Mulberry House Residential Home

Brimley Lane, Bovey Tracey, Newton Abbot TQ13 9JS
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9.9 50 Reviews
  • Mulberry House Residential Home, Newton Abbot
Nestled in beautiful countryside surroundings, Mulberry House is a striking and much-loved home, recently renovated and thoughtfully designed throughout. Residential care is provided alongside support for individuals living with mild dementia. Whether the need is for permanent care, a short respite stay, or day care, Mulberry House offers a warm welcome and peace of mind.

There is a choice of rooms to suit different needs and preferences – from spacious suites ideal for couples or close companions, to rooms with countryside views, and cosy hideaways that open onto private terraces or the tranquil garden.

Life at Mulberry House centres around connection, comfort, and community. Residents can relax or socialise in four beautifully designed communal areas:
• The Aviary – a garden-inspired lounge filled with natural light and a lively atmosphere.
• Brimley Vale Tea Room – a cosy spot to enjoy tea and homemade cake with family and friends.
• Dartmoor Library – a quiet, traditional space perfect for reading or reflection.
• The Dining Room – a vibrant area decorated with artwork by local artist Becky Bettesworth, opening onto a sunny courtyard.

The garden is a well-loved feature of the home, with a thriving polytunnel, raised beds, and a kitchen garden where residents help grow fresh produce. Many of the home-cooked meals include ingredients grown on site.

Animal lovers are especially welcome – friendly dogs often visit with members of the team, and arrangements can be discussed for residents wishing to bring a pet.

To arrange a visit or to find out more about life at Mulberry House, please get in touch.
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Care Provided by Mulberry House Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £2000
  • Self-Funded Residential Dementia Care: £1400 – £2000
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600

These prices are only a guideline, please contact Mulberry House Residential Home to find out the exact price for your requirements.

Contact Mulberry House Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mulberry House Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Hulme (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (8)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Car park in front of building

Mulberry House Residential Home Reviews (50)

9.9

Mulberry House Residential Home has a Review Score of 9.9 (9.877) out of 10, based on 27 reviews in the last 2 years.
Over all time Mulberry House Residential Home has 50 reviews.

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Review from Karen D (Friend of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend has moved into Mulberry House after a hospital stay. All the staff from the administration to the manager are all so kind and caring. The home is always very clean and the room is very nice with a door to her own patio. Thank you for all your kindness.
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Review from J D (Friend of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all so much for looking after my special friend. It is always difficult moving into full-time care but all the staff have made sure that she feels at home. The home is beautiful as are the gardens. Always lots of choices for meals and snacks.
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Review from Jan C (Friend of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I simply cannot speak highly enough of Mulberry House, it is in all respects of exceptional quality, operating to very high standards. The house and grounds are like a good country house hotel, gracious yet homely, with delightful sitting rooms, a library and a dining room. The staff are welcoming,
smiley, friendly, respectful and efficient, happy to assist in any way to ensure the comfort and well-being of the residents. Food is excellent, varied and plentiful.
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Review from N H (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Mulberry House enough. Mum went there 5 months ago and is there now permanently. The care she has received has been amazing. The staff are so caring and well organised. Nothing is too much trouble, Mum is looked after and her dignity is a priority. If Mum is not well, the carers are
on it straightaway with the doctor.
It is a great comfort to me and the family that she is cared for so well and is happy in her new home and takes part in many of the activities offered. It is also located in beautiful surroundings.
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Review from D T (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received excellent care during his time at the Mulberry House. I am very grateful to the staff for their support and compassion.
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Review from L S (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown to my mother during her 2-week convalescence stay was exemplary. Mulberry House was respectful of her wishes throughout and offered her great support. She has visibly gained strength during her time there.
During her stay, her visitors have been impressed by the positive, caring and
welcoming approach of all the team there. Thank you.
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Review from Sarah F (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Just wanted to leave a review for the amazing team at Mulberry. My elderly Dad was admitted in an emergency following a hip dislocation. As Dad has dementia too it was very confusing for him. All the staff were so kind and patient with him. I am not sure they had come across anyone who chewed their
food as many times as dear Dad did including water! Everyone was so respectful to him and our visits were made so much better as we were always greeted by a smiling face. We are now in a position to be able to bring Dad home but would like to say a big thank you to everyone who cared for him.
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Review from R W (Daughter-in-law of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has lived in Mulberry House for over a year now. It was a difficult decision for her to move to a care home but we really should not have worried as she is so wonderfully looked after. The staff are so friendly and attentive. There are so many lovely activities on offer plus they go
the extra mile and do things of interest to individual residents. The premises are beautifully decorated and furnished and always clean. I would not hesitate to recommend Mulberry House.
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Review from D H (Brother of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has a heart. Kindly and warm.
Care is distinctly personal and loving.
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Review from S B (Daughter of Resident) published on 21 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother is receiving is wonderful. The staff are all very caring, they know all the residents by name, what they like and do not like. There are things they know about my mother that I had no idea about, her likes and dislikes. When Mum is feeling low in spirit, there is always someone popping
in with a cheery smile and encouragement. We would like to thank the staff very much.
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Review from P C (Niece of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, caring and friendly staff. My auntie has been happy here.
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Review from Jonathan C (Son of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used this care home for my mother who suffered from dementia which became increasingly bad over a period of some 15 months or so.
The home is in excellent decorative order bright and airy in the public rooms with a pleasant dining room and activity room/tv area
The food is excellent, I must
say helping feed mum, she was eating better than me!
The staff I have met are all very professional and the communication has been good but at the same time, the atmosphere was engaging and in no way sombre.
During my mother's stay, the home had a poor inspection, at the time I felt this was a bit unfair, this was in the thick of the post-Covid staff shortages with too many agency staff. The following inspection was good. I would be very happy to recommend this facility as excellent.
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Review from M F (Daughter of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent two years living at Mulberry House. In the last couple of months of her life there, when I was with her frequently, I found the staff to be both caring and professional. They treated my mother with respect and kindness. The standards of cleanliness and food was excellent. Her room pleased
her with splendid views. She was safe, secure and well looked after by the wonderful staff. Excellent.
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Review from N C (Respite Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most residents found lunch helpings too big. Highly recommend all are offered small or full-size helpings - we all hate wasting food. Staff were professional but was all had enormous fun, lots of laughter and some very good games I shall miss everyone enormously.
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Review from M C (Resident) assisted by family/friend published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find everything about this home exemplary in all aspects from the level of care provided to the amenities on site.
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Review from K S (Niece of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great experience for my uncle. Friendly staff, great food and good facilities.
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Review from A M (Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A high standard of care and management is constantly maintained in a very pleasant environment.
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Review from Louise T (Daughter of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Mulberry house for the last 3 weeks and has received excellent care. All the staff are lovely and always have time to answer my questions with a smile even though they are extremely busy. The property is beautiful and well looked after, I am reliably informed by Mum the food is delicious!
Compliments to the Chef. Thank you Mulberry House for all your care.
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Review from P T (Son of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Mulberry for a week. Still early days, but the staff are outstanding. Nothing is too much trouble or fuss and I am very confident that she is very well cared for.


The house is spotless, light and airy and well maintained. There is a range of activities and the extensive menu choices

cater for any tastes!


Well done to the team at Mulberry House, and thank you all.

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Review from S A (Daughter of Resident) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been at Mulberry House for over two years. It is in a quiet setting with a lovely patio and garden to enjoy in fine weather. The home has always been clean and tidy. All the staff is friendly, helpful, and supportive, with great patience for Mum, me, and Mum's family and friends. I would
not hesitate to recommend Mulberry House.
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Mulberry House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Mulberry House Residential Home is calculated as follows: ( (281 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 317 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mulberry House Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Helen

Helen Hulme

Job Title: Registered Manager Joined: 2022

Helen has worked in the Care sector for 30 years. Starting from Care Assistant and moving all the way to Manager. She qualified as a Registered Manager 22 years ago, which was always her chosen dream. Throughout these years, Helen gained experience in various settings. To name a few, she had roles such as a Commissioning Manager, Intermediate and Reablement Manager and always took pride in supporting local authority and the private sector. She has managed several homes, including Nursing, Mental Health, Palliative Care, Dementia and Residential.


After several years of hard work in London, Helen decided to move to Devon. She enjoys spending her time with her big family. Helen has three sons, four beautiful grandchildren and rescue dog Archie who has been welcomed at Mulberry House by residents and staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mulberry House Residential Home to verify any information. View our terms and conditions. Mulberry House Residential Home has an Enhanced Service - more info.