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Horsell Lodge

Kettlewell Hill, Woking, Surrey GU21 4JA
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Her room is modern and luxurious but feels like home to her as she has been able to personalise itJane C(Daughter of Resident/Service User)
Horsell Lodge, Woking
The staff have provided an amazing service, both to the family and our dad!M M(Son of Resident/Service User)
Horsell Lodge, Woking
The carers were very friendly and efficient, her room was comfortable, and she enjoyed the foodJ M(Son of Resident/Service User)
Horsell Lodge, Woking

Horsell Lodge Care Home is located on the outskirts of the delightful village of Horsell. The home is built to the latest care standards offering dementia, residential and nursing care on a permanent and short stay basis. This care home prides itself on providing exceptional care in the best possible surroundings with a focus on person-centred care, clinical excellence and family values, including professional physiotherapy sessions.

There are many different enticing...  

Care Provided by Horsell Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,041From £2,274
Residential Dementia CareFrom £2,110From £2,344
Nursing CareFrom £2,106From £2,322
Nursing Dementia CareFrom £2,175N/A

Contact Horsell Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie Bignell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (60)

Horsell Lodge Reviews (57)

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9.6

Horsell Lodge has a Review Score of 9.6 (9.646) out of 10, based on 22 reviews in the last 2 years. Over all time Horsell Lodge has 57 reviews.

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Review from Susan C (Daughter of Resident) published on 30 September 2024 Submitted via Website
Overall Experience
We recently had lunch for 8 family members in the private dining room of Horsell Lodge to celebrate my mother's birthday.
From the pre-lunch drink at 12.00 to a final cake with candles after dessert at about 2pm the hospitality team were magnificent.
They had decorated the room in advance with fresh flowers, a table display and birthday banners and had previously given us the opportunity to add anything we wanted.
The quality of the food, which was from the resident's menu and chosen in advance, was very good and, the portion size was huge!

We must give the hospitality team who did all the work in advance and, cheerfully and efficiently served us on the day, many thanks for a wonderful meal and a day that we will all remember.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your comments will be shared with the team.

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Review from Suzanne H (Daughter of Resident) published on 13 September 2024 Submitted via Website
Overall Experience

My mother assumed she was in prison and certainly felt like this, despite paying own fees. Not sure how they got around taking her here without Social Services being involved, my previous review (on another platform) has been taken down saying I wouldn't allow my dog to stay here. The care staff were nice and kind to my mother, but this home hadn't trained them properly in how to move a person in extreme pain with slide sheets and ignored all pleas to do this by aggressive Sister in charge and manager who caused me real upset when I questioned the care. They also didn't ever want to call a doctor when clearly needed.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Dear Suzanne, we're really sorry to hear the feedback you've provided about your mother's experience with us, and would appreciate the opportunity to speak with you in more detail so we can both do our best to improve, as well as hopefully alleviate some of your concerns. I understand that the team...  

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Review from Sheila E (Friend of Resident) published on 27 June 2024 Submitted via Website
Overall Experience

We visited my friend on 3rd June. We were greeted in a friendly manner and taken to find her. We chatted and were then taken to a separate dining room to have lunch with her. The room was beautifully set out and comfortable for the three of us to eat and talk privately. The delicious meal was cheerfully and efficiently served to us by one member of staff in particular. He appeared at the right times to bring our food and drinks and then to clear the plates, always with a ready smile. We had a very happy and special time with my friend. A big thank you!

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and we are pleased to read your positive comments about your friend's care at Horsell Lodge Care Home. It is lovely to read she is settling in at the home; the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be passed on to the team.

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Review from Sue P (Daughter of Resident) published on 18 June 2024 Submitted via Website
Overall Experience
The customer relations man was a fantastic introducer to Horsell Lodge which included him being available on text and replying promptly to every question I sent him.
Once in, my dad received a welcome basket and we worked together on a good care plan for him.
Horsell Lodge has also been available on the phone for updates when I requested one.
I was delighted to see my Dad a week late both clean-shaven and already getting involved a little in the home's activities.

They seem kind and considerate of my dad and our requests too.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. It is lovely to hear your dad is settling in at the home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review from E S (Son of Resident) published on 14 June 2024 Submitted via Website
Overall Experience
My mother has been a resident at Horsell Lodge for approaching five months and now proudly calls it home and is grateful every day for the exceptional care and support she receives.
Particularly praiseworthy is the sincere kindness and personalised attention each member of staff provides to each resident. This extends beyond the numerous carers to the nursing staff, activities and entertainment team, housekeepers and hospitality.

We recently celebrated my mother's 90th birthday with close family and friends in a private lounge within Horsell Lodge. The staff had taken the time to decorate the room, including personalised balloons, and provided a delicious selection of party food and a homemade birthday cake. On the day a young chap from the hospitality team looked after all the guests, and everyone commented on his hard work and professionalism. Just one example of the commitment shown by the team which sets Horsell Lodge apart.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review from Philip D (Son of Resident) published on 14 June 2024 Submitted via Website
Overall Experience

The home brilliantly organised a very special lunch for Mum's 90th birthday. The in-house catering team, which I understand is a new team, could not have done any more to make it as special as it was. Tables were brilliantly decorated and the team even had some of Mum's dancing pictures displayed. We were served the menu of the day (chosen in advance) by two of the team. The younger of which was his first time in this environment. He was very professional at all times and courteous in his approach. Overall a fantastic experience. Would thoroughly recommend a private dining experience at Horsell Lodge, which came close to fine dining.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families is extremely important to us. We continually strive to improve the care and service we provide and appreciate your feedback relating to 'Activities'. Your feedback will be shared with the team.

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Review from L W (Resident / Service User) published on 25 April 2024 Submitted via Postal Card
Overall Experience

A feeling of safety for my well-being. Happiness is all I am feeling, The warmest greetings from all carers from morning to night, then all through the night sleeping knowing someone is always there for you. An exceptional chef who caters for all resident's needs. Never a wasted moment of the day, so many activities for all.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families is extremely important to us, and its lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review from L S (Friend of Resident) published on 22 April 2024 Submitted via Website
Overall Experience

This has always been a good home, I visit a friend a few times a year, and this visit and the whole home were elevated to the next level thanks to the new hospitality manager, the event I attended was one I would have been delighted with if it had been in a restaurant, to receive such 5-star service in a care home was way above my expectations, I had a chat with him and he explained he was new but had great support from his two managers to move standards forward, it is obvious he is succeeding, a good care home is now a very good one.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us and your lovely comments reflect this. Your feedback will be shared with the team.

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Review from T C (Son of Resident) published on 28 March 2024 Submitted via Website
Overall Experience

Care home is generally ok. I think management could be more proactive on the floor. The food is appalling, a lack of respect towards what people want to eat and what’s written on the menu and what’s actually provided. No snacks or fruit available. Most staff came across as pleasant. A strong resistance to get a doctor appointment as this cost money, even though it was clearly required. At the end I thought there was a lack of compassion from the home and no communication or any interest shown. It was just about money ultimately.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave a review for Horsell Lodge Care Home. We continually strive to improve the care and service we provide and appreciate your feedback which we have taken on board. If you would like to discuss this further, we would be happy to arrange a meeting with you. If this is something youd like to do, please get in touch with us.

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Review from A B (Son of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience
This is a very appointed purpose-built home with excellent facilities. The staff are very welcoming and are all involved in the care of the residents. They will go above and beyond to ensure that their resident's needs are met.

Only criticism would be that on occasion they do not give enough priority to some medical needs.

Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave a review for Horsell Lodge Care Home and for your positive comments about our home and team. We continually strive to improve the care and service we provide and appreciate your feedback. All comments will be shared with the team.

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Review from D W (Respite Resident) published on 15 September 2023 Submitted via Postal Card
Overall Experience

The nurses worked above and beyond their duties. All the staff were very caring, special people. I came here convalescing after L4/5 lumbar spine decompression and fusion as I live on my own and have no one to look after me. Very heavy duvets on the beds, I had to ask for a lightweight one which they found 2 days later. Beautiful modern decor throughout.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge. The care and services we deliver as a team to our residents and families are extremely important to us and we hope you enjoyed your stay with us. Your feedback will be shared with the team.

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Review from Paula P (Daughter of Resident) published on 6 September 2023 Submitted via Postal Card
Overall Experience

Our mum had two weeks of respite following her time in the hospital. She was so happy that she decided to become a permanent resident immediately after respite. As a family, we cannot fault the care Mum has received. Every member of staff that we have encountered have been incredibly helpful and very good at their jobs.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review, Paula. We are so pleased to read your positive comments about your mum’s care at Horsell Lodge and that she’s getting the care she deserves. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review from Lindy N (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card
Overall Experience

When we came to view (we) my husband and myself knew this was where my 93 year old Mum would be happy. I was right it ticks all the boxes. Yesterday my mum rang at 7 to say one of the carers had popped in to give her a share of her birthday chocolates. That sums it up completely, a home from home. She has blossomed here, no complaints, just pleased to have found this brilliant place for my lovely Mum.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review Lindy, we are so pleased to read your positive comments about your mum’s care at Horsell Lodge and it is lovely to hear she is settling in at the home. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review from Tom S (Son of Resident) published on 29 June 2023 Submitted via Website
Overall Experience
My father has been having respite care at Horsell Lodge and it has been outstanding. The home is beautifully and cleverly designed to maximise comfort and care. The staff are always kind, friendly and attentive.

It has made such a difference to the whole family to know that Dad is safe and well-cared for. I can recommend Horsell Lodge very highly.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave a review Tom and for your positive comments about our home and team. We are pleased to hear your father is getting the care he deserves. We continually strive to improve the care and service we provide and appreciate your feedback.

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Review from A P (Stepson of Resident) published on 13 June 2023 Submitted via Postal Card
Overall Experience

Although my stepfather was a resident at Horsell Lodge Care Home for only a few weeks, he was made to feel very welcome and the standard of care he received was excellent. Every member of staff we interacted with was professional and friendly and they very seriously cared about each resident.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for your kind words and recognition of the team at Horsell Lodge. We are so sorry for your loss and we hope your Stepfather’s time with us was as comfortable as possible. Your positive comments will be passed on to the team.

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Review from Shirley B (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience

My father was a resident at Horsell Lodge for April 2022 to March 2023, when he passed away. At all times, he was treated with patience and respect by every member of staff. I and my family couldn't recommend Horsell Lodge highly enough. He was a strong-willed man, but his opinions were always taken and treated with respect.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you, Shirley, for your kind words and recognition of the team at Horsell Lodge. We are so sorry for your loss, and we are pleased that your father received the care that he deserved while he was staying with us. Your comments will be passed on to the team.

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Review from L A (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card
Overall Experience

All the staff at Horsell Lodge, whether they are admin, care, medical or nursing, are kind, caring, patient and helpful. Room and communal areas are clean and tidy, from what I have seen so far. I am happy with the care my mum is receiving.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your Mum is receiving and the recognition of the team at Horsell Lodge. Your feedback has been passed on to the team.

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Review from Jonathan R (Son of Resident) published on 27 February 2023 Submitted via Website
Overall Experience
We used Horsell Lodge Care Home for two weeks of respite care for a parent in their late eighties. They enjoyed their time and were well looked after by very friendly staff. They left looking healthier and in better spirits.

I was disappointed that check out was a day earlier than expected after being advised that charges were based on days and not nights. Recommend this is pointed out explicitly rather than in small print.

Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review Jonathan and for your kind words and recognition of the team at Horsell Lodge. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments will be shared with the team. We have taken on board your recommendation about confirming the exact length of stay and appreciate your feedback.

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Review from P D (Resident / Service User) published on 17 October 2022 Submitted via Postal Card
Overall Experience

I loved my time at Horsell. The staff help when I need it and the food is delicious. I enjoy morning exercise.

Reply from Home Manager, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review. It is lovely to hear you have been enjoying the food and taking part in the morning exercise activities as well as your positive comments about our team at Horsell Lodge. Your comments will be shared with the team who will be delighted to hear your feedback.

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Review from Linda L (Respite Resident) published on 31 August 2022 Submitted via Website
Overall Experience
The overall stay for my sister was excellent the staff were very good and my sister thought the care home was lovely.
Would definitely recommend Horsell Lodge care home.
The food was good a very nice menu to select from everything is fresh and cooked at the home.

The room was amazing with en-suite plus many more extras.

Reply from Home Manager, Home Manager at Horsell Lodge

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister enjoyed her time at Horsell Lodge. l will pass on your kind comments to the whole team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 March 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (2)

News
  • 22 May 2025

    Dementia is an umbrella term for a range of progressive neurological conditions that affect memory, thinking, behaviour and the ability to perform everyday tasks. It is most associated with Alzheimer’s...

Upcoming Events
  • 08 Sep 2026Organiser: Horsell Lodge
  • 08 Sep 2026Organiser: Horsell Lodge

Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Horsell Lodge.

Meet the Team (3)

Julie Bignell
Julie BignellJob Title:Home Manager

As the Home Manager at Horsell Lodge, Julie believes residents should be able to live the life they want and be able to be themselves. She enjoys taking on the responsibilities that come with managing a home and encourages the inclusion of everyone in the home to create a friendly environment and a great place for all to live and work.

Julie has worked in a variety of roles within the care sector for over 40 years, including being a registered nurse in the NHS for 20 years in intensive care and then moving to a nursing role within a care home. From there, she progressed to Home Manager and has managed various-sized homes, giving her great experience. Having worked as a nurse in this setting previously, she also understands what the day-to-day role involves, so she can support the team.

Julie operates an open-door policy and is approachable, not only to the team, but to the residents and their relatives too, as Horsell Lodge is their home. She encourages residents to make their rooms their own by bringing in meaningful items to help make it homely for them.

Something that stood out to Julie when she joined Caring Homes was the owners’ care backgrounds. They understand what is involved at the home level, and there is a strong support network in place for the team to continually develop. She is passionate about seeing the care home team members grow and develop in their roles at the home and working together to offer the best care and environment possible.

In her spare time, Julie loves to travel and understand different cultures. She never goes back to the same place twice! She is also interested in ancestry, a fascinating journey of discovery.

Daniela Enciu
Daniela EnciuJob Title:Deputy Home Manager

As Deputy Home Manager, Daniela feels really passionate about helping residents and their families feel part of our community. She strongly believes every resident should have the opportunity to live their life as they wish.

Margaret Kelly
Margaret KellyJob Title:Home AdministratorJoined: 2021

Margaret says she is proud to be part of the team at Horsell Lodge Care Home, providing the best care quality and service to residents while enhancing their daily lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Horsell Lodge to verify any information. View our terms and conditions. Horsell Lodge has an Enhanced Service -more info.