Henley House

333 Henley Road, Ipswich IP1 6TB
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9.8 45 Reviews
  • Henley House, Ipswich
Henley House a leading not-for-profit care home in Ipswich, featuring modern facilities and 66 beds and offering award-winning residential and dementia care.

The home has attractive views of the rolling Suffolk countryside and has a superb range of facilities including cinema, sky bar, tea room, garden room, several sociable lounges and dining areas. All bedrooms are well appointed and offer en-suite facilities, smart TVs, telephone point and Wi-Fi.

Yet, what makes the home special is its blend of superior quality with not-for-profit values. Part of leading charitable provider Greensleeves Care, the home offers a unique Home for Life Commitment whereby no resident is asked to leave in the event their personal funds deplete while in care.

When you join the Henley House family, you enjoy:
- Home for Life funding assurance - for peace of mind
- Flexible trials of up to 6 weeks to choose with confidence
- Modern facilities fit for high standards of care
- Established leadership and team
- Delicious and nutritious home-made meals
- Varied and stimulating programme of daily activities to suit all tastes

Whether you are ready for permanent or short-term care, the Henley House team are here to answer your questions and support you in making a care decision you can feel good about.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1744 – £1943
  • Self-Funded Residential Dementia Care: £1932 – £2130
  • RESPITE Self-Funded Residential Care: £1744 – £1943
  • RESPITE Self-Funded Residential Dementia Care: £1932 – £2130

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Henley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca Bewley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (65)

Henley House Reviews (45)

9.8

Henley House has a Review Score of 9.8 (9.845) out of 10, based on 18 reviews in the last 2 years.
Over all time Henley House has 45 reviews.

Overall Experience
  • 41
  • 2
  • 2
  • 0
  • 0
Date Published
  • 45
  • 3
  • 10
  • 18
  • 27
Reviewer Connection to Henley House
  • 18
  • 8
  • 5
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from Geoff M (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With mum and our stepdad having to be cared for more than we could manage ourselves we are absolutely delighted that we discovered Henley House. From the first meeting of ourselves and your wonderful family liaison manager to all the staff in what can only be described as a first-class home. My wife
and I are extremely happy in the knowledge that not only have we done the right thing for them both but they will get the loving care they both deserve. Thank you all.
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Review from Ian W (Son of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Henley House were always accessible and knowledgeable about Mum's situation. The care in her final weeks was compassionate and I would like to thank them for their outstanding work.
Reply from Emma Mackenzie-Bedford, Home Manager at Henley House

Thank you for your review. We greatly appreciate your feedback and kind words.

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Review from Sandra M (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was cared for at Henley House for 25-months. In that time, the staff became Dad's family, and ours. When lockdown came, I missed both Dad and Dad's other family! We were always treated like family members. I never saw anything on my many visits that made me question anything, with any of the
residents, that I was uncomfortable with. Dad was always smart, clean and given autonomy on what he wanted to do. He was treated with the utmost respect, and since his passing, in February 2021, dealing with staff and management has been lovely, friendly and professional. We have been invited to visit for a cup of tea when restriction lift and very much look forward to catching up with everyone.
Reply from Emma Mackenzie-Bedford, Home Manager at Henley House

Dear Sandra, thank you very much for your review and kind words. We will share your nice comments with our staff.

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Review from L B (Granddaughter of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very respectful of grandma and excellent care. Good communication and updates on changes to care plan etc.
Reply from Emma Mackenzie-Bedford, General Manager at Henley House

Thank you for your kind words, it is our pleasure to be able to look after and get to know your grandmother.

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Review from W B (Daughter of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been treated with compassion and care. Staff have been kind, professional and willing to take the time to make her comfortable and secure. Nursing levels are very professional and staff have kept me well informed and gone out of their way to support us as a family. Thank you.
Reply from Emma Mackenzie-Bedford, General Manager at Henley House

Thank you so much for your kind words, we are always striving to be the best we can be and we are so glad that your mum has settled in and became a part of our community; she is a very special lady, and we are all so fond of her.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Henley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Henley House is calculated as follows: ( (183 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 213 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Henley House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Rebecca

Rebecca Bewley

Job Title: Home Manager Joined: 2023

I am incredibly proud to lead the caring and talented team at Henley House and to serve this community. As a care veteran, I make sure the home runs well so that our residents and their families get the high-quality care and reassurance they deserve.

Nicki

Nicki Mitchell

Job Title: Family Liaison Manager Joined: 2020

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining the Henley House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!

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