Mornington Court

7 Barrs Avenue, New Milton BH25 5HL
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Top 20 carehome certificate
10 45 Reviews
  • Mornington Court, New Milton
Mornington Court Care Home in New Milton is part of the award-winning Cinnamon Care Collection, and is proud to have been recognised as a Top 20 Care Home in the South East Region, in the carehome.co.uk 2026 Awards.

The home features beautifully appointed en-suite bedrooms plus 1-bedroom care suites ideal for couples. Most ground floor bedrooms enjoy direct access to a patio, while the first and second floors feature generous balconies adjoining the communal areas. The home provides high-quality residential and respite care, alongside a dedicated community for those living with dementia.

An experienced management team leads the home, supported by Cinnamon’s central quality and training teams to ensure continuous professional development and the highest standards of care. Modern electronic care planning systems enable carers to update records instantly via handheld devices, supporting responsive, person-centred care.

A dedicated Wellbeing & Lifestyle Team delivers a varied programme of activities tailored to residents’ interests and abilities. There are many opportunities to socialise and relax, whether in the welcoming café-bar, elegant lounges, private cinema or hair and beauty salon. Talented in-house chefs prepare delicious, freshly cooked meals daily, and the private dining room provides the perfect setting for family celebrations and special occasions.

Cinnamon Care Collection invests in innovative technology to enhance resident safety and well-being. This includes introducing Sensio RoomMate to help reduce falls, and PainChek, an intelligent digital pain assessment tool, across all homes. Cinnamon is also the first large luxury care home group to pilot the National Dementia Care Accreditation Scheme (NaDCAS), underlining its commitment to excellence in dementia care.
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Care Provided by Mornington Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £2000

Please call for up to date availability and for any seasonal promotions that may be available. Please note that fees are subject to availability and assessments.

These prices are only a guideline, please contact Mornington Court to find out the exact price for your requirements.

Contact Mornington Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mornington Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gemma Ridout-Bowden (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (53)

Parking

  • Visitor and resident parking available on site.

Mornington Court Reviews (45)

10

Mornington Court has a Review Score of 10 (10.000) out of 10, based on 20 reviews in the last 2 years.
Over all time Mornington Court has 45 reviews.

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Review from Mariette H (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a delightful place this is, warm welcomes and lovely staff, for whom nothing is any trouble to do. The care that this care home has given to my mum has been exceptional and made her feel accepted and special. Thank you so much, it's made a difference to not only my mum but all the family knowing
she is safe and happy.
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Review from E P (Respite Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown to all is exceptional. My stay was very happy and informative. The family know that leaving my husband in your care gives us all peace of mind.
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Review from A F (Husband of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent. Wonderful food and choices. All the staff are excellent workers.
My wife has received lovely treatment. Hair and nails immaculate.
Highly recommend it to friends. Will be back if needed.
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Review from Ivor S (Friend of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been overwhelmed by the very high standard achieved and would not hesitate to recommend to all who need a high-standard care home with lovely facilities.
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Review from T L (Respite Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Mornington Court to anyone looking for a care home. The staff were very friendly and competent in all they did. The menus were imaginative, and the entertainment was varied, so you were able to find something to join in with.
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Review from Steve V (Son of Resident) published on 4 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful for the skill and selfless dedication of the team, in the palliative and end-of-life care of my dad. Every single aspect exceeded all my wishes for his final weeks. I honestly believe that the impeccable standard of care throughout his stay enhanced his well-being and ultimately extended
his time with us. Social and medical needs were met with empathy, compassion and efficiency, from each and every member of the team. Dad was always treated with respect and dignity and was part of the family. In the final days, I was generously provided with a serviced room, so that I could be with him and share precious time. I was immediately made to feel so welcome and experienced first-hand the unfailing dedication and professionalism. The home itself is luxurious, yet the atmosphere is friendly and informal. It is beautifully presented and is maintained to such a high standard. Mornington Court is an outstanding care provider. Thank you just doesn't seem enough.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtDear Steve, thank you for sharing these thoughts, it was a pleasure and an honour to support your dad, he was a real gentleman, and is greatly missed by residents and team members here at Mornington Court.
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Review from Judith J (Respite Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent for respite care.
Kind and thoughtful staff.
Gardens are excellent.
The individual attention of staff is of the highest order.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you, Judith, for taking the time to complete a review. We thoroughly enjoyed your time with us.
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Review from Sue B (Daughter-in-law of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank all the staff at Mornington Court enough. My father-in-law came to live with us earlier this year and with some holidays booked we were keen to find him somewhere to go for respite care whilst we were away. From the beginning, the amazing staff could not have been more supportive and
made the whole process so easy. I would particularly like to thank them for their amazing communication skills and their thoughtfulness. The lead up to his stay was thorough and reassuring and the 2 1/2 weeks he spent at Mornington Court were a real holiday for him too. It is the most beautiful serene place, more like a luxury hotel than a care home with grounds that are perfect to sit in and enjoy the lovely weather. There is a varied activity programme, the food is superb and the dedicated care and kindness from all the staff is second to none. My father-in-law says he was treated like a king and is already looking forward to his next visit later in the year. Thank you so much.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you Sue for taking the time to share your experience, it was a pleasure having him stay with us, and we look forward to his next stay.
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Review from Sonia P (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently passed away while being in Mornington Court. I can not praise the staff enough for the wonderful care they gave my dad, he could not have been in a better place to spend his last days. The team were so caring and thoughtful and supportive to both my dad, my sister and me. We were offered
a room to sleep in, towels, toiletries and food whilst we stayed by my dad's bedside until he passed away. There is nothing that they can improve, they have got everything spot on. Not only is the place like a 5-star hotel, but the staff are also out of this world.
If anyone is reading this review do not hesitate to book your loved ones here, you will not find anywhere better.
Thank you everyone for all that you did for my dad and us, we will never forget it.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you Sonia for taking the time to share your thoughts, it truly means a lot to the whole team to read them. We very much miss your dad, he was a true gent.
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Review from B K (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the team at Mornington Court enough. From the start of the process, the team were so friendly and supportive and welcoming, it is just the most beautiful care home with fantastic carers and support team who couldn’t do enough. Especially with all of the challenges in the middle of a pandemic,
it was just so reassuring knowing my dad was in the best place to support and care for him for a few weeks to get him back on track and also for myself and my family too, to have that reassurance he was in a wonderful place with people who cared. I wasn't stepping into a care home when I visited, instead, it was like a five star boutique hotel. To that point, my dad listed off a few of his favourite foods at the preliminary assessment, and sure enough, they were on his plate at meal times. Just like a hotel, in fact better! Most importantly, my dad felt very comfortable and happy there and said he couldn’t fault the team. Thank you from the bottom of our hearts.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you for taking the time to share your and your dad's experience, it was a pleasure having him stay. We hope you are both well.
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Review from Cherry S (Respite Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed respite care following an operation. My treatment far exceeded my expectations. The staff could not do enough to help, and I would unreservedly recommend this care home for anyone needing respite or permanent help.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you for taking the time to share your experience of your time here at Mornington Court, it was a pleasure to support you.
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Review from S C (Friend of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the tranquil atmosphere and the dedication and kindness of all the staff -
the grounds are superb and beautifully tended.
The restaurant serves delicious fare and the cakes are beyond compare!
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Review from Margaret J (Resident) assisted by family/friend published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb! In all respects care, attention, food and facilities and, above all, huge amounts of kindness.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you for taking the time to write a review, it's an absolute pleasure to support you.
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Review from Jackie W (Daughter of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Mornington Court in June 2021. Her's was a lovely room on the ground floor with direct access to the lovely gardens. From the moment that Mum saw the place, she knew that this was where she wanted to be. Her room and the service she received were to the standard of a 5-star hotel.
The catering was to an amazing standard and, as someone who loved her food, she was hugely impressed; not only by the menu itself but at how they were happy to cater to any particular preferences she expressed. The activities were varied and well-organised and we never had any concerns about Mum being lonely or lacking in care. The care staff were excellent, particularly when Mum sadly became very ill and passed away at the home in August. I can't praise the whole team enough.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you for taking the time to leave a review. The whole team misses your mum, she was a wonderful lady, we also miss seeing you and the family.
Kind regards from the Mornington Team.
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Review from Jennie H (Daughter of Resident) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents had a week of respite care at the newly built Mornington Court. We were all very impressed with the facilities, the level of care, and the attention to detail. My parents found the food of an extremely high standard. The duty of care provided by the staff was outstanding, in that they were
concerned about various arrangements my mother had independently made ie arranging taxis, as my parents were somewhat confused about times etc. Indeed, after they had returned home, the Court contacted me with regard to a delivery of medications, out of concern that my parents would to have enough the following week. Very impressive.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you Jennie for taking the time to leave feedback, we are extremely pleased to read that they enjoyed their stay. We hope to see them again.
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Review from Nick M (Son of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mornington Court is a lovely care home. The facilities, communal areas and rooms are excellent and the gardens are a lovely place to sit on a sunny day. She's been shown nothing but kindness since she arrived, and I can't fault the care the home has provided or the people who work there who I've never
known to be anything but cheerful, kind and very helpful. After a difficult few months this year, it's reassuring to know my mum is being so well looked after and I'd happily recommend it to others.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you Nick for the kind words, we've loved helping your mum settle into her new home, it's a pleasure to have her reside here with us.
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Review from Jane E (Daughter of Resident) published on 11 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to live at Mornington Court in August. She was greeted by a very caring team who had prepared her a lovely meal. After the somewhat traumatic time she had had prior to her arrival this couldn’t have been nicer or more welcoming for her. Mum has a lovely en-suite room leading straight
out onto the very peaceful garden and indeed all the facilities are of the highest quality and standard. The lounge area is a key hub to the home and I am delighted that very often when I ring Mum she is rarely in her room. She is in the lounge enjoying the company of other residents more often than not! One of the key worries we had as a family when Mum was living on her own was loneliness - Mornington Court has addressed that for us as there is a varied activity program that residents can join in with. What we now have as a family is peace of mind - the level of care at Mornington Court is of the highest standard and we know Mum is in very safe hands. That means everything!
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you Jane for taking the time to leave a review. We are so pleased that your mum has settled into life here in the home so well, and that her being with us helped bring peace of mind to you.
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Review from Sue D (Daughter of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault Mornington Court. The staff are without fail kind, helpful, warm and caring towards my mother. The management team are proactive and responsive. The environment is welcoming and finished to a high standard. All of Mum's needs are met in a respectful way. The activities programme is varied
and interesting. The food and menu choices are excellent.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you, Sue, for the lovely review. We are so pleased that your mum made the move to Mornington Court, she's quickly become a regular at the activities and outings and is excellent at encouraging others.
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Review from Dee B (Niece of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mornington Court is a very luxurious care home. It is newly built so is not yet full of residents. My aunt was one of the first to move in. She settled in very well and the care has been tailored to her needs and interests. I am also her attorney and the staff have kept me well informed. This home
wants to be an active part of the community and I am sure once Covid is put in its place, this will be a great asset.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you Dee for taking the time to leave a review. We are all so pleased you chose Mornington Court for your aunt, she's adored here.
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Review from Virginia G (Daughter-in-law of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our whole family has been treated with such kindness by the staff of Mornington Court. My parents-in-law moved into the home in May, warmly welcomed by the staff, and have been well cared for with their individual wishes catered for as far as possible. Although only there for a short time before his
death in August, my father-in-law’s increasing needs were met, and communication with the family was excellent. This level of care has continued for my mother-in-law. I would whole-heartedly recommend Mornington Court to families looking for care for their loved ones.
Reply from Lee Mussell, Home Admissions Advisor at Mornington CourtThank you Virginia for taking the time to leave a review and for the kind words. The whole team adored your father-in-law and miss him greatly. We are pleased we can continue supporting your mother-in-law and the family. We look forward to seeing you on your next visit.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Mornington Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Mornington Court is calculated as follows: ( (240 Excellents x 5) ) ÷ 240 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mornington Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2022

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

Gemma

Gemma Ridout-Bowden

Job Title: General Manager Joined: 2012

Starting her management career in Bournemouth, Gemma's career has also seen her manage homes in Bournemouth and Barton-on-Sea. Gemma joined Sunnybank House, part of the Cinnamon Care Collection, in 2012 where she and her team opened the home. Since then Gemma successfully commissioned Abbotswood Court care home, Cinnamon's luxury home in Romsey, which was awarded an overall 'Good' by The CQC in October 2017 with an 'Outstanding' awarded for the 'Responsive' Category.


Gemma's experience spans three decades in the Care sector and she holds senior management qualifications in both Health and Social Care and a Leadership and Management award.


Gemma looks forward to building a caring and professional team to make sure you have the care you need and the life you would like in a luxurious environment.

Michelle

Michelle Cuthbert

Job Title: Deputy Manager Joined: 2021

WHAT I DO: I am excited to support the General Manager and the rest of the Mornington Court team in my role as Deputy Manager.


I am passionate about ensuring that our team are providing the best care for our residents and enriching our residents’ lives. I love to see our residents thriving in the environment.


I enjoy mentoring the team and seeing them grow in confidence and their roles.


MY EXPERIENCE: I have a background in retail management for many years. I took a chance in 2016 and changed my career to work in the care sector and never looked back- I wish I had done it sooner. I joined Mornington Court in 2021. I have held different roles: Senior Care Assistant, Team Leader, Care Co-Ordinator and now with a promotion to Deputy Manager. I hold my level 5 diploma in leadership for health and social care.


ABOUT ME: I grew up in New Milton, living aboard for 5 years when I got married and my husband was in the British Army. Outside of work, I enjoy walks at the beach or in the forest with my Siberian Husky. I found a real passion for gardening during the pandemic, and love to get gardening advice from our residents.

Lisa

Lisa Walsh

Job Title: Home Admissions Advisor Joined: 2022

What I do:


What I do: My role puts me as the first point of contact when a family and prospective resident contact the home enquiring about the services and support we deliver supporting family & residents during what can be a difficult time, for a lot of people they have never had to think about care home for their loved ones or themselves, and it can feel quite overwhelming, I find it so important to really find out what it is they want and what they need, so I can help guide them the best I can, and sometimes just to sit and listen.


My Experience:


I have previously worked many years in events and Entertainment, working with people has always been a passion of mine, Joining Cinnamon almost 2 years ago has been a wonderful experience, helping and guiding families through every aspect, and finally getting to see how settled and happy they are after moving to Mornington Court, is extremely rewarding. Getting to know our residents and their families, has been one of the many highlights of this job.


About Me:


About Me: Away from work, I am planning my wedding to my Fiancé Darren, which is exciting. We have a lovely little dog Marlo, who keeps us quite active, and I love anything to do with the theatre, especially musicals, this stems from my childhood watching the likes of Gene Kelly and Judy Garland, so any chance I get to watch a musical, I am there.

Charlie

Charlie Kaspers

Job Title: Well-being & Lifestyle Coordinator

What I Do
As the Well-being and lifestyle Coordinator at Mornington Court, I have the privilege of bringing joy, purpose, and fulfilment to our residents’ daily lives. My role is all about making a real difference, creating engaging activities, supporting individual interests, and fostering a vibrant, caring community. Helping residents stay active, connected, and happy is truly the most rewarding part of what I do. Every day, I am reminded how special it is to be part of their lives.


My Experience
I began my career as a qualified hairdresser, earning my Wella certificate, before finding my true calling in the care sector over 15 years ago. During that time, I discovered how much I value supporting and uplifting others. When Cinnamon first opened its doors in 2021, I was proud to be part of the team. Since then, I have dedicated myself to helping residents flourish, building meaningful connections with families, and ensuring that every day at Mornington Court is filled with warmth and purpose.


About Me
Outside of work, I enjoy a busy and active lifestyle. I love running, long walks with my four dogs, and spending quality time with my family. Cooking, singing and making people smile are big passions of mine. I cherish every chance to relax and enjoy life’s simple pleasures with the people I love most.

Jean-Raymond

Jean-Raymond Dijoux

Job Title: Head Chef

What I Do
As Head Chef, my priority is to make sure that all residents and the team have a big smile on their face after each service. This is achieved by my team and me delivering meals that not only meet the nutritional needs of each individual resident, but also through our passion and respect for fresh and local produce.


My Experience
I have been a Head Chef for the last 21 years, working all over the world, with my previous position as Head Chef at a local 4* hotel, Carey’s Manor. I have achieved many accolades and certifications during my career, including a Golden Fork award. I have a Master’s in both baking & pastry as well as culinary arts.


About Me
When I am not working, I love to read and go to the cinema and to relax I practise Aikido. I also love to have friends and family over for meals … guess who is cooking!!

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