Henley House

Everyone is always pleasant here from entering, the reception is a wonderful welcome. The staff are very friendly. I know my Daddy is being looked after and cared for.

Nothing is too much trouble, I moved rooms recently and they were marvellous. I love it here and I am very happy at Henley House.

Everybody in Henley House Care Home are very kind and friendly, very helpful and caring. My sister always seems happy when I visit.

My aunt is so happy and it shows in her face. I cannot thank everyone for putting the smile on her beautiful face, thank you.

Initial experience of moving Mum into Henley House has been excellent. She has a lovely room with a great view over the Suffolk countryside. As a new, purpose-built residence the facilities are excellent and well-maintained. Staff are very friendly, helpful and approachable, and they respect that this is the resident’s home. They also have a good understanding of the specific issues relating to dementia care. Administrative matters were addressed efficiently, with minimal bureaucracy.

My mother went into Henley House Care Home for respite care, I was very impressed with the staff, she has settled very well and is going to stay as a full-time resident.

bar, cinema, library, garden room and the café.

All in all a lovely place.

Lovely home but unfortunately there never seems to be enough staff. Although those that are working work very hard.

Very disappointed with the care my mother received in the seven weeks she was there before she died in July 2021. I explained fully my mother's needs before she became a resident and felt these were not communicated to the staff looking after her. The home was very short-staffed, especially at weekends. Agency staff were used and this meant no consistency in her care needs.

Overall the staff were extremely caring and did a wonderful afternoon tea for my brother-in-law's 91st birthday.

The home is welcoming in appearance and, being new, an impressive building and grounds. The reception staff were friendly and accommodating as usual and also professional. All staff I came into contact with were friendly and personable. My father was treated with courtesy and dignity and I felt that he was comfortable and very well looked after. An excellent care home.

I have been very impressed by the level of care and compassion shown by the staff to all the residents when I have visited. My friend has improved so much since coming to Henley House and is very happy living here.

With mum and our stepdad having to be cared for more than we could manage ourselves we are absolutely delighted that we discovered Henley House. From the first meeting of ourselves and your wonderful family liaison manager to all the staff in what can only be described as a first-class home. My wife and I are extremely happy in the knowledge that not only have we done the right thing for them both but they will get the loving care they both deserve. Thank you all.

The team at Henley House were always accessible and knowledgeable about Mum's situation. The care in her final weeks was compassionate and I would like to thank them for their outstanding work.

My father was cared for at Henley House for 25-months. In that time, the staff became Dad's family, and ours. When lockdown came, I missed both Dad and Dad's other family! We were always treated like family members. I never saw anything on my many visits that made me question anything, with any of the residents, that I was uncomfortable with. Dad was always smart, clean and given autonomy on what he wanted to do. He was treated with the utmost respect, and since his passing, in February 2021, dealing with staff and management has been lovely, friendly and professional. We have been invited to visit for a cup of tea when restriction lift and very much look forward to catching up with everyone.

Very respectful of grandma and excellent care. Good communication and updates on changes to care plan etc.

Mum has been treated with compassion and care. Staff have been kind, professional and willing to take the time to make her comfortable and secure. Nursing levels are very professional and staff have kept me well informed and gone out of their way to support us as a family. Thank you.