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Dell House

5 Nelson Way, Beccles, Suffolk NR34 9PH
Swan & Cygnet Care Ltd Logo
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Fabulous place. Staff go out of their way to accommodate, listen wellJ C(Daughter-in-law of Resident/Service User)
Dell House, Beccles
Have nothing negative to say. Manager very professional and understanding. Will be returning.J C(Daughter-in-law of Resident/Service User)
Dell House, Beccles
my husband was being well cared for, clean and happy. My sincere thanks.Rosemary D(Wife of Resident/Service User)
Dell House, Beccles

Dell House cares for up to 60 elderly residents in modern but homely surroundings, with facilities such as café, shop, cinema, family room and bedrooms with direct access to gardens and first-floor garden terraces.

This is a big step for what is a little company, but, as a team, this service competes with the larger corporate care providers.

A wonderful interior designer has been commissioned who has a real understanding of...  

Care Provided by Dell House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300

These fees exclude hairdressing, foot health practitioner, newspapers and external appointments.

Contact Dell House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cristina Dragusin(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (64)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Visiting

  • Please telephone to arrange a visit

Parking

  • Free parking on site

Dell House Reviews (51)

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9.1

Dell House has a Review Score of 9.1 (9.093) out of 10, based on 9 reviews in the last 2 years. Over all time Dell House has 51 reviews.

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Showing 51 reviews matching selected criteria
Review from Brenda B (Resident / Service User) published on 1 August 2022 Submitted via Postal Card
Overall Experience

Most enjoyable stay. Looked after well. Recommend.

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Review from Roger B (Son of Resident) published on 16 June 2022 Submitted via Postal Card
Overall Experience

Dell House did a great job caring for my father in the final few months of his life. I regret he did not agree to join the community a few years earlier.

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Review from Ann R (Resident / Service User) published on 21 September 2021 Submitted via Postal Card
Overall Experience
I found most of the staff brilliant, more than happy to help and most professional in the tasks they take on.
The food was excellent if a bit scarce and each breakfast is individually cooked to order! Beds are changed daily and there is always plenty of towels and hot water.

Many thanks for the care of me!

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Review from Bryan G (Respite Resident) published on 19 July 2021 Submitted via Postal Card
Overall Experience
The Dell House was an excellent care home.
Staff were very good and pleasant.
Food and facilities were very good.

The Dell House was very nice and pleasant.

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Review from B B (Resident / Service User) published on 14 April 2021 Submitted via Postal Card
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Home very friendly and caring staff.

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Review from B W (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card
Overall Experience

Mum was welcomed and settled in so well. I believe the catering and care is very good as mum always looks clean and well-nourished. The staff are coping marvellously in the current difficult times considering the restrictions of the virus pandemic.

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Review from N M (Son of Resident) published on 13 January 2021 Submitted via Postal Card
Overall Experience

I visit my mother once a week and always receive a warm and friendly welcome from the staff. They show great care for my mother and make her feel very much at home. I'm very pleased with every aspect of her care. Well done to the whole team at Dell House.

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Review from J S (Respite Resident) published on 2 October 2020 Submitted via Postal Card
Overall Experience

I enjoyed my stay here carers all very nice lovely place. Been around the gardens lovely view. Made friends I shall miss you all, but nice to get home.

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Review from C B (Daughter of Resident) published on 28 August 2020 Submitted via Postal Card
Overall Experience

Following a distressing time prior to my mother's admittance into Dell House with a diagnosis of dementia, we were made to feel very welcome and at home. Very quickly my mother's physical health improved and she began to thrive. Since being here she has become, happier, more relaxed and confident, her physical health has improved. What more could we ask? Wonderful caring staff, beautiful environment and professional service.

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Review from J B (Wife of Resident) published on 20 August 2020 Submitted via Postal Card
Overall Experience
When we left my husband at our chosen care home for the first time on Feb 15th 202 little did we realise that after a few visits to see him we would all be in lockdown for many weeks?

When at last we could visit, there were fleeting moments when he remembered who his visitors were (his wife and eldest son), but very soon he said he wanted to go back inside. Sad that he had forgotten us so quickly, but very happy he has settled so well. Thank you.

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Review from I D (Son of Resident) published on 20 August 2020 Submitted via Postal Card
Overall Experience

Staff seem friendly and trained to do their jobs. They were occasionally short-staffed if one or two residents were being aggressive and needed one to one supervision. Usually, such residents had an assessor brought in to see if they needed sectioning, especially as a couple became a risk to other residents. Overall this was handled well by staff, in what seemed a difficult situation (note, I have not been allowed in since March due to Covid-19).

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Review from R M (Son of Resident) published on 6 August 2020 Submitted via Postal Card
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Today is my first visit to see my mother after several months of Covid-19 self-isolation so the comments are based on first impressions and my mother'ss praise for the standard of care and facilities. She also says all the staff are wonderful.

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Review from B E (Resident / Service User) published on 6 August 2020 Submitted via Postal Card
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I find this a very pleasing and comfortable establishment. All staff are very kind and caring; nothing is too much trouble for them.

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Review from M G (Regular Volunteer) published on 6 August 2020 Submitted via Postal Card
Overall Experience
The home is beautifully spacious and clean and those who work here are the most attentive to residents and visitors. The person I visited was unfortunately slightly depressed and the carers were helping him to look on the brighter side of things.

As I am not a relative and only visit quite rarely (at the request of the family of one of the residents) I don't feel able to respond to the detailed 'options'.

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Review from M W (Resident / Service User) published on 6 August 2020 Submitted via Postal Card
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So far I am very happy with the attention I have received.

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Review from Valerie G (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card
Overall Experience
Mum came to Dell House after a 3 week stay in hospital. The managers and staff are wonderful. Mum has not moved in almost a month but the staff have already got her out of bed every day, sitting up.

It is a beautiful home and I am so pleased that she is here.

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Review from D B (Grandson of Resident) published on 6 August 2020 Submitted via Postal Card
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Come to see my nan today, and given the covid situation, Dell House has done everything they can to keep staff, relatives and visitors safe. Everyone was happy, friendly and spirits were high.

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Review from J R (Friend of Resident) published on 6 August 2020 Submitted via Postal Card
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Just a perfect place with loving care to go into your twilight years.

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Review from T C (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card
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All seems good, although due to covid19, we can't visit inside Dell House. Mum appears to be well cared for and reasonably happy.

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Review from M R (Partner of Resident) published on 6 August 2020 Submitted via Postal Card
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He is been here at Dell House for several weeks (about 14). He is looked after very well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 23 Dec 2024

    We have had a busy festive few days this week at Dell House. We had a wonderful Christmas church service where we sang ???? Christmas carols and rejoiced in Jesus's...

Upcoming Events

There are no upcoming events for Dell House.

Awards / Recognitions (1)

  • 15 Oct 2025Recipient: Swan & Cygnet Care Ltd

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