Kiwi House Care Home

Coleman Street, Derby DE24 8NL
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9.8 118 Reviews
  • Kiwi House Care Home, Derby
Kiwi House Care Home is a family-run, award-winning care home providing luxury quality care in Alvaston, Derby.

A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and dedicated activity coordinators provide a daily fun, engaging and stimulating social programme designed to encourage residents to lead a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, residents frequently get out and about on day trips to places of local interest.

Exceptional facilities include spacious en-suite bedrooms, a cinema, a corner shop, a traditional pub and hair salon.

The home is divided into small care suites, each one having its own lounge, dining facilities, lifestyle kitchen and care team ensuring that residents are cared for by the same familiar faces every day.

Adjacent to Meadow Fields Health Centre and overlooking its namesake, Kiwi Park, Kiwi House is surrounded by pleasant sensory gardens with patio seating areas, an aviary and raised vegetable beds.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Jeanette Heath (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • Parking Available on-site.

Kiwi House Care Home Reviews (118)

9.8

Kiwi House Care Home has a Review Score of 9.8 (9.838) out of 10, based on 17 reviews in the last 2 years.
Over all time Kiwi House Care Home has 118 reviews.

Overall Experience
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  • 11
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Date Published
  • 118
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  • 17
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Reviewer Connection to Kiwi House Care Home
  • 46
  • 21
  • 10
  • 10
  • 4
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 118, showing 81-100
Review from B F (Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live with my wife in Kiwi House and we are both treated excellently and recommend anyone to come here, it is superb.
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Review from Julie H (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed, wanted a job.
Lovely staff, go that extra mile with a smile.
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Review from Rachel R (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble and they are always accommodating Mum's and the family's needs.
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Review from Karron F (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank Kiwi House care home enough for the big difference they have made since my father started attending day care. The positive difference the amazing staff have made has led his care being increased from 1 day to 4 days per week. The care given is excellent, very caring and professional. I
feel as if he is being dropped off at a five-star hotel. The environment is happy and lively. He is stimulated with the vast amount of activities. As family, we are welcome to all events and feel at home. Lots of luxury. Great respite for my mother, very compassionate care.
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Review from Michael R (Relative of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is staffed with helpful and pleasant people who give a good caring service.
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Review from Shelley R (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The way my Mum has been looked after has been excellent. The staff have been very supportive whilst my Mum has been very ill. The place is lovely.
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Review from N C (Friend of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both the resident's independence levels and mood have improved massively.
It's lovely to see staff and residence laughing and smiling.
A care home that actually cares.
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Review from C B (Son of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and efficient. The building resembles a lovely hotel rather than a care home and is always kept very clean and tidy. There is a very good selection of nice food and glass of wine is often offered with an evening meal. The staff make visitors very welcome, sometimes offering
them a hot drink. Facilities are very good.
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Review from J B (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing! They show genuine care for the residents and nothing is too much trouble. As a relative, I always feel very welcome. The fact that my dad is here has put my mind at ease.
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Review from R C (Granddaughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From visiting my nana she seems really enjoy her time here. The Facebook page keeps as updated as to what she is doing during the week.


All the residents are enjoying the May Day celebration.

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Review from B P (Grandson of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kiwi House is a superb care home. Grandma often thinks she is on holiday when we visit her and I can see why. The building is very well laid out with a great garden overlooking a park. The staff are always relaxed and make sure the residents are very well taken care of. There are lots of organised events
and activities to keep the residents entertained. The onsite cinema and pub are a bonus. I hope this place is still going strong when I get older. Highly recommended.
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Review from Emma B (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By far the best care we have. Relieved since Dad was diagnosed. Amazing facilities, incredible staff, wonderful atmosphere and a warm and inviting aura. Kiwi House care Home are the best.
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Review from Tom g (Friend of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place and very friendly staff.
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Review from Freya W (Relative of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, lovely and friendly.
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Review from S S (Daughter of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is really well cared for, clean and happy. I am very impressed with the home. Congratulations and thanks to everyone.
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Review from Karen C (Granddaughter of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased that my nan is so much more alert! Moving her here has given her the stimulation and chance to make new friends. The care is superb and the cleanliness is second to none and her appetite has soared!
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Review from Ann B (Daughter of Resident) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Kiwi House since July 2017 and we couldn't be happier with the care she receives. The rooms and facilities are 1st class. The staff are very friendly, caring and approachable. Mum's care plan is regularly updated, and any new information is immediately passed on to the staff.
Mum says the food is lovely, coming from a 'fussy' eater that is an excellent recommendation. Thank you, Kiwi House for our peace of mind knowing mum is in safe hands.
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Review from Nigel E (Son of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Kiwi House for the last few months and she and the family's experience is one of relief. The home is first class, with wonderful facilities. The staff on all levels are brilliant. We are all very happy.
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Review from Sue O (Friend of Resident) published on 26 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a friend and was very pleased to see she is living in a beautiful home with wonderful people caring for her.
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Review from L W (Daughter of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the twelve months that my mother was at Kiwi House, we found the staff to be helpful and courteous to my mother and her family.
All staff showed a genuine interest in my mother's well being.
During the last chapter of her life, the staff were caring and supportive of all the family and remained
compassionate and genuinely affected by her passing.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Kiwi House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Kiwi House Care Home is calculated as follows: ( (169 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 198 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kiwi House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (3)

Jeanette

Jeanette Heath

Job Title: Home Manager Joined: 2024

“My focus is to ensure residents receive high-quality care and are able to live life as they choose, helping us deliver on our promise that Kiwi House is a superb place to live or work.”

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Kiwi House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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