Henley House

333 Henley Road, Ipswich IP1 6TB
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9.8 45 Reviews
  • Henley House, Ipswich
Henley House a leading not-for-profit care home in Ipswich, featuring modern facilities and 66 beds and offering award-winning residential and dementia care.

The home has attractive views of the rolling Suffolk countryside and has a superb range of facilities including cinema, sky bar, tea room, garden room, several sociable lounges and dining areas. All bedrooms are well appointed and offer en-suite facilities, smart TVs, telephone point and Wi-Fi.

Yet, what makes the home special is its blend of superior quality with not-for-profit values. Part of leading charitable provider Greensleeves Care, the home offers a unique Home for Life Commitment whereby no resident is asked to leave in the event their personal funds deplete while in care.

When you join the Henley House family, you enjoy:
- Home for Life funding assurance - for peace of mind
- Flexible trials of up to 6 weeks to choose with confidence
- Modern facilities fit for high standards of care
- Established leadership and team
- Delicious and nutritious home-made meals
- Varied and stimulating programme of daily activities to suit all tastes

Whether you are ready for permanent or short-term care, the Henley House team are here to answer your questions and support you in making a care decision you can feel good about.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1744 – £1943
  • Self-Funded Residential Dementia Care: £1932 – £2130
  • RESPITE Self-Funded Residential Care: £1744 – £1943
  • RESPITE Self-Funded Residential Dementia Care: £1932 – £2130

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Henley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca Bewley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (65)

Henley House Reviews (45)

9.8

Henley House has a Review Score of 9.8 (9.845) out of 10, based on 18 reviews in the last 2 years.
Over all time Henley House has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Henley House
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Review from Bev S (Daughter of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is a lovely modern building with plenty of lounges and dining areas which are well used. The individual rooms are a good size and Mum has a door to the garden which she loves.
All of the staff are friendly and willing to help both my mum and me. They take time to listen and understand.
The meals have been lovely, though I think they are short of a chef at the moment as other staff have stepped in to provide meals a few times, but the meals have still been very good.
The staff have helped us to get Mum's own recliner chair into her room and they test all electrical items.
There are loads of activities for the residents to join in and Mum loved dancing to the Elvis tribute. They had a lovely Halloween party and are now getting ready for Remembrance Day which will be very meaningful for all the residents.
Room cleaning is excellent and care staff are very good. All visitors need to wear masks in the communal areas at the moment which I think is sensible.
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Review from Kerry A (Cousin of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my cousin and her husband today and received a warm welcome from reception. The lounge/day room was very clean and fabulous decor. Staff were very friendly. I was very impressed with all the facilities and the guest's rooms are very spacious with lots of storage and tastefully decorated.
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Review from S T (Daughter of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents recently moved into Henley House together. My sister and I reviewed and visited many other homes but none matched Henley House. The building is stunning, very modern, airy and spacious. It sits on the edge of Ipswich and has the most spectacular views across paddocks and farmland. More important
than that though are the management and team. Every single person who works at Henley House are caring, kind, respectful and friendly. They have bent over backwards to help our parents settle in. The food is excellent as are all the facilities.
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Review from Beverley R (Daughter of Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a very introverted life before Henley House and spent nearly 38 years as a widow and became quite reclusive. Putting aside that she would prefer to be at home, the pleasure I get from seeing Mum surrounded and interacting with people daily is immense, and although it is very sad that she
cannot remember the activities and conversations she has. It is a pleasure to know she always has company and wears a smile.
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Review from Jackie H (Niece of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an incredible home, from the moment I was welcomed in at reception to leaving. I was greeted by kind and caring professionals. The actual home is amazing, clean, spacious and full of wonderful amenities. My aunt and uncle were both really happy.
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Review from J W (Friend of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent atmosphere. Friendly, professional and welcoming. Residents active and treated with care and respect.
Reply from Hayley Salter, Home Manager at Henley House

Thank you so much for your kind review. I will pass on your comments to our team.

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Review from Peter C (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having recently moved our mother permanently into Henley House after three periods of respite in 2021. We now have peace of mind and total confidence that she is being well looked after in a completely safe environment, The building is new and very smart and the staff are wonderful. So kind and caring,
nothing is too much trouble. The room is very comfortable, the food is well prepared and nutritious and everything is spotlessly clean.
Reply from Hayley Salter, Home Manager at Henley House

Thank you for leaving such a lovely review. I will make sure our team sees your comments.

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Review from Karen K (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is always pleasant here from entering, the reception is a wonderful welcome. The staff are very friendly. I know my Daddy is being looked after and cared for.
Reply from Hayley Salter, Home Manager at Henley House

Thank you for taking the time to leave a review, I am so glad that you are happy with your father's care.

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Review from C P (Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble, I moved rooms recently and they were marvellous. I love it here and I am very happy at Henley House.
Reply from Hayley Salter, Home at Henley House

Thank you for your review. We are glad that you are so happy at Henley House.

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Review from Helen W (Sister of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody in Henley House Care Home are very kind and friendly, very helpful and caring. My sister always seems happy when I visit.
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Review from A C (Niece of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love coming to visit my aunt, the staff treat us like we are family, we laugh, we tease we have such a good time.
I follow Henley House on social media and share photos of my aunt enjoying life with the rest of my family.
My aunt is so happy and it shows in her face. I cannot thank everyone for
putting the smile on her beautiful face, thank you.
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Review from I F (Son of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initial experience of moving Mum into Henley House has been excellent. She has a lovely room with a great view over the Suffolk countryside. As a new, purpose-built residence the facilities are excellent and well-maintained. Staff are very friendly, helpful and approachable, and they respect that this
is the resident’s home. They also have a good understanding of the specific issues relating to dementia care. Administrative matters were addressed efficiently, with minimal bureaucracy.
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Review from E H (Daughter of Resident) published on 4 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Henley House Care Home for respite care, I was very impressed with the staff, she has settled very well and is going to stay as a full-time resident.
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Review from J P (Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a very happy-go-lucky and friendly home. I am very happy living here at Henley House. I feel very at home, I have a wonderful view from my room. We have lots of facilities.
bar, cinema, library, garden room and the café.
Reply from Hayley Salter, Home Manager at Henley House

Thank you so much for your review. It is lovely to hear feedback from our residents.

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Review from Terry W (Son of Resident) published on 6 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved to Henley House in August 2021 so that she could live closer to her family.
We have had Covid to deal with but the care that she has received has been excellent.
It’s always bad when rules relating to Covid are enforced but we know that mums health must come first and we like many
have to work around this.
The home is lovely and very comfortable and I’m told that the quality and variety of food is very good. They even gave the odd wine.
Although she is switched on she is wheelchair-bound but receives care around the clock.
She likes the activities that are organised.
All in all a lovely place.
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Review from J S (Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lovely home but unfortunately there never seems to be enough staff. Although those that are working work very hard.
Reply from Hayley Salter, General Manager at Henley House

That you for your review and feedback. We are currently in the process of recruiting more staff for all areas of the home to ensure that the support we provide to our residents remains consistent. We will share your kind words and comments to the staffing team.

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Review from K M (Daughter of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Very disappointed with the care my mother received in the seven weeks she was there before she died in July 2021. I explained fully my mother's needs before she became a resident and felt these were not communicated to the staff looking after her. The home was very short-staffed, especially at weekends.
Agency staff were used and this meant no consistency in her care needs.
Reply from Donna Mills, Interim Home Manager at Henley House

Thank you for your review. We take matters of dissatisfaction very seriously and we thank you for the opportunity you gave us at the time you raised your concerns to discuss these matters face-to-face.


Due to unprecedented times, agency staff were recruited by Henley House to support the care of our residents, so the home could operate with a fully staffed team. Myself and my care team pride ourselves on ensuring all residents are safe, secure and happy in our home. We very much enjoyed caring for your mum during her time with us.

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Review from C R (Sister-in-law of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the staff were extremely caring and did a wonderful afternoon tea for my brother-in-law's 91st birthday.
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Review from Paul M (Son of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is welcoming in appearance and, being new, an impressive building and grounds. The reception staff were friendly and accommodating as usual and also professional. All staff I came into contact with were friendly and personable. My father was treated with courtesy and dignity and I felt that
he was comfortable and very well looked after. An excellent care home.
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Review from Sam B (Friend of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed by the level of care and compassion shown by the staff to all the residents when I have visited. My friend has improved so much since coming to Henley House and is very happy living here.
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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Henley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Henley House is calculated as follows: ( (183 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 213 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Henley House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Rebecca

Rebecca Bewley

Job Title: Home Manager Joined: 2023

I am incredibly proud to lead the caring and talented team at Henley House and to serve this community. As a care veteran, I make sure the home runs well so that our residents and their families get the high-quality care and reassurance they deserve.

Nicki

Nicki Mitchell

Job Title: Family Liaison Manager Joined: 2020

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining the Henley House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Henley House to verify any information. View our terms and conditions. Henley House has an Enhanced Service - more info.