Arbour Walk

Hungerford Road, Brislington, Bristol BS4 5HU
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9.7 38 Reviews
  • Arbour Walk, Bristol
Arbour Walk is a new purpose-built nursing home in the heart of Brislington. Its convenient location, layout with a variety of indoor facilities and beautifully landscaped secure gardens make it an extraordinary environment for an excellent service for people with dementia, mental disorders and chronic physical conditions.

The home will provide services for people over the age of 40.

Bedrooms:

All large (20 square metres or larger) single en-suite bedrooms with shower.

Reception rooms:

Three floors each with lounge
Three dining rooms: a pub, restaurant and al fresco diner.

Leisure rooms:

Indoor garden
Cinema
Hairdressing and nail salon
Barbershop
Two sensory rooms.

Gardens:

A grand arbour walk running along one side of the home and continuing around the back wrapping sensory gardens and planting garden for residents. An interactive patio garden with a several pergolas and planting platforms.

Types of care

The layout of the home enables provision of different types and levels of care and support.

Ground floor, 23 bedrooms will provide residential or nursing care for people with Mental Disorder.

First floor, 30 beds, divided into two 15 bedded suites will provide nursing care for people with Complex Dementia.

Second floor, 30 beds, divided into two 15 bedded suites will provide nursing residential or nursing care for people with dementia.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1760
  • Self-Funded Nursing Dementia Care: from £1760
  • RESPITE Self-Funded Residential Dementia Care: from £1760
  • RESPITE Self-Funded Nursing Care: from £1760
  • RESPITE Self-Funded Nursing Dementia Care: from £1760

Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.

These prices are only a guideline, please contact Arbour Walk to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Euguen Pitrop (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (83)

Parking

  • Plenty of available parking spaces for visitors.

Arbour Walk Reviews (38)

9.7

Arbour Walk has a Review Score of 9.7 (9.727) out of 10, based on 19 reviews in the last 2 years.
Over all time Arbour Walk has 38 reviews.

Overall Experience
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Date Published
  • 38
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  • 19
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Reviewer Connection to Arbour Walk
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Total of 38, showing 21-38
Review from D S (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently moved my Mum to Arbour Walk from another care home. I was extremely worried about the transition, however, meetings with the manager prior to her move were so reassuring and informative that I realised I had no need to worry. Mum also had a visit before her move and was shown around
by the manager. There were lots of laughs and she was also given an Easter egg!
The staff have been amazing, warm, friendly, attentive and approachable. They have worked so hard settling her in and through times of distress (due to her illness) they have been brilliant in supporting her. It is clear they are trained to a high level and manage very well.
The communication with myself so far has also been excellent, finding out as much as possible about my mum to ensure they can support her in the best way possible.
The home itself is spotlessly clean and the decor and interior are designed to a very high standard and are reflective of the care provided.
Highly recommend this home.
Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from M R (Husband of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife went into Arbour Walk on Thursday 12th October 2022. She soon got on with the staff, to her they were her friends and nothing is too much for them to do. There is so much for residents to do there, sensory room, theatre, cinema, lounges, restaurant, etc. It is a very clean home and is very well
looked after by the maintenance crew. There are cleaners looking after the building all day long. If you want a friendly nursing home this is the one for you and the manager visits the residents every day which is great. Nearly forgot to mention my wife is 94 years of age. A five-star home worth a visit.
Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Julia F (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say a big thank you to all the staff who looked after my mum for the last three months she was resident at Arbour Walk. She was treated with such dignity at all times and the staff and management were brilliant, looking after her and her needs. I couldn't recommend this home enough for
elderly care.
Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Peter R (Husband of Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with my wife's stay in Arbour Walk. Rooms are kept clean and tidy and staff are always very caring.
Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, The Cedar Care Family.

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Review from L S (Wife of Resident) published on 18 March 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Whilst my husband appears to be getting good care, the standard of communication is less than satisfactory. This is very frustrating for relatives. We phone regularly but with the utmost respect, it has to be said that it is frequently very difficult to follow the conversation. In addition to this,
relatives have travelled a great distance to see a loved one to discover that they were not allowed access even though the visit had been pre-arranged with the office staff! I think the nursing care and attention to the residents is very good and deserves more than three stars which I have given in the category rating, but communication with relatives needs to be improved on all levels. In addition, the telephone manner of the office staff leaves a lot to be desired.
Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Arbour Walk

Thank you for your honest review. We are sorry to hear that you are finding difficulties in communication with the home. We are continually looking for ways to improve our service, and feedback like yours helps us to grow. We have passed on your concerns to the home manager who will be looking into the issue.

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Review from B W (Partner of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visits I find the nursing home very welcoming and the staff are always pleasant and patient, my partner very well cared for. A great improvement to his quality of life and his general well being. He always looks clean and smart.
It has a very nice room and a high standard of cleanliness. He
is very content with the staff and the level of care he receives.
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Review from K M (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has stayed for 2 weeks respite. The staff have been lovely and mum well looked after. Would highly recommend it.
Reply from Shyam Desai, Operations Officer at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Nicola O (Daughter of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I have found Dad's care since he's been with you very good. He is always treated with respect and kindness. The staff are always helpful to us when we visit.
Reply from Shyam Desai, Operations Officer at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Louise L (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arbour Walk has outstanding care for mum. The home is beautiful, mums room is always spotless! The care staff are so extremely welcoming and polite. The catering and housekeeping are absolutely amazing and would go the extra mile for you. I would recommend anybody to visit this home. Be sad to say goodbye.
5-star care home.
Reply from Shyam Desai, Operations Officer at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from L B (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received is excellent. My mother caught COVID and I'm sure if it was not for the staff, she would not have pulled through. I'm always informed of any changes in medication, well being, etc.
Reply from Shyam Desai, Operations Officer at Arbour Walk

Thank you very much for your lovely review. The pandemic has been incredibly difficult for us all, however, our staff have continued to strive to maintain the Cedar Care standard. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Angela N (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care home very modern and clean, The staff are very helpful and friendly. Whenever I see the manager he is always asking if all is ok, he comes across as very caring and friendly. I go home very happy feeling my mother is in a good and caring home.
Reply from Shyam Desai, Operations Officer at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from S E (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was admitted from the hospital right at the beginning of lockdown. Arbour Walk has taken excellent care of her and done everything they can during this difficult year.
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Review from Lyn G (Daughter of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arbour Walk staff have kept my mum safe and well during this awful pandemic. Her room and her hygiene is first class. The staff on her floor (Latimer) have been amazing and look after her with care and dignity. I have no complaints or concerns about her welfare and would like to thank them all for looking
after my precious mum so well.
Reply from Shyam Desai, Operations Officer at Arbour Walk

Thank you very much for your lovely review. The pandemic has been incredibly difficult for us all, however, our staff have continued to strive to maintain the Cedar Care standard. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Kenneth H (Relative of Resident) published on 5 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Easy to book appointments. Pod idea is very good. Staff always pleasant and helpful.
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Review from J C (Daughter of Resident) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and accommodation are first-class.
Reply from Shyam Desai, Operations Officer at Arbour Walk

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We have passed on your comments to our team at Arbour Walk and they have been very grateful to receive them.

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Review from J C (Daughter of Resident) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of staff at Arbour Walk are extremely helpful and supportive to my mum and us as a family. Nothing is ever too much trouble and with Mum's needs being demanding, support is much appreciated. Mum is cared for, supported, her room is always clean and tidy and food and drinks are always available.
The medical team are always available to discuss problems and concerns and the management team always try and accommodate any needs we have as a family.
Reply from Shyam Desai, Operations Officer at Arbour Walk

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We have passed on your comments to our team at Arbour Walk and they have been very grateful to receive them.

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Review from Noreen R (Resident) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers on my floor give excellent care and kindness. They always find time to talk to residents. Having worked as a nurse all my working life as a nurse in a general hospital, I can honestly say I have never seen such caring staff. They maintain your dignity at all times.
Reply from Shyam Desai, Operations Officer at Arbour Walk

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. Our staff thoroughly enjoy looking after you, and are extremely happy that you have settled into your new home. We have passed on your comments to our team at Arbour Walk and they have been very grateful to receive them.

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Review from Maria M (Daughter of Resident) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good care for residents' needs. Very professional, always keep family well informed regarding residents. Beautiful home. First-class. Would highly recommend to all who need care. Thank you.
Reply from Shyam Desai, Operations Assistant at Arbour Walk

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We have passed on your comments to our team at Arbour Walk and they have been very grateful to receive them.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Arbour Walk is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Arbour Walk is calculated as follows: ( (178 Excellents x 5) + (36 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 227 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Arbour Walk is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

No image found

Euguen Pitrop

Job Title: Registered Home Manager

Euguen manages the Arbour Walk care home and overlooks day-to-day activities.

No image found

Harpreet Kaur

Job Title: Clinical Manager

Harpreet manages, monitors, and oversees all aspects of clinical and personal care within the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbour Walk to verify any information. View our terms and conditions. Arbour Walk has an Enhanced Service - more info.