Pebble Mill Care Home

My mother has been at Pebble Mill Care Home since December 2018. The care home has gone from strength to strength during her time here. She is well cared for and her wishes are respected. The meals are well prepared always offering plenty of choices. Activities staff work hard to provide a variety of things to do and have done a great job liaising with the family during the lockdown, as have nursing staff and managers.

Overall the staff are all very good. Some of the night staff need training in communication. Menus could be more varied and would suggest main meal be at night. Meal sizes should depend on appetite. Too much food wasted.

Generally a relaxed atmosphere. My sister is reluctant to ask for attention. I do not know if her complaints about food are justified but it seems to be an ongoing problem.

Great modern facilities, including a fantastic garden space. Friendly and caring staff who always do their best for Mum, including during the current challenging Covid-19 period. A big thanks to all the staff.

Thank You.

A beautifully finished and equipped care home with good facilities. It was lovely that my parents could have adjoining rooms. I think the meals could have been a bit tastier, especially the soup. The staff was friendly and efficient. I felt some lacked experience in dealing with a stroke patient. All in all, a positive experience, and I would use Pebble Mill again.

Very good care.

Keep up the great work ........... And save me a place!!

Thank you to all the amazing staff that continually strive to go above and beyond the call of duty to make my mom happy! Pebble Mill Care Home is the best place ever!

I came here to Pebble Mill Care Home for 2 weeks. I have had the best time here it's been like a holiday. The carers are absolutely great, fantastic carers. The care I received have been amazingly wonderful and it will be sad and very emotional to be going home.

I was impressed with the facility from the outset. The receptionist was warm welcoming and knowledgeable. The accounts manager was helpful considerate and informative. However, the nurse who assessed my mother during a home visit was the individual who sealed the placement, she was intelligent caring, engaging and able to answer all our questions re-assuring. On admission and throughout admission my mother spoke very highly of all the staff.

This is a fabulous home that I have no hesitation in recommending. The home goes beyond the excellent facilities without exception. Every member of staff from the care team to housekeeping are totally focused on making sure the residents are comfortable and well cared for. The family are also made to feel part of the team and their needs are also considered at every point.

The care staff were friendly and approachable and seemed to genuinely care about my father asking questions about what he liked to eat and his hobbies. Although a new home, it was very clean when we visited and I would be happy for my father to stay there again.

After delaying moving my Grandfather into a home as long as we possibly could, and after a false start on another move. The process has been very smooth and my Grandfather has settled in very well with none of the expected arguments which has relieved a level of stress of the whole family.

I have been greatly impressed by the staff at Pebble Mill care home. Nothing has been too much trouble

My mother, who has gone as a nursing care resident, was taken on the second day of opening. She was the first there and I cannot speak too highly of staff and facilities. She seems settled and happy. I would not hesitate to recommend this home to anybody. It is better than a top hotel.