Horsell Lodge

Kettlewell Hill, Woking GU21 4JA
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9.6 48 Reviews
  • Horsell Lodge, Woking
Horsell Lodge is located on the outskirts of the delightful village of Horsell. The home is built to the latest care standards offering dementia, residential and nursing care on a permanent and short stay basis. The home prides itself on providing exceptional care in the best possible surroundings with a focus on person-centred care, clinical excellence and family values, including professional physiotherapy sessions.

There are many different enticing spaces to relax in such as the bistro and quiet lounges dotted around the home, as well as a cinema and hair salon. With beautifully landscaped gardens and wind-proof glazed balconies providing outdoor seating all year round.

Safety and comfort are a foremost concern, so all rooms are fitted with a nurse call system and acoustic monitoring for residents' peace of mind. As well as improving quality of sleep, acoustic monitoring can help to reduce the risk of falls. For those living with memory loss or dementia, design features include dementia-friendly elements such as interior decoration, new stable door feature, light levels, floor coverings and signage which help to promote a sense of calm and wellbeing, while enabling people living with dementia to find their way around independently and safely.

Horsell Lodge offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1890
  • Self-Funded Residential Dementia Care: from £1954
  • RESPITE Self-Funded Residential Care: from £2106
  • RESPITE Self-Funded Residential Dementia Care: from £2170

These prices are only a guideline, please contact Horsell Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Bignell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (60)

Horsell Lodge Reviews (48)

9.6

Horsell Lodge has a Review Score of 9.6 (9.564) out of 10, based on 20 reviews in the last 2 years.
Over all time Horsell Lodge has 48 reviews.

Overall Experience
  • 41
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Date Published
  • 48
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Reviewer Connection to Horsell Lodge
  • 20
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Total of 48, showing 41-48
Review from Jane C (Daughter of Resident) published on 26 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been a resident at Horsell lodge for three weeks but is so happy there. The staff have gone out of their way to make her feel settled and happy. She is a good food lover and rates the meals very highly! Her room is modern and luxurious but feels like home to her as she has been able to
personalise it with her own pictures on the walls. Thank you to the whole team.
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Review from Moira M (Wife of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose this Care Home because of the friendly happy attitude of the manager and salesperson. My husband was their first resident. The building is lovely and beautifully furnished. The gardens are still colourful in October. The chef accommodates my husband's preferences for food and even has a supply
of his favourite wine on hand. The staff are caring and friendly and my husband is very well cared for whilst allowing him independence.
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Review from Ramani L (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Horsell Lodge is a lovely brand new facility and the staff are all very helpful and personable. They go out of their way to make the residents comfortable and also to make things easier for the family of residents. A member of staff even used her own skype account so the whole family could talk to my
mum on her birthday after we had problems using my mum's account. It has been difficult for everyone during the pandemic but as soon as they could, they found ways to allow visits in a safe way without putting their vulnerable residents at risk. They regularly hold events and entertainments and you can see from the pictures how much these are enjoyed. The Lodge has the look of a 5-star hotel but the feel of a family home so you can be confident that your loved one is being really well looked after and cared for in very pleasant surroundings. My mum is still pretty mobile and really enjoys the lovely gardens.
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Review from David G (Husband of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided for my wife at Horsell Lodge. My wife is also very happy. The staff are competent and friendly. The food is good with alternatives for most courses. The Home put on many activities for the residents. If the opportunity arises I would recommend this Home.
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Review from Jennifer B (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my father died earlier this year, my mother and I decided that it would be nicer for her to move from Sussex (where she had always lived) to Surrey to be near all the family. She had to move during Covid, which meant a two-week quarantine and Covid tests. For a (nearly) 90-year old, this upheaval
could have been traumatic. But the entire staff of Horsell Lodge, from the manager to all the care workers, have been wonderful.... making her feel part of the family from day 1. My mother is really happy, settled and her sense of humour is back. I have been made incredibly welcome and the home makes it possible to visit often. This is a really caring home and I would have no hesitation in recommending this.
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Review from Linda B (Wife of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
At last, piece of mind and no guilty conscience. My husband is a resident at Horsell Lodge and happy and contented to be there. This home is a jewel shining brightly in the quagmire of homes that do not shine! Having finally realised that I could no longer care for my husband at home, someone recommended
Horsell Lodge. As soon as I made contact with the home, I was impressed with their very caring attitude and professionalism. My husband was admitted, and we have not looked back since. I cannot fault anything at all about the home. It really is a 'home' with a bright, light modern interior reminiscent of a luxury hotel, or as my husband says - he is on a cruise! The calibre of staff is very high, unlike many other establishments, and they all go the 'extra mile' in their care of the residents. They find out as much as possible about each resident, in advance in order to make them feel welcome and special. We are both extremely happy with our choice and feel lucky to have found this home.
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Review from Janet P (Daughter of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky enough to discover Horsell Lodge back in January of this year, shortly after it re-opened following building and refurbishment works. We were looking for a good care home for my elderly mother, who was still living on her own but was unable to cope. Horsell Lodge is delightful - beautifully
designed and furnished throughout, but it still retains the feeling of being comfortable in your own home. I can't praise all the staff and management teams enough. All the staff are so kind and thoughtful with all the residents and the management teams are very professional and caring. The home is spotlessly clean, serves the most amazing food and there are always plenty of activities to get involved with. And to top it all, the home has its own cinema room - a place you will find my mother visiting most afternoons. If you are looking for a care home that offers a superb, caring service then I highly recommend Horsell Lodge.
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Review from Alyson S (Daughter of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled quickly and happily into this beautiful new care home. The staff are kind and friendly and they and the other residents have made mum feel very welcome. We, her family, are also well looked after when we visit and we very much appreciate the advice and help the staff have given us.
We feel so pleased and relieved to have found somewhere where mum is happy and we know she is getting first-class care.
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Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for Horsell Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.564 for Horsell Lodge is calculated as follows: ( (169 Excellents x 5) + (43 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 234 Ratings = 4.564
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horsell Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Julie

Julie Bignell

Job Title: Home Manager

As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


I have worked in a variety of roles within the care sector for over 40 years, including being a registered nurse in the NHS for 20 years in intensive care and then moving to a nursing role within a care home. From there I progressed to Home Manager and have managed various sized homes, giving me great experience and having worked as a nurse in this setting previously I understand what the day-to-day role involves so I can support my team.


I operate an open-door policy and am approachable, not only to my team, but to the residents and their relatives too as it is their home. I encourage residents to make their rooms their own, by bringing in meaningful items to help make it homely for them.


The care background of the owners of Caring Homes is what stood out to me when joining as they understand what is involved at home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my team members grow and develop in their roles at the home as I work with them to offer the best care and environment possible for our residents.


In my spare time I love to travel and understand different cultures, I never go back to the same place twice as the world is so big and has so much to offer. I am also interested in ancestry, which I find fascinating and is a journey of discovery.

Daniela

Daniela Enciu

Job Title: Deputy Home Manager

I feel really passionate about helping residents and their families feel part of our community. I strongly believe every resident should have the opportunity to live their life as they wish.

Margaret

Margaret Kelly

Job Title: Home Administrator Joined: 2021

I am proud to be part of the team at Horsell Lodge providing the best care quality and service to our residents while enhancing their daily lives.

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