Mornington Court

7 Barrs Avenue, New Milton BH25 5HL
Review Us
10 41 Reviews
  • Mornington Court, New Milton
Mornington Court is a purpose built luxury care home by Cinnamon Care Collection, who has been recognised as a Top 20 Most Recommended Care Home Group (2018, 2019, 2020, 2021) by carehome.co.uk, and is ideally situated on the edge of the charming market town of New Milton.

This beautiful care home provides 53 en-suite bedrooms plus 2 one-bedroom care suites which include an en-suite bedroom, lounge and kitchenette. The care suites are ideal for couples or individuals who would prefer additional space and greater independence. The majority of ground floor rooms have access to a patio whilst on the first and second floors there are large balconies off the communal areas. The home provides residential and respite care along with a dedicated community for those living with dementia.

Mornington Court has an experienced management team who are supported by the central Cinnamon support team who provide regular training and ongoing personal development to all team members. The home uses the latest electronic care plans, with carers able to update records instantly via the Person Centred Software handsets.

Hobbies and interests are catered for by the dedicated activities team whilst there is plenty of opportunity for social interaction in the café-bar, relaxing in one of the beautiful lounges, enjoying a good film in the cinema or being pampered in the hair and beauty salon. A sumptuous and varied menu is prepared by the Mornington Court chefs and the private dining room is the perfect place for family celebrations.

Care Provided by Mornington Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950

These prices are only a guideline, please contact Mornington Court to find out the exact price for your requirements.

Contact Mornington Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mornington Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gemma Ridout-Bowden (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (53)

Parking

  • Visitor and resident parking available on site.

10

Mornington Court has a Review Score of 10 (9.950) out of 10, based on 18 reviews in the last 2 years.
Over all time Mornington Court has 41 reviews.

Overall Experience
  • 41
  • 0
  • 0
  • 0
  • 0
Date Published
  • 41
  • 7
  • 10
  • 18
  • 23
Reviewer Connection to Mornington Court
  • 15
  • 6
  • 6
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Terry S (Brother of Resident) published on 30 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to find a suitable service provider for my brother who was being discharged from hospital at short notice. Many of the providers we contacted were less than helpful but the admissions manager at Mornington Court could not have been more helpful. He arranged a visit to suit out timings (we
do not live local to Mornington Court). We were immediately impressed by the facilities available and the professionalism of the staff. Completion of the necessary paperwork was easy and completed online. On the day of arrival, my brother was collected from the hospital and transported to Mornington Court with the minimum of fuss. On arrival he was made very welcome and he was immediately impressed with his room.
He stayed for four weeks receiving respite care and on departure he had made a remarkable recovery toward being fitter and healthier.
Thank you to all the wonderful staff, if we need such a service again, we would only consider Mornington Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Mornington Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Mornington Court is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Mornington Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2022

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

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Meet the Team (5)

Gemma

Gemma Ridout-Bowden

Job Title: General Manager Joined: 2012

Starting her management career in Bournemouth, Gemma's career has also seen her manage homes in Bournemouth and Barton-on-Sea. Gemma joined Sunnybank House, part of the Cinnamon Care Collection, in 2012 where she and her team opened the home. Since then Gemma successfully commissioned Abbotswood Court care home, Cinnamon's luxury home in Romsey, which was awarded an overall 'Good' by The CQC in October 2017 with an 'Outstanding' awarded for the 'Responsive' Category.


Gemma's experience spans three decades in the Care sector and she holds senior management qualifications in both Health and Social Care and a Leadership and Management award.


Gemma looks forward to building a caring and professional team to make sure you have the care you need and the life you would like in a luxurious environment.

Michelle

Michelle Cuthbert

Job Title: Deputy Manager Joined: 2021

WHAT I DO: I am excited to support the General Manager and the rest of the Mornington Court team in my role as Deputy Manager.


I am passionate about ensuring that our team are providing the best care for our residents and enriching our residents’ lives. I love to see our residents thriving in the environment.


I enjoy mentoring the team and seeing them grow in confidence and their roles.


MY EXPERIENCE: I have a background in retail management for many years. I took a chance in 2016 and changed my career to work in the care sector and never looked back- I wish I had done it sooner. I joined Mornington Court in 2021. I have held different roles: Senior Care Assistant, Team Leader, Care Co-Ordinator and now with a promotion to Deputy Manager. I hold my level 5 diploma in leadership for health and social care.


ABOUT ME: I grew up in New Milton, living aboard for 5 years when I got married and my husband was in the British Army. Outside of work, I enjoy walks at the beach or in the forest with my Siberian Husky. I found a real passion for gardening during the pandemic, and love to get gardening advice from our residents.

Lisa

Lisa Walsh

Job Title: Home Admissions Advisor Joined: 2022

What I do:


What I do: My role puts me as the first point of contact when a family and prospective resident contact the home enquiring about the services and support we deliver supporting family & residents during what can be a difficult time, for a lot of people they have never had to think about care home for their loved ones or themselves, and it can feel quite overwhelming, I find it so important to really find out what it is they want and what they need, so I can help guide them the best I can, and sometimes just to sit and listen.


My Experience:


I have previously worked many years in events and Entertainment, working with people has always been a passion of mine, Joining Cinnamon almost 2 years ago has been a wonderful experience, helping and guiding families through every aspect, and finally getting to see how settled and happy they are after moving to Mornington Court, is extremely rewarding. Getting to know our residents and their families, has been one of the many highlights of this job.


About Me:


About Me: Away from work, I am planning my wedding to my Fiancé Darren, which is exciting. We have a lovely little dog Marlo, who keeps us quite active, and I love anything to do with the theatre, especially musicals, this stems from my childhood watching the likes of Gene Kelly and Judy Garland, so any chance I get to watch a musical, I am there.

Alina

Alina Ciuta

Job Title: Head of Housekeeping Joined: 2020

What I Do:


I am extremely proud and happy to be part of the Cinnamon Care Collection and it is truly rewarding to work alongside such wonderful & professional people.
My role involves not only supervising and guiding my housekeeping team, but I also ensure that the highest standards of cleanliness are maintained to reinforce the luxurious appearance of the home.


My Experience:


My background is rooted in hospitality previously I have worked in 5* establishment, The Chewton Glen Hotel & Spa as a Supervisor.


About Me:


I thoroughly enjoy interacting with residents and making sure their needs are met. Outside of the workplace, I am a proud mother & wife who loves her family very much. I love cooking, travelling and I find every single day of my life full of happiness and rewards in different shapes and forms.

Tammy

Tammy George

Job Title: Administrator Joined: 2021

What I do:
I have a very varied role as administrator, which includes finance, payroll, recruitment and HR as well as overseeing reception. The role is very diverse and I aim to provide the best administrative support possible for the residents and staff.


My Experience:
I have 20 years’ experience in finance and payroll, most recently within Retirement Property Management and prior to that running an events business. I love working in a busy environment and being part of such a great team.


About Me:
Life outside of work is busy looking after two teenagers, three dogs and my husband! As a family we enjoy travelling, paddleboarding, walking, swimming and we love music and film quizzes.

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