They are as they say one big, very happy family. It is a fabulous care home
Louise A (Daughter of Resident)
after one week I told my son I was staying for good. The staff have been so good, kind and helpful.
Mavis S (Resident)
This place is a complete revelation, everyone is so friendly.
Helen S (Resident)
Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
These prices are only a guideline, please contact Launton Grange to find out the exact price for your requirements.
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Launton Grange are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Launton Grange has plenty of onsite parking for visitors.
Launton Grange has a Review Score of 9.8 (9.770) out of 10, based on 27 reviews in the last 2 years. Over all time Launton Grange has 81 reviews.
Review from J K (Wife of Resident) published on 5 January 2021
Submitted via Postal Card •
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Reply from Rebecca Selkirk, PR Executive at Launton Grange
Thank you for kindly taking the time to write a review of Launton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes, enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.
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The Review Score of 9.8 (9.770) out of 10 for Launton Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Launton Grange is calculated as follows: ( (258 Excellents x 5) + (46 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 317 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Launton Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jun 2022
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Job Title: Front of House Manager
Joined: 2020
Annie is the Front of House Manager at Launton Grange
Job Title: Home Manager
Joined: 2023
Zoe is the home manager at Launton Grange
Job Title: Activities Coordinator
Joined: 2024
Aimee is an Activities Coordinator at Launton Grange.
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