Alban Manor Nursing Home

2 Chene Drive, off Waverley Road, St Albans AL3 5QP
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9.8 133 Reviews
  • Alban Manor Nursing Home, St Albans
Alban Manor is a family-owned nursing home, close to St. Albans town centre. Nursing staff are on site 24/7 and are supported by a team of skilled carers. The Windsor Suite, located on the ground floor, provides support for 37 people who need more help with everyday life, including help with physical care needs. The Balmoral Suite, on the first floor, provides support for 43 residents who may have a dementia type condition or other mental health needs.

All bedrooms are en-suite with a homely feel. Personal living space is important and residents are encouraged to personalise their rooms by bringing in small pieces of furniture, ornaments and pictures. All bedrooms have profiling hospital beds for comfort and ease of access.

At Alban Manor you will find a friendly community. There are beautiful communal lounges and dining spaces for residents to enjoy. These include the art deco film house and zen wellness centre. The activities team ensure there is plenty to fill the days. From yoga to bingo, gardening club, quizzes, music sessions and hairdressing and so much more. Plenty to join in or just to sit and watch, whatever mood takes you.

Food is nutritious and prepared on site by the chef and his team. Dietary requirements and special requests can be accommodated.

Care at Alban Manor is person-centred and residents, and their families, are actively involved in care planning. Here individual personalities are nurtured and respected.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £2000

All our fees are subject to an assessment. Please enquire directly with us.

These prices are only a guideline, please contact Alban Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • St Albans Care Ltd

Person in charge

  • Delia Abaza (Matron)

Local Authority / Social Services

Admission Criteria

  • Referrals from all sources welcomed
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • Open visiting hours

Parking

  • Parking available on site

Alban Manor Nursing Home Reviews (133)

9.8

Alban Manor Nursing Home has a Review Score of 9.8 (9.821) out of 10, based on 41 reviews in the last 2 years.
Over all time Alban Manor Nursing Home has 133 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alban Manor Nursing Home
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Total of 133, showing 121-133
Review from Anthony M (Son of Resident) published on 6 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been a traumatic period for my elderly mother having to move at 92 years of age. The staff and management at Alban Court have been extremely helpful and supportive in helping my mother move and settle in very quickly. Nothing has been too much trouble for any member of staff or the management/administrative
team. The nursing home is very clean/welcoming and very well run.
I have no reservations in recommending the home.
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Review from Sue H (Daughter-in-law of Resident) published on 5 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was welcomed to Alban Manor in June 2019 for a four week, discharge to assess. In July we were told by doctors that she was extremely poorly and unlikely to survive more than a couple of weeks. Due to the magnificent care that she received at Alban Manor and her strong will and determination,
she proved them wrong.
Sadly we lost her on 1st November but we will always be truly grateful to the staff at Alban Manor for their loving support not only to my mother-in-law but to the whole family. It was clear to see that all the staff members genuinely cared for her wellbeing. She could not have received better care in her last weeks. The family were always made very welcome, it truly felt like my mother-in-law's home where we could come and go as we pleased and the staff began to feel like family too. My mother-in-law was never a demonstrative lady but the staff used to blow her kisses as they her passed her door and she would reciprocate, her face would light up when they came into the room.
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Review from Anna P (Daughter of Resident) published on 5 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were required to find a nursing home for our mother after a stay in hospital following a stroke. Alban Manor was recommended to us by the palliative team at the hospital and we contacted them regarding end of life care. They visited our mother the same day to assess her needs and then agreed to look
after her. We asked to have a high level of care and paid for this in addition to the continuing healthcare provided by the NHS. The transfer from hospital to Alban Manor was efficient. My mum was looked after wonderfully for five days by nurses and care staff. Every member of staff was friendly, kind and very sensitive to the situation and made the whole family feel welcome. We asked if prayers could be read to our mother and this was done regularly. The atmosphere in Alban Manor is warm and friendly whilst also being calm and professional. We feel truly honoured that our mother spent the last few days of her 91-year life in such a super place.
Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for your kind words Anna which I will share with our staff team. It was our privilege to support your mother in her last days. Sending you and the family our best wishes.

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Review from Jason B (Son of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it has a great atmosphere. Staff friendly and will accommodate all your needs. Food great. Lovely new and fresh care home. Recommend to anyone. Beautiful big garden.
Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for the lovely comments Jason. I know our staff care greatly for your mum and have really enjoyed getting to know all the family. Thank you for all your support in our activities within the home.

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Review from Frank C (Husband of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are enthusiastic and caring. For the most part, the service is very good but occasional overlap of information between day and night staff happens to go astray. Rooms clean, bright and well-appointed. Food quality exceptionally good and restaurant area very homely and inviting. Activities
provided very good, cinema and crafts and music by very talented musicians.
Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for the lovely feedback Frank. We are indeed very fortunate with our caring staff. I take on board your comments about handing over information between day and night staff and look to see how we can further improve this process.

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Review from Hazel T (Daughter of Resident) published on 18 September 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Mum was here for a couple of weeks recently and I have very mixed opinions of it. The rooms and gardens are lovely, as expected, as it is newly opened. The food was very good and the chefs excellent and very happy to make food for individual tastes. The young care assistants were very attentive and
kind. The nursing care I found very mixed, depending on who was on duty. Unfortunately, this let the whole experience down as I had hoped to have no worries with this, especially with the costs here.
Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

At Alban Manor, we are always open to constructive feedback, so I thank you for your comments Hazel. Our Clinical Lead nurse is currently working with each of our nurses to ensure they are supported in their practice, their competencies assessed and to ensure that procedures and standards are maintained consistently every day. All your feedback will be fed back to the team.

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Review from Maria H (Daughter of Resident) published on 21 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Alban Manor enough. At an extremely difficult time for our family this care home have truly made my dad feel so welcome and his family with real community spirit. It really is a home from home. The care from staff is excellent, sincere and comes from deep within. Activities delivered
with enthusiasm and good range -particularly enjoy chair yoga with dad and cinema with popcorn! Lots of happy moments already with resident dog Roxy. Last Sunday enjoyed a lovely roast dinner with dad. Food delicious and nutritious menu. Environment bright and cheerful. Thank you so much, Alban Manor, you have given us reassurance and relief that our dad is being very well looked after as his needs have become more with vascular dementia. Excellent dementia unit with nurses present 24 hours a day.
Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

We are so glad to see how well your Father is settling in. Thank you for all your support during this process. We look forward to seeing you regularly for yoga and other activities!

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Review from Paul W (Son of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home run by the most kind, caring people, could not wish for a better place for my father to end his life.
Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for your lovely feedback Paul. It was our privilege to care for your Father and we do hope you will stay in touch.

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Review from K W (Daughter-in-law of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first visit to our last, we have been most impressed with the staff, facilities and care at Alban Manor. Will be recommending.
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Review from Ann G (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother needed respite care. Alban Manor was very welcoming and helped her settle in quickly, offering favourite food and drinks. The staff are all new but again nothing was too much especially the cook who asked her what she liked and how it was cooked. The team have made a great start to make the
house feel like a "home" and we were really pleased with the care they gave our mum. The house has been refurbished to a high standard, mum called it her "hotel".
Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Thank you for your lovely comments, Ann. It was absolutely our pleasure to have your mother come and stay with us. Please do stay in touch.

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Review from Brenda G (Wife of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is getting on very well, the carers are very good and he is well looked after. Everyone is very polite and nothing is too much trouble. They always make sure he is comfortable. I feel like we are part of a family.
Reply from Parminder Grewal, Director at Alban Manor Nursing Home

Thank you for your kind comments, Brenda. You and your husband are indeed part of the family and we will continue to work together to support him in the best possible way.

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Review from Graham L (Friend of Resident) published on 5 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alban Manor is a very friendly and welcoming nursing home which, in every respect, outshines the other care homes I have seen. The newly refurbished accommodation is tastefully decorated, fitted out to a very high standard and comprises a wide range of facilities and equipment. The clean, tidy and
comfortable rooms are well-appointed with light, modern furniture and en suite wet rooms, giving residents a pleasant homely feel. The tasty and varied choice of quality food served in the comfortable dining rooms gives the impression of a top class hotel. Spacious lounge and cinema areas and attractive gardens add to the ambience.
Management and staff are attentive and caring, whether to residents or to visiting friends and relatives. One gains the clear impression that this family concern and its staff have a vision of taking nursing care to a ‘higher level’ in order to satisfy residents’ and their family’s aspirations for the best care possible. They look certain to succeed!
Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

Many thanks for your kind comments, Graham. As ever, we remain open to your feedback and suggestions about how we can further improve our services.

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Review from Marion P (Daughter of Resident) published on 5 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initial impressions are very good. Mum is very happy in her new home. The gardens and rooms are beautiful and the staff and carers very kind and considerate.
Reply from Ramneek Grewal, Director at Alban Manor Nursing Home

It has been our pleasure getting to know your lovely family, Marion. Thank you for entrusting us with your mother's care.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Alban Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Alban Manor Nursing Home is calculated as follows: ( (402 Excellents x 5) + (72 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 481 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alban Manor Nursing Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Delia

Delia Abaza

Job Title: Matron Joined: 2019

I am delighted to introduce myself as Matron of Alban Manor Nursing Home. I am a qualified nurse with over 25 years of experience. I live locally and love walking to work each day. I am so proud of the team that we have at Alban Manor. I hope you will come to visit to see what makes it such a lovely place to live and work.

Ionela

Ionela Buhalniceanu

Job Title: Deputy Manager Joined: 2019

Ionela joined us in 2019 as a Carer and for the last six years has developed her skills, always listening to residents, their families and colleagues to address their concerns and needs. In her spare time, she likes to cook and bring sweet treats for colleagues to enjoy. Ionela is a happy person and loves to make everyone smile.

Breda

Breda Neal

Job Title: Quality Manager Joined: 2021

Breda has worked in the Health and Social Care industry for 37 years, initially training as a nurse back in the 80s.
"My passion is ensuring that residents receive the whole holistic experience whilst living at Alban Manor. I am a bit of a joker and love having a laugh with residents and staff.
I have a few hobbies, including attending soul festivals, my cats and being patron to a charity for my local community."

Nicola

Nicola Chittenden

Job Title: Administrator Joined: 2020

Nicola joined Alban Manor in 2020 as our receptionist, and since having her 2nd child, she has returned as our administrator.
Nicola loves helping others, whether it be residents, staff or children. She worked as a primary school teaching assistant, a driving instructor and owned her own bridesmaids shop. In her spare time, she loves watching football and spending time with her two little girls.

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