Alban Manor Nursing Home

A huge thank you from me for making this very difficult time, so much easier.

The wide smiles you get every time you walk through the door at Alban Manor speak volumes. Mum moved in there in October 2019 after a series of falls at home and we are very pleased with how she is being looked after. She has improved enormously since moving in. The staff are cheeky (in a good way!) funny and personable. There are plenty of activities (yoga, singing, games and crafts) and trips out (shopping, restaurant lunches, museums, etc.). But there is no enforced Butlins-style fun: residents are encouraged to go on trips, but not forced if they'd prefer to stay put - which I think is important so the choice is theirs. It is pricey but feels more like a hotel than a nursing home. The atmosphere is relaxed but caring. I have been in homes where the residents are simply stuck in front of the TV all day. Here, you feel they are encouraged to keep on enjoying life.

Alban Manor is focused on providing outstanding care. The staff are warm and friendly. They are open to receiving feedback and want to do the right thing for their residents. My mother is very happy at home and feels part of a community. Dementia is a difficult illness, and they have the expertise to deal with it.

We moved our Mum from another local care home due to a number of reasons, primarily lack of attention with regard to her health and well-being. Having lost faith in that particular care home, we decided to move our Mum to Alban Manor, where we were greeted from the start with warmth, kindness and compassion. Mum is now in a safe, clean place where she is being cared for by staff who are well-trained, kind, friendly and helpful. The rooms are bright, airy and clean, in fact, the whole home is spotless. There are daily activities and regular trips out. The management are very involved and keep a close eye on the day to day running of the care home. Nothing is too much trouble. There is always a warm welcome from all members of staff and management whenever we visit. As a family, we would highly recommend Alban Manor.

Overall, I would highly recommend this nursing home

They have continued to provide support and advice with the utmost professionalism.

After the worst three months in our lives, we came to the nursing home, straight away it felt like we were going home. The atmosphere was so happy all the staff seeing you would always smile and say hello. I actually looked forward to coming to see her, even though she could not get out of bed she was always dressed and washed. Well done to everyone.

We have two friends staying here and the love and care shown has been brilliant. The staff are always trying to make us more and more comfortable. They really care about those staying here. I would truly recommend this place for anyone looking for true comfort and care.

All the staff are professional and caring, keeping us informed of any medication changes. I'm always made to feel welcome.

Albon Manor has exceeded my expectations in the way they have supported my mother's care. They have delivered person-centered, high-quality care. They are very professional, approachable and attentive. Every request is met. They create a friendly, calm, caring environment. I would highly recommend them.

I have no reservations in recommending the home.

Sadly we lost her on 1st November but we will always be truly grateful to the staff at Alban Manor for their loving support not only to my mother-in-law but to the whole family. It was clear to see that all the staff members genuinely cared for her wellbeing. She could not have received better care in her last weeks. The family were always made very welcome, it truly felt like my mother-in-law's home where we could come and go as we pleased and the staff began to feel like family too. My mother-in-law was never a demonstrative lady but the staff used to blow her kisses as they her passed her door and she would reciprocate, her face would light up when they came into the room.

We were required to find a nursing home for our mother after a stay in hospital following a stroke. Alban Manor was recommended to us by the palliative team at the hospital and we contacted them regarding end of life care. They visited our mother the same day to assess her needs and then agreed to look after her. We asked to have a high level of care and paid for this in addition to the continuing healthcare provided by the NHS. The transfer from hospital to Alban Manor was efficient. My mum was looked after wonderfully for five days by nurses and care staff. Every member of staff was friendly, kind and very sensitive to the situation and made the whole family feel welcome. We asked if prayers could be read to our mother and this was done regularly. The atmosphere in Alban Manor is warm and friendly whilst also being calm and professional. We feel truly honoured that our mother spent the last few days of her 91-year life in such a super place.

I think it has a great atmosphere. Staff friendly and will accommodate all your needs. Food great. Lovely new and fresh care home. Recommend to anyone. Beautiful big garden.

The staff are enthusiastic and caring. For the most part, the service is very good but occasional overlap of information between day and night staff happens to go astray. Rooms clean, bright and well-appointed. Food quality exceptionally good and restaurant area very homely and inviting. Activities provided very good, cinema and crafts and music by very talented musicians.

My Mum was here for a couple of weeks recently and I have very mixed opinions of it. The rooms and gardens are lovely, as expected, as it is newly opened. The food was very good and the chefs excellent and very happy to make food for individual tastes. The young care assistants were very attentive and kind. The nursing care I found very mixed, depending on who was on duty. Unfortunately, this let the whole experience down as I had hoped to have no worries with this, especially with the costs here.

I cannot recommend Alban Manor enough. At an extremely difficult time for our family this care home have truly made my dad feel so welcome and his family with real community spirit. It really is a home from home. The care from staff is excellent, sincere and comes from deep within. Activities delivered with enthusiasm and good range -particularly enjoy chair yoga with dad and cinema with popcorn! Lots of happy moments already with resident dog Roxy. Last Sunday enjoyed a lovely roast dinner with dad. Food delicious and nutritious menu. Environment bright and cheerful. Thank you so much, Alban Manor, you have given us reassurance and relief that our dad is being very well looked after as his needs have become more with vascular dementia. Excellent dementia unit with nurses present 24 hours a day.

Excellent care home run by the most kind, caring people, could not wish for a better place for my father to end his life.

From our first visit to our last, we have been most impressed with the staff, facilities and care at Alban Manor. Will be recommending.

My mother needed respite care. Alban Manor was very welcoming and helped her settle in quickly, offering favourite food and drinks. The staff are all new but again nothing was too much especially the cook who asked her what she liked and how it was cooked. The team have made a great start to make the house feel like a "home" and we were really pleased with the care they gave our mum. The house has been refurbished to a high standard, mum called it her "hotel".