Horsell Lodge

I loved my time at Horsell. The staff help when I need it and the food is delicious. I enjoy morning exercise.

The room was amazing with en-suite plus many more extras.

A family friend has stayed at Horsell Lodge a few times for some respite and always expresses how excellent the home is. I know when the time comes for my loved ones, Horsell Lodge will be our first choice.

Mum moved to Horsell Lodge in October 2020 and took some time to settle for so many reasons. But I would say she has now reached a point where she is as settled as she ever will be, considering her dementia and now with the onset of mixed Alzheimers too.

Understandably, Horsell Lodge has not been able to avoid being affected by the national shortage of good care staff but they do manage it the best they can. The new manager takes a real interest in the lives of her residents and gets to know them so when you raise any matters with her, she is not aloof from the situation.

The whole care team have really worked hard and consistently to help my Mum feel as settled and comfortable as possible through the ever-changing life of someone with dementia and I for one, really appreciate their thoughtfulness and professionalism.

As we slowly come out of Covid restrictions, Horsell Lodge has lost no time in adding activities for residents to the pre-pandemic level. Dad is the second relative we have placed in Horsell Lodge - we have been impressed with the high standard of care and the quality of staff since this care home opened.

My Dad made the choice to move to Horsell Lodge in order to be closer to family and due to increasing difficulty in managing living independently. Whilst it has been a big adjustment for him, Horsell Lodge with its great staff, lovely facilities and varied activities have proved an ideal environment. He has enjoyed the additional social activities and knowing he is getting all the care he needs is a great weight off all his family's minds.

My mother has resided at Horsell Lodge for the past two years. After a difficult initial period, which is understandable after moving out of her home, she has settled in very well thanks to the care and understanding of the staff at Horsell Lodge. The team have been very helpful in catering for mum's needs. She appreciates the lovely surroundings and the quality of the interior and realises that the care she is receiving is second to none.

Some very minor hiccups on arrival when I found out, not told, that there was a shortage of staff. After that, the attention to detail was impressive; the staff couldn't do enough and frequently went that extra yard. Flexibility from the catering, again going to extremes to satisfy. So thanks to everybody at Horsell Lodge. I thought the leisurely seating was not always comfortable.

As might be expected, there were some issues. My parents were disappointed with the food and struggled with the timings of the meals. However, during their stay the staff adjusted to some of my parents wants and I understand a new cook has been appointed.

From the moment we first approached the team at Horsell Lodge they were helpful, happy and empathetic to my needs for our mother. They talked me through everything associated with the home and made me feel at ease. When both my mother and myself visited for the first time; during Covid, they supported us and made us feel very welcome. From then on I knew this was the best place for my mother. Initially, we booked in for respite care to see how mum would adapt to the change and also if she was happy. Mother has been in homes for respite care before and hated them; she loves Horsell Lodge, so much so we have now signed a full-term contract as she loves it so much. The staff are amazing and so happy and friendly, cannot recommend the home enough.

The manager and care staff took time and trouble to ask about my wife's medical needs as a Parkinson's sufferer and her personal preferences. Care was taken to ensure that she tested negative for Covid 19 before admission and that she was kept safely isolated during her stay, as she had not at that time been vaccinated.

Despite being quarantined, during her stay, she was kept informed of what was on offer by way of activities, facilities and also menu choices for meals. Questions I had about her routine during her stay and any issues such as sleeping patterns and toiling were answered fully and promptly.

Mum has only been a resident at Horsell lodge for three weeks but is so happy there. The staff have gone out of their way to make her feel settled and happy. She is a good food lover and rates the meals very highly! Her room is modern and luxurious but feels like home to her as she has been able to personalise it with her own pictures on the walls. Thank you to the whole team.

We chose this Care Home because of the friendly happy attitude of the manager and salesperson. My husband was their first resident. The building is lovely and beautifully furnished. The gardens are still colourful in October. The chef accommodates my husband's preferences for food and even has a supply of his favourite wine on hand. The staff are caring and friendly and my husband is very well cared for whilst allowing him independence.

Horsell Lodge is a lovely brand new facility and the staff are all very helpful and personable. They go out of their way to make the residents comfortable and also to make things easier for the family of residents. A member of staff even used her own skype account so the whole family could talk to my mum on her birthday after we had problems using my mum's account. It has been difficult for everyone during the pandemic but as soon as they could, they found ways to allow visits in a safe way without putting their vulnerable residents at risk. They regularly hold events and entertainments and you can see from the pictures how much these are enjoyed. The Lodge has the look of a 5-star hotel but the feel of a family home so you can be confident that your loved one is being really well looked after and cared for in very pleasant surroundings. My mum is still pretty mobile and really enjoys the lovely gardens.

I am very happy with the care provided for my wife at Horsell Lodge. My wife is also very happy. The staff are competent and friendly. The food is good with alternatives for most courses. The Home put on many activities for the residents. If the opportunity arises I would recommend this Home.

When my father died earlier this year, my mother and I decided that it would be nicer for her to move from Sussex (where she had always lived) to Surrey to be near all the family. She had to move during Covid, which meant a two-week quarantine and Covid tests. For a (nearly) 90-year old, this upheaval could have been traumatic. But the entire staff of Horsell Lodge, from the manager to all the care workers, have been wonderful.... making her feel part of the family from day 1. My mother is really happy, settled and her sense of humour is back. I have been made incredibly welcome and the home makes it possible to visit often. This is a really caring home and I would have no hesitation in recommending this.

At last, piece of mind and no guilty conscience. My husband is a resident at Horsell Lodge and happy and contented to be there. This home is a jewel shining brightly in the quagmire of homes that do not shine! Having finally realised that I could no longer care for my husband at home, someone recommended Horsell Lodge. As soon as I made contact with the home, I was impressed with their very caring attitude and professionalism. My husband was admitted, and we have not looked back since. I cannot fault anything at all about the home. It really is a 'home' with a bright, light modern interior reminiscent of a luxury hotel, or as my husband says - he is on a cruise! The calibre of staff is very high, unlike many other establishments, and they all go the 'extra mile' in their care of the residents. They find out as much as possible about each resident, in advance in order to make them feel welcome and special. We are both extremely happy with our choice and feel lucky to have found this home.

We were lucky enough to discover Horsell Lodge back in January of this year, shortly after it re-opened following building and refurbishment works. We were looking for a good care home for my elderly mother, who was still living on her own but was unable to cope. Horsell Lodge is delightful - beautifully designed and furnished throughout, but it still retains the feeling of being comfortable in your own home. I can't praise all the staff and management teams enough. All the staff are so kind and thoughtful with all the residents and the management teams are very professional and caring. The home is spotlessly clean, serves the most amazing food and there are always plenty of activities to get involved with. And to top it all, the home has its own cinema room - a place you will find my mother visiting most afternoons. If you are looking for a care home that offers a superb, caring service then I highly recommend Horsell Lodge.

We feel so pleased and relieved to have found somewhere where mum is happy and we know she is getting first-class care.