Avonmere Care Home - Avery Healthcare

339 Badminton Road, Downend, Bristol BS36 1AJ
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9.7 59 Reviews
  • Avonmere Care Home - Avery Healthcare, Bristol
Avonmere Care Home is located in Downend, South Gloucestershire, near the Willy Wicket Inn on the northern outskirts of Bristol, easily accessible from the M32, M4 and M5. The home offers respite and residential care spans three floors, with one dedicated to dementia care.

Avonmere features its own hair salon, therapy suite and minibus as well as a beautiful garden for residents to enjoy and the home welcomes couples and their companions, where their well-being, comfort and happiness are of utmost importance.

Staff focus on meeting the needs of each resident, ensuring physical and emotional well-being for a fulfilling and happy quality of life. Recognising the potential stress of a late-life change, such as moving from a family home, they strive to make the transition as smooth as possible, offering peace of mind to all involved.

Wellbeing is supported through various physical, social and psychological activities. Such as regular exercise classes, (including tai chi and Pilates), animal therapy, live entertainment and community events. Mini bus trips occur once a week, taking the residents to well loved destinations including the local driving range, cafes, the zoo and local swimming pool. One to one activities are offered to those who wish to avoid group activities.

Regular updates on the home's activities are shared on the Facebook page and the new wellbeing app called Relish, fostering connections between the team, residents and their loved ones.

For those seeking dementia care homes in Bristol, Avonmere may be the ideal choice. Expert staff are trained to cater to residents with various care requirements. Rigorous staff selection and thorough training guarantee that residents living with dementia receive the highest quality care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1595
  • Self-Funded Residential Dementia Care: £1350 – £1595
  • RESPITE Self-Funded Residential Care: £1400 – £1645
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1645

The weekly fee is dependent on the suite you choose, standard, premium, or luxury

These prices are only a guideline, please contact Avonmere Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Samantha Baronian (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (76)

Visiting

  • Visitors are welcome at all times but must sign in at reception

Parking

  • Car park at the front of the building

Avonmere Care Home - Avery Healthcare Reviews (59)

9.7

Avonmere Care Home - Avery Healthcare has a Review Score of 9.7 (9.740) out of 10, based on 28 reviews in the last 2 years.
Over all time Avonmere Care Home - Avery Healthcare has 59 reviews.

Overall Experience
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Reviewer Connection to Avonmere Care Home - Avery Healthcare
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Total of 59, showing 41-59
Review from John H (Son of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Avonmere very good, their care of my father has been excellent. He has settled very well and I feel that is down to the care and attention Avonmere have given him. The main thing is he is safe and he feels that within the building.
Reply from Rachel Aran, Marketing Administrator at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home and for your amazing 5-star review. We are delighted to hear that your father has soon settled into the loving care community that we create, giving you and your family peace of mind. I will be sure to pass on the positive feedback to the rest of the team. Best wishes, Rachel

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Review from Simon G (Son of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum very happy and well looked after by amazing staff.
Reply from Ryan Farrelly, Marketing Assistant at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review. We are delighted to hear how well your mother has settled into her new home and how happy she is here. Your kind words about our staff team are truly invaluable to us and I will be sure to pass on the positive feedback. Best Wishes, Ryan.

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Review from Kim F (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avonmere care home is truly excellent. The care, professional approach is displayed by all staff involved in my father's care. The building being 'purpose built' for care of the elderly is functional (wide corridors) with excellent facilities for the residents, dining room, library, garden room, games
room (chess etc), cinema room and hairdressers. There is a lift to access the cinema and hairdressers and a wonderful 'activities programme'. The gardens are beautiful and all services provided within COVID guidelines.
Reply from Ryan Farrelly, Marketing Assistant at Avonmere Care Home - Avery Healthcare

Thank you for taking the time to review Avonmere Care Home. We are delighted to hear how satisfied you are with our home, we highly appreciate your kind words and I will be sure to pass on the positive feedback. Our residents are encouraged to take full advantage of the hotel-like facilities we have to offer. It is a pleasure to have your father as part of our loving care community here. Best Wishes, Ryan.

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Review from Graham T (Respite Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I live alone in a studio flat with a very noisy neighbour in flat above mine and building contractors on site replacing roof on adjacent building and the noise and upheaval is not good for me being in poor health. I have atrial fibrillation and heart issues and needed to get away. Sometimes I need medical
assistance, so a hotel was not suitable. So it was suggested for me to go for respite care, like we did for my late mother. I'm self-funded so enquired about possibilities locally and found Avonmere Care Home for my care. As the COVID-19 pandemic was, and still is, in full swing there are lots of safety issues and they are handled well. I have been very comfortable at Avonmere and the staff of carers have been excellent and very friendly and treated me with respect. However the food has been unsatisfactory by my standards. It must be difficult catering on a large scale but when soup is served with two small pieces of bread, that a child could eat, where do my ££££'s go?
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Review from Brenda E (Daughter of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were wonderful, so kind and helpful and gave me so much support. They were so kind and caring to my mother.
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Review from H H (Wife of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were greeted on arrival with great courtesy and were very impressed with everything we saw and heard, including the attention given to each resident we met, on the ground floor and in the dementia area on the first floor. My husband appeared to settle quite well but after a few days in the nighttime,
he was very disorientated and apparently entered other peoples bedroom trying to strip their beds. This situation the staff could not cope with and there was no apparent security to prevent this. We were asked to take him home early. It seems that this establishment, although new, really do not understand dementia in its more advanced stage. We also lost a pair of blue pyjama trousers even though correctly name marked how could this possibly happen?
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Review from Anne H (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had nothing but excellent service from all staff at Avonmere. From the management, reception, carers, cleaners. All are friendly and professional.
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Review from J S (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'd just like to express how happy I am with my mother's care here at Avonmere.
The carers are so good with mum, I am a carer myself and know how hard the job is but I cannot fault the care they give my mum and how they always make me welcome. Nothing is ever too much trouble, great people. Thank you
all.
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Review from David Hugh S (Respite Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay of 13 days was pleasant. Everyone was kind, welcoming and considerate. Meals were well planned and enjoyable. It was disappointing however not to be registered with a surgery whilst there. I had need of medical attention which was not forthcoming. This should be addressed for short-term residents.
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Review from Julie F (Daughter-in-law of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are pleased to have found a first-class, local care home at Avonmere.
On entering the foyer it is bright and airy, the friendly receptionists greet, welcome and help the residents, families and visitors. Avonmere is like a 5* hotel,m superb decor in the resident's lounge, dining room, library, games
room, cinema, hair salon with lovely garden areas. The management team are hands-on, friendly and very approachable doing their utmost to ensure all is well with needs met.
The nursing, carer's, catering, hospitality and maintenance staff are excellent. Nothing is too much trouble, they certainly work hard keeping residents happy, cared for and feeling an individual. Mum's needs are met by the activities team with a full schedule each day, the TV is long forgotten!
It is a new style care home having a forward-thinking approach to the needs of those in their care whom love to now call it their home.
This is lovely to hear and know it is a worry taken from us. We are pleased we made an excellent choice and ultimately Mum is loved, well cared for, comfortable and very happy doing far more than she has been able to do in years.
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Review from Sally M (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was quite worried and apprehensive before entering Avonmere but all staff welcomed her and explained how she would be looked after and supported, making her feel reassured.


She enjoyed her stay and the interaction with staff and residents. She feels stronger and happier. All 3 daughters

are happy with Avonmere.
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Review from C B (Cousin of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Without consultation or a family meeting, we received a phone call to advise that my cousin was very agitated and getting aggressive. She is 96 years of age and weighs 6 stone - very tiny. Paramedics were called and she was taken to hospital. She was calm the following day and the consultant phoned
Avonmere Care Home who refused to have her back. We didn't get 24 hours written notice and now she is homeless.
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Review from Nick M (Son of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has made to feel very welcome and is well looked after. (This is a tremendous relief after previous events).


I am made to feel very welcome too. Very friendly and helpful staff and a lovely environment. Thank you


Coffee and cakes are lovely too as is all this too.

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Review from B F (Son of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother became a resident in August 2017.
This was our first experience of living in a care home and very daunting for the family.
But it was not long before we realised we had chosen well. I must say I was a little shocked at the turnover of staff but this does seem to be settling down. Overall,
I am delighted with the staff who always presentable and helpful. I would like to thank them all for their help and assistance.
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Review from Karen W (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been very well cared for here and seems very happy and very settled. The staff are lovely.
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Review from Caroline P (Daughter of Resident) published on 21 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very concerned about my Mother who was living alone with Dementia and was struggling to cope alone, but now, thanks to the wonderful staff and lovely surroundings at Avonmere, my Mother is enjoying life, smiling and laughing again.
Thank you so much everyone who works so hard and for your
dedication to understanding, not only for the residents but for making it a pleasure to visit whenever we want. Nothing is too much trouble.
Thank you from the bottom of my heart.
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Review from Caroline W (Daughter of Resident) published on 17 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum enjoyed six glorious weeks in your care home before passing away in hospital. She was able to join in many activities and made friends with residents and staff. She related it to a 4 star hotel. She enjoyed the food and loved to see the children coming in. Her care was of exemplary standard and
her family are very grateful that she was so very happy there.
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Review from J B (Son of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally good but expensive. Payment details are dealt with at H.Q and are often incorrect - dad has been overcharged. Good job he keeps receipts. Dad has not been supplied with a key to the door which leads from his room to the garden. This concerns me from a Health & Safety and wellbeing perspective.
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Review from Linda J (Daughter of Resident) published on 4 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was a resident in Avonmere for about 3 weeks with a terminal disease.
From the first moment I stepped into the home, I was instantly greeted and welcomed.
I was shown around the beautiful place and was fully informed of all the facilities.
I knew instantly this was the perfect home to place
my lovely Father.
All the staff were friendly and very kind.
Nothing was too much trouble for them.
I sampled the excellent food which was perfectly presented.
The Chef made sure my Father's and my personal tastes were accounted for.
The Staff at Avonmere certainly helped to ease the difficult times I had.
I would definitely recommend Avonmere Care Home to anyone.
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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Avonmere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Avonmere Care Home - Avery Healthcare is calculated as follows: ( (262 Excellents x 5) + (58 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 334 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avonmere Care Home - Avery Healthcare is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Samantha

Samantha Baronian

Job Title: Home Manager Joined: 2024

I love working at Avonmere as I have a passion and drive to enhance the lives of others and walk alongside those on their care home journey to ensure a smooth transition during, what can be, such a difficult time. I have worked as a care assistant and a senior care, which is where I found my love for working in older adult care. I then completed a Bachelor’s degree in Mental Health Nursing. After finishing my degree, I worked in various roles within nursing care, including RSM, deputy and now Home Manager.

Jo

Jo Ash

Job Title: Deputy Manager Joined: 2024

Hi! My name is Jo. I have worked in care for many years starting as a care assistant then from there senior carer, care coordinator, team leader now as a deputy manager.


I am very passionate in believing a high standard of care should always be given to people within the care sector whether that be in their own homes or in a care home environment.

Beatrice

Beatrice Lush

Job Title: Wellbeing Coordinator Joined: 2022

Hi, I am the wellbeing & activities coordinator. I have worked at Avonmere for 3 years. My main goal is to promote positive wellbeing via providing activities and trips tailored to each residents needs and interests. My qualifications include a distinction in Health and Social Care Cambridge Nationals, biology a level and psychology a level. I am also currently completing an NVQ in Leading Activities within a care environment.

Debra

Debra

Job Title: Head Chef Joined: 2022

Debra has worked at Avonmere for nearly 3 years as a Sous chef, and throughout these years, she has shown amazing commitment and hard work in providing personalised and tasty meals to our residents.
Before joining the Avonmere team, she ran pubs for over 20 years. At this time, she mastered the skills required to lead a small team.


A fun fact about her is that she loves dancing and enjoys showing off her moves at every Avonmere party!
Deb is excited to take on this new role and continue to provide nutritious and exciting meals!

Anna

Anna

Job Title: Head of Housekeeping Joined: 2025

Anna is committed to ensure a clean and safe environment at Avonmere. She is a positive, friendly person who brings joy to all staff and residents.

Anthony

Anthony

Job Title: Maintenance Manager Joined: 2025

Hi, I’m Anthony, and I am dedicated to providing an excellent service. From fixing taps, and testing electrics, to ensuring all equipment is safe and working, no job is too big or small. I am approachable and friendly. I am ready to listen and fix any maintenance problems you may have!

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