Mulberry House Residential Home

Brimley Lane, Bovey Tracey, Newton Abbot TQ13 9JS
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9.9 42 Reviews
  • Mulberry House Residential Home, Newton Abbot
Nestled in beautiful countryside surroundings, Mulberry House is a striking and much-loved home, recently renovated and thoughtfully designed throughout. Residential care is provided alongside support for individuals living with mild dementia. Whether the need is for permanent care, a short respite stay, or day care, Mulberry House offers a warm welcome and peace of mind.

There is a choice of rooms to suit different needs and preferences – from spacious suites ideal for couples or close companions, to rooms with countryside views, and cosy hideaways that open onto private terraces or the tranquil garden.

Life at Mulberry House centres around connection, comfort, and community. Residents can relax or socialise in four beautifully designed communal areas:
• The Aviary – a garden-inspired lounge filled with natural light and a lively atmosphere.
• Brimley Vale Tea Room – a cosy spot to enjoy tea and homemade cake with family and friends.
• Dartmoor Library – a quiet, traditional space perfect for reading or reflection.
• The Dining Room – a vibrant area decorated with artwork by local artist Becky Bettesworth, opening onto a sunny courtyard.

The garden is a well-loved feature of the home, with a thriving polytunnel, raised beds, and a kitchen garden where residents help grow fresh produce. Many of the home-cooked meals include ingredients grown on site.

Animal lovers are especially welcome – friendly dogs often visit with members of the team, and arrangements can be discussed for residents wishing to bring a pet.

To arrange a visit or to find out more about life at Mulberry House, please get in touch.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £2000
  • Self-Funded Residential Dementia Care: £1300 – £2000
  • RESPITE Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600

These prices are only a guideline, please contact Mulberry House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Helen Hulme (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (8)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Car park in front of building

Mulberry House Residential Home Reviews (42)

9.9

Mulberry House Residential Home has a Review Score of 9.9 (9.875) out of 10, based on 19 reviews in the last 2 years.
Over all time Mulberry House Residential Home has 42 reviews.

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Date Published
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Reviewer Connection to Mulberry House Residential Home
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Review from S B (Daughter of Resident) published on 21 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother is receiving is wonderful. The staff are all very caring, they know all the residents by name, what they like and do not like. There are things they know about my mother that I had no idea about, her likes and dislikes. When Mum is feeling low in spirit, there is always someone popping
in with a cheery smile and encouragement. We would like to thank the staff very much.
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Review from P C (Niece of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, caring and friendly staff. My auntie has been happy here.
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Review from Jonathan C (Son of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used this care home for my mother who suffered from dementia which became increasingly bad over a period of some 15 months or so.
The home is in excellent decorative order bright and airy in the public rooms with a pleasant dining room and activity room/tv area
The food is excellent, I must
say helping feed mum, she was eating better than me!
The staff I have met are all very professional and the communication has been good but at the same time, the atmosphere was engaging and in no way sombre.
During my mother's stay, the home had a poor inspection, at the time I felt this was a bit unfair, this was in the thick of the post-Covid staff shortages with too many agency staff. The following inspection was good. I would be very happy to recommend this facility as excellent.
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Review from M F (Daughter of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent two years living at Mulberry House. In the last couple of months of her life there, when I was with her frequently, I found the staff to be both caring and professional. They treated my mother with respect and kindness. The standards of cleanliness and food was excellent. Her room pleased
her with splendid views. She was safe, secure and well looked after by the wonderful staff. Excellent.
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Review from N C (Respite Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most residents found lunch helpings too big. Highly recommend all are offered small or full-size helpings - we all hate wasting food. Staff were professional but was all had enormous fun, lots of laughter and some very good games I shall miss everyone enormously.
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Review from M C (Resident) assisted by family/friend published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find everything about this home exemplary in all aspects from the level of care provided to the amenities on site.
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Review from K S (Niece of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great experience for my uncle. Friendly staff, great food and good facilities.
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Review from A M (Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A high standard of care and management is constantly maintained in a very pleasant environment.
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Review from Louise T (Daughter of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Mulberry house for the last 3 weeks and has received excellent care. All the staff are lovely and always have time to answer my questions with a smile even though they are extremely busy. The property is beautiful and well looked after, I am reliably informed by Mum the food is delicious!
Compliments to the Chef. Thank you Mulberry House for all your care.
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Review from P T (Son of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Mulberry for a week. Still early days, but the staff are outstanding. Nothing is too much trouble or fuss and I am very confident that she is very well cared for.


The house is spotless, light and airy and well maintained. There is a range of activities and the extensive menu choices

cater for any tastes!


Well done to the team at Mulberry House, and thank you all.

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Review from Elizabeth S (Daughter of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad had a short stay in Mulberry House following discharge from hospital before being moved to another home for Nursing Care. During his time at Mulberry House we were very happy with the care he received from the staff, we were kept well informed by the manager and she made extra efforts to accommodate
his needs.
Visits following Covid-19 guidelines were made easy for my mum and myself and we felt they were keeping all the residents very safe.
The home is beautiful, exceptionally clean and well maintained and in peaceful surroundings.
I would recommend Mulberry House to anyone requiring residential care.
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Review from S A (Daughter of Resident) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been at Mulberry House for over two years. It is in a quiet setting with a lovely patio and garden to enjoy in fine weather. The home has always been clean and tidy. All the staff is friendly, helpful, and supportive, with great patience for Mum, me, and Mum's family and friends. I would
not hesitate to recommend Mulberry House.
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Review from Thomas B (Grandson of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team couldn't have looked after my Grandmother any better. Our family couldn't have found a better place for her to live out her last couple of years. There is genuine care from the staff to residents.
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Review from Nicola T (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been at Mulberry since august 2018. My mother died there and was looked after with great sensitivity during her last few weeks. After my mother's death, my father, aged 91, continued to live at Mulberry, where staff have consistently been cheerful and supportive. My father returned from hospital
to Mulberry in March, the week lockdown began. He requires palliative, end of life care. Mulberry House staff have, throughout these difficult past few weeks, been attentive, kind, responsive to our family needs at this extraordinary time, helpful with information/discussions about medical support and options given to Dad. The genuine affection in which they hold my father is palpable and a great comfort at this time when we cannot travel to see him.
Reply from Mulberry House, Manager at Mulberry House Residential Home

Thank you Nicola for your kind and thoughtful words. It has been a wonderful joy for all of us to have had Mum and Dad here in our Mulberry family. Kindest wishes, Jane and the Team.

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Review from Vivienne L (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When the family discovered Mulberry House we had no idea what we had stumbled onto. It turned out to be somewhere that Mum could call home and where I know first hand that all residents are treated with loving care and respect for their needs as individuals no matter what their frailties might be -
physical or mental. I cannot praise highly enough each and every one of the lovely band of carers and other staff for the loving care given to my mother. She was very happy and confident in that care which helped greatly in giving her a wonderful final year. It is not possible to single any section out. From management, carers at all levels, activities, kitchen and housekeeping Mum made no distinction - she was just aware that everyone cared and she was safe, comfortable and content. Sadly our 105 year old Mum died in November. The love and care given to her and to all our family during this time was exceptional. We can only give our very grateful thanks for all the Mulberry House did for our mother while she lived there and during her passing.
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Review from Carolyn S (Daughter of Resident) published on 18 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who is in his eighties, moved into Mulberry House, Bovey Tracey, to help care for his partner of 30 years who was unable to look after herself any longer. The care they both received has been exceptional. The kindness and understanding for them both was excellent considering their different
needs. My father lived there for just over 12 months and was always cared for and loved by all the staff. He really felt as though he was part of a family. It's not like an old peoples' home - it's more like a high-class hotel! The furnishings are lovely and always clean and there are activities throughout the day for the residents. Beautiful views too. Dad said the food was delicious and there was plenty of it. We, as a family, were always welcomed and able to pop in at any time. We did a lot of research and visits to various homes before finding Mulberry and on a scale of 1 - 10, the other places were 1 and Mulberry 10. Dad always had someone to talk to. Nowhere better than Mulberry House.
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Review from Caroline S (Daughter of Resident) published on 10 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old fiercely independent mother moved into Mulberry House at the end of July. My sister and I went with her on her initial visit. We were blown away. The house was incredible. Light, bright, spotlessly clean and full of happy residents all busy doing various activities in lots of beautifully
decorated communal rooms. (The bedrooms would put a country house hotel to shame.) It was a joyous place to be. My mother has settled in well thanks to the kind, thoughtful, helpful amazing staff - I cannot speak too highly of each and every person who cares for and looks after her every need. They are all hero’s and deserve every fabulous thing that is said about them. My mother loves everything about it and I would urge everyone looking for somewhere to either live themselves or for one of their relatives to have a look around. You certainly won’t be disappointed.
Reply from Liana Birkett, Director at Mulberry House Residential Home

Thank you so much for your kind words and for taking the time to review the service! We spent a lot of time on the design of the home, so it is great to hear this. It is equally lovely to read your wonderful compliments about the staff - we have an excellent team there! Thanks again.

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Review from Malcolm D (Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot extol the virtues of Mulberry House enough. All members of the staff showed kindness, care and attention. All facets of this residential home were superb. If all retirement homes nationwide were as good as this, our aged would be treated with the respect and dignity they deserved.
Reply from Sandra L Wright, Registered Manager at Mulberry House Residential Home

Hello Malcolm, thank you so much for your wonderful review. Buckland Care and the team at Mulberry House are very focused on providing care that counts and trying to make the transition into a Residential Home a great experience. I will share your words with the team.


Kind regards

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Review from Virginia A (Daughter of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting several care homes where dementia is specifically catered for. I opted for Mulberry house. As a registered nurse I have been impressed with the level of professionalism and obvious care evident in my mother's new home. Whilst providing a warm and inviting 'home', Mulberry House has proper
assessment and safety arrangements in place. I particularly liked the "getting to know you" booklet I completed for Mum as her dementia prevents her from renting her own story herself.
Reply from Sandra L Wright, Manager at Mulberry House Residential Home

Thank you for taking the time to review Mulberry House. It is so important that we are able to measure ourselves and the service we provide. We are so proud to work here and work hard to make it feel like home.

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Review from Richard P (Son of Resident) published on 7 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Mulberry House back in August and we have been very pleased with the care she has received. As a previously independent person there were naturally some adjustments she had to make but all the staff understood this and have made the transition much easier. We have found the home to be
flexible, they listen to residents and relatives and they respond to needs swiftly. Mum likes the food and the range of activities on offer.
Reply from Liana Birkett, Director at Mulberry House Residential Home

Thank you for taking the time to leave us a review. We are so glad your mother has settled in well and is enjoying living at Mulberry. Many thanks.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Mulberry House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Mulberry House Residential Home is calculated as follows: ( (199 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 224 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mulberry House Residential Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Helen

Helen Hulme

Job Title: Registered Manager Joined: 2022

Helen has worked in the Care sector for 30 years. Starting from Care Assistant and moving all the way to Manager. She qualified as a Registered Manager 22 years ago, which was always her chosen dream. Throughout these years, Helen gained experience in various settings. To name a few, she had roles such as a Commissioning Manager, Intermediate and Reablement Manager and always took pride in supporting local authority and the private sector. She has managed several homes, including Nursing, Mental Health, Palliative Care, Dementia and Residential.


After several years of hard work in London, Helen decided to move to Devon. She enjoys spending her time with her big family. Helen has three sons, four beautiful grandchildren and rescue dog Archie who has been welcomed at Mulberry House by residents and staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mulberry House Residential Home to verify any information. View our terms and conditions. Mulberry House Residential Home has an Enhanced Service - more info.