
Fabulous place. Staff go out of their way to accommodate, listen wellJ C(Daughter-in-law of Resident/Service User)

Have nothing negative to say. Manager very professional and understanding. Will be returning.J C(Daughter-in-law of Resident/Service User)

my husband was being well cared for, clean and happy. My sincere thanks.Rosemary D(Wife of Resident/Service User)

Fabulous place. Staff go out of their way to accommodate, listen wellJ C(Daughter-in-law of Resident/Service User)

Have nothing negative to say. Manager very professional and understanding. Will be returning.J C(Daughter-in-law of Resident/Service User)

my husband was being well cared for, clean and happy. My sincere thanks.Rosemary D(Wife of Resident/Service User)

Dell House cares for up to 60 elderly residents in modern but homely surroundings, with facilities such as café, shop, cinema, family room and bedrooms with direct access to gardens and first-floor garden terraces.
This is a big step for what is a little company, but, as a team, this service competes with the larger corporate care providers.
A wonderful interior designer has been commissioned who has a real understanding of...
Care Provided by Dell House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These fees exclude hairdressing, foot health practitioner, newspapers and external appointments.
The price(s) shown are provided by the care home. Contact Dell House for full pricing details and T&Cs.
Contact Dell House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Swan & Cygnet Care Ltd
- Private Owned
Person in charge
- Cristina Dragusin(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (64)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Please telephone to arrange a visit
Parking
- Free parking on site
Dell House Reviews (51)
Dell House has a Review Score of 9.1 (9.093) out of 10, based on 9 reviews in the last 2 years.
Over all time Dell House has 51 reviews.
Most enjoyable stay. Looked after well. Recommend.
Dell House did a great job caring for my father in the final few months of his life. I regret he did not agree to join the community a few years earlier.
The food was excellent if a bit scarce and each breakfast is individually cooked to order! Beds are changed daily and there is always plenty of towels and hot water.
Many thanks for the care of me!
Staff were very good and pleasant.
Food and facilities were very good.
The Dell House was very nice and pleasant.
Home very friendly and caring staff.
Mum was welcomed and settled in so well. I believe the catering and care is very good as mum always looks clean and well-nourished. The staff are coping marvellously in the current difficult times considering the restrictions of the virus pandemic.
I visit my mother once a week and always receive a warm and friendly welcome from the staff. They show great care for my mother and make her feel very much at home. I'm very pleased with every aspect of her care. Well done to the whole team at Dell House.
I enjoyed my stay here carers all very nice lovely place. Been around the gardens lovely view. Made friends I shall miss you all, but nice to get home.
Following a distressing time prior to my mother's admittance into Dell House with a diagnosis of dementia, we were made to feel very welcome and at home. Very quickly my mother's physical health improved and she began to thrive. Since being here she has become, happier, more relaxed and confident, her physical health has improved. What more could we ask? Wonderful caring staff, beautiful environment and professional service.
When at last we could visit, there were fleeting moments when he remembered who his visitors were (his wife and eldest son), but very soon he said he wanted to go back inside. Sad that he had forgotten us so quickly, but very happy he has settled so well. Thank you.
Staff seem friendly and trained to do their jobs. They were occasionally short-staffed if one or two residents were being aggressive and needed one to one supervision. Usually, such residents had an assessor brought in to see if they needed sectioning, especially as a couple became a risk to other residents. Overall this was handled well by staff, in what seemed a difficult situation (note, I have not been allowed in since March due to Covid-19).
Today is my first visit to see my mother after several months of Covid-19 self-isolation so the comments are based on first impressions and my mother'ss praise for the standard of care and facilities. She also says all the staff are wonderful.
I find this a very pleasing and comfortable establishment. All staff are very kind and caring; nothing is too much trouble for them.
As I am not a relative and only visit quite rarely (at the request of the family of one of the residents) I don't feel able to respond to the detailed 'options'.
So far I am very happy with the attention I have received.
It is a beautiful home and I am so pleased that she is here.
Come to see my nan today, and given the covid situation, Dell House has done everything they can to keep staff, relatives and visitors safe. Everyone was happy, friendly and spirits were high.
Just a perfect place with loving care to go into your twilight years.
All seems good, although due to covid19, we can't visit inside Dell House. Mum appears to be well cared for and reasonably happy.
He is been here at Dell House for several weeks (about 14). He is looked after very well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 23 Dec 2024
We have had a busy festive few days this week at Dell House. We had a wonderful Christmas church service where we sang ???? Christmas carols and rejoiced in Jesus's...
There are no upcoming events for Dell House.
Awards / Recognitions (1)
- 15 Oct 2025Recipient: Swan & Cygnet Care Ltd
Meet the Team (0)
There are no Team Members posted yet.
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