Henley House

333 Henley Road, Ipswich IP1 6TB
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9.8 45 Reviews
  • Henley House, Ipswich
Henley House a leading not-for-profit care home in Ipswich, featuring modern facilities and 66 beds and offering award-winning residential and dementia care.

The home has attractive views of the rolling Suffolk countryside and has a superb range of facilities including cinema, sky bar, tea room, garden room, several sociable lounges and dining areas. All bedrooms are well appointed and offer en-suite facilities, smart TVs, telephone point and Wi-Fi.

Yet, what makes the home special is its blend of superior quality with not-for-profit values. Part of leading charitable provider Greensleeves Care, the home offers a unique Home for Life Commitment whereby no resident is asked to leave in the event their personal funds deplete while in care.

When you join the Henley House family, you enjoy:
- Home for Life funding assurance - for peace of mind
- Flexible trials of up to 6 weeks to choose with confidence
- Modern facilities fit for high standards of care
- Established leadership and team
- Delicious and nutritious home-made meals
- Varied and stimulating programme of daily activities to suit all tastes

Whether you are ready for permanent or short-term care, the Henley House team are here to answer your questions and support you in making a care decision you can feel good about.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1744 – £1943
  • Self-Funded Residential Dementia Care: £1932 – £2130
  • RESPITE Self-Funded Residential Care: £1744 – £1943
  • RESPITE Self-Funded Residential Dementia Care: £1932 – £2130

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Henley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca Bewley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (65)

Henley House Reviews (45)

9.8

Henley House has a Review Score of 9.8 (9.845) out of 10, based on 18 reviews in the last 2 years.
Over all time Henley House has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Henley House
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Total of 45, showing 1-20
Review from Andrew M (Son of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an excellent home this is, it has been one of the best choices we have made. My mum has been in the home for nearly a year and the care she has received, the activities provided and the staff's dedication has been brilliant. My mum's quality of life has improved and knowing this and that she is
so well looked after has given us such peace of mind, thank you.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for those lovely words. We love to see positive changes when residents see there are benefits of friendship, company and stimulation from being part of the community at Henley House. Mum is very much part of the Henley family, and it's a privilege to have her here with such lovely support from her family. I'll ensure those comments are passed on to the team.

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Review from Lynda M (Daughter-in-law of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home manager and mini bus driver went over and above to ensure that my relative was able to attend an event which they recognised was very important to her.
I find the senior carer excellent and feel that she really cares about the people she looks after.
I have no hesitation recommending all
of the facilities that Henley House has to offer and am confident in the care and commitment that they are giving my relative.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for your kind words, it means everything to the team and is at the heart of what we do. If we CAN do something, we'll do our best to ensure our residents lead their best lives. Glad you all had a lovely day.

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Review from Debbie D (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in the home for a while now and I am very impressed with all the staff. They have been very supportive to my dad and also myself. I like the fact that they include all the residents. No one is singled out. The staff done the utmost to make the residents enjoy the festivities and I attended
the Christmas carol concert with Dad. Thank you.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for your kind words. We try and be as inclusive as possible and enable all the residents to live their best lives, including friends and relatives as much as they'd like. Christmas was very special, thank you for supporting us as Dad's daughter and joining in the festivities and for your continued support.

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Review from J R (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Henley House for a few months now and on every visit we have been welcomed by the very friendly staff. There are so many activities going on daily and families are invited to join in, it's a lovely atmosphere.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for your kind words, it's good to know the team help residents and their relatives feel supported when there is a need for full time care. I will pass the lovely comments onto the team.

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Review from Raymond C (Resident) assisted by family/friend published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's very good, excellent. I have no complaints. I wish I had come here 10 years ago. The staff are all very helpful and friendly, I enjoy all the activities, there is always something going on. The rooms are all very comfortable. The views are excellent and I couldn't wish for anything more. The managers
are all very nice. I recommend living here, I love it.
Reply from Rebecca Bewley, Home Manager at Henley House

Such a lovely thing to say, it's very good to hear. Thank you, I shall share these comments with the team, and thank you are your family for being such active members of our Henley community.

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Review from Julie J (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to take the time to send this review because I think it is important to let people know the difference staff here make to people's lives. Our lovely Mum went into Henley House in 2023. We spent a long time choosing the right place and I have to say that from the moment we walked in we knew this
was right for Mum. Mum has dementia and needs dedicated care, every single one of the staff who care for Mum are absolutely fabulous. She is always clean, happy and well cared for. Any difficult problems are handled professionally and caringly. Management run the facility brilliantly and it is beautifully clean. The reception staff are smiley and welcoming. Any family concerns and feelings are considered and we always feel valued.
I have no hesitation in recommending Henley House to anyone who has a dear relative who needs deeper care, it is not a 'facility' it is a home as in a place for our loved ones to live in comfort and where we can visit and spend time with them.
Reply from Rebecca Bewley, Home Manager at Henley House

Dear Julie, what lovely words. I will ensure these are passed to the team as it is a pleasure do what we do, and yes the team are what makes it so special here at Henley House. Thank you for your review and continued support.

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Review from H C (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad unfortunately was only a resident here for just over a week on the dementia floor, my brother and I were very impressed with the care he received until he passed away unexpectedly.
We wanted mum to come here initially, for respite care after a lengthy and traumatic stay in hospital where she lost
a lot of mobility due to heart failure. We are very happy with the care mum received, especially as the care is complex. Small niggles but we feel confident they get addressed.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for the lovely review. It has been a pleasure to enable Mum to improve from her stay in hospital and following the loss of her husband. Her specialist dietary needs are complex, but nothing we cannot handle and she has most definitely become one of the Henley House family of residents.

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Review from D P (Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived in the summer needing to change from intermittent care. I am now as fully independent as possible and enjoying my life. Thanks especially to the in house staff who make this possible every day. All make me feel as though I'm the only one, kitchen staff make the extra effort to make my diet
safe.
Reply from Rebecca Bewley, Home Manager at Henley House

It has been so lovely to see you flourish and become one of the Henley House family of residents. I am also happy to continue to be your 'personal shopper' for all your preferred specialist food, we try to go above expectations when these things make a difference to someone's day. It is also a pleasure for you to have your family here for celebrations, this is your home to use and all are welcome. So thank you for such a lovely review, I will pass on the comments to the team.

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Review from M W (Son-in-law of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Henley House, in my experience is the best care home I have visited. The building its self is very impressive, all the carers and seniors we have encountered, not to mention the cleaning staff have been amazing in the three years my mother in law has been living here.
It's hard to find anything to
grumble about. Highly recommended care home, in my opinion.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you so much for your kind comments, I will pass these onto the team. They are indeed 'amazing' and I'm proud to lead such a caring group of people who strive to make the residents' lives as full as possible.

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Review from Steve D (Friend of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was lucky enough to be invited to the Xmas Quiz at Henley House and had a lot of fun. I loved the feel of the home, modern, clean and seasonally decorated. The event was very inclusive and laughs and smiles were in abundance.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for your kind words, our quizzes are legendary and you are always welcome to attend, we definitely encourage our residents to live their best lives, so any suggestions for activities or events are always welcome. Thank you again and hopefully see you on a team at the next quiz!

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Review from S M (Respite Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I recently spent 3 weeks at Henley House for respite care following a fall although I booked for 2 weeks I was so comfortable and restful that I stayed for a further week. The staff were so kind and thoughtful, they need a special mention. I would certainly return to Henley House again.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for a lovely review and it was a pleasure to have you and your little dog, stay with us. Always good to know when a respite extends or would happily return. You would be welcomed back and would be lovely to see you drop in for a coffee anytime.

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Review from Irene J (Respite Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a good reception when arriving at Henley House and quickly felt comfortable. Both staff and residents were ready to smile and introduce themselves. The room was clean and comfortable and felt homely. I enjoyed mealtimes with well-presented food and a good variety of choices. I enjoyed the activities
that were available to all with assistance to and from if needed. In all a good fill-in whilst the family were away.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for a lovely review, it was a pleasure to have you stay and it would be lovely to have you return should you ever need us again.

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Review from G B (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been living in Henley House for over a year now. It was really difficult for our family to see our Mum having to leave her home and husband of decades and live elsewhere. However, all the staff have been lovely. Very understanding, patient and compassionate. Everyone goes out of their way
to be friendly and welcoming and all take time to make my mum feel cared for. From the cleaners, caretakers, the dining room staff to the carers and seniors. The place is lovely, with bright surroundings and the view is spectacular from Mum's room, it's lovely looking out to see what you can spy in the distant countryside. Medical checks and monitoring are regular. The food is good, with things made on site and always extras on offer like freshly made milkshakes etc which Mum enjoys. The entertainment is good, the mental stimulation has been a real benefit to my mum. Events are organised which satisfy a variety of tastes, there's always something to be involved in if you want to be. Thanks to a great team!
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for such a lovely review. It is an absolute pleasure to have Mum and to support her to spend as much time with family and to go out and about on so many trips, from visiting the local to sailing. Thank you for trusting us to care for her when you had to make that difficult decision and for supporting the home to do so, as well as we can.

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Review from B R (Respite Resident) assisted by family/friend published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Henley House for respite was necessitated as my wife, my full-time kara, had to undergo surgery. When it became apparent that my two-week plans to stay were not long enough, my stay was extended for a third week for which we were both very grateful. On arrival, I was immediately made to feel
at home. The staff were friendly and welcoming. My ensuite room overlooked the countryside and horse paddocks and bird-watching potential. The room was very comfortable and well appointed and cleaned every day to a high standard. The food was varied and well presented with fresh fruit always available. I was fortunate to have visitors on most days who were always made very welcome by the staff. I would confidently recommend Henley House. It is very professional friendly and safe. I was comfortable and well looked after there. Thank you.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for such a lovely review and for your comments to us that you were made to feel like 'family'. It was a pleasure to have you staying with us and lovely to meet all of you and all your visitors, we are here if you need us in the future.

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Review from Mrs Susan G (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been struggling at home since my dad died in 2021. I had been her main carer for many years, I had a stroke in 2022 and found it a struggle to care for mum as much as I would like to. Mum had a stay in the hospital and came out with carers but as time went on struggled to do many of her daily
living tasks. My sister and I looked at a few care homes in the area and found Henley House by far the best, they didn't have any vacant rooms but we and mum were willing to wait for a vacancy, and one came up. Mum moved in on November 1st 2023. Mum did find it hard at first, going from a big 5 bedroom house into one room, but the care staff, management, housekeepers, kitchen assistants, and even the caretakers were so kind, always found time to chat with mum, the entertainment staff encouraged mum to take part in activities going on in the home, and to our surprise she did.
Mum went into the home being pushed in a wheelchair, but within weeks was walking with a walking frame independently.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for the lovely comments. It's been lovely seeing mum, who you said may keep herself to herself, joining in all the activities even if to watch. We've noted the score for food and are already making improvements guided by the residents, so all suggestions are welcome, anytime!

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Review from G D (Son of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
You looked after my mum for her last 14 months when we couldn’t. You treated her with respect, dignity and love and treated her as one of your family and we as a family will forever be in your debt. Thank you.
Reply from Rebecca Bewley, Home Manager at Henley House

Thank you for the lovely comments, that is exactly what we aim to do and she very much was one of the family here. I will ensure your lovely comments are passed onto the team.

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Review from Lisa W (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Henley House never fails to deliver kindness and compassion.
All the staff are lovely, always smiling and happy.
Mum has been in Henley House for two and a half years and is very, very happy.
The social events are great - so much going on every week.
Well done to you all.
Reply from Rebecca Bewley, General Manager at Henley House

Thank you so much for the lovely feedback and for the support you give the home. It is a pleasure ensuring the residents lead their best lives, and I shall ensure your feedback is shared with the team.

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Review from L L (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so lucky that my parents are being cared for in such a lovely care home. The food is amazing, there are loads of activities put on for the residents. The staff are very caring and approachable. The home is kept very clean and tidy and we as family members always get offered refreshments when
visiting. We also enjoy visiting when singers are there, quiz nights, fayres etc.
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Review from D H (Daughter of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved in in January after being sent to another home straight from hospital. That home was truly horrendous. We spent some time looking at various homes for her before we decided on Henley House.
She loves her room and private bathroom and is really happy with the care she is receiving. She also
enjoys the food she is eating.
The activities are various and I am sure she might eventually join in although at the moment she is happy just waving to people as they walk past and saying hello.
A really lovely space for her to live and she no longer has the worry of dusting and cleaning her big bedroomed house
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Review from Sue B (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During Mum's years living at Henley House, her illness and death and today her final journey from Henley House with refreshments after the funeral, I can only praise and thank all the staff. They are all outstanding in their care and compassion. We are so grateful for how they have looked after Mum
and us as a family, Thank you just doesn't cover it. We will always feel welcome if we pop in, even now that Mum has gone. Heartfelt thanks to you all - special shout out to Craig for arranging refreshments after Mum's funeral. Thank you.
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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Henley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Henley House is calculated as follows: ( (183 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 213 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Henley House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Rebecca

Rebecca Bewley

Job Title: Home Manager Joined: 2023

I am incredibly proud to lead the caring and talented team at Henley House and to serve this community. As a care veteran, I make sure the home runs well so that our residents and their families get the high-quality care and reassurance they deserve.

Nicki

Nicki Mitchell

Job Title: Family Liaison Manager Joined: 2020

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining the Henley House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!

Frequently Asked Questions about Henley House

What types of Care is Henley House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Henley House have?

There are 66 Single Rooms.

What are the Facilities & Services at Henley House?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Henley House to the centre of Ipswich?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Henley House to verify any information. View our terms and conditions. Henley House has an Enhanced Service - more info.