Briggs Lodge Residential and Nursing Home

A lovely care home, modern, clean and tidy, with fantastic staff. They are professional, well-trained and motivated. Quick to update us when Mum has a problem, fully appreciative of Mum's condition, needs and challenges.

New manager and acting deputy manager are very pleasant and cooperative. They are easy to approach and always make me comfortable.

As a family, we were treated with kindness and respect at all times, especially at the end. Briggs Lodge is a bright, friendly and happy place. 10/10.

My father has lived in Briggs Lodge since January, and I have nothing but praise for the staff and the care my father receives. I live locally, so am able to visit often, once or twice a week and always receive a friendly greeting. Although my father hasn't made any close friends at Briggs Lodge, he does enjoy speaking with the staff, who appear to always be attentive and sensitive to how he is feeling. I have no hesitation in recommending Briggs Lodge to others. Excellent care delivered with a human face. Thank you.

I'm hugely impressed by the professionalism and the genuine care shown by every single member of staff I've encountered in Briggs Lodge. When I first visited, every staff member I encountered (even the cleaner), engaged with me and chatted. I would describe the staff as patient, confident and thorough, delivering a high level of care. My mother has improved in the two months she has been in Briggs Lodge. Her hearing aids now work all the time (Mum often got too confused to operate them properly) and she has put on weight (for the last year she'd been losing weight, while insisting that she ate lots). One small improvement would be more efficient telephone contact with residents. At present I have to negotiate two recorded menus then wait in order to reach the receptionist, then wait while she puts me through to the staff on Mum's floor, then wait while they find Mum. A direct line to the first-floor staff, for the use of residents and their families, would save everyone time.

When visiting, frequently advised of staff shortages. Very difficult to contact my mother via phone. My mother does not have a bath very often due to staffing issues.

The care I have received is excellent. The staff are caring, friendly and will respond to any requests cheerfully and make time to chat and are making my nursing care exemplary. The food is very good and tasty. All in all, I am treated as though in a 5-star hotel.

Both parents moved in from Liverpool in February and Dad went, in July. The staff were very supportive. Mum remains and is well looked after. She enjoys the activities and food.

My husband had one week of respite and was happy to return for a second week later. He felt safe and well looked after. Generally, he enjoyed his meals, but sometimes the meat was dry and hard to cut, probably because it had been kept warm for too long! He especially liked the rice puddings!

My mother has only been at Briggs Lodge for a short time, but we have so far found the home to be a happy, caring place, with some members of staff going over and above to make Mother's stay a happy one e.g with hair curling, nail painting and leading for her, as she has little sight. Although my mother can be very difficult at times, especially over food, the staff do all they can to accommodate her needs. An opportunity to discuss her progress would be good though.

My brother is well looked after and very happy here and if he is happy so am I. He really enjoys his food and the company.

As this was my mum's first respite stay, I was understandably anxious, but my fears were soon completely allayed. The staff and management were excellent and nothing was too much trouble. The rooms are excellent, with great facilities and Mum slept extremely well during her visit. The food was of excellent quality and very plentiful. Always a cup of tea on hand. The activities provided something for everyone and Mum loved them all. Thank you for looking after her so well.

My uncle found it difficult to settle into the care home, due to being 93 years old and living independently most of his life. I found the staff at Briggs Lodge very flexible with my uncle's needs. They also had to deal with my sister trying to influence my uncle, leaving in a confused and angry state after her visits. The management staff have my full support. They keep me informed fully of my uncle's conditions, needs and well-being. I would recommend this care home to others.

Generally quite happy with Mother's care over the last six months. The staff are helpful and polite. The only issues are visiting restrictions and answering of phones. You have to book a visit but can take three or four hours to get a response. The same applies to getting access/answer at the door. Have stood outside ringing the bell for 10-15 minutes, especially at the weekend.

My dad was only in the home for 5 months but in that time he thoroughly enjoyed it, he always referred to it as his new home. The staff were absolutely brilliant with dad. Every time I visited they were very welcoming to me and dad's great-grandson. My dad spoke fondly of all the staff regularly especially the receptionist who went above and beyond to help dad. Thank you to all the staff for caring for my dad with such professionalism.

I was very impressed with the care provided to my mother by the staff at Briggs Lodge. My mothers stay was only two and a half months and during that time she had some complex needs. I found the staff to be caring and informative and my mother was well looked after. The home and facilities were always clean and well maintained and there were always staff available to answer queries and provide support when required.

The care home staff provide an excellent and personal level of care for the resident and my family were very comforted by the care taken of my mother in her last years and particularly months.

Enjoy the company and conversation.

It's comfortable and the food is good and the residents are friendly.

It's a different life that I have been used to as I was living in my own flat and I have found it difficult to mix with everyone, but I have to and am doing so as I can't go back. I must look forward. All the staff are great and look in often as I am inclined to stay in my room.