Copelands Dementia and Residential Care

97 Donaghadee Road, Millisle, Newtownards BT22 2BZ
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9.9 23 Reviews
  • Copelands Dementia and Residential Care, Newtownards
Copelands is a contemporary and luxurious space, constructed according to the highest recognised standards in dementia-friendly design, while being domestic in feel and scale.

With a maximum capacity of only 60 residents, Copelands provides private en-suite bedrooms, with the majority enjoying views across the rolling drumlin countryside or out towards the Irish Sea.

Each bedroom:
•        is fitted with an individually controlled thermostat.
•        has a fully accessible en suite wet room.
•        is furnished with a bed, two bedside tables, wardrobe, chest of drawers and console table.
•        has TV/Telephone sockets and a basic Freeview channel selection.*

Residents are encouraged, with the help of their family, to personalise their room with a special chair, family photos, favourite ornaments, or pictures etc.

*Residents must provide their own TV screen/set and each room is wired to enable the installation of a Sky box at the residents’ own expense.
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Care Provided by Copelands Dementia and Residential Care

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please ask for our current pricing structure

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Nigel Emery (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (46)

Visiting

  • Please get in touch to discuss visitation arrangements

Parking

  • Free ample parking on site

Copelands Dementia and Residential Care Reviews (23)

9.9

Copelands Dementia and Residential Care has a Review Score of 9.9 (9.889) out of 10, based on 13 reviews in the last 2 years.
Over all time Copelands Dementia and Residential Care has 23 reviews.

Overall Experience
  • 22
  • 1
  • 0
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  • 0
Date Published
  • 23
  • 7
  • 11
  • 13
  • 10
Reviewer Connection to Copelands Dementia and Residential Care
  • 12
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Carolyn E (Daughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff who are extremely kind, skilled and genuinely passionate to help Mum and all other residents have a happy and fulfilling environment every day.
Mum's best interests are at the heart of everything they do.
I have also experienced how everyone at Copelands Dementia and Residential
Care also has time for me as Alzheimer's disease can be difficult to watch Mum losing her memories and is so emotional.
Mum has been in Copelands for seven months and I trust everyone as I see how Mum is treated daily, I am always kept up to date on Mum's progress. She has built up great relationships with the kitchen staff as well as carers and leaders. Mum enjoys all activities. When Mum is anxious the team are brilliant at reassuring Mum. I now look at the team at Copelands as our extended family and can't thank them enough.
Making decisions to find the right care home for our loved ones is an extremely tough and emotional decision and I am so happy we eventually found the right place for Mum and highly recommend Copelands.
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Review from Lynn B (Daughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited lots of care homes looking for somewhere for my mum to live as she was no longer managing alone. Mum has now been in Copelands Dementia and Residential Care for three months. It is the most amazing place. I love it and, more importantly, so does Mum. The facilities are great and all the staff
are just lovely. I feel so welcome and part of the place. Mum still has full independence with any support she needs. Plenty of activities when she wants them and company when it suits her. I can't find one criticism. Everyone, staff, relatives and residents all seem very happy.
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Review from Owen S (Son of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience I have had at Copelands Dementia and Residential Care since my mother became a resident has been outstanding. It was a very difficult time for our mother and the whole family during the transition of her settling in. The last two months, unfortunately, have been an outbreak of Covid but
the way the staff handled the whole situation has been reassuring for myself and my siblings. I would highly recommend Copelands as they are very professional, caring, considerate and I feel my mum is blessed being a resident.
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  • Value for Money
Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Copelands Dementia and Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Copelands Dementia and Residential Care is calculated as follows: ( (140 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 153 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Copelands Dementia and Residential Care is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Nigel

Nigel Emery

Job Title: Interim Residential Manager Joined: 2003

Nigel has many years of operational management with BCM, having worked initially as a member of the Kirk House management team, and then more recently as the Head of Estates for BCM.


His background in care management serves him perfectly to oversee the Residential Manager role in 2024.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Copelands Dementia and Residential Care to verify any information. View our terms and conditions. Copelands Dementia and Residential Care has an Enhanced Service - more info.