The Porterbrook Care Home

63 Tapton Crescent Road, Crosspool, Sheffield S10 5DB

Situated in a quiet area in the suburb of Crosspool in Sheffield, The Porterbrook is a private residential care home offering a home-from-home experience and high quality care for residents in a luxurious environment.

The all-inclusive setting is comfortable and offers a range of high quality facilities, including: en-suite luxury rooms as standard; highly trained and qualified staff; a cinema room; an on-site chef and fine dining; a piano bar; hair salon; library; terrace; spacious lounges; an aromatherapy room; a balcony; and a conservatory.

There is also a private celebration room, secure gardens, an activities coordinator and a chauffeur driven car and minibus. Whether residents would like a trip to the shops or a day out with their family it's no problem to the team at The Porterbrook.

Owner: Tapton Care Ltd

Person in charge: Sheilagh Sweeney (Manager)

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Day Care • Respite Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette

Latest Care Quality Commission* Report on The Porterbrook Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.8 (maximum of 10) for The Porterbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for The Porterbrook Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.369 for The Porterbrook Care Home is calculated as follows: ( (129 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (10 Poors x 2) + (12 Very Poors x 1) ) ÷ 179 Ratings = 4.369

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.477 Points relating to the number of positive Reviews for The Porterbrook Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.8 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 The Porterbrook Care Home has a Review Score of 7.8 (7.846) from 15 Reviews


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    1
  • Poor
    2
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Porterbrook Care Home?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    3

Reviewer Connection to The Porterbrook Care Home

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

On arrival, we were met by friendly staff who took us to the room and offered their assistance with settling my husband into his accommodation which included en-suite facilities which included a wet room. I was happy to leave him in their care. The food varied and well balanced. There are activities every day. My husband was in for respite and I am re-booking he is quite happy to go into care again.

How likely would you be to recommend The Porterbrook Care Home? Extremely Likely

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Average Rating:   5 out of 5

This care home shines like a new pin, but the resident care is lacking. The activities are very poorly run - one "activity" is reading extracts from the newspaper to the residents. The residents are never taken out and the "chauffeur driven car" is for use only if one of the staff with a driving licence is available to drive it and there is any petrol in it. All requests are met grudgingly. The website advertises a minibus. We have not seen a minibus in over a year's residence at the home, and if one exists, it is never used and well hidden. Activities include having hair and nails done. The staff are good but there aren't enough of them. Basically, the residents are bored to death and don't receive targeted care. We have never properly sat down with the management to set out a care plan.

How likely would you be to recommend The Porterbrook Care Home? Extremely Unlikely

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Average Rating:   3.3 out of 5

Sheilagh Sweeney, Home Manager at The Porterbrook Care Home responded to this review on 25 Apr 2018:

Hello Michael, we’re sorry to hear you feel this way. Our team’s prime objective at The Porterbrook is excellent care and support for all of our residents, and our Home Manager would be more than happy to arrange a meeting with you to talk through your concerns.

Excellent care. As my husband's dementia increases, so do the way he is looked after. I go every day and have never seen one of the nurses, carers or kitchen staff be anything but kind and gentle with everyone - including me.

How likely would you be to recommend The Porterbrook Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father stayed in the Porterbrook for 3 weeks. The website claimed the staff were highly experienced in caring for residents with dementia and that there were secure landscape gardens.
During his stay Dad was not allowed outside as there were not enough staff on duty. The staff we met were very pleasant but not experienced or organised in the more challenging aspects of dementia. They were trying to control him rather than manage his needs. There are no gardens and nowhere secure to go outside. Activities were limited, there were no trips out or visits to local establishments. Dad was asked to leave as he couldn’t adjust to being locked in.

How likely would you be to recommend The Porterbrook Care Home? Extremely Unlikely

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Average Rating:   2.1 out of 5

The website claimed that the home was highly experienced in dealing with dementia, but our experience was that it was very limited and detrimental to our father's well being. Limited staff and limited activities.

How likely would you be to recommend The Porterbrook Care Home? Extremely Unlikely

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Average Rating:   1.8 out of 5

Daphney Nobelle, Care Home Manager at The Porterbrook Care Home responded to this review on 27 Jun 2017:

Hello,

Thank you for taking the time to post a review. We take the privacy of all our residents very seriously so we are unable to discuss individual cases on a public forum. We are sorry that the needs of your father could not be met by our team and hope that you have found a more suitable home for him.

With best wishes,
Daphney

Was greeted warmly on my arrival from hospital after a knee replacement.
Showed great patience with me in getting my movements correct.
I can now do most things for myself and at my own pace.
Thank you all for your caring hard work.

How likely would you be to recommend The Porterbrook Care Home? Likely

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Average Rating:   4.5 out of 5

A very pleasant experience. The staff were all kind and helpful.

How likely would you be to recommend The Porterbrook Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have had a very nice stay with you, it has been a wonderful experience. Thank you.

How likely would you be to recommend The Porterbrook Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife was well looked after in lovely surroundings by friendly and caring staff.

How likely would you be to recommend The Porterbrook Care Home? Extremely Likely

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Average Rating:   5 out of 5

5 star care home. As good as any 5 star hotel with excellent staff and facilities.

How likely would you be to recommend The Porterbrook Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother moved into Porterbrook Care Home in Sheffield just before Christmas 2016. She is a different person now and has thrived in the excellent environment of the care home and with the care provided by staff and management. It's a new care home and there is clearly time available for the staff to spend with the residents - as there aren't many yet - but I'm sure the level of care will continue when it's full capacity.

How likely would you be to recommend The Porterbrook Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lovely staff. Lovely building, very helpful and caring.

How likely would you be to recommend The Porterbrook Care Home? Likely

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Average Rating:   5 out of 5

My stay here has been excellent. I have no complaints at all. All the staff are very good.

How likely would you be to recommend The Porterbrook Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother moved to The Porterbrook from another care home before Christmas.
The home is newly decorated and fitted, the standard of décor and furniture is very good and my mother appreciates all the lovely pictures, ornaments and furniture.
Her room is tastefully and comfortably furnished with an excellent bathroom.
We are extremely happy with the standard of care, the staff and management. My mother is extremely settled.

How likely would you be to recommend The Porterbrook Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely home - exceptional staff - well trained and kind.

How likely would you be to recommend The Porterbrook Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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