These prices are only a guideline, please contact The Porterbrook Care Home to find out the exact price for your requirements.
The Porterbrook Care Home has a Review Score of 9.7 (9.734) out of 10, based on 21 reviews in the last 2 years. Over all time The Porterbrook Care Home has 60 reviews.
Review from C W (Sister-in-law of Resident) published on 11 June 2025
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for taking the time to leave a review. We are so pleased to hear you enjoyed your meal with your sister in law. Family visits are so important and to be able to share the dining experience with a loved one can create a memory to be treasured. We will be certain to pass on your lovely comments to the staff who always strive to make everyone feel welcome and to provide the best care to our residents.
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Review from Pauline W (Friend of Resident) published on 8 May 2025
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Reply from Kelly Walker, Regional Director at The Porterbrook Care Home
Thank you so much for your kind review. We are so pleased to hear that your friend is doing so well and you are happy with the service. We will ensure the staff receive the feedback given.Once again thank you for taking the time out to review our service.
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Review from Jiska E (Friend of Resident) published on 9 April 2025
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for taking the time to leave a review. Our activity team work hard to provide an activity programme which supports our residents to continue their hobbies and interests as well as providing new experiences. We feel lucky to have such a dedicated team who work so well together to provide a family and community atmosphere. We are so pleased to hear you enjoy your visits to The Porterbrook.
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Review from Fiona H (Daughter of Resident) published on 24 March 2025
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you so much for taking the time to leave a review. We have enjoyed having your Dad stay with us and be a part of The Porterbrook family for the past 3 years. The lounge is often a hive of activity and your Dad would sit watching and listening and would enjoy a chat with staff and visitors. Thank you for trusting us to care for your Dad.
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Review from R H (Daughter of Resident) published on 20 March 2025
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for your lovely review. It was a real privilege to care for your mum and to get to know you all as a family. We are so proud of our staff and feel lucky to have a kind and caring team who are committed to ensuring our residents are happy and well cared for. Your mum really was always so polite and respectful and all the staff would enjoy popping in for a chat or to share in enjoyment of watching Wimbledon! Thank you for trusting us to care for her.
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Review from L W (Daughter of Resident) published on 28 January 2025
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for taking the time to leave such a lovely review. We feel lucky to have such a great team across all departments who all see the residents as their priority at the heart of everything they do. It's lovely to hear that the experience for you as a relative and that of your mum is what we strive to achieve.
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Review from J T (Daughter of Resident) published on 6 December 2024
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you so much for taking the time to leave such a lovely review. It has been a privilege to get to know your Mum and to care for her. The transition into a care home is a difficult time for the resident and the family and I'm pleased to hear we have delivered in helping this process to be a little easier for you and her.
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Review from Heather S (Resident) published on 12 July 2024
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for taking the time to review our home. We are really pleased to hear you had such a positive experience. We feel lucky at The Porterbrook to have numerous areas where people can spend quiet time alone reading other than in their bedroom or socialising with other residents. We would love to welcome you back for another stay in the future.
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Review from L D (Resident) published on 21 June 2024
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for such a lovely review. We are so pleased you feel part of our Porterbrook family and we feel privileged to be part of your family. We hope you continue to enjoy and thrive on life in The Porterbrook.
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Review from Peter B (Husband of Resident) published on 17 May 2024
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Reply from Kelly Walker, Regional Director at The Porterbrook Care Home
Thank you for your kind review. We are so pleased to hear of your experience during what seemed a difficult time for you. The staff welcome feedback and will be delighted to hear that your wife received 'excellent' care and was very settled. If we can assist in the future, please do not hesitate to contact us as we see it as a real privilege to look after your wife. We want to take this opportunity to wish you both well and look forward to seeing you in the near future.
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Review from E V (Partner of Resident) published on 6 February 2024
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for taking the time to leave a review. Your husband is one of our longest residents and we feel honoured to have had the opportunity to get to know him and to provide him with the care he needs. The staff are a great team who always puts the needs of our residents first. We appreciate it is hard for loved ones to make the decision that a move to a care home is necessary and we strive to reassure and support relatives through the process as well as caring for the resident. It's good to hear that when you weren't happy the situation was dealt with appropriately and efficiently and you are overall happy with the care your husband is receiving. We look forward to continuing to care for your husband and welcome you and your family to visit at any time.
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Review from Duncan A (Son of Resident) published on 6 February 2024
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for taking the time to complete a review, it was our pleasure to have cared for your Dad. We promote independence for all our residents and working alongside your Dad and family members we strived hard to provide the care that he wanted. We do apologise for the insensitivity and delay that you have received from our Head Office and would like to reassure you that this matter is being fully looked into.
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Review from J W (Grandson of Resident) published on 21 December 2023
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for your lovely comments. Our residents are always our priority and it's lovely to hear you have found the staff to be accommodating in a friendly atmosphere.
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Review from Glen W (Son of Resident) published on 21 December 2023
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for your lovely comments. The housekeeping team work hard to maintain the cleanliness of the home and I will pass your comments on to the team. The staff enjoy spending time getting to know our residents, everyone has their own story, and we feel privileged to become a part of that.
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Review from K M (Sister of Resident) published on 8 December 2023
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you so much for your lovely review. I will pass on the lovely comments to the staff in all departments. It has been a pleasure getting to know you and to care for your family.
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Review from Helen M (Friend of Resident) published on 9 October 2023
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for taking the time to leave a review and for your feedback. New crockery and cutlery have been ordered and delivered. All our residents are welcome to access all the communal areas if they wish to. The staff will be able to let you know what areas your friend has accessed if you would like to know.
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Review from S F (Wife of Resident) published on 15 September 2023
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you so much for taking the time to leave such a lovely. We certainly feel lucky to have such talented cooks who provide us all with tasty goodies. I will pass on the comments to our housekeeper and the rest of the team.
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Review from Edward W (Grandson of Resident) published on 15 September 2023
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for taking the time to leave a review. We do feel lucky to have so many areas for the residents to move around and spend their time.
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Review from A B (Daughter of Resident) published on 7 September 2023
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for your review. It's good to hear you have the reassurance that your mum is cared for when your are unable to visit.
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Review from Emma H (Daughter of Resident) published on 5 September 2023
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Reply from Lynne Cannell, Manager at The Porterbrook Care Home
Thank you for taking the time to leave a review. It's nice to hear your experience is that the staff are friendly and you and your relative are happy with the care.
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The Review Score of 9.7 (9.734) out of 10 for The Porterbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.734 for The Porterbrook Care Home is calculated as follows: ( (202 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 244 Ratings = 4.734
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Porterbrook Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jun 2024
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View Latest Reportposted 18 Aug 2025
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Job Title: Home Manager
Joined: 2021
Lynne brings a wealth of experience to her role as Home Manager at The Porterbrook.
Having completed her nurse training at Sheffield University, she worked in a number of hospitals across a variety of wards, including general surgical and cardiology before pursuing her passion of caring for the elderly in care home settings.
Lynne, has worked in care homes in Sheffield and Rotherham and is privileged and honoured to now be leading The Porterbrook Care Home team and to be providing the highest possible care for all the residents.
Job Title: Office Manager
Joined: 2016
Laura worked as Housekeeper at the Porterbrook since it opened in 2016.
Laura has gained a multitude of experience and qualifications whilst working at the Porterbrook, including an NVQ level 3 in hospitality and leadership.
In March 2022, Laura made the decision to move away from the housekeeper role and took on the role of Office Manager. Laura can always be found at the heart of the Porterbrook. She prides herself in ensuring all our visitors; relatives, friends and professionals receive a warm Porterbrook welcome whether it be on the phone or in person.
Job Title: Deputy Manager
With over 15 years’ experience in the care industry, Joanne looks forward to sharing my knowledge and contributing to a culture of warmth, compassion and resident-focused leadership – with a smile, of course!
She’s eager to support our continued growth and collaborate with like-minded colleagues who share the same passion for excellence in care.
Job Title: Senior Care Assistant
Siphilisiwe’s work at The Porterbrook gives her fulfilment as she sees the smiles and twinkle in each and every resident’s eyes. Knowing that she is making a difference in people’s lives gives her joy. Siphilisiwe enjoys working at The Porterbrook Care Home as she is part of an incredible team that works together to ensure that every resident is not only healthy but also happy.
Job Title: Senior Care Assistant
Joined: 2020
Marie has worked in care since 1992 and is currently a Senior Care Assistant here at The Porterbook, having joined us over 5 years ago. She has had many roles since the start of her career and has a wealth of knowledge in the care industry.
Job Title: Senior Care Assistant
Mathew is a dedicated Senior Carer with five years of experience supporting elderly and vulnerable individuals. He specialises in personal care, medication management, and mentoring junior staff. He chose The Porterbrook Care Home for its commitment to high-quality, person-centred care and a supportive team environment. His passion is ensuring residents receive compassionate care that enhances their well-being, and he is committed to making a positive difference every day.
Job Title: Senior Care Assistant
Temi is a compassionate Senior Healthcare Assistant dedicated to providing person-centred care. He has extensive expertise in both community and clinical settings, including adult social care, substance misuse services, and residential support. Temi strives to uphold the highest standards of dignity, safeguarding, and clinical practice by combining empathy, professionalism, and a genuine dedication to improving the lives of those in his care.
Job Title: Care Assistant & Falls Champion
Joined: 2023
Neve joined The Porterbrook in 2023 and soon became one of the team and has developed into a fantastic carer. Neve has always had a passion for our residents’ safety, wanting to understand how and why some may fall and looking at ways to reduce the risks. With this, Neve has now taken on the role of Falls Champion and strives to ensure our residents receive the highest quality of care around the clock.
Job Title: Activity Co-ordinator
Joanne has been working within the care sector for the past 24 years and has been working as an ‘Activities Co-ordinator’ for the past 7. She absolutely loves her role within The Porterbrook and finds her job rewarding.
Joanne enjoys making our residents happy and supports them to live a happy and meaningful lifestyle.
She goes the extra mile to organise events and makes sure our residents within our home can continue with their hobbies or are supported to pursue new interests!
Job Title: Maintenance Assistant
Cam joined The Porterbrook in February 2024, having worked in maintenance for several years. After retraining from the hospitality sector during the 2020 lockdown, he started his career in facilities management at a student accommodation complex. Since this, Cam has managed facilities for several businesses, including a number of restaurants in Brighton & Sheffield.
Job Title: Housekeeper
Joined: 2024
Genny joined The Porterbrook in July 2024, having previously worked as both a housekeeper and care assistant for over 20 years in private residences, care homes, and healthcare. She is embracing the task of ensuring she maintains a clean and safe environment for all our residents.
Job Title: Receptionist
Joined: 2016
Kevin has been working at The Porterbrook since 2016, when the doors first opened! He has always worked within the care industry and started out as a ‘Care Assistant’. Kevin has always found the roles he has worked in very rewarding and fulfilling.
While being at our home, Kevin has had a number of different roles, the latest being a Receptionist. At times, the role can be challenging, but he really enjoys learning new tasks and especially developing his skills.
Job Title: Receptionist
Joined: 2024
Elaine joined The Porterbrook as a part-time receptionist in April 2024. Having retired from more than 35 years of working in the healthcare sector in admin and finance roles, Elaine soon decided she wanted to carry on working and to do something rewarding and worthwhile. Her job at The Porterbrook is ideal, and she enjoys meeting and helping people in such a caring environment and loves the variety that my role involves.
Job Title: Librarian
Brenda is one of our residents and has recently taken on the role of being our in-house Librarian. Brenda says, “I like being useful, and I love to write, but don’t do it often now. I love looking through the books and their covers and choosing which ones I might like to read. I’ve been told we might be starting up a mobile library for residents in their rooms, and then I will be stamping or using tickets for the books.”
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