Avonmere Care Home - Avery Healthcare

339 Badminton Road, Downend, Bristol BS36 1AJ
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9.7 59 Reviews
  • Avonmere Care Home - Avery Healthcare, Bristol
Avonmere Care Home is located in Downend, South Gloucestershire, near the Willy Wicket Inn on the northern outskirts of Bristol, easily accessible from the M32, M4 and M5. The home offers respite and residential care spans three floors, with one dedicated to dementia care.

Avonmere features its own hair salon, therapy suite and minibus as well as a beautiful garden for residents to enjoy and the home welcomes couples and their companions, where their well-being, comfort and happiness are of utmost importance.

Staff focus on meeting the needs of each resident, ensuring physical and emotional well-being for a fulfilling and happy quality of life. Recognising the potential stress of a late-life change, such as moving from a family home, they strive to make the transition as smooth as possible, offering peace of mind to all involved.

Wellbeing is supported through various physical, social and psychological activities. Such as regular exercise classes, (including tai chi and Pilates), animal therapy, live entertainment and community events. Mini bus trips occur once a week, taking the residents to well loved destinations including the local driving range, cafes, the zoo and local swimming pool. One to one activities are offered to those who wish to avoid group activities.

Regular updates on the home's activities are shared on the Facebook page and the new wellbeing app called Relish, fostering connections between the team, residents and their loved ones.

For those seeking dementia care homes in Bristol, Avonmere may be the ideal choice. Expert staff are trained to cater to residents with various care requirements. Rigorous staff selection and thorough training guarantee that residents living with dementia receive the highest quality care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1595
  • Self-Funded Residential Dementia Care: £1350 – £1595
  • RESPITE Self-Funded Residential Care: £1400 – £1645
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1645

The weekly fee is dependent on the suite you choose, standard, premium, or luxury

These prices are only a guideline, please contact Avonmere Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Samantha Baronian (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (76)

Visiting

  • Visitors are welcome at all times but must sign in at reception

Parking

  • Car park at the front of the building

Avonmere Care Home - Avery Healthcare Reviews (59)

9.7

Avonmere Care Home - Avery Healthcare has a Review Score of 9.7 (9.740) out of 10, based on 28 reviews in the last 2 years.
Over all time Avonmere Care Home - Avery Healthcare has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Avonmere Care Home - Avery Healthcare
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Total of 59, showing 21-40
Review from Barry A (Nephew of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and residents are treated with dignity and respect. We have experienced the ground floor and the memory floor and found the standard of care to be of high quality in both areas with staff making time to speak with the residents. Nothing appears to be too much trouble. We do accept
that at times residents may have to wait for things as other residents' needs have to be prioritised. Overall a positive experience with no reasons for complaint.
Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for your excellent review of Avonmere Care Home in Bristol. It is great to hear about your positive experience. The staff strive to provide the best possible service across the whole home and in all departments. I know they will be really pleased to hear your comments.

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Review from Christopher D (Stepson of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we have had a very good experience. The staff are friendly and helpful. Our relative feels at home and is generally happy. The activities team are particularly impressive. We have had a problem with mistakes over billings meaning that we were billed too much on several occasions and it has taken
a long time to sort out.
Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home. It is lovely to hear about the positive experience you have had with our staff, they all work hard to ensure our residents receive the best service possible. I am sorry to hear you have had some issues with billing, I am more than happy to meet with you and discuss this, as we do not want any mistakes to be made. I know the team will be happy to hear your thoughts on the care and service delivered, we do have a wonderful team of genuinely caring people.

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Review from P H (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management are excellent. Friendly and hardworking. Facilities for visitors are excellent. I have recommended this home to other people.
Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to leave Avonmere Care Home in Bristol such a wonderful review, we are so happy to hear about your positive experiences. Our staff pride themselves in providing the best quality service to all of our residents and I know they will be pleased to hear what a difference they have made.

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Review from S R (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been here for over 12 months and in that period she has been looked after by the staff in an excellent way. All staff have been caring and polite. Mother is very happy at Avonmere. The room is excellent as is the choice of food. Staff are always helpful. Mother enjoys some of the activities
available. She is always treated with dignity and enjoys talking to certain members of staff. Excellent service, a credit to you all.
Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you for your excellent review of Avonmere Care Home in Bristol, it is wonderful to hear how happy Mum is here, we take pride in providing exceptional services to our residents and appreciate your kind words.

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Review from Wendy L (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is impossible to put into words how wonderful the care is at Avonmere. The staff are always kind, compassionate and friendly. Everyone treats my mum with kindness and affection. They all go extra mile to give the residents the best care they can.
As a nurse and a relative, I have been to many care
homes and I have never come across one that is as outstanding as Avonmere. I cannot thank the staff enough and I can always rest assured that my mum is well cared for.
Reply from Niki Ayers, Home Manager at Avonmere Care Home - Avery Healthcare

Thank you so much for your wonderful review of Avonmere Care Home in Bristol, we are delighted to hear how happy you and your mum are with the care and service. The staff here pride themselves in providing the best possible service for all our residents and I know they will be so pleased to read your thoughts on this.

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Review from M B (Resident) assisted by family/friend published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming to the care home, I now have a renewed sense of purpose/enthusiasm. I enjoy the varied activities, and the staff treat you with respect and dignity.
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Review from Christine D (Daughter of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was offered a respite stay at Avonmere with a view to becoming a permanent resident. She was allowed to stay as a respite break for 6 weeks, but was so happy with everything, she decided after 2 weeks that she wanted to become a permanent resident. She’s now been there for 2 months and it
has changed her life. She has become much more sociable and relaxed. She joins in with all of the activities and is looking so much better for it. She is 90 years of age.
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Review from C F (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A caring home where my mum is treated with respect and her individual care plan meets her needs. Since Mum has been at Avonmere Care Home, the staff treat her like one of the family and if we have any concerns they are dealt with quickly and efficiently. Thank you to the manager and team Avonmere for
all your dedication and hard work.
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Review from S A (Friend of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, good surroundings and decor, clean.
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Review from Jane D (Daughter of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for a year now. We looked at several care homes but selected this one as the staff really do care! They don't plonk residents in front of the TV unlike other homes we looked at, but spend time talking and interacting with them and genuinely appear to enjoy spending
time with residents. The manager is very responsive on the one occasion I raised a concern he came to see us immediately, listened and understood and explained what would happen along with an apology. The food is very good, the rooms are huge so Mum was able to bring a lot of her furniture and belongings with her, important for someone with dementia. There are plenty of places to sit with a cuppa both in and out, and I count the staff as friends who I look forward to chatting to when I visit. The hairdresser is very flexible and will tailor her approach to how Mum is feeling. The visiting activity staff also have the right balance of friendliness, humour, empathy and endless patience.
Reply from Rachel Aran, Marketing Administrator at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home, Bristol and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. We understand that moving into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible and therefore encourage new residents to bring their furniture and belongings to help them feel more at home. It is a true pleasure to have your mother living with us. We look forward to seeing you on your next visit. Best wishes.

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Review from E T (Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It took a while to settle but staff helped and now I am quite happy. I don't think I could find a better home.
Reply from Sarah Goswell, Marketing Assistant at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home in Bristol. We are pleased to hear you are now feeling settled in your new surroundings. Your feedback is truly invaluable to us and our staff team. Best wishes.

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Review from J C (Daughter of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum originally went here for respite but has now become a permanent resident. The decor throughout is modern but homely with tasteful ornaments, lamps etc. Her room is beautiful, like a suite in a hotel with a patio door through to the lovely garden. The carers (and reception staff) here are absolutely
brilliant and laugh and joke with mum, they are always pleasant. Mum is encouraged to walk to the dining room which is light and airy and she can socialise with the other residents. The food is nice, recently mum had a fancy for some chocolate, they brought her a little plate with some chocolate biscuits on. That's really going the extra mile for the residents. It's nice that there is a tea and coffee machine for visitors to use so we can sit and have a cuppa with mum. There are plenty of activities singers, dancing crafts etc which you can choose to participate in if you like. I really don't feel like mum has gone here to vegetate but to continue living her life with a bit of help.
Reply from Rachel Aran, Marketing Administrator at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home in Bristol. We are delighted that your mum enjoyed her respite stay with us and decided to become a permanent member of our loving care community. It is lovely to hear that she has soon settled into her new surroundings and enjoys joining in with the daily activities provided by our talented well-being team. We always encourage our residents to invite visitors in for a cuppa and a chat, we look forward to seeing you on your next visit. Thank you again for your kind words, I will be sure to pass them on to the rest of the staff team, Best wishes, Rachel.

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Review from T J (Niece of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been supportive regarding my aunt. The staff are lovely, helpful and friendly. I had an issue, the manager responded straight away and dealt with it in a very professional manner and has an open-door policy which is fantastic. I would highly recommend Avonmere to anyone who needs extra
care.
Reply from Rachel Aran, Marketing Administrator at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home in Bristol. We are delighted to hear how satisfied you are with the exceptional level of care that your aunt has received by our dedicated staff team. Please do not hesitate to contact us at any time to express any concerns that you may have. It is a true pleasure to have your aunt as part of our loving care community. Best wishes, Rachel.

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Review from A P (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for just under one week. All the staff have made her feel very welcome. The level of care has been very good. Mum has mobility issues, and the manager and his team have been very supportive of her needs, giving encouragement to build her confidence.
Reply from Ryan Farrelly, Marketing Executive at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home. It is a pleasure to care for your mother, and we are delighted to hear how well she has settled into our welcoming community. We look forward to seeing you on your next visit. Best wishes.

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Review from A R (Daughter of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and support provided is excellent.
Reply from Rachel Aran, Marketing Administrator at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home and for your amazing 5-star rating. I will be sure to pass your kind words on to the rest of the team. Best wishes, Rachel.

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Review from Dorothy B (Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good. Everyone is helpful.
Reply from Rachel Aran, Marketing Administrator at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily, in order to provide an excellent level of care. Best wishes, Rachel.

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Review from Maureen J (Respite Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most impressed by the whole service. Ambience most pleasing. Staff extremely helpful and very pleasant. Attractive garden pleasant to view or sit in. Activities satisfactory. I would definitely look forward to a return visit when my carer next goes on holiday. Menus satisfactory.
Reply from Rachel Aran, Marketing Administrator at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home and for your amazing 5-star rating. It was a pleasure to have you with us, whilst you were here on respite and we are delighted to hear that your stay was comfortable and relaxing. We would like to welcome you back into the home anytime. Best wishes, Rachel.

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Review from J C (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have appreciated the care and attention mum has received. The staff are very kind, helpful, professional, and approachable. Excellent facilities with cinema and hairdressers. The garden is wonderful to sit outside when the weather is kind.
Reply from Rachel Aran, Marketing Administrator at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home. We are delighted to hear such wonderful feedback about our home. Our housekeeping team take great pride in making the home a clean, welcoming environment for residents and visitors alike. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily, in order to provide an excellent level of care. I will be sure to pass on your kind comments to the rest of the team. Best wishes, Rachel.

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Review from Christine V (Daughter of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service!
Reply from Rachel Aran, Marketing Administrator at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home and for your amazing 5-star review. Our staff team go above the standards daily to deliver exceptional care, whilst creating a warm and welcoming community that our residents live within. Best wishes, Rachel.

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Review from Karen P (Daughter of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely to be able to see where he resides after such a long time with Covid. He always appears happy and loves the care he receives. Thank you.
Reply from Rachel Aran, Marketing Administrator at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home. Your feedback is truly invaluable to us, and our staff team, who go above and beyond the standards daily, to deliver an exceptional level of care, whilst creating a fun and loving care community for all residents. It is a pleasure to have your father living with us. Best wishes, Rachel.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Avonmere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Avonmere Care Home - Avery Healthcare is calculated as follows: ( (262 Excellents x 5) + (58 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 334 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avonmere Care Home - Avery Healthcare is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Samantha

Samantha Baronian

Job Title: Home Manager Joined: 2024

I love working at Avonmere as I have a passion and drive to enhance the lives of others and walk alongside those on their care home journey to ensure a smooth transition during, what can be, such a difficult time. I have worked as a care assistant and a senior care, which is where I found my love for working in older adult care. I then completed a Bachelor’s degree in Mental Health Nursing. After finishing my degree, I worked in various roles within nursing care, including RSM, deputy and now Home Manager.

Jo

Jo Ash

Job Title: Deputy Manager Joined: 2024

Hi! My name is Jo. I have worked in care for many years starting as a care assistant then from there senior carer, care coordinator, team leader now as a deputy manager.


I am very passionate in believing a high standard of care should always be given to people within the care sector whether that be in their own homes or in a care home environment.

Beatrice

Beatrice Lush

Job Title: Wellbeing Coordinator Joined: 2022

Hi, I am the wellbeing & activities coordinator. I have worked at Avonmere for 3 years. My main goal is to promote positive wellbeing via providing activities and trips tailored to each residents needs and interests. My qualifications include a distinction in Health and Social Care Cambridge Nationals, biology a level and psychology a level. I am also currently completing an NVQ in Leading Activities within a care environment.

Debra

Debra

Job Title: Head Chef Joined: 2022

Debra has worked at Avonmere for nearly 3 years as a Sous chef, and throughout these years, she has shown amazing commitment and hard work in providing personalised and tasty meals to our residents.
Before joining the Avonmere team, she ran pubs for over 20 years. At this time, she mastered the skills required to lead a small team.


A fun fact about her is that she loves dancing and enjoys showing off her moves at every Avonmere party!
Deb is excited to take on this new role and continue to provide nutritious and exciting meals!

Anna

Anna

Job Title: Head of Housekeeping Joined: 2025

Anna is committed to ensure a clean and safe environment at Avonmere. She is a positive, friendly person who brings joy to all staff and residents.

Anthony

Anthony

Job Title: Maintenance Manager Joined: 2025

Hi, I’m Anthony, and I am dedicated to providing an excellent service. From fixing taps, and testing electrics, to ensuring all equipment is safe and working, no job is too big or small. I am approachable and friendly. I am ready to listen and fix any maintenance problems you may have!

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