Liberty House

Goodison Boulevard, Cantley, Doncaster DN4 6EJ
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9.4 45 Reviews
  • Liberty House, Doncaster
Liberty House is a beautiful and modern care home offering residential, dementia and respite care. The home has 81 furnished, spacious and private en-suite bedrooms in varying colour palettes to choose from.

With fantastic facilities and the latest technology to plan high quality, person-centred care, residents' health and wellbeing are the number one priority. A team of experienced, compassionate carers offer discreet personal care and provide company and companionship, and are available around the clock. The home's Wellbeing Lead takes into account interests and pastimes to plan a varied activities programme which are stimulating and meaningful. Living at Liberty House means feeling part of a community, where support and friendship awaits.

Liberty House offers a variety of social shared spaces and dining areas to benefit residents, including a hairdressing and beauty salon, cinema, café, activities rooms, garden as well as a bar and bistro, to encourage independent living in a safe and stimulating environment. The home is designed to care for those with memory loss and the team is highly trained to encourage calm, comfortable and homely living for residents. Mealtimes are always a good time of the day, with a strong importance on good nutrition and hydration to keep residents living well as part of an all-inclusive care package.

Led by a local, highly experienced manager, the well-trained care team will provide a compassionate, professional and person-centred service tailored to each unique individual.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1539
  • Self-Funded Residential Dementia Care: £1250 – £1539
  • RESPITE Self-Funded Residential Care: £1084 – £1639
  • RESPITE Self-Funded Residential Dementia Care: £1084 – £1637

These prices are only a guideline, please contact Liberty House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maria Stroe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (81)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Liberty House Reviews (45)

9.4

Liberty House has a Review Score of 9.4 (9.420) out of 10, based on 23 reviews in the last 2 years.
Over all time Liberty House has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Liberty House
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Total of 45, showing 21-40
Review from R P (Sister of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find it caring, friendly and helpful. I like the fact they do activities and put a smile on my brother's face.
Reply from Amanda Hawkes, Home Manager at Liberty House

Thank you so much for your kind words for everybody at Liberty House; it means a lot.
Your brother is safe and cared for, which is the best outcome anybody could wish for!
Thank you once again.

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Review from S L (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely environment, always clean and tidy.
Staff members are always friendly and welcoming.
There does however appear to be a high turnover of both staff and management.
The wellbeing lead does a fantastic job but doesn't have any help so a lot for one person to do, in my opinion.
I have had a few
issues regarding the personal preferences of Mum's care that are important to Mum and us, but things have improved following discussions with the manager and care staff.
Overall, I am satisfied that my mum is happy and well cared for at Liberty House. Thank you.
Reply from Amanda Hawkes, Home Manager at Liberty House

Thank you so much for your review on Liberty.
I will always ensure that your loved one is cared for and safe.
The staff here at Liberty are lovely and work so hard.
If you have any problems, please come in and see me at any time.
Thank you once again.

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Review from M G (Resident) assisted by family/friend published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, Liberty House is a lovely building, and the rooms are spacious and have good ensuite facilities. The staff are helpful and friendly but not enough of them. The food is very processed, with no option for brown bread and limited to two slices of bread at a time. Not enough decent vegetables and
rarely any fruit. We did take in our own but not very good for the amount you pay each week. No food first thing in the morning, had to wait for breakfast, which again varied between 8:30 and 9 a.m. Activities are limited, but again we realise this is due to a shortage of staff. Also, each day, the service for drinks was very dependent on which members of staff were on duty.
Reply from Amanda Hawkes, Home Manager at Liberty House

I am so sorry for you to encounter any negative issues at Liberty.
There is around the home fruit for anybody to take, and this is stocked out every day.
I am monitoring the meals with the head chef each day by visiting each dining room to see for myself that the food quality is of high standards.
Please come in and see me at any time if you have any concerns.
Again, I apologise for any negative feelings you have.
I am still quite new to the home and working my way around.

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Review from Howard S (Son of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very pleased at the way our mother has been able to settle and be happy at Liberty House.
On the upside,
- The facilities themselves are uplifting and that counts for a lot.
- I joined in one of the activities (exercise session) it was well attended and very good indeed.
- The team went
to significant lengths to get residents involved in the above activity, including those with major mobility issues.
On the downside,
- Sometimes a pervasive smell of urine is in the air.
- My mum is unable to operate the TV, a simpler and more robust remote is needed.
- Reading matter (papers) for the residents should be readily available.
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Review from Margaret S (Daughter of Resident) published on 23 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum moved into Liberty House last year, she has been really happy and settled there. Her room is extremely comfortable, with everything she needs and it is always spotlessly clean, whenever we pop in. She feels really well cared for by all the staff, who always do their best for her, even though
they have been stretched lately. She has made friends and enjoys all the activities plus the facilities, such as the hairdressers and the cinema room in the home. The fact that she feels secure there also means that she is sleeping well and that, combined with the care she receives, means that she looks and feels much better than she did when living in her own house. We would highly recommend Liberty House.
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Review from Judy L (Sister of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
If you are seeking Advanced/Nursing Dementia Care, look elsewhere. Note the Liberty House website states they offer early dementia care. Liberty House lacks the depth of knowledge, expertise and empathy to handle the complex needs of those with advanced dementia who may not highlight when they are uncomfortable
or in pain. So my sister did not complain when her feet had blood blisters, her heels were sore and cracked and her toenails needed cutting (she spent her days pacing the corridors). Furthermore, simple things did not happen such as turning on her radio (she loved music), watering a pot plant or maintaining cut flowers (so the flowers died). Involvement in such activities would have enhanced my sister’s life, and so were opportunities lost. The lack of nursing dementia care means that the administering of end-of-life medication is delayed pending the arrival of a District Nurse or Doctor. Many of the staff were warm and genuinely caring but sometimes staff communication was insensitive and distressing.
Reply from Suzy Smith, Regional Operations Director at Liberty House

We appreciate you taking the time to pass on your concerns and are sorry to hear we did not live up to the standards expected from our home.
We would like to ensure you that all comments are taken seriously and will be addressed with the team and any actions needed to improve the service will be taken.
If you would like to discuss your concerns further, please email our team at info@runwoodhomes.co.uk

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Review from C W (Daughter of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
If you or a relative are looking for a lovely looking care home with luxurious surrounds then this is the place for you, but if you have a relative that actually requires care and suffers with dementia please read this first. They profess to be a dementia specialist - I totally disagree. They gave my
mum 28 days notice because of behaviour (fair enough) but the next day sent her off in an ambulance to the local hospital for them to deal with, giving us no opportunity to find a home for her. The hospital rang the home to say she needed to be taken back and they said there was no room, even though all her stuff was still in the room that we had previously paid for. When we collected mum's belongings we were given a box which was missing coats/shoes and clothes but received no help or sympathy from staff. Mum also managed to escape twice - Unacceptable, I could go on but you make your mind up.
Reply from Support Office, Runwood Homes at Liberty House

We are deeply saddened to hear this, and thank you for your valuable feedback. Please be assured that we take all feedback seriously, and our senior team will be investigating this further. If you would like to discuss the matter further, please do not hesitate to contact our central support team at info@runwoodhomes.co.uk.

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Review from H T (Daughter of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the manager and the staff enough for looking after mum at very short notice for a two week respite care break just recently. She settled in straight away and was always very happy and smiley when we visited her. She was very sociable with the staff and residents and enjoyed participating
in the excellent activities which were provided on a daily basis. We will have no hesitation whatsoever about sending mum to Liberty House for a little holiday again, should respite care be needed in the future.
Reply from Claire Hoyles, Customer Relationship Manager at Liberty House

Thank you so much for your kind words, we are so happy to read your positive review and pleased that Mum enjoyed her holiday. It was an absolute pleasure to have her here with us at Liberty House. Thank you.

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Review from Christine H (Sister of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I had a review with the manager and then with another member of staff. In each case, I expressed my concerns about a lack of real communication and personal care. I have the impression that this will change and I have already heard that arrangements will be made for me to meet the key worker. When my
sister first came to the home in June 2021 I was not given sight of her care plan, knowledge of the key worker, and her role and I had to ask for a review. The current manager is definitely more proactive.
Reply from Tracey Reynolds, Home Manager at Liberty House

Thank you for your review, and I hope you feel I have dealt with any concerns raised in our meeting, as always my door is always open for any concerns, which will always be addressed.

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Review from Denise B (Daughter of Resident) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I are very happy with the care my mother receives at Liberty House. Apart from one blip, we have been kept informed of events, incidents, concerns regarding our mother and the Home in general. The staff always appear attentive and caring and our mother is settled and happy, in fact, she
has thrived since entering this home under its previous name in 2017 which then transferred to Liberty House.
Reply from Claire Hoyles, Customer Relationship Manager at Liberty House

Thank you so much for your kind words, we are so happy to read your positive review and pleased that your Mother is happy and settled. It is an absolute pleasure to have her here with us at Liberty House.


Thank you

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Review from J W (Granddaughter of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nanna has been living at Liberty House for 5 months. During that time, we have found the staff always try so hard to ensure all my nannas well being and care needs are met in a professional and caring manner. Every effort was made to help her settle in during a very difficult and stressful time.
The activities and well-being events are very much appreciated, in particular.
Reply from Claire Hoyles, Customer Relationship Manager at Liberty House

Thank you so much for your kind words, we are so happy to read your positive review and pleased that your Nanna is happy and settled. It is an absolute pleasure to have her here with us at Liberty House. We have lots of activities planned in the upcoming months and which I'm sure she'll thoroughly enjoy.


Thank you

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Review from John W (Son of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with care of mother despite difficult conditions due to Covid. It was very difficult at first for her to settle as she really wanted to stay in her own home and couldn’t accept that she was unable to manage at home. She is now relaxed and accepts that all her worries about day to day living
at home have disappeared.
Reply from Kathleen George, Home Manager at Liberty House

We are so happy to read your positive review. We appreciate how satisfied you and your mother are with the transition to our care, especially with the kindness and support of the team.

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Review from Christine W (Daughter-in-law of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care. Staff very helpful in difficult circumstances due to Covid. Enjoy being able to sit in other areas apart from the resident's room.
Reply from Kathleen George, Home Manager at Liberty House

Good afternoon Christine, thank you so much for the review. We are so appreciative to hear that despite the toughest circumstances brought on by the pandemic, you remain pleased with your parent-in-law's care. Thanks again for your positive feedback.

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Review from Jane H (Daughter-in-law of Resident) published on 11 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with mum in law's care since admittance. She seems a lot more settled and as a family, we have the peace of mind that she is being well looked after. We have been kept informed in a timely manner of any issues and have nothing but praise for all the staff. Very sorry to hear that the manager
is leaving but we are confident that the new manager will be equally as good.
Reply from Claire Hoyles, Customer Relationship Manager at Liberty House

Thank you for your kind words Jane, it's a pleasure to have Mum-in-Law with us at Liberty House. She is a huge part of our community and always comes into the office to chat with the staff.

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Review from Emma C (Granddaughter of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
It might help if the staff actually waited to check the outcome of the lateral flows before allowing visitors in. As of now my Nanna, who was just picked up from a week of respite care, is now on the end of life care after contracting covid during her stay.
Won’t even start on the poor care she received
whilst in there.
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Review from Juliette J (Daughter-in-law of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Liberty House and staff have gone above and beyond helping us as a family with the care of my mother-in-law. We found ourselves, like many during the pandemic, in an extremely stressful situation of finding a care home. Liberty exceeded our expectations keeping us informed, reassured and available at
all times. The improvement in both my mother-in-law's physical and mental well-being has been incredible since her arrival at the end of January. Her walking, speech and general demeanour is vastly improved.
We, as a family, cannot recommend this wonderful home enough to other families who are looking for a safe, stimulating, friendly and professional environment for their nearest and dearest.
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Review from C H (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Liberty House in October 2020 and unfortunately due to medical reasons had to move into a nursing home in April 2021. I have been extremely pleased with the care given to Mum by every member of staff. The management staff have been excellent and I would strongly recommend Liberty
House to anyone looking for a wonderful care home.
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Review from Helen D (Friend of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise this home enough from the minute the lady I look after came in she was so happy. She said she feels like a queen. They also accepted her dog which was a massive thing for her. The residents love the dog as do the carers. I doubt I could find a better place anywhere for that I am so grateful.
Thank you Liberty House.
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Review from Maureen G (Wife of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find both staff and management very friendly and helpful. How sad that people become so ill, but you come away knowing they are being cared for and treated with kindness and dignity. Forever thankful.
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Review from N B (Daughter of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provided in excellent surroundings. The staff are friendly and helpful and mum is treated with dignity and respect. Highly recommend this establishment for caring of your loved ones.
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Current Review Score: 9.4 (9.420)

Overview of Review Score

The Review Score of 9.4 (9.420) out of 10 for Liberty House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.420 for Liberty House is calculated as follows: ( (179 Excellents x 5) + (61 Goods x 4) + (13 Satisfactorys x 3) + (12 Poors x 2) + (9 Very Poors x 1) ) ÷ 274 Ratings = 4.42
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Liberty House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Kathleen

Kathleen George

Job Title: Home Manager

I’ve worked with Runwood Homes for many years, and it’s a real pleasure to be back at Liberty House, a home I proudly supported in commissioning when it first opened.


I’m passionate about delivering high-quality care for our residents and supporting a dedicated staff team who truly strive to make a difference in residents’ lives.


Liberty House is a truly lovely home, and I’m proud to be part of a team that shares my commitment to compassionate care. Outside of work, I enjoy spending time with my family and grandchildren.

Roshan

Roshan Cooray

Job Title: Maintenance Joined: 2005

My name is Roshan Cooray; I am the Maintenance Person at Liberty House.


I began my career in 2005 as a building caretaker in Rome, Italy, where I gained valuable experience in maintaining buildings and ensuring a safe, welcoming environment for residents. After 15 years, I moved to the UK and took on the role of site supervisor in the school sector, further enhancing my skills in maintenance, problem-solving, and community collaboration.


Joining Runwood Homes at Liberty House has been a fantastic opportunity for me. I take great pride in my work, ensuring the home is always in excellent condition and providing a safe, comfortable space for both residents and staff. My goal is to help make Liberty House one of the best care homes in Doncaster by upholding high standards and supporting the wonderful team here.


I find immense satisfaction in my role, knowing that my work directly contributes to the happiness and well-being of the residents. Whether I’m fixing a small issue or managing larger projects, I’m always ready to lend a helping hand to keep Liberty House running smoothly.

Jen

Jen England

Job Title: Home Administrator Joined: 2021

My name is Jen England, I am the Home Administrator at Liberty House.


I began my career with Runwood in 2021, initially working as part of the care team. After a few weeks, I transitioned into a reception role and became a key member of the front-of-house team at Liberty. Over time, I progressed to my current position as the Home Administrator.


I truly enjoy being part of the team and working within the home. Every day brings new challenges, and I love the dynamic nature of my role. Interacting with residents and their families is something I find incredibly fulfilling, and I thrive in a fast-paced environment.


With over 20 years of professional experience, I have always maintained a strong customer focus, striving to do my best in every aspect of my role.


Outside of work, I enjoy walking and spending quality time with my wonderful family and two dogs, Skye and Storm.

Kelly

Kelly Faultless

Job Title: Receptionist Joined: 2024

My name is Kelly Faultless. I am the Receptionist at Liberty House.


I joined Liberty House as the receptionist in 2024, and I truly enjoy my role. I love greeting visitors and residents, and every day brings new opportunities to learn and grow.


Before this, I worked as a branch manager at Weldricks Pharmacy for two years. I began my career there as a pharmacy assistant and worked my way up over the five years I spent with the company.


In my spare time, I enjoy spending quality moments with my family and taking our dog out for walks.

Anil

Anil Rajput

Job Title: Chef

Hello, I’m Anil, a passionate chef who began my culinary journey at the age of 16. Over the years, I’ve worked in diverse industries, including hotels and abroad, gaining a wealth of experience in kitchens around the world.


Cooking is not just my profession but my lifelong passion. I take great pride in sharing my expertise, skills, and knowledge with others, mentoring and inspiring those I work with.


Outside of the kitchen, I’m a proud dad to two lovely boys. In my free time, I enjoy fishing and, of course, cooking for my family. My global experience and dedication to my craft allow me to bring creativity and excellence to every dish I prepare.

Jody

Jody Hughes

Job Title: Lifestyle Coordinator Joined: 2022

Hi, I’m Jody, the Lifestyle Coordinator at Liberty since April 2022. With over six years of experience in care, I find immense joy and pride in my role, which allows me to make a meaningful difference in everyone’s life.


Building strong relationships with residents, families, and staff is at the heart of what I do. At Liberty, we truly are one big family, and I’m committed to doing my best every day to bring smiles and happiness to everyone I work with.


Being a lifestyle coordinator is not just a job for me; it’s an honour to create moments of joy and connection that brighten lives.

Kelley

Kelley Norton

Job Title: Lifestyle Coordinator Support Joined: 2022

Hi, I’m Kelley Norton, a proud Lifestyle Coordinator at Liberty. I began my journey here in May 2022 as a laundry assistant, but when the chance arose to join the wellbeing team, I knew it was my true calling and embraced the opportunity wholeheartedly.


I absolutely love my role, spending quality time with residents and helping them make the most of every moment. Cherishing these connections and creating joyful memories is the highlight of my work.


Outside of work, I enjoy time with my daughter and my lively cocker spaniel puppy, Penny. Most people know me as the one with the crazy hair—I’ve always been affectionately called the punk of Cantley.

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