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Horsell Lodge

Kettlewell Hill, Woking, Surrey GU21 4JA
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Her room is modern and luxurious but feels like home to her as she has been able to personalise itJane C(Daughter of Resident/Service User)
Horsell Lodge, Woking
The staff have provided an amazing service, both to the family and our dad!M M(Son of Resident/Service User)
Horsell Lodge, Woking
The carers were very friendly and efficient, her room was comfortable, and she enjoyed the foodJ M(Son of Resident/Service User)
Horsell Lodge, Woking

Horsell Lodge Care Home is located on the outskirts of the delightful village of Horsell. The home is built to the latest care standards offering dementia, residential and nursing care on a permanent and short stay basis. This care home prides itself on providing exceptional care in the best possible surroundings with a focus on person-centred care, clinical excellence and family values, including professional physiotherapy sessions.

There are many different enticing...  

Care Provided by Horsell Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,041From £2,274
Residential Dementia CareFrom £2,110From £2,344
Nursing CareFrom £2,106From £2,322
Nursing Dementia CareFrom £2,175N/A

Contact Horsell Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie Bignell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (60)

Horsell Lodge Reviews (57)

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9.6

Horsell Lodge has a Review Score of 9.6 (9.646) out of 10, based on 22 reviews in the last 2 years. Over all time Horsell Lodge has 57 reviews.

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Review from G S (Friend of Resident) published on 27 June 2022 Submitted via Website
Overall Experience

A family friend has stayed at Horsell Lodge a few times for some respite and always expresses how excellent the home is. I know when the time comes for my loved ones, Horsell Lodge will be our first choice.

Reply from Home Manager, Home Manager at Horsell Lodge

Thank you for your review and positive comments regarding our home and we are pleased to hear your friend enjoyed their respite stays at our home. Your feedback will be passed on to the team.

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Review from Roseanna K (Daughter of Resident) published on 7 June 2022 Submitted via Website
Overall Experience

Mum moved to Horsell Lodge in October 2020 and took some time to settle for so many reasons. But I would say she has now reached a point where she is as settled as she ever will be, considering her dementia and now with the onset of mixed Alzheimers too.

Understandably, Horsell Lodge has not been able to avoid being affected by the national shortage of good care staff but they do manage it the best they can. The new manager takes a real interest in the lives of her residents and gets to know them so when you raise any matters with her, she is not aloof from the situation.

The whole care team have really worked hard and consistently to help my Mum feel as settled and comfortable as possible through the ever-changing life of someone with dementia and I for one, really appreciate their thoughtfulness and professionalism.

Reply from Home Manager, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are pleased to hear the team have helped to ensure your mother feels comfortable and settled at the home, getting to know the residents is so important to us so we can deliver person-centred care for all our residents and their families. Your feedback will be passed on to the team and thank you again for the review.

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Review from David B (Son of Resident) published on 1 June 2022 Submitted via Website
Overall Experience

As we slowly come out of Covid restrictions, Horsell Lodge has lost no time in adding activities for residents to the pre-pandemic level. Dad is the second relative we have placed in Horsell Lodge - we have been impressed with the high standard of care and the quality of staff since this care home opened.

Reply from Home Manager, Home Manager at Horsell Lodge

Dear David, thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from S R (Daughter of Resident) published on 31 May 2022 Submitted via Website
Overall Experience

My Dad made the choice to move to Horsell Lodge in order to be closer to family and due to increasing difficulty in managing living independently. Whilst it has been a big adjustment for him, Horsell Lodge with its great staff, lovely facilities and varied activities have proved an ideal environment. He has enjoyed the additional social activities and knowing he is getting all the care he needs is a great weight off all his family's minds.

Reply from Home Manager, at Horsell Lodge

Dear Susan, Thank you for your review and positive comments regarding our home and the staff who work hard to deliver high standards of quality care at all times. We are pleased to hear your dad is enjoying getting involved in the activities at the home. All comments will be passed on to the team and thank you again for the review.

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Review from Peter B (Son of Resident) published on 30 May 2022 Submitted via Website
Overall Experience

My mother has resided at Horsell Lodge for the past two years. After a difficult initial period, which is understandable after moving out of her home, she has settled in very well thanks to the care and understanding of the staff at Horsell Lodge. The team have been very helpful in catering for mum's needs. She appreciates the lovely surroundings and the quality of the interior and realises that the care she is receiving is second to none.

Reply from Laura Reeve, Marketing Exec at Horsell Lodge

Thank you, Peter, for your kind words and recognition of the team at Horsell Lodge, and we are pleased to hear your mother has settled in and she is enjoying the home and its surroundings. All comments will be passed on to the team, and thank you again for the review.

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Review from A G (Resident / Service User) published on 10 May 2022 Submitted via Postal Card
Overall Experience

Some very minor hiccups on arrival when I found out, not told, that there was a shortage of staff. After that, the attention to detail was impressive; the staff couldn't do enough and frequently went that extra yard. Flexibility from the catering, again going to extremes to satisfy. So thanks to everybody at Horsell Lodge. I thought the leisurely seating was not always comfortable.

Reply from Home Manager, Home Manager at Horsell Lodge

Thank you for your kind feedback, which I have passed on to the team. I understand your concerns have now been addressed by the care team. If there is anything further you would like to discuss, please do contact us.

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Review from Philip S (Son of Resident) published on 19 November 2021 Submitted via Website
Overall Experience
Family members selected Horsell Lodge for my parents after looking at a number of other homes online. My niece visited the home in advance. My parents stayed for three weeks respite care. They found the environment very pleasant and the furnishings in their rooms were very good. The home also has pleasant gardens with plenty of outside seating and new equipment. The staff were also very caring and kind towards my parents and got on well with them. The staff also made a real effort to keep in touch with me and I was impressed during those conversations. When I visited the home the Covid-19 procedures were carried out very effectively and my interactions with the staff were very good. I also found the environment to be impressive.

As might be expected, there were some issues. My parents were disappointed with the food and struggled with the timings of the meals. However, during their stay the staff adjusted to some of my parents wants and I understand a new cook has been appointed.

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Review from Sian R (Daughter of Resident) published on 3 June 2021 Submitted via Website
Overall Experience

From the moment we first approached the team at Horsell Lodge they were helpful, happy and empathetic to my needs for our mother. They talked me through everything associated with the home and made me feel at ease. When both my mother and myself visited for the first time; during Covid, they supported us and made us feel very welcome. From then on I knew this was the best place for my mother. Initially, we booked in for respite care to see how mum would adapt to the change and also if she was happy. Mother has been in homes for respite care before and hated them; she loves Horsell Lodge, so much so we have now signed a full-term contract as she loves it so much. The staff are amazing and so happy and friendly, cannot recommend the home enough.

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Review from Stephen S (Husband of Resident) published on 19 March 2021 Submitted via Website
Overall Experience

The manager and care staff took time and trouble to ask about my wife's medical needs as a Parkinson's sufferer and her personal preferences. Care was taken to ensure that she tested negative for Covid 19 before admission and that she was kept safely isolated during her stay, as she had not at that time been vaccinated.

Despite being quarantined, during her stay, she was kept informed of what was on offer by way of activities, facilities and also menu choices for meals. Questions I had about her routine during her stay and any issues such as sleeping patterns and toiling were answered fully and promptly.

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Review from Jane C (Daughter of Resident) published on 26 October 2020 Submitted via Website
Overall Experience

Mum has only been a resident at Horsell lodge for three weeks but is so happy there. The staff have gone out of their way to make her feel settled and happy. She is a good food lover and rates the meals very highly! Her room is modern and luxurious but feels like home to her as she has been able to personalise it with her own pictures on the walls. Thank you to the whole team.

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Review from Moira M (Wife of Resident) published on 23 October 2020 Submitted via Website
Overall Experience

We chose this Care Home because of the friendly happy attitude of the manager and salesperson. My husband was their first resident. The building is lovely and beautifully furnished. The gardens are still colourful in October. The chef accommodates my husband's preferences for food and even has a supply of his favourite wine on hand. The staff are caring and friendly and my husband is very well cared for whilst allowing him independence.

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Review from Ramani L (Daughter of Resident) published on 23 October 2020 Submitted via Website
Overall Experience

Horsell Lodge is a lovely brand new facility and the staff are all very helpful and personable. They go out of their way to make the residents comfortable and also to make things easier for the family of residents. A member of staff even used her own skype account so the whole family could talk to my mum on her birthday after we had problems using my mum's account. It has been difficult for everyone during the pandemic but as soon as they could, they found ways to allow visits in a safe way without putting their vulnerable residents at risk. They regularly hold events and entertainments and you can see from the pictures how much these are enjoyed. The Lodge has the look of a 5-star hotel but the feel of a family home so you can be confident that your loved one is being really well looked after and cared for in very pleasant surroundings. My mum is still pretty mobile and really enjoys the lovely gardens.

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Review from David G (Husband of Resident) published on 23 October 2020 Submitted via Website
Overall Experience

I am very happy with the care provided for my wife at Horsell Lodge. My wife is also very happy. The staff are competent and friendly. The food is good with alternatives for most courses. The Home put on many activities for the residents. If the opportunity arises I would recommend this Home.

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Review from Jennifer B (Daughter of Resident) published on 21 October 2020 Submitted via Website
Overall Experience

When my father died earlier this year, my mother and I decided that it would be nicer for her to move from Sussex (where she had always lived) to Surrey to be near all the family. She had to move during Covid, which meant a two-week quarantine and Covid tests. For a (nearly) 90-year old, this upheaval could have been traumatic. But the entire staff of Horsell Lodge, from the manager to all the care workers, have been wonderful.... making her feel part of the family from day 1. My mother is really happy, settled and her sense of humour is back. I have been made incredibly welcome and the home makes it possible to visit often. This is a really caring home and I would have no hesitation in recommending this.

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Review from Linda B (Wife of Resident) published on 16 September 2020 Submitted via Website
Overall Experience

At last, piece of mind and no guilty conscience. My husband is a resident at Horsell Lodge and happy and contented to be there. This home is a jewel shining brightly in the quagmire of homes that do not shine! Having finally realised that I could no longer care for my husband at home, someone recommended Horsell Lodge. As soon as I made contact with the home, I was impressed with their very caring attitude and professionalism. My husband was admitted, and we have not looked back since. I cannot fault anything at all about the home. It really is a 'home' with a bright, light modern interior reminiscent of a luxury hotel, or as my husband says - he is on a cruise! The calibre of staff is very high, unlike many other establishments, and they all go the 'extra mile' in their care of the residents. They find out as much as possible about each resident, in advance in order to make them feel welcome and special. We are both extremely happy with our choice and feel lucky to have found this home.

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Review from Janet P (Daughter of Resident) published on 28 July 2020 Submitted via Website
Overall Experience

We were lucky enough to discover Horsell Lodge back in January of this year, shortly after it re-opened following building and refurbishment works. We were looking for a good care home for my elderly mother, who was still living on her own but was unable to cope. Horsell Lodge is delightful - beautifully designed and furnished throughout, but it still retains the feeling of being comfortable in your own home. I can't praise all the staff and management teams enough. All the staff are so kind and thoughtful with all the residents and the management teams are very professional and caring. The home is spotlessly clean, serves the most amazing food and there are always plenty of activities to get involved with. And to top it all, the home has its own cinema room - a place you will find my mother visiting most afternoons. If you are looking for a care home that offers a superb, caring service then I highly recommend Horsell Lodge.

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Review from Alyson S (Daughter of Resident) published on 21 January 2020 Submitted via Website
Overall Experience
Mum has settled quickly and happily into this beautiful new care home. The staff are kind and friendly and they and the other residents have made mum feel very welcome. We, her family, are also well looked after when we visit and we very much appreciate the advice and help the staff have given us.

We feel so pleased and relieved to have found somewhere where mum is happy and we know she is getting first-class care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 March 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (2)

News
  • 22 May 2025

    Dementia is an umbrella term for a range of progressive neurological conditions that affect memory, thinking, behaviour and the ability to perform everyday tasks. It is most associated with Alzheimer’s...

Upcoming Events
  • 08 Sep 2026Organiser: Horsell Lodge
  • 08 Sep 2026Organiser: Horsell Lodge

Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Horsell Lodge.

Meet the Team (3)

Julie Bignell
Julie BignellJob Title:Home Manager

As the Home Manager at Horsell Lodge, Julie believes residents should be able to live the life they want and be able to be themselves. She enjoys taking on the responsibilities that come with managing a home and encourages the inclusion of everyone in the home to create a friendly environment and a great place for all to live and work.

Julie has worked in a variety of roles within the care sector for over 40 years, including being a registered nurse in the NHS for 20 years in intensive care and then moving to a nursing role within a care home. From there, she progressed to Home Manager and has managed various-sized homes, giving her great experience. Having worked as a nurse in this setting previously, she also understands what the day-to-day role involves, so she can support the team.

Julie operates an open-door policy and is approachable, not only to the team, but to the residents and their relatives too, as Horsell Lodge is their home. She encourages residents to make their rooms their own by bringing in meaningful items to help make it homely for them.

Something that stood out to Julie when she joined Caring Homes was the owners’ care backgrounds. They understand what is involved at the home level, and there is a strong support network in place for the team to continually develop. She is passionate about seeing the care home team members grow and develop in their roles at the home and working together to offer the best care and environment possible.

In her spare time, Julie loves to travel and understand different cultures. She never goes back to the same place twice! She is also interested in ancestry, a fascinating journey of discovery.

Daniela Enciu
Daniela EnciuJob Title:Deputy Home Manager

As Deputy Home Manager, Daniela feels really passionate about helping residents and their families feel part of our community. She strongly believes every resident should have the opportunity to live their life as they wish.

Margaret Kelly
Margaret KellyJob Title:Home AdministratorJoined: 2021

Margaret says she is proud to be part of the team at Horsell Lodge Care Home, providing the best care quality and service to residents while enhancing their daily lives.

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