean and tidy. There is a very good selection of nice food and glass of wine is often offered with an evening meal. The staff make visitors very welcome, sometimes offering them a hot drink. Facilities are very good.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

From visiting my nana she seems really enjoy her time here. The Facebook page keeps as updated as to what she is doing during the week.

All the residents are enjoying the May Day celebration.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kiwi House is a superb care home. Grandma often thinks she is on holiday when we visit her and I can see why. The building is very well laid out with a great garden overlooking a park. The staff are always relaxed and make sure the residents are very well taken care of. There are lots of organised events and activities to keep the residents entertained. The onsite cinema and pub are a bonus. I hope this place is still going strong when I get older. Highly recommended.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are amazing! They show genuine care for the residents and nothing is too much trouble. As a relative, I always feel very welcome. The fact that my dad is here has put my mind at ease.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Great place and very friendly staff.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Excellent, lovely and friendly.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

By far the best care we have. Relieved since Dad was diagnosed. Amazing facilities, incredible staff, wonderful atmosphere and a warm and inviting aura. Kiwi House care Home are the best.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum is really well cared for, clean and happy. I am very impressed with the home. Congratulations and thanks to everyone.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Pleased that my nan is so much more alert! Moving her here has given her the stimulation and chance to make new friends. The care is superb and the cleanliness is second to none and her appetite has soared!

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has been a resident at Kiwi House since July 2017 and we couldn't be happier with the care she receives. The rooms and facilities are 1st class. The staff are very friendly, caring and approachable. Mum's care plan is regularly updated, and any new information is immediately passed on to the staff. Mum says the food is lovely, coming from a 'fussy' eater that is an excellent recommendation. Thank you, Kiwi House for our peace of mind knowing mum is in safe hands.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has been at Kiwi House for the last few months and she and the family's experience is one of relief. The home is first class, with wonderful facilities. The staff on all levels are brilliant. We are all very happy.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I visited a friend and was very pleased to see she is living in a beautiful home with wonderful people caring for her.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

During the twelve months that my mother was at Kiwi House, we found the staff to be helpful and courteous to my mother and her family.
All staff showed a genuine interest in my mother's well being.
During the last chapter of her life, the staff were caring and supportive of all the family and remained compassionate and genuinely affected by her passing.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has Alzheimer's disease and has been a resident at Kiwi House since it opened. Quite simply there is nowhere better in the immediate surrounding area. I have visited many Care Homes and have experience of several when my aunt was in residential care. I was horrified at some!
The facilities are outstanding - my mother thinks she is staying in a hotel! What more could you wish for your loved one?
The en suite rooms are first class, as are the individual lounge/kitchen areas, which encourage maintaining a level of independence with friendly supervision. The staff are friendly and welcoming as well as having a good activities programme and their own mini bus for trips out. Kiwi House also has a Bar, Hair Salon, Cinema Room and Corner Shop. Meals are all home cooked and offer a varied menu with a choice.
Kiwi House offers a safe and secure environment with lovely gardens and views to the rear over parkland.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Mum started daycare about 6 weeks ago and visits twice a week. Mum loves Kiwi House Care Home and has made many new friends. The standard of this home is incredible - mum loves getting her hair done. The food is 5-star and all the staff are so caring and happy - there is a great manager with an excellent team. Mum has also stayed for one week respite and she was looked after so well. We felt comforted knowing she was in safe hands. Great work Kiwi House Care Home :)

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Totally caring staff nothing is too much trouble. Residents treated with respect and dignity, Standards 10 out of 10 in cleanliness. Food like the Hilton and plenty of activities. My Mum and dad are in there together and have a bedroom and a lounge so they can have privacy to be together. Brilliant for communication if my parents need anything, I get updated.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother came to Kiwi House as she has dementia and we could no longer give her the 24-hour care she now needed. She settled in very quickly, she loves the food, the staff, the entertainment and loves the fact that there is someone to help her with her everyday needs. We would recommend Kiwi House to friends and family without hesitation.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Fantastic place, staff brilliant. Grandparents well looked after. Spotless, lots to offer to keep them involved. Happy grandparents. Brilliant.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My sister is very happy at Kiwi House, nice clean room, good food, lovely garden, friendly caring staff, great security, plenty of activities, friends and relations are always welcome with tea and biscuits any time of the day

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My sister has been in this home for almost 3 months. The atmosphere created by the staff and the quality of the rooms and building has transformed her.
She is healthier and more sociable than she has been for over 20 years.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My friends is always saying to me how did you find such a nice place for me, she thinks it's so clean and staff are so good to her and she never want's to go back home.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

We looked at several homes before finding Kiwi House Care Home. Whilst it takes more than nice premises to make a good home it has to be said the facilities are outstanding. The home is on three floors depending on the need and we were on the first floor where most residents have a range of dementia type issues. There are separate living spaces with an open plan seating, eating and preparation areas. Bedrooms are spacious with en-suite wet room.
More important is the care received. From the initial entry period (difficult for all involved) to the settling in through to dealing with illness and ultimately end of life care, it would be difficult to imagine how better care could have been provided. The same could be said with the fantastic standards of all round cleanliness. Care staff were genuinely caring interested in the person and always respectful to them. The management of the home were closely aware of daily care issues, supportive to us as a family and seem to be working hard to ensure the right calibre of staff are recruited and retained. Kiwi House is the care home you would put yourself in.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father has dementia but prefers to live in his own home. He attends Kiwi House Care Home for 2 days per week for day care. He also had a short respite visit at New Year. He looks forward to his visits and is keen to get ready to go. The staff at Kiwi House are most professional and caring. They greet dad warmly on his arrival and escort him to the dementia floor. Here he joins in the activities and socialises with other residents, thus providing the care and company that dad was desperately in need of. I can relax on the days when dad is at Kiwi House because I know he is safe and enjoying himself. They respect each resident's individual needs and quirks! I would have no qualms about recommending the home to anyone.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The staff treated my nana with the utmost respect. They were involved in all of her activities and make her feel welcome whenever she comes into Kiwi House Care Home for day care. Kiwi House Care Home gives her the stimulation she needs. My nana loves going and always has a smile on her face when there.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Having had my mother previously at another nursing home for nearly five years and now my father at Kiwi House, moving him from the other home last summer, I cannot recommend the Kiwi House highly enough. I would not consider anywhere else having visited many other homes visiting friends and families of other people. All care is of the highest standards and given me so much relief to know how well my father is cared for.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum is looked after to the best of everyone's ability despite the fact she is very high maintenance. The staff have been very diligent in adapting care plans and practical issues to meet Mum's increasing needs in order to maintain her safety. The staff show their genuine love for Mum when caring for her which is very reassuring for us. Nothing is too much trouble for the staff. As relatives, we are made to feel welcome and cared for and the staff are always friendly and happy to chat to us between caring for the other residents. We are offered refreshments during our visits and appreciate being able to visit at anytime of the day with no time restrictions and being allowed to stay for tasty meals when we can, even our dogs are welcomed, which mum finds very therapeutic.
Our overall impression is very good, although on some occasions the staffing levels seem a little sparse. However, the ethos is generally calm and welcoming and we are very pleased with our choice of care home for our Mum.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kiwi has been a lifesaver. Mum is extremely well looked after by staff who really care about their residents and work hard with calmness and patience to create a relaxed atmosphere.
We are welcome at any time, as are the family dogs. Kiwi is spacious, bright, clean, uncluttered and well maintained with a lovely garden.
Kiwi goes out of its way to meet mum’s needs, adapting its approach where necessary. Proposed changes are discussed with family before implementation. We are kept informed by phone and during visits. Residents get to know their regular team of carers so although mum can no longer communicate effectively, staff understand what she likes and what works best for her. The lounges are spacious with both quieter areas and chattier spaces. Carers can safely see all areas. Our only slight concern is that at some busy times staff levels seem a little low although it meets the required ratio of staff to residents.
We are so grateful to the manager and the team for all they do.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

What a surprise I had when I visited Kiwi Care Home, all new top quality building and the rooms were superb. As uncle is in early stages of Dementia we all felt that this home is putting the "Care" back into Carehome!

The staff were very welcoming and it gave the impression that nothing would have been too much trouble for them.

A guided tour of the home finally convinced us that this was the place for Uncle. Yes he liked it, especially the bar idea. He managed to speak to another old gentleman and found out they both liked cricket. I hope they get to see some!

Meals were not served whilst we were there but we have been informed that Uncle is eating rather well and has no complaints.

The support given to residents is second to none, we can rest easy knowing Uncle is in good hands.

Many thanks to the staff at Kiwi, you all deserve a medal for your kindness.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   5 out of 5

New home with teething problems. Staffing levels are increasing from not adequate to OK.
Issues with dietary requirements - gluten free.
More off-site activities required.
Very responsive when issues raised. Communication very good when medical/care issues occur.

How likely would you be to recommend Kiwi House Care Home? Likely

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Average Rating:   3.5 out of 5

My dad went to Kiwi for respite and was so impressed by the care he received, he decided to stay on. I was delighted to see him so safely settled. This was the man who was never going into a home! This is from the daughter who never wanted her dad to go into a home.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff, this includes the manager, carers, cleaners and laundry lady, appear to be friendly, professional and attentive to my dad, and myself. This creates a pleasant environment. There are plenty of activities, and dad can choose, which he wants to participate in. Lovely new facilities and dad has a modern and cosy bedroom. I can visit at any time of the day, and dad recommends the food.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Good accommodation, good activities, a good understanding of individual issues, good facilities, good food.The purpose built facility is really pleasant and the residents appear to be happy once settled in.

How likely would you be to recommend Kiwi House Care Home? Extremely Likely

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Average Rating:   4 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

October 2016

February 2016

Job Vacancies

Staff Profiles

Rebecca

Rebecca Lambert

Job Title: Hospitality Manager

Joined: 2017

Description:

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Kiwi House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Falls Risk Manager

Joined: 2010

Description:

“I meet with our new residents to assess their mobility and potential falls risk. My role is unique as I don’t know of any other care homes that employ a qualified physiotherapist. I’m able to make a genuine difference by really getting to know our residents individual needs.”

Dave

Dave Godrich

Job Title: Home Manager

Joined: 2014

Description:

“My career in care spans 20 years with 5 years at Adept. As Manager of Kiwi House, I am proud to have such a wonderful care team who deliver the highest standards of care daily. This combined with our exceptional facilities make Kiwi House a superb place to live or work,” said Dave

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kiwi House Care Home