Avonmere Care Home - Avery Healthcare

New manager has really changed things and the atmosphere and friendliness of the staff are back.

We are grateful that my mum receives consistency with her care as she is a wheelchair user following a stroke. The care staff are supportive, kind and respectful, the activity team are marvellous and inclusive and she has nice friends amongst the other residents who include her despite she has lost the ability to fully use speech. The front-of-house team communicate effectively, are helpful and efficient. On occasion when we have not been happy, Avonmere are quick to resolve any issues. We feel reassured our mum is cared for in the best possible way.

They also cater to Mum's preferences if there is nothing on the menu she wants. We can't thank you enough for all that you do.

To know Mum is safe and well cared for is so reassuring. All staff are so patient and respectful when interacting with residents. Thank you.

The home is clean and residents are treated with dignity and respect. We have experienced the ground floor and the memory floor and found the standard of care to be of high quality in both areas with staff making time to speak with the residents. Nothing appears to be too much trouble. We do accept that at times residents may have to wait for things as other residents' needs have to be prioritised. Overall a positive experience with no reasons for complaint.

Overall we have had a very good experience. The staff are friendly and helpful. Our relative feels at home and is generally happy. The activities team are particularly impressive. We have had a problem with mistakes over billings meaning that we were billed too much on several occasions and it has taken a long time to sort out.

Staff and management are excellent. Friendly and hardworking. Facilities for visitors are excellent. I have recommended this home to other people.

Mother has been here for over 12 months and in that period she has been looked after by the staff in an excellent way. All staff have been caring and polite. Mother is very happy at Avonmere. The room is excellent as is the choice of food. Staff are always helpful. Mother enjoys some of the activities available. She is always treated with dignity and enjoys talking to certain members of staff. Excellent service, a credit to you all.

As a nurse and a relative, I have been to many care homes and I have never come across one that is as outstanding as Avonmere. I cannot thank the staff enough and I can always rest assured that my mum is well cared for.

Since coming to the care home, I now have a renewed sense of purpose/enthusiasm. I enjoy the varied activities, and the staff treat you with respect and dignity.

My mother was offered a respite stay at Avonmere with a view to becoming a permanent resident. She was allowed to stay as a respite break for 6 weeks, but was so happy with everything, she decided after 2 weeks that she wanted to become a permanent resident. She’s now been there for 2 months and it has changed her life. She has become much more sociable and relaxed. She joins in with all of the activities and is looking so much better for it. She is 90 years of age.

A caring home where my mum is treated with respect and her individual care plan meets her needs. Since Mum has been at Avonmere Care Home, the staff treat her like one of the family and if we have any concerns they are dealt with quickly and efficiently. Thank you to the manager and team Avonmere for all your dedication and hard work.

Friendly staff, good surroundings and decor, clean.

My mother has been a resident here for a year now. We looked at several care homes but selected this one as the staff really do care! They don't plonk residents in front of the TV unlike other homes we looked at, but spend time talking and interacting with them and genuinely appear to enjoy spending time with residents. The manager is very responsive on the one occasion I raised a concern he came to see us immediately, listened and understood and explained what would happen along with an apology. The food is very good, the rooms are huge so Mum was able to bring a lot of her furniture and belongings with her, important for someone with dementia. There are plenty of places to sit with a cuppa both in and out, and I count the staff as friends who I look forward to chatting to when I visit. The hairdresser is very flexible and will tailor her approach to how Mum is feeling. The visiting activity staff also have the right balance of friendliness, humour, empathy and endless patience.

It took a while to settle but staff helped and now I am quite happy. I don't think I could find a better home.

Mum originally went here for respite but has now become a permanent resident. The decor throughout is modern but homely with tasteful ornaments, lamps etc. Her room is beautiful, like a suite in a hotel with a patio door through to the lovely garden. The carers (and reception staff) here are absolutely brilliant and laugh and joke with mum, they are always pleasant. Mum is encouraged to walk to the dining room which is light and airy and she can socialise with the other residents. The food is nice, recently mum had a fancy for some chocolate, they brought her a little plate with some chocolate biscuits on. That's really going the extra mile for the residents. It's nice that there is a tea and coffee machine for visitors to use so we can sit and have a cuppa with mum. There are plenty of activities singers, dancing crafts etc which you can choose to participate in if you like. I really don't feel like mum has gone here to vegetate but to continue living her life with a bit of help.

Everyone has been supportive regarding my aunt. The staff are lovely, helpful and friendly. I had an issue, the manager responded straight away and dealt with it in a very professional manner and has an open-door policy which is fantastic. I would highly recommend Avonmere to anyone who needs extra care.

My mum has been a resident for just under one week. All the staff have made her feel very welcome. The level of care has been very good. Mum has mobility issues, and the manager and his team have been very supportive of her needs, giving encouragement to build her confidence.

Care and support provided is excellent.

Very good. Everyone is helpful.