Millvina House

155 Hartnup Street, Liverpool L5 1UW
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31 Reviews
  • Millvina House, Liverpool
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Terence Melia (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
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Millvina House Reviews (31)

Over all time Millvina House has 31 reviews.

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Review from LeeLee D (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Millvina House since it first opened. I have never had issues and his care from the lads and girls is second to none. The place itself is spotless, the food is also lovely and the chef is spot-on with a variety of food. I feel so confident in the managers and all the staff have
become like family. The entertainment staff are amazing.
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Review from Margaret D (Wife of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There has been a lot of change of management since first opening plus change of staff, now the new manager who arrived, there is a more sense of calm and order. I have nothing but praise for nursing staff, they have been so attentive to my husband who has been quite poorly, plus the carers. I can never
thank them enough for their loving care and attention they give to their residents, they really are simply the best.
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Review from Helen K (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident for three years in May 2023. He has dementia and I have to say, the care he receives is 10 out of 10. He is fed and drinks well. His personal care is 10 out of 10. One thing I can say is I am reassured of everything my dad is happy. I am happy. Staff are 10 out of 10, the
building is 10 out of 10. It's a happy home that is what matters. Happy family.
Reply from Caroline Regan, Regional Manager at Millvina House

Thank you, for taking the time to let us know about the experience of your dad's care, we are really pleased to hear of the care our staff are delivering and will feedback to the team.

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Review from Olivia S (Wife of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Millvina House since 22nd September 2022. The welcome my husband and all my family have received from management and all staff has been fantastic. The care and love he is receiving is outstanding. The staff are there for my husband and also very supportive to me and
my family. Millvina House is just like one big family. We would highly recommend.
Reply from Katrina Berry, Deputy manager at Millvina House

Thank you for your kind words. We are so pleased to hear how welcomed you feel, we will share this feedback with our whole team.
Thank you.

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Review from Janet E (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Millvina since March 2020. Since Bloom Care have taken over the running of the home this year I feel so happy with the care Mum receives from the staff. The manager listens to the relatives and the staff will give Mum the support and care she needs.
The staff are friendly and understand
how families feel, especially during this pandemic which has been very difficult for our loved ones and relatives. The home is very clean and safe and Mum's room is lovely. I would recommend the home to anyone.
Reply from Joanne shelley, General Manager at Millvina House

Thank you for taking the time to write this wonderful review. It is great to hear that Mum is getting the support and care she needs. The team here at Millvina, strive to deliver high standards, and they will be delighted to hear these lovely comments about their hard work. Many thanks, Joanne

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Review from Carole R (Daughter of Resident) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was the very first resident at Millvina. She couldn't be happier which is down to the wonderful staff, they are all so special and go out of their way, even when short-staffed and during the testing times when Mum had only been there for 10 months when we thought it was going to close. We were
all heartbroken but thank god and all the hard work from a fellow resident's daughter for fighting for everyone it's stayed open. Onwards and upwards hopefully.
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Review from Gary E (Son of Resident) published on 21 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Again, on behalf of my family, I wish to thank all the fantastic staff at Millvina House for fighting tooth and nail to keep our mum safe during this pandemic. The care is second to none, communication to our family is excellent and I sleep better at night knowing my mum is in the safest place she could
possibly be. Thank you Millvina House!
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Review from Lisa E (Granddaughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolute amazing nursing home. My nan is a resident and we have nothing but amazing reviews for the care that she is receiving. Thanks very much. Especially at this very difficult time. Thank you so much.
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Review from Luke R (Grandson of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been a resident in Millvina since March 2020. The staff are looking after her so well and treat her like their own family. My grandma feels safe with them too. Her room and the whole building is lovely and so clean.
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Review from Tracey S (Daughter of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mums experience in her previous care establishment left the family extremely worried about her move into Millvina. We soon recognised that we had little to worry over. Mum is now content and relaxed. This is due to the hard work and caring nature of all the staff. They have gone beyond our expectations
to ensure that Mum is supported and happy.
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Review from Carol B (Daughter-in-law of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband sleeps well at night knowing his mum is in Millvena, she is as happy as larry. Fantastic staff, always eager to please and look after her as if she was their own mother, priceless. Our mum was a mess when Millvena accepted her, they turned her around, and is a different person, and is now
well and truly part of "the family". I really do hope that places like this are still around when I need one; well done, Millvina staff.
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Review from Diane G (Daughter of Resident) published on 12 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum looks happy every time we visit her in the garden, which wasn't always the case in her last home.
The staff spend time with her and she's enjoyed singing and dancing.
She's no longer losing weight, since being in Millvina House.
The care she is receiving is outstanding and we would recommend
Millvina House to anyone.
Thank you to all who work there.
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Review from Ted M (Son of Resident) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff of this home have been a godsend to my family, if it wasn't for them my mum wouldn't be here today. After ending up in hospital, we needed to find her a new home, from the first meeting with a member of staff from Millvina House, we knew this was the place for Mum. I've never come across a
place where every single member of staff was so dedicated to looking after the people in their care. Thank you all.
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Review from Paul W (Son-in-law of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father in Law has been a resident of Millvina House since being discharged from hospital on the 13th March 2020 and his care since being there has been exemplary. He has been in care since my Mother in Law died in June of 2018 and I feel the level of care he now receives is vastly improved compared
to his previous two care homes. Unfortunately due to the current pandemic causing a lengthy lockdown I have been unable to visit him but the fact that the home has had not a single case of COVID 19 proves to me that the carers and management have made completely the right decision to safeguard our vulnerable loved ones and we couldn't be more grateful to them. My wife has met some of the staff when dropping things off for her Dad and when she was able to have a brief visit last week and says that he looked really well cared for and the staff had obviously built a good relationship with him. I'd strongly recommend Millvina House to anyone looking for top-quality care for their loved ones.
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Review from David B (Son-in-law of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law went into Millvina House in December 2019. She has settled well and loves her new home. The staff are very good with her and all the other residents. Nothing is too much trouble for any of the staff or the manager, they give 100%. We need more care homes like Millvina - 5 stars.
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Review from Lynne E (Daughter of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and level of care and compassion shown to my dad is fantastic. Since moving into Millvina he is like a new man. No longer distressed or sad which is massively important to us as a family. Can not recommend this care home enough. Thank you to all the hard-working staff for making an atmosphere
that is like one big family. You have become a part of our family.
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Review from Faye Mc (Granddaughter of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can’t praise Millvina enough! The love and care they give my grandad is 100% the only place he has settled in 12 months and I know he feels safe and looked after. I can’t recommend this care home enough.
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Review from Carol M (Daughter of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the most outstanding care home I have ever seen. It is a state-of-the-art building with every facility for people with Dementia. The cleanliness is second to none, the care and attention is incredible by dedicated professional staff all who work so hard to look after our mother. The rooms are
bright airy and each with its own wet room ensuite. This is more like a Hotel with 5-star care from the amazing staff and management. Every care home should look like this and have the same cleanliness routine that is in place in the home. My family have been treated with the utmost respect and we are continually being updated on the welfare of my mother.
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Review from Paul E (Son-in-law of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very clean and friendly place, the carers have been fantastic and the staff have kept the home COVID-free. The staff have been amazing. My mother-in-law has been extremely well cared for and loved by all the staff.
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Review from Vicky W (Daughter of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in care since June 2018 when my Mum sadly passed away.
He had previously been in 2 care homes before arriving in Millvina House on 13th March 2020 after discharge from hospital.
The level of care he has been given since arriving in Millvina has been superb and we couldn't ask for
better for him.
To get through this pandemic with zero cases of COVID says all there needs to be said about their level of care and professionalism in the way they look after our loved ones.
I saw my Dad for the first time since the lockdown started in March last Wednesday and he looked really good in himself and has obviously been well cared for and the staff were lovely with him. He looks much happier and I am sure he feels safe and secure in Millvina and this is down to the wonderful staff there.
My family and I can't thank them enough and I would highly recommend Millvina House to anybody looking for quality care for their loved ones.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Frequently Asked Questions about Millvina House

What types of Care is Millvina House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Millvina House have?

There are 60 Single Rooms.

What are the Facilities & Services at Millvina House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millvina House to the centre of Liverpool?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millvina House to verify any information. View our terms and conditions. Millvina House has an Basic Service - more info.