Kiwi House Care Home

Coleman Street, Derby DE24 8NL
Review Us
9.8 118 Reviews
  • Kiwi House Care Home, Derby
Kiwi House Care Home is a family-run, award-winning care home providing luxury quality care in Alvaston, Derby.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a corner shop, a traditional pub and hair salon.

The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Adjacent to Meadow Fields Health Centre and overlooking its namesake, Kiwi Park, Kiwi House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Jeanette Heath (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • Parking Available on-site.

Kiwi House Care Home Reviews (118)

9.8

Kiwi House Care Home has a Review Score of 9.8 (9.838) out of 10, based on 17 reviews in the last 2 years.
Over all time Kiwi House Care Home has 118 reviews.

Overall Experience
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Date Published
  • 118
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  • 17
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Reviewer Connection to Kiwi House Care Home
  • 46
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  • 10
  • 10
  • 4
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  • 4
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Total of 118, showing 1-20
Review from Julie S (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On 5th July Kiwi House held 'Kiwi Fest', a day festival of music and entertainment for the residents, and their family and friends. What a fantastic event. The music and entertainment were excellent and there was glitter stands, food stalls as well as singing and dancing. The garden was decorated with
streamers and balloons and the patio turned into a stage. It was fantastic because Kiwi provided us with such a happy relaxed environment to share fun times with our loved ones. I am sure an amazing amount of effort has gone into preparing and delivering the day, top marks! As well as this event, over the past 2 months Mum has had trips out to a riding school for afternoon tea and Newstead Abbey for a picnic, again lovely activities she has really enjoyed. All the staff we deal with are so helpful, kind and caring. I would recommend Kiwi House to others who may be looking for a care home that both cares and is a home.
Reply from Michelle Chambers, Admissions Manager at Kiwi House Care Home

Thank you so much for your heartfelt review of our recent 'Kiwi Fest'! We are thrilled to hear that you and your loved ones had such a wonderful time enjoying the music, entertainment, and festive atmosphere we created for the occasion. We truly appreciate your acknowledgment of the effort our team puts into organising events and activities. It's fantastic to hear that your mum has also enjoyed her outings to the riding school and Newstead Abbey.Your kind words about our staff mean a lot to us; we are proud of the compassionate care they provide to all of our residents. Thank you for recommending Kiwi House to others-your support and trust in us are greatly appreciated.

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Review from J F (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful home, more like a hotel.
Staff very very caring, receptionist lovely.
Every time I visit mum I am welcomed 100%.
The manager is lovely.
I would definitely recommend this home to family and friends - superb.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you found our team to be very caring and welcoming. Thank you for recommending our home.

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Review from C S (Wife of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very successful stay, comfortable and well look after good food.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are thrilled to hear your stay was successful and you thought the food was good. Thank you.

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Review from G W (Nephew of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff of Kiwi House to be very professional. The whole process of arranging care for my relative was efficient and easy to manage. The home is very clean and I have full confidence in the safety and security of my aunt while in residence.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear you found our team to be very professional and the home to be clean and secure, filling you with confidence. Thank you.

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Review from Martin M (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Entering Kiwi House you immediately feel the warm and friendly atmosphere. Kiwi House is a relatively new building with wide corridors and plush carpets. The staff are loving and caring and do their utmost to make their residents comfortable and content. I highly recommend Kiwi House Care Home.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you immediately felt the warm and friendly atmosphere and that you found our team to be loving and caring and do their utmost to make their residents comfortable and content. Thank you for your recommendations.

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Review from G G (Friend of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place and staff are 5-star. Couldn't do enough for us. Brilliant.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for leaving a wonderful review for Kiwi House Care Home! We're delighted to hear you've had a 5-star experience and appreciate our team's dedication to going above and beyond for you. Thank you for your kind words!

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Review from Robert Y (Son of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I describe Kiwi House to people I say it's "like a cruise ship on land". The facilities, care, atmosphere, food, and entertainment are all excellent. The whole team at Kiwi House have been incredibly caring and supportive during this significant change.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you find our facilities, care, atmosphere, food, and entertainment to be excellent. Thank you.

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Review from Julie W (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has now been a resident at Kiwi House for 18 months. He is well looked after by caring and hard-working staff throughout the home, who go above and beyond to make sure the residents are happy and comfortable. The team work hard to get to know the residents, and appreciate that they all have different
needs and likes. They make Kiwi feel homely and safe and, therefore, give me peace of mind that Dad is getting the best care. I struggled with Dad moving into a home, but the support I've also received, and continue to receive, has been amazing.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are thrilled to hear that you feel he is well looked after by our caring and hard-working team throughout the home, who go above and beyond to make sure all the residents are happy and comfortable. Thank you.

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Review from Debra M (Daughter-in-law of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law visited Kiwi House for two weeks of respite care. The staff were extremely welcoming and made her feel at home straight away. What really singles the home out is the excellent activities programme and the thought and imagination that is put into this! She really enjoyed taking part.
The rooms and garden are all lovely and allow residents to have their own space, particularly when they have visitors. My grandchildren loved the garden. She will be back!
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are thrilled to hear that your mother-in-law felt welcome and at home during her respite stay and that she and her grandchildren enjoyed the activities programme and the gardens. We look forward to welcoming her back. Thank you.

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Review from Susan S (Daughter of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy here. Thoroughly enjoying the food and likes her room.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear your mum is very happy here and is thoroughly enjoying the food and her room. Thank you.

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Review from Fiona S (Daughter of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is hard to find the words to express our gratitude to the team at Kiwi House.
As a family, we struggled with the concept of moving Dad into care, it's never an easy decision, but we knew it was in his best interest.
Dad settled in so quickly because the staff did make it home from home, making
the transition into care so much easier.
Over the last 2+ years, the care Dad received was amazing, nothing was too much trouble, and we always felt fully informed and consulted. The biggest indicator was that Dad always had a cheeky smile because he was genuinely happy and felt cared for.
Thank you feels inadequate when I think of the connection that the team had with Dad. They genuinely shared our grief and loss because, yes he was our Dad, but he was clearly a big part of the Kiwi family.
Forever grateful - thank you.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We couldn't be happier to know that you felt your dad's care was amazing and that he genuinely felt happy and cared for. He was a big part of the Kiwi family and he will be missed by everyone. Thank you.

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Review from Carol F (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best decision we ever made was putting our Dad into Kiwi house. It was worth every penny spent and Dad was happy there from day one.
The care he received we cannot fault, even though his deteriorating health came needing more and more care and help from the staff and team.
The team kept us fully
informed on everything, if there was any minor issue it was sorted and feedback given. The staff were so caring, especially towards the end of his life and his passing. Our family were so deeply moved that three of Dad's main carers came in on their day off to say their last goodbyes to him and another turned up after hearing of his passing it says an awful lot about the staff employed at the home.
As Dad was so happy there we have actually decided his funeral should leave from Kiwi House as that was his home for the past 2 years it will also give the incredible team a chance to say goodbye to him.
I cannot thank the care home enough for all the care they gave our Dad.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you feel it was the best decision you ever made was choose Kiwi House as your dad's home and that he was happy here from day one. Your dad will be missed by everyone here at Kiwi House. Thank you.

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Review from Deborah A (Daughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kiwi House staff are all hard-working and caring people. My mum is 89 years old and loves it at Kiwi House, She is really well looked after and has all the care and support she needs. They treat her with all her needs in a very kind way. I would recommend this home as it has value in every area. This
is my mum's forever home.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House Care Home. We are so pleased to hear that you feel the team is all hard-working, caring people and that your mum loves it at Kiwi House. She is well looked after and has all the care and support she needs. Thank you for your recommendations.

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Review from R L (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very lovely and friendly. There are always activities for the residents to do where they can interact together.
My dad is very happy at the home (Kiwi House).
Thank you everyone.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave Kiwi House a review. We are so pleased to hear that your dad is happy in his home and that you have found the team to be friendly. Thank you for your kind words.

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Review from Caroline M (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a difficult settling-in period, which I feel staff, care and management dealt with well, Mum, who has advanced dementia, relaxed a bit and settled in. This was due to kind, thoughtful care staff who listened to her and respected her. She was in respite care for two weeks and ultimately I feel
she had a good experience. The care home is well run and the staff are caring. We will be back.
Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for leaving Kiwi House a review. We are so pleased to hear about your positive experience during Mum’s stay with us; we look forward to welcoming you back to Kiwi House Care Home when the time arises. Thank you for your kind words.

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Review from Beverley M (Daughter of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff on reception are a pleasure to greet when we come to visit my mum. She is well cared for and has her hair done weekly by the lovely hairdresser. Food-wise Mum is quite finicky, but nothing is too much trouble, and she has always been catered for. We can relax because Mum is in a safe, caring environment.
She doesn’t want for anything as all her needs are met, and she enjoys the outings and activities and is blossoming. It is unfortunate that Mum couldn’t look after herself at home anymore, but we couldn’t have picked a better place for her to be than Kiwi House - thank you all.
Reply from Maree Leadbeater, Marketing Manager at Kiwi House Care Home

Thank you for taking the time to leave a review for Kiwi House. We are so pleased to hear that Mum is well cared for and that you feel you can relax because Mum is in a safe caring environment. Thank you.

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Review from Sara F (Friend of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time visiting the home, easy to find and park. I was welcomed at the door by friendly staff. Was shown to the couple that I was visiting in their room. Throughout my visit I found the home welcoming and friendly.
Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave Kiwi House a review. It is great to hear such lovely feedback about how our team welcomed you into our home and made you feel throughout the entirety of your visit. Thank you.

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Review from N S (Son of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum continually receives the time, care, help and support she needs to help her live to the maximum of her capabilities.
We take great comfort knowing that Mum is being so well cared for.
Thank you!
Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that your mum receives the time, care and support. Thank you for your kind words and for choosing Kiwi House.

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Review from M B (Granddaughter of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely place and atmosphere. The staff are so lovely, welcoming and go above and beyond for each resident and visitor. Nothing is too much to ask for.
When my nanna needed somewhere to go the whole process from looking around to settling them in was brilliant. They made my nanna feel the centre
of their choices.
My nanna always mentions how all the staff are always cheerful and I've experienced that myself when visiting Kiwi House.
My nanna always informs me of the many different activities they do like the arts and crafts with scrapbooks.
Kiwi House is always bright, clean and welcoming.
I highly recommend Kiwi House.
Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that your nanna feels the team are always cheerful and find the wellbeing and lifestyle programs varied and engaging. Thank you for your kind words and for choosing Kiwi House.

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Review from H N (Sister-in-law of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit the care home for two people, although my sister-in-law uses the facility twice weekly I have a childhood friend who is now a resident. The staff have always been attentive, polite and caring at all times. I have been concerned about my friend but the staff have put me at ease because they have
been helpful to my friend. My sister-in-law goes through a routine of not being sure of going into the main room but the staff have been helpful and she has been able to overcome this hurdle. The home has always been clean and does not have the stale smell of nursing homes. I have been a nurse and understand the importance of working in a caring and understanding facility.
Reply from Charlotte Mantle, Marketing Assistant at Kiwi House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that both your friend and your sister-in-law are being well cared for at Kiwi House. Thank you.

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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Kiwi House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Kiwi House Care Home is calculated as follows: ( (169 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 198 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kiwi House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (3)

Jeanette

Jeanette Heath

Job Title: Home Manager Joined: 2024

“My focus is to ensure residents receive high-quality care and are able to live life as they choose, helping us deliver on our promise that Kiwi House is a superb place to live or work.”

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Kiwi House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

Frequently Asked Questions about Kiwi House Care Home

What types of Care is Kiwi House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kiwi House Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Kiwi House Care Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kiwi House Care Home to the centre of Derby?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kiwi House Care Home to verify any information. View our terms and conditions. Kiwi House Care Home has an Enhanced Service - more info.