
Her room is modern and luxurious but feels like home to her as she has been able to personalise itJane C(Daughter of Resident/Service User)

The staff have provided an amazing service, both to the family and our dad!M M(Son of Resident/Service User)

The carers were very friendly and efficient, her room was comfortable, and she enjoyed the foodJ M(Son of Resident/Service User)

Her room is modern and luxurious but feels like home to her as she has been able to personalise itJane C(Daughter of Resident/Service User)

The staff have provided an amazing service, both to the family and our dad!M M(Son of Resident/Service User)

The carers were very friendly and efficient, her room was comfortable, and she enjoyed the foodJ M(Son of Resident/Service User)

Horsell Lodge Care Home is located on the outskirts of the delightful village of Horsell. The home is built to the latest care standards offering dementia, residential and nursing care on a permanent and short stay basis. This care home prides itself on providing exceptional care in the best possible surroundings with a focus on person-centred care, clinical excellence and family values, including professional physiotherapy sessions.
There are many different enticing...
Care Provided by Horsell Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
- Day Care
Facilities
- Gardens
- Bar/Café
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Horsell Lodge for full pricing details and T&Cs.
Contact Horsell Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Caring Homes Group
- Private Owned
Person in charge
- Julie Bignell (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (60)
Horsell Lodge Reviews (57)
Horsell Lodge has a Review Score of 9.6 (9.646) out of 10, based on 22 reviews in the last 2 years.
Over all time Horsell Lodge has 57 reviews.
A family friend has stayed at Horsell Lodge a few times for some respite and always expresses how excellent the home is. I know when the time comes for my loved ones, Horsell Lodge will be our first choice.
Thank you for your review and positive comments regarding our home and we are pleased to hear your friend enjoyed their respite stays at our home. Your feedback will be passed on to the team.
Mum moved to Horsell Lodge in October 2020 and took some time to settle for so many reasons. But I would say she has now reached a point where she is as settled as she ever will be, considering her dementia and now with the onset of mixed Alzheimers too.
Understandably, Horsell Lodge has not been able to avoid being affected by the national shortage of good care staff but they do manage it the best they can. The new manager takes a real interest in the lives of her residents and gets to know them so when you raise any matters with her, she is not aloof from the situation.
The whole care team have really worked hard and consistently to help my Mum feel as settled and comfortable as possible through the ever-changing life of someone with dementia and I for one, really appreciate their thoughtfulness and professionalism.
Thank you for taking the time to leave us a review. We are pleased to hear the team have helped to ensure your mother feels comfortable and settled at the home, getting to know the residents is so important to us so we can deliver person-centred care for all our residents and their families. Your feedback will be passed on to the team and thank you again for the review.
As we slowly come out of Covid restrictions, Horsell Lodge has lost no time in adding activities for residents to the pre-pandemic level. Dad is the second relative we have placed in Horsell Lodge - we have been impressed with the high standard of care and the quality of staff since this care home opened.
Dear David, thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
My Dad made the choice to move to Horsell Lodge in order to be closer to family and due to increasing difficulty in managing living independently. Whilst it has been a big adjustment for him, Horsell Lodge with its great staff, lovely facilities and varied activities have proved an ideal environment. He has enjoyed the additional social activities and knowing he is getting all the care he needs is a great weight off all his family's minds.
Dear Susan, Thank you for your review and positive comments regarding our home and the staff who work hard to deliver high standards of quality care at all times. We are pleased to hear your dad is enjoying getting involved in the activities at the home. All comments will be passed on to the team and thank you again for the review.
My mother has resided at Horsell Lodge for the past two years. After a difficult initial period, which is understandable after moving out of her home, she has settled in very well thanks to the care and understanding of the staff at Horsell Lodge. The team have been very helpful in catering for mum's needs. She appreciates the lovely surroundings and the quality of the interior and realises that the care she is receiving is second to none.
Thank you, Peter, for your kind words and recognition of the team at Horsell Lodge, and we are pleased to hear your mother has settled in and she is enjoying the home and its surroundings. All comments will be passed on to the team, and thank you again for the review.
Some very minor hiccups on arrival when I found out, not told, that there was a shortage of staff. After that, the attention to detail was impressive; the staff couldn't do enough and frequently went that extra yard. Flexibility from the catering, again going to extremes to satisfy. So thanks to everybody at Horsell Lodge. I thought the leisurely seating was not always comfortable.
Thank you for your kind feedback, which I have passed on to the team. I understand your concerns have now been addressed by the care team. If there is anything further you would like to discuss, please do contact us.
As might be expected, there were some issues. My parents were disappointed with the food and struggled with the timings of the meals. However, during their stay the staff adjusted to some of my parents wants and I understand a new cook has been appointed.
From the moment we first approached the team at Horsell Lodge they were helpful, happy and empathetic to my needs for our mother. They talked me through everything associated with the home and made me feel at ease. When both my mother and myself visited for the first time; during Covid, they supported us and made us feel very welcome. From then on I knew this was the best place for my mother. Initially, we booked in for respite care to see how mum would adapt to the change and also if she was happy. Mother has been in homes for respite care before and hated them; she loves Horsell Lodge, so much so we have now signed a full-term contract as she loves it so much. The staff are amazing and so happy and friendly, cannot recommend the home enough.
The manager and care staff took time and trouble to ask about my wife's medical needs as a Parkinson's sufferer and her personal preferences. Care was taken to ensure that she tested negative for Covid 19 before admission and that she was kept safely isolated during her stay, as she had not at that time been vaccinated.
Despite being quarantined, during her stay, she was kept informed of what was on offer by way of activities, facilities and also menu choices for meals. Questions I had about her routine during her stay and any issues such as sleeping patterns and toiling were answered fully and promptly.
Mum has only been a resident at Horsell lodge for three weeks but is so happy there. The staff have gone out of their way to make her feel settled and happy. She is a good food lover and rates the meals very highly! Her room is modern and luxurious but feels like home to her as she has been able to personalise it with her own pictures on the walls. Thank you to the whole team.
We chose this Care Home because of the friendly happy attitude of the manager and salesperson. My husband was their first resident. The building is lovely and beautifully furnished. The gardens are still colourful in October. The chef accommodates my husband's preferences for food and even has a supply of his favourite wine on hand. The staff are caring and friendly and my husband is very well cared for whilst allowing him independence.
Horsell Lodge is a lovely brand new facility and the staff are all very helpful and personable. They go out of their way to make the residents comfortable and also to make things easier for the family of residents. A member of staff even used her own skype account so the whole family could talk to my mum on her birthday after we had problems using my mum's account. It has been difficult for everyone during the pandemic but as soon as they could, they found ways to allow visits in a safe way without putting their vulnerable residents at risk. They regularly hold events and entertainments and you can see from the pictures how much these are enjoyed. The Lodge has the look of a 5-star hotel but the feel of a family home so you can be confident that your loved one is being really well looked after and cared for in very pleasant surroundings. My mum is still pretty mobile and really enjoys the lovely gardens.
I am very happy with the care provided for my wife at Horsell Lodge. My wife is also very happy. The staff are competent and friendly. The food is good with alternatives for most courses. The Home put on many activities for the residents. If the opportunity arises I would recommend this Home.
When my father died earlier this year, my mother and I decided that it would be nicer for her to move from Sussex (where she had always lived) to Surrey to be near all the family. She had to move during Covid, which meant a two-week quarantine and Covid tests. For a (nearly) 90-year old, this upheaval could have been traumatic. But the entire staff of Horsell Lodge, from the manager to all the care workers, have been wonderful.... making her feel part of the family from day 1. My mother is really happy, settled and her sense of humour is back. I have been made incredibly welcome and the home makes it possible to visit often. This is a really caring home and I would have no hesitation in recommending this.
At last, piece of mind and no guilty conscience. My husband is a resident at Horsell Lodge and happy and contented to be there. This home is a jewel shining brightly in the quagmire of homes that do not shine! Having finally realised that I could no longer care for my husband at home, someone recommended Horsell Lodge. As soon as I made contact with the home, I was impressed with their very caring attitude and professionalism. My husband was admitted, and we have not looked back since. I cannot fault anything at all about the home. It really is a 'home' with a bright, light modern interior reminiscent of a luxury hotel, or as my husband says - he is on a cruise! The calibre of staff is very high, unlike many other establishments, and they all go the 'extra mile' in their care of the residents. They find out as much as possible about each resident, in advance in order to make them feel welcome and special. We are both extremely happy with our choice and feel lucky to have found this home.
We were lucky enough to discover Horsell Lodge back in January of this year, shortly after it re-opened following building and refurbishment works. We were looking for a good care home for my elderly mother, who was still living on her own but was unable to cope. Horsell Lodge is delightful - beautifully designed and furnished throughout, but it still retains the feeling of being comfortable in your own home. I can't praise all the staff and management teams enough. All the staff are so kind and thoughtful with all the residents and the management teams are very professional and caring. The home is spotlessly clean, serves the most amazing food and there are always plenty of activities to get involved with. And to top it all, the home has its own cinema room - a place you will find my mother visiting most afternoons. If you are looking for a care home that offers a superb, caring service then I highly recommend Horsell Lodge.
We feel so pleased and relieved to have found somewhere where mum is happy and we know she is getting first-class care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (2)
- 22 May 2025
Dementia is an umbrella term for a range of progressive neurological conditions that affect memory, thinking, behaviour and the ability to perform everyday tasks. It is most associated with Alzheimer’s...
- 08 Sep 2026Organiser: Horsell Lodge
- 08 Sep 2026Organiser: Horsell Lodge
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Caring Homes Group
- 31 Jan 2025Recipient: Caring Homes Group
- 31 Jan 2024Recipient: Caring Homes Group
Accreditations
There are no accreditations posted yet for Horsell Lodge.
Meet the Team (3)

As the Home Manager at Horsell Lodge, Julie believes residents should be able to live the life they want and be able to be themselves. She enjoys taking on the responsibilities that come with managing a home and encourages the inclusion of everyone in the home to create a friendly environment and a great place for all to live and work.
Julie has worked in a variety of roles within the care sector for over 40 years, including being a registered nurse in the NHS for 20 years in intensive care and then moving to a nursing role within a care home. From there, she progressed to Home Manager and has managed various-sized homes, giving her great experience. Having worked as a nurse in this setting previously, she also understands what the day-to-day role involves, so she can support the team.
Julie operates an open-door policy and is approachable, not only to the team, but to the residents and their relatives too, as Horsell Lodge is their home. She encourages residents to make their rooms their own by bringing in meaningful items to help make it homely for them.
Something that stood out to Julie when she joined Caring Homes was the owners’ care backgrounds. They understand what is involved at the home level, and there is a strong support network in place for the team to continually develop. She is passionate about seeing the care home team members grow and develop in their roles at the home and working together to offer the best care and environment possible.
In her spare time, Julie loves to travel and understand different cultures. She never goes back to the same place twice! She is also interested in ancestry, a fascinating journey of discovery.

As Deputy Home Manager, Daniela feels really passionate about helping residents and their families feel part of our community. She strongly believes every resident should have the opportunity to live their life as they wish.

Margaret says she is proud to be part of the team at Horsell Lodge Care Home, providing the best care quality and service to residents while enhancing their daily lives.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Horsell Lodge to verify any information. View our terms and conditions. Horsell Lodge has an Enhanced Service -more info.