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Copelands Dementia and Residential Care

97 Donaghadee Road, Millisle, Newtownards, County Down BT22 2BZ
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I now look at the team at Copelands as our extended family and can't thank them enoughCarolyn E(Daughter of Resident/Service User)
Copelands Dementia and Residential Care, Newtownards
I have just been so impressed with the care, the space, the welcome and the activities on offerI M(Resident / Service User)
Copelands Dementia and Residential Care, Newtownards
The facilities are great and all the staff are just lovelyLynn B(Daughter of Resident/Service User)
Copelands Dementia and Residential Care, Newtownards

Copelands is a contemporary and luxurious space, constructed according to the highest recognised standards in dementia-friendly design, while being domestic in feel and scale.

With a maximum capacity of only 60 residents, Copelands provides private en-suite bedrooms, with the majority enjoying views across the rolling drumlin countryside or out towards the Irish Sea.

Each bedroom:

• is fitted with an individually controlled thermostat.

• has a fully accessible en suite wet room.

• is furnished with a bed,...  

Care Provided by Copelands Dementia and Residential Care

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£973 - £1,012£973 - £1,012
Residential Dementia Care£1,078 - £1,078£1,078 - £1,078

Prices are applicable for Feb 2026, to January 2027. Please ask for fuller details of our current pricing structure. Prices vary between single and bariatric/ premium rooms. We do not offer Respite care at this time. For those eligible, our Trust top up contribution is £162 pw for residential care, and £267 pw for dementia care.

Contact Copelands Dementia and Residential Care to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nigel Emery (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (46)

Visiting

  • Please get in touch to discuss visitation arrangements

Parking

  • Free ample parking on site

Copelands Dementia and Residential Care Reviews (26)

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9.8

Copelands Dementia and Residential Care has a Review Score of 9.8 (9.799) out of 10, based on 16 reviews in the last 2 years. Over all time Copelands Dementia and Residential Care has 26 reviews.

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Showing 26 reviews matching selected criteria
Review from S O (Daughter-in-law of Resident) published on 2 March 2026 Submitted via Website
Overall Experience

Exceptional team of individuals who genuinely care about the residents. The manager leads with a calm and kind approach. We are so grateful to have their expertise as we navigate uncharted waters with my father in law.

We work collaboratively to adapt the care delivered to ensure he has the best possible lifestyle after some very challenging years for him.

The food is exceptional. The cleaning is to an excellent standard and the laundry is always delivered back with extra care taken for delicate fabrics.

The on site cafe gives the residents a place to entertain their visitors, removing a feeling of it being a traditional care home setting with minimal facilities.

The communications and updates are always clear and proactive. We feel well informed and love the monthly newsletter highlighting the activities.

The staff retention rate speaks for itself. It is a tough job they have yet they always smile and make you feel no request is unreasonable. Thank you Team Copelands!

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

That is a lovely review and thank you so much for taking the time to send it in.

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Review from Maureen P (Cousin of Resident) published on 5 November 2025 Submitted via Website
Overall Experience

I am delighted with the care and attention given to residents and family members that visit by all the staff they are so caring and pleasant at all times. If there is ever a problem there is always someone close by to attend to whoever is in need of help. I would highly recommend this home to anyone.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for your kind words and for talking the time to respond

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Review from Jacky I (Daughter of Resident) published on 5 November 2025 Submitted via Website
Overall Experience
Our dad has been a resident in Copelands for over 2 years and we are extremely happy with his care.
The staff are very caring and take time with every resident and their families. The place is spotless and food varied and really good. Happy to have found it at a very hard and sad time. My dad actually improved when he became a resident which is great.

Jacky

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for the kind response, and we are glad to have your Dad as part of the Copelands community

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Review from Christine D (Daughter of Resident) published on 3 November 2025 Submitted via Website
Overall Experience

My mum moved to Copelands at the start of August. She had always said she didn't want to move into a carehome. However she is 90 and had fallen a couple of times and I was concerned for her safety. Now I don't think I could get her to move back to her own home even if I wanted her to. She is so settled and genuinely thriving, the staff are all lovely, from the care assistants and support staff to the managers (Gareth and Nigel), All the team leaders, Paul the chef and Jenny in the office. I thought mum would have spent a lot of time in her own room, but no every time I visit she is in the day room in Lighthouse mews household. She loves the company and I even found her joining in with a singsong lead by a carer. She loves to get her hair done and likes a visit to the on site coffee shop. There are lots of activities organised and a cinema room, although she hasn't joined in yet, I think she will. I honestly can say that I could not have found a better home for mum.

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Review from J G (Daughter of Resident) published on 28 October 2025 Submitted via Website
Overall Experience

I am very pleased with the care my Mum is receiving. The ambience, facilities and activities at Copelands are excellent. The staff are, almost without exception, engaging and compassionate, and go the second mile to make sure Mum is comfortable and happy. Mum reports that the food has been varied and, in the main, very tasty. The café is such an important and appreciated resource to residents and visitors, and the shortbread and other treats are delicious.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Many thanks for your thoughtful review, and glad that your Mum feels at home here.

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Review from Jo-Anne C (Cousin of Resident) published on 27 October 2025 Submitted via Website
Overall Experience

All the staff go above and beyond looking after the residents. From the beautiful cafe and staff to going into see our relatives. It's like being greeted as family. Nothing is too much trouble and everyone is treated with respect and dignity.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thanks so much for the kind feedback. And I fully agree that there are few places that welcome people in like at Pebbles- credit to the staff

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Review from Neil M (Cousin of Resident) published on 22 October 2025 Submitted via Website
Overall Experience

An outstanding home. I looked at several before visiting Copelands and it was quite simply head and shoulders above all of the others that I had seen. The facilities are purpose built and to a high standard. The location is spectacular with either unimpeded sea views or unimpeded views over open countryside. The staff could not be more helpful or patient. The cleaning and laundry services are fantastic. I would confidently recommend this home to anyone.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

We really appreciate your kind feedback on all areas of Copelands.

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Review from S B (Son of Resident) published on 21 October 2025 Submitted via Website
Overall Experience

Through a very difficult time Copelands have been outstanding in the support of my mum and even myself.From the manager right through the staff the attention and care given to mum has been fantastic ,the surroundings and comfort are top class.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for taking the time to feed back, and we are happy that you and your mum have felt well supported.

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Review from Eileen H (Daughter of Resident) published on 21 October 2025 Submitted via Website
Overall Experience
I am very happy with all aspects of the care that mum receives at Copelands. The managers and staff have been consistently helpful, thoughtful and considerate since mum moved in, earlier this year. She has settled in well and any concerns or queries we have had have always been addressed and dealt with, without delay.

A lot of thought has clearly gone into the design of the accommodation and facilities. Copelands has a very welcoming and comfortable atmosphere and our family has every confidence that mum is receiving the very best care that we could hope for.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for your positive feedback about our service at Copelands, and we are glad that your mum is well settled.

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Review from C M (Daughter of Resident) published on 10 June 2025 Submitted via Website
Overall Experience

Very lovely residential home, friendly staff, lovely food, clean, caring and our dad is being very well looked after.

Great facilities and entertainment for residents tailored to their needs.

The design of the home has also been set up for family visiting. Lovely cafe and we have been offered lunch after travelling a distance, which is great.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for your endorsement of our service at Copelands, and we are glad that your dad is settled and happy here.

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Review from Iain P (Son of Resident) published on 27 November 2024 Submitted via Website
Overall Experience

A month in and we are utterly delighted with dad moving to Copelands. It really is the next level in care. Full of heart, warmth and staff who really enjoy working there. Then there is the location and building design - Wow! It will be even better still when the nursing care section opens. A great, exceptional place!

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for your review and we are thrilled that your dad has settled so well with us.

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Review from Noel H (Son-in-law of Resident) published on 6 November 2024 Submitted via Website
Overall Experience

Copelands is a fine example of how care of the elderly should be provided. I did not realise that a facility like this even existed. Full marks to all the staff from the management right through to the support staff and the carers! Well done! The whole family is delighted that we found this place.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for the kind words and we hope that word spreads about our service here at Copelands.

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Review from J G (Friend of Resident) published on 5 November 2024 Submitted via Website
Overall Experience
This is a lovely care home to walk into. The decor is gorgeous. It is stylish, bright and welcoming. The staff are very caring and friendly. They seem to know the residents really well and their fondness for them is tangible. My dear friend that I visit regularly is usually found sitting in the attractive day room whose huge picture windows ensure the room is flooded with light. Sometimes she is playing dominoes. Sometimes she is sitting contentedly nursing a cup of tea. There are activities laid on every afternoon. There is a hairdressers. Today I noticed that her nails were beautifully manicured and she liked to show them off. There is a lovely cafe with wonderful sea views. It feels as though we are taking her out for a while although the reality is the cafe is accessed just down a pleasant corridor and through a glass panelled door.

Copelands deserves its 5 star rating.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for your sincere review of our services here at Copelands.

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Review from J J (Daughter of Resident) published on 5 November 2024 Submitted via Website
Overall Experience

Overall very pleasant surroundings and in a very tasteful decorative state. The care is excellent, very friendly staff who get to know the residents very well. That includes care workers, cleaners and office staff. The kitchen staff are great and get to know what residents like to eat. The cafe is an excellent place for visitors and residents. Just a small recommendation is that maybe a little more things for the residents to do. Activities or entertainment.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for taking the time to feed back about our services at Copelands. Regarding activities we acknowledge that residents love having a varied programme of activities each day. We are continually working to expand our programme and build wider links locally for options around this.

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Review from J M (Daughter-in-law of Resident) published on 22 October 2024 Submitted via Website
Overall Experience
My mother has been a resident in Copelands for four weeks and in that time we have seen an improvement in her mobility, health and well-being and heard her laugh for the first time in months.
The management has been supportive and informative to both my mother-in-law and us as a family in making the decision to move from home to residential care. They are very hands on and set a great example to the rest of the staff team with their friendliness and attitude.
The staff team - whether care workers, catering or ancillary - are like an extended family always finding time to chat and provide one-to-one support through practical help and activities.
The accommodation is beautifully designed and decorated with a comfortable elegance. Private rooms are large and en-suite with everything necessary for daily living.

I would stress that it is the care and support shown by the management and staff to residents and family members that sets Copelands in a category of it's own.

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for taking the time to review your and your mother's recent experience at Copelands.

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Review from A B (Daughter of Resident) published on 9 October 2024 Submitted via Website
Overall Experience

My mum was very content and happy during her stay at Copelands. The facilities, activities, and view were exceptional. The staff were very caring and supportive to my mums needs. She also really enjoyed the weekly church service at the home and the hairdressers!

Reply from Alan Irwin, Business Development Manager at Copelands Dementia and Residential Care

Thank you for taking the time to reviews Copelands, and we are glad that your mum has had such a positive experience.

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Review from J G (Resident / Service User) published on 16 March 2023 Submitted via Postal Card
Overall Experience

The ratings (good) signify room for improvement. In-house communication could be much improved. Advance notice of events/arrangements is poor.

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Review from I M (Resident / Service User) published on 21 November 2022 Submitted via Website
Overall Experience
My mum has been a resident in Copelands Dementia and Residential Care now for nearly six months and I couldn't speak highly enough about the care she has received from the staff or the Copelands facility itself. Mum moved into the dementia care facility and I have just been so impressed with the care, the space, the welcome and the activities on offer. Their Covid protocols have impressed me as being safe and pragmatic and ensuring residents don't become isolated in the event of an outbreak. My mum had been in a previous care facility that I believe genuinely got their Covid restrictions wrong and this led to isolation and a poor outcome, particularly for my mum. Mum is in such a better place now she is a resident at Copelands.

The main thing to recommend Copelands is not the beautiful building, grounds or view, it's the staff - all of whom have had dementia training and work together in a way that I have not experienced before - it is clearly for the residents' benefit. We feel blessed Mum is a resident at Copelands.

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Review from S F (Daughter of Resident) published on 22 September 2022 Submitted via Website
Overall Experience

I can honestly say that I can't recommend Copelands Dementia and Residential Care highly enough - on every level - the accommodation, the location of the premises (beautiful sea views on the coast), the food, the atmosphere, the standard of care and, most of all, every single member of the incredibly dedicated and caring staff. My mum, who was diagnosed with vascular dementia in 2018, moved in in April of this year, having lived at home until then and we are all - including, most importantly, Mum herself - delighted at how she has settled in. The last year has been very difficult for our family, having lost my father last November after a long period of illness and having suffered the sudden bereavement of another close family member - but from the word go, the staff and management at Copelands have been beyond helpful and supportive - not just to Mum but to all of us. Mum never stops saying how fantastic the staff are, that they can't do enough to help - and I wholeheartedly agree with her!

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Review from David M (Son of Resident) published on 9 September 2022 Submitted via Website
Overall Experience

We have been delighted with the care and support our mother has received from the staff at Copelands Dementia and Residential Care and believe Mum could not receive the level of individual care and attention in any other home. They are always quick to respond when any issues arise and always willing to facilitate when possible. The surroundings are five-star and state of the art complemented with five restaurant quality food, the addition of the café allows you to converse with Mum and friends in a wonderful setting.

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Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (5)

Accreditations

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Meet the Team (1)

Nigel Emery
Nigel EmeryJob Title:Interim Residential ManagerJoined: 2003

Nigel has many years of operational management with BCM, having worked initially as a member of the Kirk House management team, and then more recently as the Head of Estates for BCM.

His background in care management serves him perfectly to oversee the Residential Manager role in 2024.

Frequently Asked Questions about Copelands Dementia and Residential Care

What types of Care is Copelands Dementia and Residential Care registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Copelands Dementia and Residential Care have?

There are 46 Single Rooms.

What are the Facilities & Services at Copelands Dementia and Residential Care?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Copelands Dementia and Residential Care to the centre of Newtownards?

7.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Copelands Dementia and Residential Care to verify any information. View our terms and conditions. Copelands Dementia and Residential Care has an Enhanced Service -more info.