Horsell Lodge

We had an excellent meal here with my mother and family this month, 9 of us. The hospitality team were all very good. The room was very nicely decorated. The food and service were good. And the cost was very low. Thank you!

We must give the hospitality team who did all the work in advance and, cheerfully and efficiently served us on the day, many thanks for a wonderful meal and a day that we will all remember.

My mother assumed she was in prison and certainly felt like this, despite paying own fees. Not sure how they got around taking her here without Social Services being involved, my previous review (on another platform) has been taken down saying I wouldn't allow my dog to stay here. The care staff were nice and kind to my mother, but this home hadn't trained them properly in how to move a person in extreme pain with slide sheets and ignored all pleas to do this by aggressive Sister in charge and manager who caused me real upset when I questioned the care. They also didn't ever want to call a doctor when clearly needed.

We visited my friend on 3rd June. We were greeted in a friendly manner and taken to find her. We chatted and were then taken to a separate dining room to have lunch with her. The room was beautifully set out and comfortable for the three of us to eat and talk privately. The delicious meal was cheerfully and efficiently served to us by one member of staff in particular. He appeared at the right times to bring our food and drinks and then to clear the plates, always with a ready smile. We had a very happy and special time with my friend. A big thank you!

They seem kind and considerate of my dad and our requests too.

We recently celebrated my mother's 90th birthday with close family and friends in a private lounge within Horsell Lodge. The staff had taken the time to decorate the room, including personalised balloons, and provided a delicious selection of party food and a homemade birthday cake. On the day a young chap from the hospitality team looked after all the guests, and everyone commented on his hard work and professionalism. Just one example of the commitment shown by the team which sets Horsell Lodge apart.

The home brilliantly organised a very special lunch for Mum's 90th birthday. The in-house catering team, which I understand is a new team, could not have done any more to make it as special as it was. Tables were brilliantly decorated and the team even had some of Mum's dancing pictures displayed. We were served the menu of the day (chosen in advance) by two of the team. The younger of which was his first time in this environment. He was very professional at all times and courteous in his approach. Overall a fantastic experience. Would thoroughly recommend a private dining experience at Horsell Lodge, which came close to fine dining.

A feeling of safety for my well-being. Happiness is all I am feeling, The warmest greetings from all carers from morning to night, then all through the night sleeping knowing someone is always there for you. An exceptional chef who caters for all resident's needs. Never a wasted moment of the day, so many activities for all.

This has always been a good home, I visit a friend a few times a year, and this visit and the whole home were elevated to the next level thanks to the new hospitality manager, the event I attended was one I would have been delighted with if it had been in a restaurant, to receive such 5-star service in a care home was way above my expectations, I had a chat with him and he explained he was new but had great support from his two managers to move standards forward, it is obvious he is succeeding, a good care home is now a very good one.

Care home is generally ok. I think management could be more proactive on the floor. The food is appalling, a lack of respect towards what people want to eat and what’s written on the menu and what’s actually provided. No snacks or fruit available. Most staff came across as pleasant. A strong resistance to get a doctor appointment as this cost money, even though it was clearly required. At the end I thought there was a lack of compassion from the home and no communication or any interest shown. It was just about money ultimately.

Only criticism would be that on occasion they do not give enough priority to some medical needs.

The nurses worked above and beyond their duties. All the staff were very caring, special people. I came here convalescing after L4/5 lumbar spine decompression and fusion as I live on my own and have no one to look after me. Very heavy duvets on the beds, I had to ask for a lightweight one which they found 2 days later. Beautiful modern decor throughout.

Our mum had two weeks of respite following her time in the hospital. She was so happy that she decided to become a permanent resident immediately after respite. As a family, we cannot fault the care Mum has received. Every member of staff that we have encountered have been incredibly helpful and very good at their jobs.

When we came to view (we) my husband and myself knew this was where my 93 year old Mum would be happy. I was right it ticks all the boxes. Yesterday my mum rang at 7 to say one of the carers had popped in to give her a share of her birthday chocolates. That sums it up completely, a home from home. She has blossomed here, no complaints, just pleased to have found this brilliant place for my lovely Mum.

It has made such a difference to the whole family to know that Dad is safe and well-cared for. I can recommend Horsell Lodge very highly.

Although my stepfather was a resident at Horsell Lodge Care Home for only a few weeks, he was made to feel very welcome and the standard of care he received was excellent. Every member of staff we interacted with was professional and friendly and they very seriously cared about each resident.

My father was a resident at Horsell Lodge for April 2022 to March 2023, when he passed away. At all times, he was treated with patience and respect by every member of staff. I and my family couldn't recommend Horsell Lodge highly enough. He was a strong-willed man, but his opinions were always taken and treated with respect.

All the staff at Horsell Lodge, whether they are admin, care, medical or nursing, are kind, caring, patient and helpful. Room and communal areas are clean and tidy, from what I have seen so far. I am happy with the care my mum is receiving.

I was disappointed that check out was a day earlier than expected after being advised that charges were based on days and not nights. Recommend this is pointed out explicitly rather than in small print.

I loved my time at Horsell. The staff help when I need it and the food is delicious. I enjoy morning exercise.