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Copelands Dementia and Residential Care

97 Donaghadee Road, Millisle, Newtownards, County Down BT22 2BZ
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I now look at the team at Copelands as our extended family and can't thank them enoughCarolyn E(Daughter of Resident/Service User)
Copelands Dementia and Residential Care, Newtownards
I have just been so impressed with the care, the space, the welcome and the activities on offerI M(Resident / Service User)
Copelands Dementia and Residential Care, Newtownards
The facilities are great and all the staff are just lovelyLynn B(Daughter of Resident/Service User)
Copelands Dementia and Residential Care, Newtownards

Copelands is a contemporary and luxurious space, constructed according to the highest recognised standards in dementia-friendly design, while being domestic in feel and scale.

With a maximum capacity of only 60 residents, Copelands provides private en-suite bedrooms, with the majority enjoying views across the rolling drumlin countryside or out towards the Irish Sea.

Each bedroom:

• is fitted with an individually controlled thermostat.

• has a fully accessible en suite wet room.

• is furnished with a bed,...  

Care Provided by Copelands Dementia and Residential Care

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£973 - £1,012£973 - £1,012
Residential Dementia Care£1,078 - £1,078£1,078 - £1,078

Prices are applicable for Feb 2026, to January 2027. Please ask for fuller details of our current pricing structure. Prices vary between single and bariatric/ premium rooms. We do not offer Respite care at this time. For those eligible, our Trust top up contribution is £162 pw for residential care, and £267 pw for dementia care.

Contact Copelands Dementia and Residential Care to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nigel Emery (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (46)

Visiting

  • Please get in touch to discuss visitation arrangements

Parking

  • Free ample parking on site

Copelands Dementia and Residential Care Reviews (26)

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9.8

Copelands Dementia and Residential Care has a Review Score of 9.8 (9.799) out of 10, based on 16 reviews in the last 2 years. Over all time Copelands Dementia and Residential Care has 26 reviews.

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Showing 26 reviews matching selected criteria
Review from Barbara C (Daughter of Resident) published on 8 September 2022 Submitted via Website
Overall Experience

My mum has now been a resident in a dementia unit at the Copelands Dementia and Residential Care for almost a year and I would have no hesitation in recommending it to anybody. All the management and support staff are approachable, professional, caring and keen to do whatever to make Mum comfortable. They encourage her to join in during activities but also respond to the individual wants and needs of residents on a one-to-one basis. The standards of housekeeping are exceptional and the domiciliary team members are always on the go. The standard of catering is also excellent with a varied and nutritious menu which changes regularly and individual meals are often adapted to suit the appetite of the resident. What I find really heartwarming is that all staff members from the different functions interact with the residents on a day-to-day basis which I believe helps the residents to feel at home.

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Review from Sue A (Daughter of Resident) published on 8 September 2022 Submitted via Website
Overall Experience

We are so impressed and delighted with Copelands Dementia and Residential Care and Mum has settled in really well. The staff are truly wonderful; kind, caring and efficient. The whole place has a feeling of community and homely normality. You only have to see the quality of the building and furnishings, not to mention the views, to realise that this place is special but it's the super staff who make the place so outstanding.

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Review from J L (Daughter of Resident) published on 8 September 2022 Submitted via Website
Overall Experience

A beautiful home with an excellent standard of care. Facilities for residents and families are of a high standard. There are places to sit quietly or to go for a chat. The worship space gives place for reflection and regular services held are enjoyed by residents. All of these things contribute to Copelands Dementia and Residential Care feeling like home and not just a place to live.

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Review from Carolyn E (Daughter of Resident) published on 8 September 2022 Submitted via Website
Overall Experience
Amazing staff who are extremely kind, skilled and genuinely passionate to help Mum and all other residents have a happy and fulfilling environment every day.
Mum's best interests are at the heart of everything they do.
I have also experienced how everyone at Copelands Dementia and Residential Care also has time for me as Alzheimer's disease can be difficult to watch Mum losing her memories and is so emotional.
Mum has been in Copelands for seven months and I trust everyone as I see how Mum is treated daily, I am always kept up to date on Mum's progress. She has built up great relationships with the kitchen staff as well as carers and leaders. Mum enjoys all activities. When Mum is anxious the team are brilliant at reassuring Mum. I now look at the team at Copelands as our extended family and can't thank them enough.

Making decisions to find the right care home for our loved ones is an extremely tough and emotional decision and I am so happy we eventually found the right place for Mum and highly recommend Copelands.

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Review from Lynn B (Daughter of Resident) published on 8 September 2022 Submitted via Website
Overall Experience

I visited lots of care homes looking for somewhere for my mum to live as she was no longer managing alone. Mum has now been in Copelands Dementia and Residential Care for three months. It is the most amazing place. I love it and, more importantly, so does Mum. The facilities are great and all the staff are just lovely. I feel so welcome and part of the place. Mum still has full independence with any support she needs. Plenty of activities when she wants them and company when it suits her. I can't find one criticism. Everyone, staff, relatives and residents all seem very happy.

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Review from Owen S (Son of Resident) published on 3 May 2022 Submitted via Postal Card
Overall Experience

The experience I have had at Copelands Dementia and Residential Care since my mother became a resident has been outstanding. It was a very difficult time for our mother and the whole family during the transition of her settling in. The last two months, unfortunately, have been an outbreak of Covid but the way the staff handled the whole situation has been reassuring for myself and my siblings. I would highly recommend Copelands as they are very professional, caring, considerate and I feel my mum is blessed being a resident.

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Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (5)

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Meet the Team (1)

Nigel Emery
Nigel EmeryJob Title:Interim Residential ManagerJoined: 2003

Nigel has many years of operational management with BCM, having worked initially as a member of the Kirk House management team, and then more recently as the Head of Estates for BCM.

His background in care management serves him perfectly to oversee the Residential Manager role in 2024.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Copelands Dementia and Residential Care to verify any information. View our terms and conditions. Copelands Dementia and Residential Care has an Enhanced Service -more info.