Horsell Lodge

Kettlewell Hill, Woking GU21 4JA
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9.6 51 Reviews
  • Horsell Lodge, Woking
Horsell Lodge Care Home is located on the outskirts of the delightful village of Horsell. The home is built to the latest care standards offering dementia, residential and nursing care on a permanent and short stay basis. This care home prides itself on providing exceptional care in the best possible surroundings with a focus on person-centred care, clinical excellence and family values, including professional physiotherapy sessions.

There are many different enticing spaces to relax in at Horsell Lodge, such as the bistro and quiet lounges dotted around the home, as well as a cinema and hair salon. There are also beautifully landscaped gardens and wind-proof glazed balconies providing outdoor seating all year round.

Safety and comfort are a foremost concern, so all rooms are fitted with a nurse call system and acoustic monitoring for residents' peace of mind. As well as improving quality of sleep, acoustic monitoring can help to reduce the risk of falls. For those living with memory loss or dementia, helpful design features include dementia-friendly elements such as interior decoration, new stable door features, light levels, floor coverings and signage which help to promote a sense of calm and wellbeing, while enabling people living with dementia to find their way around independently and safely.

Horsell Lodge Care Home offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle.
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Care Provided by Horsell Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1890
  • Self-Funded Residential Dementia Care: from £1954
  • RESPITE Self-Funded Residential Care: from £2106
  • RESPITE Self-Funded Residential Dementia Care: from £2170

These prices are only a guideline, please contact Horsell Lodge to find out the exact price for your requirements.

Contact Horsell Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Horsell Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Bignell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (60)

Horsell Lodge Reviews (51)

9.6

Horsell Lodge has a Review Score of 9.6 (9.576) out of 10, based on 23 reviews in the last 2 years.
Over all time Horsell Lodge has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Horsell Lodge
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Total of 51, showing 21-40
Review from L S (Friend of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has always been a good home, I visit a friend a few times a year, and this visit and the whole home were elevated to the next level thanks to the new hospitality manager, the event I attended was one I would have been delighted with if it had been in a restaurant, to receive such 5-star service
in a care home was way above my expectations, I had a chat with him and he explained he was new but had great support from his two managers to move standards forward, it is obvious he is succeeding, a good care home is now a very good one.
Reply from Julie Bignell, Horsell Lodge Manager at Horsell LodgeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us and your lovely comments reflect this. Your feedback will be shared with the team.
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Review from T C (Son of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Care home is generally ok. I think management could be more proactive on the floor. The food is appalling, a lack of respect towards what people want to eat and what’s written on the menu and what’s actually provided. No snacks or fruit available. Most staff came across as pleasant. A strong resistance
to get a doctor appointment as this cost money, even though it was clearly required. At the end I thought there was a lack of compassion from the home and no communication or any interest shown. It was just about money ultimately.
Reply from Julie Bignell, Home Manager at Horsell LodgeThank you for taking the time to leave a review for Horsell Lodge Care Home. We continually strive to improve the care and service we provide and appreciate your feedback which we have taken on board. If you would like to discuss this further, we would be happy to arrange a meeting with you. If this is something youd like to do, please get in touch with us.
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Review from A B (Son of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very appointed purpose-built home with excellent facilities. The staff are very welcoming and are all involved in the care of the residents. They will go above and beyond to ensure that their resident's needs are met.
Only criticism would be that on occasion they do not give enough priority
to some medical needs.
Reply from Julie Bignell, Horsell Lodge Manager at Horsell LodgeThank you for taking the time to leave a review for Horsell Lodge Care Home and for your positive comments about our home and team. We continually strive to improve the care and service we provide and appreciate your feedback. All comments will be shared with the team.
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Review from D W (Respite Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nurses worked above and beyond their duties. All the staff were very caring, special people. I came here convalescing after L4/5 lumbar spine decompression and fusion as I live on my own and have no one to look after me. Very heavy duvets on the beds, I had to ask for a lightweight one which they
found 2 days later. Beautiful modern decor throughout.
Reply from Julie Bignell, Home Manager at Horsell LodgeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge. The care and services we deliver as a team to our residents and families are extremely important to us and we hope you enjoyed your stay with us. Your feedback will be shared with the team.
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Review from Paula P (Daughter of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum had two weeks of respite following her time in the hospital. She was so happy that she decided to become a permanent resident immediately after respite. As a family, we cannot fault the care Mum has received. Every member of staff that we have encountered have been incredibly helpful and very
good at their jobs.
Reply from Julie Bignell, Home Manager at Horsell LodgeThank you for taking the time to leave us a review, Paula. We are so pleased to read your positive comments about your mum’s care at Horsell Lodge and that she’s getting the care she deserves. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Lindy N (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we came to view (we) my husband and myself knew this was where my 93 year old Mum would be happy. I was right it ticks all the boxes. Yesterday my mum rang at 7 to say one of the carers had popped in to give her a share of her birthday chocolates. That sums it up completely, a home from home. She
has blossomed here, no complaints, just pleased to have found this brilliant place for my lovely Mum.
Reply from Julie Bignell, Home Manager at Horsell LodgeThank you for taking the time to leave us a review Lindy, we are so pleased to read your positive comments about your mum’s care at Horsell Lodge and it is lovely to hear she is settling in at the home. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Tom S (Son of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been having respite care at Horsell Lodge and it has been outstanding. The home is beautifully and cleverly designed to maximise comfort and care. The staff are always kind, friendly and attentive.
It has made such a difference to the whole family to know that Dad is safe and well-cared
for. I can recommend Horsell Lodge very highly.
Reply from Julie Bignell, Home Manager at Horsell LodgeThank you for taking the time to leave a review Tom and for your positive comments about our home and team. We are pleased to hear your father is getting the care he deserves. We continually strive to improve the care and service we provide and appreciate your feedback.
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Review from A P (Stepson of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my stepfather was a resident at Horsell Lodge Care Home for only a few weeks, he was made to feel very welcome and the standard of care he received was excellent. Every member of staff we interacted with was professional and friendly and they very seriously cared about each resident.
Reply from Julie Bignell, Home Manager at Horsell LodgeThank you for your kind words and recognition of the team at Horsell Lodge. We are so sorry for your loss and we hope your Stepfather’s time with us was as comfortable as possible. Your positive comments will be passed on to the team.
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Review from Shirley B (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Horsell Lodge for April 2022 to March 2023, when he passed away. At all times, he was treated with patience and respect by every member of staff. I and my family couldn't recommend Horsell Lodge highly enough. He was a strong-willed man, but his opinions were always taken
and treated with respect.
Reply from Julie Bignell, Home Manager at Horsell LodgeThank you, Shirley, for your kind words and recognition of the team at Horsell Lodge. We are so sorry for your loss, and we are pleased that your father received the care that he deserved while he was staying with us. Your comments will be passed on to the team.
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Review from L A (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at Horsell Lodge, whether they are admin, care, medical or nursing, are kind, caring, patient and helpful. Room and communal areas are clean and tidy, from what I have seen so far. I am happy with the care my mum is receiving.
Reply from Julie Bignell, Home Manager at Horsell LodgeThank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your Mum is receiving and the recognition of the team at Horsell Lodge. Your feedback has been passed on to the team.
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Review from Mark G (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents recently moved to Horsell Lodge. Unfortunately, my stepfather passed away shortly afterwards. The team handled the whole situation with utter professionalism and sensitivity. My mother has settled in well, despite her loss, because of the great care she receives and the lovely facilities
and accommodation. We are always received with a friendly smile and welcome from the team when we visit and nothing is too much trouble.


I would have no hesitation in recommending Horsell Lodge for your loved ones.

Reply from Julie Bignell, Home Manager at Horsell LodgeThank you, for your kind words and recognition of the team at Horsell Lodge. Your comments will be passed on to the team. Again, our condolences for the loss of your stepfather and we are pleased that your mother is continuing to receive the care she deserves. Your comments will be passed on to the team. We continually strive to improve our care and services offered and appreciate your feedback. I would like to invite you to give me a call to hear your thoughts on how we can improve the activities offered and perhaps understand better how they can be tailored to be more suited for your mother.
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Review from Jonathan R (Son of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Horsell Lodge Care Home for two weeks of respite care for a parent in their late eighties. They enjoyed their time and were well looked after by very friendly staff. They left looking healthier and in better spirits.
I was disappointed that check out was a day earlier than expected after being
advised that charges were based on days and not nights. Recommend this is pointed out explicitly rather than in small print.
Reply from Julie Bignell, Home Manager at Horsell LodgeThank you for taking the time to leave us a review Jonathan and for your kind words and recognition of the team at Horsell Lodge. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments will be shared with the team. We have taken on board your recommendation about confirming the exact length of stay and appreciate your feedback.
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Review from P D (Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I loved my time at Horsell. The staff help when I need it and the food is delicious. I enjoy morning exercise.
Reply from Home Manager, Home Manager at Horsell LodgeThank you for taking the time to leave us a review. It is lovely to hear you have been enjoying the food and taking part in the morning exercise activities as well as your positive comments about our team at Horsell Lodge. Your comments will be shared with the team who will be delighted to hear your feedback.
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Review from Linda L (Respite Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall stay for my sister was excellent the staff were very good and my sister thought the care home was lovely.
Would definitely recommend Horsell Lodge care home.
The food was good a very nice menu to select from everything is fresh and cooked at the home.
The room was amazing with en-suite
plus many more extras.
Reply from Home Manager, Home Manager at Horsell LodgeThank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister enjoyed her time at Horsell Lodge. l will pass on your kind comments to the whole team.
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Review from G S (Friend of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A family friend has stayed at Horsell Lodge a few times for some respite and always expresses how excellent the home is. I know when the time comes for my loved ones, Horsell Lodge will be our first choice.
Reply from Home Manager, Home Manager at Horsell LodgeThank you for your review and positive comments regarding our home and we are pleased to hear your friend enjoyed their respite stays at our home. Your feedback will be passed on to the team.
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Review from Roseanna K (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Horsell Lodge in October 2020 and took some time to settle for so many reasons. But I would say she has now reached a point where she is as settled as she ever will be, considering her dementia and now with the onset of mixed Alzheimers too.


Understandably, Horsell Lodge has not been

able to avoid being affected by the national shortage of good care staff but they do manage it the best they can. The new manager takes a real interest in the lives of her residents and gets to know them so when you raise any matters with her, she is not aloof from the situation.


The whole care team have really worked hard and consistently to help my Mum feel as settled and comfortable as possible through the ever-changing life of someone with dementia and I for one, really appreciate their thoughtfulness and professionalism.

Reply from Home Manager, Home Manager at Horsell LodgeThank you for taking the time to leave us a review. We are pleased to hear the team have helped to ensure your mother feels comfortable and settled at the home, getting to know the residents is so important to us so we can deliver person-centred care for all our residents and their families. Your feedback will be passed on to the team and thank you again for the review.
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Review from David B (Son of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As we slowly come out of Covid restrictions, Horsell Lodge has lost no time in adding activities for residents to the pre-pandemic level. Dad is the second relative we have placed in Horsell Lodge - we have been impressed with the high standard of care and the quality of staff since this care home opened.
Reply from Home Manager, Home Manager at Horsell LodgeDear David, thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from S R (Daughter of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad made the choice to move to Horsell Lodge in order to be closer to family and due to increasing difficulty in managing living independently. Whilst it has been a big adjustment for him, Horsell Lodge with its great staff, lovely facilities and varied activities have proved an ideal environment.
He has enjoyed the additional social activities and knowing he is getting all the care he needs is a great weight off all his family's minds.
Reply from Home Manager at Horsell LodgeDear Susan, Thank you for your review and positive comments regarding our home and the staff who work hard to deliver high standards of quality care at all times. We are pleased to hear your dad is enjoying getting involved in the activities at the home. All comments will be passed on to the team and thank you again for the review.
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Review from Peter B (Son of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has resided at Horsell Lodge for the past two years. After a difficult initial period, which is understandable after moving out of her home, she has settled in very well thanks to the care and understanding of the staff at Horsell Lodge. The team have been very helpful in catering for mum's
needs. She appreciates the lovely surroundings and the quality of the interior and realises that the care she is receiving is second to none.
Reply from Laura Reeve, Marketing Exec at Horsell LodgeThank you, Peter, for your kind words and recognition of the team at Horsell Lodge, and we are pleased to hear your mother has settled in and she is enjoying the home and its surroundings. All comments will be passed on to the team, and thank you again for the review.
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Review from A G (Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some very minor hiccups on arrival when I found out, not told, that there was a shortage of staff. After that, the attention to detail was impressive; the staff couldn't do enough and frequently went that extra yard. Flexibility from the catering, again going to extremes to satisfy. So thanks to everybody
at Horsell Lodge. I thought the leisurely seating was not always comfortable.
Reply from Home Manager, Home Manager at Horsell LodgeThank you for your kind feedback, which I have passed on to the team. I understand your concerns have now been addressed by the care team. If there is anything further you would like to discuss, please do contact us.
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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Horsell Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.576 for Horsell Lodge is calculated as follows: ( (192 Excellents x 5) + (55 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 269 Ratings = 4.576
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horsell Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Julie

Julie Bignell

Job Title: Home Manager

As the Home Manager at Horsell Lodge, Julie believes residents should be able to live the life they want and be able to be themselves. She enjoys taking on the responsibilities that come with managing a home and encourages the inclusion of everyone in the home to create a friendly environment and a great place for all to live and work.


Julie has worked in a variety of roles within the care sector for over 40 years, including being a registered nurse in the NHS for 20 years in intensive care and then moving to a nursing role within a care home. From there, she progressed to Home Manager and has managed various-sized homes, giving her great experience. Having worked as a nurse in this setting previously, she also understands what the day-to-day role involves, so she can support the team.


Julie operates an open-door policy and is approachable, not only to the team, but to the residents and their relatives too, as Horsell Lodge is their home. She encourages residents to make their rooms their own by bringing in meaningful items to help make it homely for them.


Something that stood out to Julie when she joined Caring Homes was the owners’ care backgrounds. They understand what is involved at the home level, and there is a strong support network in place for the team to continually develop. She is passionate about seeing the care home team members grow and develop in their roles at the home and working together to offer the best care and environment possible.


In her spare time, Julie loves to travel and understand different cultures. She never goes back to the same place twice! She is also interested in ancestry, a fascinating journey of discovery.

Daniela

Daniela Enciu

Job Title: Deputy Home Manager

As Deputy Home Manager, Daniela feels really passionate about helping residents and their families feel part of our community. She strongly believes every resident should have the opportunity to live their life as they wish.

Margaret

Margaret Kelly

Job Title: Home Administrator Joined: 2021

Margaret says she is proud to be part of the team at Horsell Lodge Care Home, providing the best care quality and service to residents while enhancing their daily lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Horsell Lodge to verify any information. View our terms and conditions. Horsell Lodge has an Enhanced Service - more info.