Mulberry House Residential Home

Brimley Lane, Bovey Tracey, Newton Abbot TQ13 9JS
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9.9 42 Reviews
  • Mulberry House Residential Home, Newton Abbot
Nestled in beautiful countryside surroundings, Mulberry House is a striking and much-loved home, recently renovated and thoughtfully designed throughout. Residential care is provided alongside support for individuals living with mild dementia. Whether the need is for permanent care, a short respite stay, or day care, Mulberry House offers a warm welcome and peace of mind.

There is a choice of rooms to suit different needs and preferences – from spacious suites ideal for couples or close companions, to rooms with countryside views, and cosy hideaways that open onto private terraces or the tranquil garden.

Life at Mulberry House centres around connection, comfort, and community. Residents can relax or socialise in four beautifully designed communal areas:
• The Aviary – a garden-inspired lounge filled with natural light and a lively atmosphere.
• Brimley Vale Tea Room – a cosy spot to enjoy tea and homemade cake with family and friends.
• Dartmoor Library – a quiet, traditional space perfect for reading or reflection.
• The Dining Room – a vibrant area decorated with artwork by local artist Becky Bettesworth, opening onto a sunny courtyard.

The garden is a well-loved feature of the home, with a thriving polytunnel, raised beds, and a kitchen garden where residents help grow fresh produce. Many of the home-cooked meals include ingredients grown on site.

Animal lovers are especially welcome – friendly dogs often visit with members of the team, and arrangements can be discussed for residents wishing to bring a pet.

To arrange a visit or to find out more about life at Mulberry House, please get in touch.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £2000
  • Self-Funded Residential Dementia Care: £1300 – £2000
  • RESPITE Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600

These prices are only a guideline, please contact Mulberry House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Helen Hulme (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (8)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Car park in front of building

Mulberry House Residential Home Reviews (42)

9.9

Mulberry House Residential Home has a Review Score of 9.9 (9.875) out of 10, based on 19 reviews in the last 2 years.
Over all time Mulberry House Residential Home has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mulberry House Residential Home
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Review from Eric B (Son of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lived at Mulberry House for two and a half years until she passed away peacefully. She was always so complimentary about the staff, their professionalism and compassion, their friendliness and caring approach. As her son living in a different country, it gave me great comfort that she so well
looked after by such caring staff.
Reply from Mulberry House, Administrator at Mulberry House Residential Home

Thank you for your kind comments, your mum was a much loved resident of Mulberry House she will be missed. It was a privilege to be able to support her in her later years.

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Review from Joseph D (Resident) assisted by family/friend published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The moment I stepped into Mulberry House, I felt very welcome. Someone showed me to my room, the room was very nice on the second floor. Several staff members helped me to feel at ease. The food was very nice. if I felt hungry, I would ask for a cup of tea and biscuits. Staff were always popping in
to see if I needed anything. Lots of activities to join in if I wished. Had my hair washed and dried each week I was there. Overall, a lovely stay while my daughter was away.
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Review from Clare S (Ex Family Member) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and try to be helpful, cleaners and support team, gardener and chef really high standards. Rooms, cleaned well, but they could do with some updates in some cases. Lounge, library, very nice spaces and good for quiet chats, meetings, tea etc. Food seems good and home-cooked,
lovely gardens. good social and activity options. More evidence of joined-up thinking between medics, the elderly, the Mental Health Team and family would be helpful.
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Review from Theresa W (Daughter-in-law of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, without exception, were always kind, helpful and gave my mother-in-law the best care. She really enjoyed her chats with such friendly staff, and she loved joining in all the activities and entertainment. With the careful management of her medication, she recovered a lot over the first few
months up to a year. Her care was specific to her changing capabilities, which gave her some happy times. The staff made it comfortable for the family to visit, and excellent communication of her needs. She also loved the food.
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Review from A S (Grandson of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Mulberry House have been wonderful at insuring my nan has settled in well since moving there. In December even providing extra care when necessary. Nan has improved dramatically since her move and seems far more happy and content. The staff are always friendly and helpful making visiting
a pleasant experience Thank you all for your hard work! I could not recommend Mulberry House highly enough.
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Review from K C (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Each one of the staff at Mulberry House made my father very welcome. The care was excellent and support was given not just to my father, but the whole family. Thank you very much as these times can be very emotional.
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Review from Sandra G (Sister of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved into Mulberry House last year as she had recently been diagnosed with Dementia. She has been treated with kindness and warmth and is very happy there. The staff and Manager went out of their way to welcome her and encourage any activities she might enjoy. It has made a potentially difficult
and traumatic change, much easier for her to accept.
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Review from R E (Son-in-law of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 95-year-old father-in-law moved into Mulberry house in January of this year. He was in a very frail condition, having found it increasingly hard to look after himself at home. Within weeks, the care and attention that he received has been transformational. He is now enjoying life again, and has regained
that sparkle in his eye. We have not met many of the staff, but have so far been very impressed with two of them, and very much look forward to meeting their colleages.
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Review from K E (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father (95yrs) suffered a fall/infection 2 weeks before becoming a resident at Mulberry House. He was no longer able to live alone safely. A few weeks on and he's clearly feeling content and settled. He says he loves the food and finds all the staff very friendly and helpful. We as a family know
he is safe and being very well cared for which brings everyone huge peace of mind.
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Review from L B (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Mulberry in August 2022 after falls at home and a recent diagnosis of Alzheimer's. I already knew of the home, it had a good reputation although was in CQC special measures when I first visited but I was very happy with the home itself, the staff I met, and how they planned to care for Mum.
They explained why the CQC report wasn't good and that made sense to me.
Mum didn't settle in straight away and wanted to stay in her room but gradually she was persuaded to integrate.
The level of care has been second to none. I've visited twice weekly on average and I have never had any concerns. There is always a member of staff with residents, a constant flow of food and drink, meals and snacks, birthday cakes for residents, loads of activities, sing-a-longs, quiet films, games, chats etc.
The staff are wonderful, they are kind, respectful and friendly, to both mum and me.
Regarding fees divide the monthly cost by 30 days then 24 hrs equals less than £9 per hour for 24 hr care.
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Review from B C (Husband of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a permanent resident at Mulberry House since March 2024 due to an inability to walk at all. The care is first class and I cannot think of anything detrimental which could be said about this business. My age is 94.
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Review from Karen D (Friend of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend has moved into Mulberry House after a hospital stay. All the staff from the administration to the manager are all so kind and caring. The home is always very clean and the room is very nice with a door to her own patio. Thank you for all your kindness.
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Review from J D (Friend of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all so much for looking after my special friend. It is always difficult moving into full-time care but all the staff have made sure that she feels at home. The home is beautiful as are the gardens. Always lots of choices for meals and snacks.
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Review from Jan C (Friend of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I simply cannot speak highly enough of Mulberry House, it is in all respects of exceptional quality, operating to very high standards. The house and grounds are like a good country house hotel, gracious yet homely, with delightful sitting rooms, a library and a dining room. The staff are welcoming,
smiley, friendly, respectful and efficient, happy to assist in any way to ensure the comfort and well-being of the residents. Food is excellent, varied and plentiful.
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Review from N H (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Mulberry House enough. Mum went there 5 months ago and is there now permanently. The care she has received has been amazing. The staff are so caring and well organised. Nothing is too much trouble, Mum is looked after and her dignity is a priority. If Mum is not well, the carers are
on it straightaway with the doctor.
It is a great comfort to me and the family that she is cared for so well and is happy in her new home and takes part in many of the activities offered. It is also located in beautiful surroundings.
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Review from D T (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received excellent care during his time at the Mulberry House. I am very grateful to the staff for their support and compassion.
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Review from L S (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown to my mother during her 2-week convalescence stay was exemplary. Mulberry House was respectful of her wishes throughout and offered her great support. She has visibly gained strength during her time there.
During her stay, her visitors have been impressed by the positive, caring and
welcoming approach of all the team there. Thank you.
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Review from Sarah F (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Just wanted to leave a review for the amazing team at Mulberry. My elderly Dad was admitted in an emergency following a hip dislocation. As Dad has dementia too it was very confusing for him. All the staff were so kind and patient with him. I am not sure they had come across anyone who chewed their
food as many times as dear Dad did including water! Everyone was so respectful to him and our visits were made so much better as we were always greeted by a smiling face. We are now in a position to be able to bring Dad home but would like to say a big thank you to everyone who cared for him.
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Review from R W (Daughter-in-law of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has lived in Mulberry House for over a year now. It was a difficult decision for her to move to a care home but we really should not have worried as she is so wonderfully looked after. The staff are so friendly and attentive. There are so many lovely activities on offer plus they go
the extra mile and do things of interest to individual residents. The premises are beautifully decorated and furnished and always clean. I would not hesitate to recommend Mulberry House.
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Review from D H (Brother of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has a heart. Kindly and warm.
Care is distinctly personal and loving.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Mulberry House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Mulberry House Residential Home is calculated as follows: ( (199 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 224 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mulberry House Residential Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Helen

Helen Hulme

Job Title: Registered Manager Joined: 2022

Helen has worked in the Care sector for 30 years. Starting from Care Assistant and moving all the way to Manager. She qualified as a Registered Manager 22 years ago, which was always her chosen dream. Throughout these years, Helen gained experience in various settings. To name a few, she had roles such as a Commissioning Manager, Intermediate and Reablement Manager and always took pride in supporting local authority and the private sector. She has managed several homes, including Nursing, Mental Health, Palliative Care, Dementia and Residential.


After several years of hard work in London, Helen decided to move to Devon. She enjoys spending her time with her big family. Helen has three sons, four beautiful grandchildren and rescue dog Archie who has been welcomed at Mulberry House by residents and staff.

Frequently Asked Questions about Mulberry House Residential Home

What types of Care is Mulberry House Residential Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mulberry House Residential Home have?

There are 36 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Mulberry House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mulberry House Residential Home to the centre of Newton Abbot?

5.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mulberry House Residential Home to verify any information. View our terms and conditions. Mulberry House Residential Home has an Enhanced Service - more info.