Five Rivers Living

12 Sangha Close, Leicester LE3 9SW
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9.9 65 Reviews
  • Five Rivers Living, Leicester
Five Rivers Living Ltd hosts 50 ensuite bedrooms and is a purpose-built care home that has been sensitively designed to meet the needs of older people with residential or dementia needs.

The home nurtures a caring atmosphere encouraging family unity. It is run by a team who strive to care for loved ones with a standard of excellence, without exception.

Located just a few minutes’ drive from the bustling centre of Beaumont Leys shopping centre Five Rivers is situated in the heart of Leicestershire.

The home is near the glorious Bradgate Park, Leicester town and other surroundings that offer plenty of history and memorabilia.

There are plenty of local shops around and facilities to choose from Fosse park is also located within close proximity. A GP, Dentist and NHS facilities are on the doorstep.

There is a full activities programme in the home based upon the interests and abilities of the service users. Five Rivers Living employs an activities co-ordinator who organises a wide variety of activities to suit the needs of the service user. For those who do not wish to participate in a group environment, the home can offer one to one support.

Other facilities offered:

-•        A Cinema room that shows a wide selection of films.
•        A general shop for small items to be purchased.
•        Each Floor has a cosy lounge that residents can relax in.
•        A hairdressing salon
•        A coffee shop
•        There is an attractive sensory garden within the home.

Food choice preference and diet management assessments are carried out when new service users reside at the home. The catering team provide a healthy, enjoyable balanced diet. This includes consideration of food allergies/intolerances, in addition to different dietary needs based on religious belief and cultural lifestyles.

The Vision is to be a first-choice home where residents want to live and enjoy the futures in a caring warm environment, supported by helping
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Care Provided by Five Rivers Living

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

These prices are only a guideline, please contact Five Rivers Living to find out the exact price for your requirements.

Contact Five Rivers Living to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Five Rivers Living to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Richan Care (Midlands) Ltd
  • Privately Owned

Person in Charge

  • Durga Thapa (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (48)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcomed

Parking

  • There are 10 dedicated parking spaces including disabled parking with ramp access to the property

Five Rivers Living Reviews (65)

9.9

Five Rivers Living has a Review Score of 9.9 (9.861) out of 10, based on 64 reviews in the last 2 years.
Over all time Five Rivers Living has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Five Rivers Living
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Total of 65, showing 21-40
Review from Emma G (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five Rivers is a wonderful, friendly, clean and caring home. When moving my mum with advanced dementia 10 months ago we were very concerned with how she would settle as she did not respond well to carers at home. We couldn't be any more delighted with the home. She has a lovely clean, bright en-suite
room. Her appearance is always clean and she always has a smile on her face when staff talk to her. She is very happy there. They even look after my dad as he spends every day at the home visiting my mum. The lounge is nice and bright and beautifully decorated. Staff are so friendly and nothing is too much trouble. My autistic children are very sensitive to their environment and they love visiting their nana in the cinema room, watching cartoons and having a biscuit. My mum never asks to go home which is very reassuring. I would highly recommend.
Reply from Ricky Sood, Managers at Five Rivers LivingThank you for your lovely feedback! We're delighted your mum is happy and settled, and that your family feels welcome here. It means so much to us!
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Review from S M (Great-Nephew of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after my great uncle, I couldn't ask for a more lovely bunch of staff members. The home is always clean, food is always cooked to a great standard and all the staff do everything in their power to make mu uncle comfortable
Reply from Ricky Sood, Managers at Five Rivers LivingThank you for your kind words! We're thrilled to hear your uncle feels comfortable and cared for. It means a lot to our team!
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Review from Jean W (Friend of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I have visited my friend I have always been very welcomed by all the staff. My friend seems very happy, so to me, that means you are all doing a good job.
Reply from Ricky Sood, Managers at Five Rivers LivingThank you for your kind words! We're delighted to hear your friend is happy and that you feel welcome when visiting. Your feedback means a lot to us!
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Review from Barry D (Husband of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made to feel comfortable. My wife looks very well thanks to the excellent staff and manager. My wife is really safe here. Thank you.
Reply from Ricky Sood, Managers at Five Rivers LivingThank you so much for your kind words! We're thrilled to hear that you feel your wife is safe and well cared for. It means a lot to us that you feel comfortable and confident in our team. We're always here to support you both and thank you for trusting us!
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Review from L B (Wife of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the care home is a very good care home. The staff are very good and caring.
Reply from Ricky Sood, Managers at Five Rivers LivingThank you for your kind words! We're glad to hear you feel positive about our care home and staff. Your feedback means a lot to us!
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Review from Rajinder K (Respite Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience here has been very pleasant. I feel I was well looked after by all the staff. They were very understanding and caring. I got on well with everyone I felt relaxed. Very good place to be, like home! I will miss everyone.
Reply from Ricky Sood, Managers at Five Rivers LivingThank you so much for your kind words! We're delighted to hear that you felt at home and well cared for during your time with us. It means a lot to know you had such a positive experience with our team. We'll miss you too and wish you all the best!
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Review from D F (Husband of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. The staff and management are very good and helpful. My wife is treated with so much love and respect and have managed her challenging behaviour extremely well.
Reply from Ricky Sood, Managers at Five Rivers LivingThank you so much for your kind words! We're delighted to hear that you feel your wife is well cared for and respected. Our staff takes great pride in providing compassionate care, especially when managing challenging behaviours. We truly appreciate your feedback and will continue to do our best to ensure she feels loved and supported.
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Review from B E (Mother of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit my daughter I find everyone is very pleasant and they call me mum. Everywhere is clean and tidy. I come to all the activities they have here like the Easter Egg Raffle with prizes, drawing and colouring Easter Eggs and chicks. They had a clothes sale with somebody from a market stall and
had a singer so we could join in singing. It is a pleasure to visit my daughter and I always get a cup of tea. I think it is a good home for convalescence or retirement. There is a BBQ tomorrow.
Reply from Ricky Sood, Managers at Five Rivers LivingThank you so much for your kind words! We're thrilled to hear that you enjoy visiting your daughter and that our team makes you feel welcome. It's great that you participate in our activities, and we're glad you find the environment clean and inviting. it was great seeing you at the BBQ .
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Review from L N (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is much happier now settled in a family-friendly environment. In a lovely room, able to have her own choice of linen for her bed, and all her entertainment within reach especially her smart TV. All the staff have built a very good rapport with mum and her family. All are approachable and keen to
help with mum's needs. Very good at referring to multidisciplinary teams for example GP, District Nurse, Physio when needed. Food and drinks - good choices and enjoyed by mum. It would be better if hot meals were still hot when served as on occasions have not been. Mum does not like to complain, I am a happy daughter.
Reply from Five Rivers, Managers at Five Rivers LivingThank you for the positive feedback! We're delighted to hear that your mum is happy and well-settled. We'll address the issue with the meal temperatures to ensure they are consistently hot. We're glad you're satisfied with the care she's receiving and appreciate your input.
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Review from J E (Son of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and thoughtful staff who go out of their way to engage with the residents and make their family members comfortable when they visit. Came today and their staff had a family fun day for the residents and their families which was enjoyed by everyone.
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Reply from Five Rivers Management Team, Managers at Five Rivers LivingThank you so much for your kind words! We're thrilled to hear that you and your family had a great time at our family fun day. Our team is dedicated to making every visit special, and it means the world to us that you felt comfortable and engaged. We look forward to seeing you again soon!
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Review from D S (Son-in-law of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting Mum (often unannounced) she is always found well dressed and clean which in itself is quite a challenge with mum. She seems to fit in well and the staff are always available and so helpful. Because she has settled in so well really does help us to relax more.
Reply from Five Rivers Management Team, Managers at Five Rivers LivingThank you so much for your kind words! We're delighted to hear that your mum is happy, well cared for, and fitting in nicely. Our team takes great pride in providing attentive and supportive care, and it's wonderful to know that it helps put your mind at ease. Your feedback is greatly appreciated!
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Review from P Q (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had to attend hospital and needed respite for my mum we have used Five Rivers Living previously and because of mum's outstanding care on her last stay, we opted to ask them again. I have noticed a big change in mum since she has been here she is happy and really came out of her shell. The staff
are amazingly dedicated to each and every resident. The managers are as dedicated and hand on and it is a pleasure to visit.
Reply from Five Rivers Management Team, Managers at Five Rivers LivingThank you for your kind words. We're delighted to hear your mum is happy and thriving at Five Rivers Living. Our dedicated team is committed to providing exceptional care, and it's wonderful to know we've made a positive impact.
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Review from P B (Father of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son is very well cared for by the carers and he is very satisfied with the accommodation, food and atmosphere.
Reply from Five Rivers Management Team, Managers at Five Rivers LivingThank you so much for your kind words! We are delighted to hear that your son is happy with the care he receives and enjoys the accommodation, food, and atmosphere. Our team is dedicated to providing the best possible experience for all our residents, and your positive feedback means a lot to us.
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Review from C W (Son of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good
Reply from Five Rivers Management Team, Managers at Five Rivers LivingThank you for taking time out to review our service.
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Review from S C (Daughter-in-law of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum-in-law has been here at Five Rivers for a couple of months now. She seems to have settled in very well. The staff have got her involved in gardening and she enjoys singing all the old songs, and she can play the piano too. We are all very happy with the care that she receives we can't fault anything.
Reply from Five Rivers Management Team, Managers at Five Rivers LivingThank you so much for your lovely review! We're delighted to hear that your mother-in-law has settled in well and is enjoying her time here at Five Rivers. We strive to provide the best care and are thrilled to hear that you're happy with our services. Your kind words mean a lot to our team.
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Review from T E (Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Five Rivers for 6 months now and I have had a very positive experience living here. All the staff and management work very hard to keep all the residents clean and happy. Always willing to help whenever needed. The home is very clean and each room is cleared every day. The activities
staff are amazing, having activities morning and afternoon to keep us entertained. We have had fetes, ladies' afternoon tea and gentlemen's afternoon. More entertainment is planned for future BBQs with the family members to attend too.
Reply from Five Rivers Management Team, Managers at Five Rivers LivingThank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience at Five Rivers. Our team is dedicated to providing a clean and happy environment for all residents, and it's great to know our efforts are appreciated. We're glad you enjoy the activities and events we organise and look forward to seeing you at our future gatherings. Your feedback means a lot to us!
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Review from M G (Son of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First brought Dad to this home because it felt right. Good people, good vibes, all good. Dad loves it here - no problems. Staff very good in all ways. Owners of the home, top people. Food good. Rooms very clean. Can't fault anything, will be booking my room here in the future. Would recommend this palace
to anybody.
Reply from Five Rivers Management Team, Managers at Five Rivers LivingThank you for your kind words! We're delighted your dad feels at home here and that you appreciate our staff, cleanliness, and amenities. We look forward to welcoming you in the future. Your recommendation means a lot to us!
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Review from J M (Son of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom stayed at the home and I felt she was well looked after by the staff. I would like to take this opportunity to thank all the staff for looking after mom during her stay. You are all appreciated and keep up looking after all your residents in your care.
Reply from Five Rivers Management Team, Managers at Five Rivers LivingThank you so much for your kind words and for taking the time to share your experience with us. It means a great deal to our entire team to hear that your Mum was well looked after during her stay.
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Review from Gail G (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Mum is in good hands. The staff are very friendly well. She is happy and looks well. She was ill and the staff looked after her.
Reply from Five Rivers Management Team, Managers at Five Rivers LivingThank you Gail for your lovely comment. Mum is a beautiful soul and the staff loves caring for her.
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Review from Beverley S (Daughter of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Five Rivers since December 2023 (approx 5 months). He now seems very settled and comfortable, after being repeatedly moved from various hospitals. All Management, senior staff, as well as, caring staff have been very helpful and responded well to any questions we may ask. Visiting
Dad has not been a problem. Dad's room is nice although I'm pleased he is normally in the lounge with other residents and is enjoying the recreational activities provided by the 'Activities' person.
My Dad can be very active, and although his mobility is now very limited, and he needs a wheelchair, it is good that he can still play Dominoes (his favourite game) with me, and the rest of the family and staff. He also enjoyed a good old sing-song, with us playing the Ukulele, on our last visit. Dad still has a good sense of humour, and misses his Caribbean food but I can't wait until the sun shines so that we can take him outside to sit in the Five Rivers' garden. Big thanks to all the staff.
Reply from Five Rivers Management Team, Managers at Five Rivers LivingThank you so much for taking the time to share your positive experience with us! We're delighted to hear that your dad has settled in well and is enjoying his time at Five Rivers. It's wonderful to know that our team has been supportive and responsive to your needs and inquiries. We're glad that visiting your dad has been smooth and that he's able to engage in recreational activities and socialize with other residents. It's heartwarming to hear that despite mobility challenges, your dad is still able to enjoy his favorite activities like playing Dominoes and having sing-alongs with family and staff. We're looking forward to the sunny days ahead so we can all enjoy the garden together. Your kind words mean a lot to us, and we'll continue to strive to provide the best care possible for your dad. Thank you again for your feedback and trust in Five Rivers.
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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Five Rivers Living is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 64 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Five Rivers Living is calculated as follows: ( (644 Excellents x 5) + (93 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 742 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Five Rivers Living is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 64 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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