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Dell House

5 Nelson Way, Beccles, Suffolk NR34 9PH
Swan & Cygnet Care Ltd Logo
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Fabulous place. Staff go out of their way to accommodate, listen wellJ C(Daughter-in-law of Resident/Service User)
Dell House, Beccles
Have nothing negative to say. Manager very professional and understanding. Will be returning.J C(Daughter-in-law of Resident/Service User)
Dell House, Beccles
my husband was being well cared for, clean and happy. My sincere thanks.Rosemary D(Wife of Resident/Service User)
Dell House, Beccles

Dell House cares for up to 60 elderly residents in modern but homely surroundings, with facilities such as café, shop, cinema, family room and bedrooms with direct access to gardens and first-floor garden terraces.

This is a big step for what is a little company, but, as a team, this service competes with the larger corporate care providers.

A wonderful interior designer has been commissioned who has a real understanding of...  

Care Provided by Dell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300

These fees exclude hairdressing, foot health practitioner, newspapers and external appointments.

Contact Dell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cristina Dragusin(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (64)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Visiting

  • Please telephone to arrange a visit

Parking

  • Free parking on site

Dell House Reviews (51)

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9.1

Dell House has a Review Score of 9.1 (9.093) out of 10, based on 9 reviews in the last 2 years. Over all time Dell House has 51 reviews.

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Review from C S (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience

The environment at Dell House is calm and it's easy to find a quiet corner to chat to relatives if you wish. There are always activities every day and the staff are caring and patient. It is spotlessly clean and well-maintained. We enjoyed visiting my mum there. My only slight negative is the food isn't always the top quality - cheap juice and biscuits for example.

Reply from Frances Friday, Operations Manager at Dell House

Thank you for your lovely review and for taking the time to share your experience at Dell House. Were so pleased to hear that you found the home calm, clean and welcoming, and that our team helped make visits with your mum enjoyable. Your kind comments about the staff and activities mean a great...  

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Review from Lauriel M (Resident / Service User) published on 6 May 2026 Submitted via Postal Card
Overall Experience

I think this home is very good. The food is good and I would recommend it to anyone.

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Review from Sylvia K (Resident / Service User) published on 30 April 2026 Submitted via Postal Card
Overall Experience
This is an excellent to be.

I am so happy and content.

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Review from Andrew M (Son of Resident) published on 26 March 2026 Submitted via Postal Card
Overall Experience

First the important things: The care is first class. The speed with which doctors are called in when residents require medical attention is excellent. The communication from the management team is faultless. All the staff without exception are excellent, no more to add. The food is hospitality industry standard. The facilities with coffee bar, TV rooms, pantry, dining rooms, lounge, outside patio and cinema can't be faulted. The activities deserve a special mention with dedicated staff, mental stimulation, physical exercise and a weekly timetable are above and beyond other homes. We looked at all the other homes in the area and this was the clear winner. Now with 6 months residency for my 98-year-old mother under our belt it's exceeded our expectations. Keep up the excellent work.

Reply from Frances Friday, Operations Manager at Dell House

Thank you so much for your kind and thoughtful review. Were delighted to hear that your mothers experience over the past six months has exceeded your expectations. Your feedback means a great deal to our entire team, and well be sure to share your lovely comments with them. Were committed to continuing the high standards youve highlightedthank you again for your support.

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Review from J W (Wife of Resident) published on 18 February 2026 Submitted via Postal Card
Overall Experience

Dell House is an excellent care home. The facilities are clean and highly maintained. Rooms are cleaned regularly, twice a day when needed. Laundry is promptly done, not lost and put away diligently. The care offered is considerate and responsive to each resident's needs. Carers are respectful, kind and understanding. Management respond promptly and informatively to queries, requests, etc. They are high profile and regularly seen talking to residents and their families, they join in the well-planned, fun, wide range of activities. Activities staff are inventive and interactive. The food is excellent and plentiful.

Reply from Frances Friday, Operations Manager at Dell House

Thank you so much for your lovely review of Dell House.

Were delighted to hear that youre happy with our cleanliness, care, activities, and food. Our team works hard to provide a warm, respectful, and responsive environment for both residents and their families, so your kind words truly mean a lot.

Thank you again for your support we really appreciate it.

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Review from M C (Stepdaughter of Resident) published on 9 February 2026 Submitted via Postal Card
Overall Experience

My step mum came to Dell House for a respite stay when her daily carers were away on holiday in September 2024. She had a warm welcome and settled easily. When her respite stay was completed she decided to become a permanent resident. All worked seamlessly. All the staff are helpful and nothing seems to be too much bother. Visitors are welcomed and communications are good.

Reply from Frances Friday, Operations Manager at Dell House

Thank you for your feedback. We are delighted your stepmum settled well and that her transition to permanent residency was seamless. We appreciate your kind words about our care, communication, and welcoming environment, and will be sure to share them with our team.

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Review from Gordon T (Husband of Resident) published on 5 December 2025 Submitted via Website
Overall Experience
My Wife has been in Dell House for 18 months and I couldn't wish for a better place for Her to be, The Management and Staff are brilliant, patient and caring, always on hand when needed.
The Home is always clean and tidy and well maintained, My Wife's room is always clean, bed always made with clean linen, laundry done on a regular basis, I can't find one fault with the Home.
My whole Family has the same opinion as Me.

Thank you so much for the care and love you give to My Wife, by the way the food is delicious.

Reply from Frances Friday, Operations Manager at Dell House

Thank you so much for your kind words. Were grateful for the opportunity to care for your wife, and it means a great deal to our whole team to know that you and your family feel supported. Were delighted that youre happy with the home, the staff, and the care we provide. Your appreciation really encourages usthank you.

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Review from Brenda L (Resident / Service User) published on 17 November 2025 Submitted via Website
Overall Experience

I am trying to my impressions of Dell House over the last yeah. Hi came here when I became unable to live independently after a spell in hospital. Two friends visited several care homes fool me and decided that Dell what is the best and I have no reason to disagree with it I was settled in very quickly My room suited ideally and the staff made me welcome and cop sympathetically since then I have been comfortably cared for I enjoy the meals and the way my room is kept I have congenial company at meal times And appreciate the efforts that are to keep us entertained

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Review from Ann H (Respite Resident) published on 24 January 2025 Submitted via Postal Card
Overall Experience

I had a bad fall and was admitted to the A & E at the hospital and remained there until I was well enough to be discharged to a care home for Respite Care. I was very lucky to go to Dell House where they had a room available. The home is very nicely furnished and the staff are exceptionally friendly, and I have nothing but praise for the dedicated and caring treatment that I received.

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Review from Michael C (Respite Resident) published on 8 April 2024 Submitted via Postal Card
Overall Experience

First-class.

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Review from S W (Daughter of Resident) published on 20 March 2024 Submitted via Website
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My father was a resident in Dell House for over two years until he died recently. He was very content there and always said the carers were so kind. During his last few weeks the carers were outstandingly compassionate, helpful and supportive to my father and me. I cannot praise them enough and am so grateful that we found Dell House where he could spend the last two years of his life in such a happy place where he was surrounded by love and friendship. Thank you.

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Review from P P (Resident / Service User) published on 8 March 2024 Submitted via Postal Card
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I have been very happy here since my wife passed away a few years ago (I expected to have a nervous breakdown! But thank God that I did not.). Everyone here has been so kind and helpful. If I had not come here I think I would have had a nervous breakdown!

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Review from Sally G (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card
Overall Experience

My mother has now been a resident at Dell House for almost 17 months, and I am entirely happy with the care that she receives. Sadly, my mother suffers from advanced dementia and is unable to express her views properly, but it is clear from her reactions to the staff that she is fond of them and feels safe and comfortable with them.

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Review from S G (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience
Thank you all staff at Dell House. You have treated Dad so well and looked after him amazingly these last few weeks after his discharge from hospital.

Outstanding care from all staff, kind, hardworking, very patient. This was a huge comfort to me and the rest of the family. Thank you.

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Review from H R (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience

Everyone at Dell House is extremely caring and friendly. The organisation of medical needs is very efficient with a dedicated doctor visiting once a week. Management tries very hard to solve any problems and are very efficient and friendly. The food is very good and there is a wide selection for every need. Care is on call 24 hours a day and a lot of attention is put in place to care for all the residents. The facilities are brilliant too.

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Review from Michael F (Resident / Service User) published on 3 October 2023 Submitted via Postal Card
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Welcomed. Nothing too much trouble.

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Review from Marion F (Resident / Service User) published on 6 October 2022 Submitted via Postal Card
Overall Experience

Find them caring, friendly and helpful. Had a problem but was thankful it was soon sorted. They also soon got on with my illness when I had a high temperature and another problem. They had a doctor here the next day on both occasions. I can only praise them and thank them for everything. The meals were great. If you fancied something else they would do it. Once again, thank you

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Review from Anne H (Respite Resident) published on 29 August 2022 Submitted via Postal Card
Overall Experience

Dell House is very clean and has no bad smells. The staff are very friendly and kind. I am very fond of Dell House and would always return if needed.

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Review from Helen S (Respite Resident) published on 29 August 2022 Submitted via Postal Card
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Found the staff very friendly. Nothing was too much trouble.

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Review from Jessie S (Respite Resident) published on 1 August 2022 Submitted via Postal Card
Overall Experience

I was treated well and was soon well enough to go home. I never had a day where I felt unhappy, the staff were so jolly.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 23 Dec 2024

    We have had a busy festive few days this week at Dell House. We had a wonderful Christmas church service where we sang ???? Christmas carols and rejoiced in Jesus's...

Upcoming Events

There are no upcoming events for Dell House.

Awards / Recognitions (1)

  • 15 Oct 2025Recipient: Swan & Cygnet Care Ltd

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Dell House

What types of Care is Dell House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dell House have?

There are 64 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Dell House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Dell House to the centre of Beccles?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dell House to verify any information. View our terms and conditions. Dell House has an Enhanced Service -more info.