These prices are only a guideline, please contact The Porterbrook Care Home to find out the exact price for your requirements.
The Porterbrook Care Home has a Review Score of 9.7 (9.734) out of 10, based on 21 reviews in the last 2 years. Over all time The Porterbrook Care Home has 60 reviews.
Review from N L (Son of Resident) published on 22 October 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M N (Wife of Resident) published on 29 July 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey W (Niece of Resident) published on 26 June 2019
Submitted via Website •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn M (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stuart M (Son-in-law of Resident) published on 19 June 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joyce B (Wife of Resident) published on 1 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael T (Son-in-law of Resident) published on 25 April 2018
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Sheilagh Sweeney, Home Manager at The Porterbrook Care Home
Hello Michael, we’re sorry to hear you feel this way. Our team’s prime objective at The Porterbrook is excellent care and support for all of our residents, and our Home Manager would be more than happy to arrange a meeting with you to talk through your concerns.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P N (Wife of Resident) published on 2 March 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I E (Daughter of Resident) published on 24 July 2017
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Daughter of Resident) published on 27 June 2017
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Daphney Nobelle, Care Home Manager at The Porterbrook Care Home
Hello,
Thank you for taking the time to post a review. We take the privacy of all our residents very seriously so we are unable to discuss individual cases on a public forum. We are sorry that the needs of your father could not be met by our team and hope that you have found a more suitable home for him.
With best wishes,
Daphney
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Resident) published on 4 May 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean S (Resident) published on 30 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brenda C (Resident) published on 15 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G C (Husband of Resident) published on 14 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris D (Son of Resident) published on 9 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nick G (Son of Resident) published on 9 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michelle M (Granddaughter of Resident) published on 8 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Frederick H (Resident) assisted by family/friend published on 2 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jen B (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P K H (Wife of Resident) assisted by family/friend published on 16 February 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.734) out of 10 for The Porterbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.734 for The Porterbrook Care Home is calculated as follows: ( (202 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 244 Ratings = 4.734
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Porterbrook Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jun 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 18 Aug 2025
We have a selection of availability for both residential and Residential Dementia residents
Loading
Loading events
Job Title: Home Manager
Joined: 2021
Lynne brings a wealth of experience to her role as Home Manager at The Porterbrook.
Having completed her nurse training at Sheffield University, she worked in a number of hospitals across a variety of wards, including general surgical and cardiology before pursuing her passion of caring for the elderly in care home settings.
Lynne, has worked in care homes in Sheffield and Rotherham and is privileged and honoured to now be leading The Porterbrook Care Home team and to be providing the highest possible care for all the residents.
Job Title: Office Manager
Joined: 2016
Laura worked as Housekeeper at the Porterbrook since it opened in 2016.
Laura has gained a multitude of experience and qualifications whilst working at the Porterbrook, including an NVQ level 3 in hospitality and leadership.
In March 2022, Laura made the decision to move away from the housekeeper role and took on the role of Office Manager. Laura can always be found at the heart of the Porterbrook. She prides herself in ensuring all our visitors; relatives, friends and professionals receive a warm Porterbrook welcome whether it be on the phone or in person.
Job Title: Deputy Manager
With over 15 years’ experience in the care industry, Joanne looks forward to sharing my knowledge and contributing to a culture of warmth, compassion and resident-focused leadership – with a smile, of course!
She’s eager to support our continued growth and collaborate with like-minded colleagues who share the same passion for excellence in care.
Job Title: Senior Care Assistant
Siphilisiwe’s work at The Porterbrook gives her fulfilment as she sees the smiles and twinkle in each and every resident’s eyes. Knowing that she is making a difference in people’s lives gives her joy. Siphilisiwe enjoys working at The Porterbrook Care Home as she is part of an incredible team that works together to ensure that every resident is not only healthy but also happy.
Job Title: Senior Care Assistant
Joined: 2020
Marie has worked in care since 1992 and is currently a Senior Care Assistant here at The Porterbook, having joined us over 5 years ago. She has had many roles since the start of her career and has a wealth of knowledge in the care industry.
Job Title: Senior Care Assistant
Mathew is a dedicated Senior Carer with five years of experience supporting elderly and vulnerable individuals. He specialises in personal care, medication management, and mentoring junior staff. He chose The Porterbrook Care Home for its commitment to high-quality, person-centred care and a supportive team environment. His passion is ensuring residents receive compassionate care that enhances their well-being, and he is committed to making a positive difference every day.
Job Title: Senior Care Assistant
Temi is a compassionate Senior Healthcare Assistant dedicated to providing person-centred care. He has extensive expertise in both community and clinical settings, including adult social care, substance misuse services, and residential support. Temi strives to uphold the highest standards of dignity, safeguarding, and clinical practice by combining empathy, professionalism, and a genuine dedication to improving the lives of those in his care.
Job Title: Care Assistant & Falls Champion
Joined: 2023
Neve joined The Porterbrook in 2023 and soon became one of the team and has developed into a fantastic carer. Neve has always had a passion for our residents’ safety, wanting to understand how and why some may fall and looking at ways to reduce the risks. With this, Neve has now taken on the role of Falls Champion and strives to ensure our residents receive the highest quality of care around the clock.
Job Title: Activity Co-ordinator
Joanne has been working within the care sector for the past 24 years and has been working as an ‘Activities Co-ordinator’ for the past 7. She absolutely loves her role within The Porterbrook and finds her job rewarding.
Joanne enjoys making our residents happy and supports them to live a happy and meaningful lifestyle.
She goes the extra mile to organise events and makes sure our residents within our home can continue with their hobbies or are supported to pursue new interests!
Job Title: Maintenance Assistant
Cam joined The Porterbrook in February 2024, having worked in maintenance for several years. After retraining from the hospitality sector during the 2020 lockdown, he started his career in facilities management at a student accommodation complex. Since this, Cam has managed facilities for several businesses, including a number of restaurants in Brighton & Sheffield.
Job Title: Housekeeper
Joined: 2024
Genny joined The Porterbrook in July 2024, having previously worked as both a housekeeper and care assistant for over 20 years in private residences, care homes, and healthcare. She is embracing the task of ensuring she maintains a clean and safe environment for all our residents.
Job Title: Receptionist
Joined: 2016
Kevin has been working at The Porterbrook since 2016, when the doors first opened! He has always worked within the care industry and started out as a ‘Care Assistant’. Kevin has always found the roles he has worked in very rewarding and fulfilling.
While being at our home, Kevin has had a number of different roles, the latest being a Receptionist. At times, the role can be challenging, but he really enjoys learning new tasks and especially developing his skills.
Job Title: Receptionist
Joined: 2024
Elaine joined The Porterbrook as a part-time receptionist in April 2024. Having retired from more than 35 years of working in the healthcare sector in admin and finance roles, Elaine soon decided she wanted to carry on working and to do something rewarding and worthwhile. Her job at The Porterbrook is ideal, and she enjoys meeting and helping people in such a caring environment and loves the variety that my role involves.
Job Title: Librarian
Brenda is one of our residents and has recently taken on the role of being our in-house Librarian. Brenda says, “I like being useful, and I love to write, but don’t do it often now. I love looking through the books and their covers and choosing which ones I might like to read. I’ve been told we might be starting up a mobile library for residents in their rooms, and then I will be stamping or using tickets for the books.”
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Porterbrook Care Home to verify any information. View our terms and conditions. The Porterbrook Care Home has an Enhanced Service - more info.
