The Porterbrook Care Home

My mom is very well cared for Staff quickly got to know her and her needs and preferenes even though she is no longer able to talk - she gets excellent care - great food, clean, calm environment and amazing staff. She is taken to music events which clearly give her pleasure.

Having visited my friend over several weeks at different times of day and night,I have been really impressed with the friendliness and genuine caring of every member of staff. The home is always immaculately clean and the food is always homecooked and fresh. I have no hesitation in recommending it to other people

They say that first impressions last and Porterbrook Care Home is testament to the saying. When we went to view the home for a suitable and dignified place for my father, we were impressed. 2 months on and we are still impressed. Management are approachable, Administration / Reception very professional and always return messages / correspondence and the actual staff that perform the caring duties are incredible / sincere and are so polite and pleased to speak to you. They way they speak and interact with the residents with dignity and respect is a pleasure to observe. Everybody makes visitors feel welcome and nothing seams too much trouble. However aircon would be a significant improvement.

Staff always friendly and helpful. During the heat of the summer, having air conditioning would be a great help to the comfort of Residents, Staff and Visitors.

The daily events for the residents are a brilliant component. Special mention to Kevin who puts a smile on our face everytime we visit.

The home is always clean and well maintained, and most importantly, my mum is clearly very well cared for. Living a long way from Sheffield, it gives me real peace of mind knowing she is in such good hands, surrounded by friendly staff who truly care.

The whole team are wonderful, but a special shout-out to Kev and Mel from me - they are absolutely fantastic.

The staff make The Porterbrook a lovely place for your loved one to stay. They are all caring, friendly and fabulous.

Delighted with the home and the staff. My aunt is being well looked after both in the home and on outside visits to hospital appointments. The room is okay and the food is average.

Arranged and visited. All ok. Smooth visit. Staff friendly.

Very warm environment, professional and friendly staff, excellent! The care can be expressed in this care! The patience of the staff and how they respond and react to the service users should be an example for others!

To all the staff which includes the reception staff, all the lovely carers, the activity team, the seniors, to the hairdressing team, to the housekeeping and cooks and the management; a big thank you from us for looking after Mum. We really appreciate all your efforts.

I think that Porterbrook has exceeded all expectations and the staff are amazing. Thank you.

I visited my friend who came into Porterbrook just before Christmas 2024/ I was aked by the family to wait until she has settled in before I visited. My friend looks so happy and well because she is obviously being looked after so well. I could not have been more impressed with the facilities at Portersbrook. The staff were so friendly and engaged with the residents. I have visited quite a few care homes where friends with dementia live and quite honestly feel that Portersbrook is the best one I have visited.

Whenever I come it is always the most welcoming atmosphere. On the many visits I have come there are difference activities going on that the residents are engaged with and enjoying. The carers are always kind to the residents and always provide care with dignity. They are also always kind to visitors and it feels like a proper small community.

My Dad arrived at Porterbrook in November 2022 and slotted in very easily as he had mixed dementia and I honestly think he thought he was in a hotel with us. Staff have been so understanding and made Dad feel comfortable and at home, he always had a smile when we'd visit, and though he couldn't participate much in the many activities, he loved listening to the buzz in the lounge and he absolutely enjoyed the food. Before he recently went to hospital, one of the last things he was known to do himself was finish a bowl of their pudding ! Thankyou to the whole team for providing this experience for Dad xx

Porterbrook has a team of exceptionally committed staff. During the worst snow of winter I was with my mother overnight and many of the care team walked for up to two hours to get to work, arriving like snowmen emerging from the dark, and embarking on their day with the same friendly compassionate efficiency as always. Over the time my mother lived at Porterbrook the staff became friends and I will miss them very much.

The staff at The Porterbrook Care Home are outstanding. At all levels from the receptionist, seniors and maintenance guys - their concern is for the well-being of the residents. Everyone goes above and beyond to support not just the physical but emotional needs of the residents. The facilities are excellent and feel more like a hotel than a care home. The hair and nail salon staff are wonderful and make sure the residents look their best. Activities staff try to keep people engaged and provide a variety of activities.

I just wanted to say how much I have appreciated the care, thoughtfulness and help from all the staff in helping my mum make the transition to becoming a permanent resident. All the staff I have come to know have been exceptionally helpful and kind.

I have been very pleasantly surprised at how good my experience has been at The Porterbrook Care Home. Each and every one of the staff is first-class, friendly, obliging and goes out of their way to help. The facilities are excellent, my hair is washed and blow-dried on a weekly basis, I have had a manicure and a pedicure. I use the quiet room to enjoy a good read and at other times socialise with other residents. My room is kept spotlessly clean too!

I decided to come into Porterbrook because I was lonely and I needed someone to look after me. I have been made so welcome and I feel part of a family. I no longer feel isolated. I am part of this family and I have peace of mind.