Henley House

333 Henley Road, Ipswich IP1 6TB
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9.9 52 Reviews
  • Henley House, Ipswich
Henley House is a leading not-for-profit care home in Ipswich, featuring modern facilities and 66 well-appointed bedrooms. The home offers award-winning residential, dementia and respite care in the heart of Suffolk, combining high standards of care with a warm, community feel.

With beautiful views of the rolling Suffolk countryside, Henley House in Ipswich provides a superb range of facilities including a cinema, sky bar, tea room, garden room, and several sociable lounges and dining areas. Each bedroom includes en-suite facilities, Smart TV, Wi-Fi, and telephone point, ensuring comfort and connectivity.

As part of leading charitable care provider Greensleeves Care, Henley House proudly upholds the Home for Life Commitment, guaranteeing that no resident will ever be asked to leave if their personal funds run out.

When you join the Henley House family, you’ll enjoy:

- Peace of mind with the Home for Life funding assurance

- Flexible trial stays of up to six weeks to choose with confidence

- Modern facilities designed for high-quality care

- Experienced leadership and a compassionate care team

- Delicious, nutritious home-cooked meals

- A varied and engaging programme of daily activities for all interests

Whether you are looking for permanent residential care or short-term respite care in Ipswich, the friendly team at Henley House Care Home are here to answer your questions and support you in making a care decision you can feel truly confident about.
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Care Provided by Henley House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1744 – £1943
  • Self-Funded Residential Dementia Care: £1932 – £2130
  • RESPITE Self-Funded Residential Care: £1744 – £1943
  • RESPITE Self-Funded Residential Dementia Care: £1932 – £2130

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Henley House to find out the exact price for your requirements.

Contact Henley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Henley House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rebecca Bewley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (65)

Henley House Reviews (52)

9.9

Henley House has a Review Score of 9.9 (9.872) out of 10, based on 23 reviews in the last 2 years.
Over all time Henley House has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Henley House
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Total of 52, showing 21-40
Review from G B (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been living in Henley House for over a year now. It was really difficult for our family to see our Mum having to leave her home and husband of decades and live elsewhere. However, all the staff have been lovely. Very understanding, patient and compassionate. Everyone goes out of their way
to be friendly and welcoming and all take time to make my mum feel cared for. From the cleaners, caretakers, the dining room staff to the carers and seniors. The place is lovely, with bright surroundings and the view is spectacular from Mum's room, it's lovely looking out to see what you can spy in the distant countryside. Medical checks and monitoring are regular. The food is good, with things made on site and always extras on offer like freshly made milkshakes etc which Mum enjoys. The entertainment is good, the mental stimulation has been a real benefit to my mum. Events are organised which satisfy a variety of tastes, there's always something to be involved in if you want to be. Thanks to a great team!
Reply from Rebecca Bewley, Home Manager at Henley HouseThank you for such a lovely review. It is an absolute pleasure to have Mum and to support her to spend as much time with family and to go out and about on so many trips, from visiting the local to sailing. Thank you for trusting us to care for her when you had to make that difficult decision and for supporting the home to do so, as well as we can.
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Review from B R (Respite Resident) assisted by family/friend published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Henley House for respite was necessitated as my wife, my full-time kara, had to undergo surgery. When it became apparent that my two-week plans to stay were not long enough, my stay was extended for a third week for which we were both very grateful. On arrival, I was immediately made to feel
at home. The staff were friendly and welcoming. My ensuite room overlooked the countryside and horse paddocks and bird-watching potential. The room was very comfortable and well appointed and cleaned every day to a high standard. The food was varied and well presented with fresh fruit always available. I was fortunate to have visitors on most days who were always made very welcome by the staff. I would confidently recommend Henley House. It is very professional friendly and safe. I was comfortable and well looked after there. Thank you.
Reply from Rebecca Bewley, Home Manager at Henley HouseThank you for such a lovely review and for your comments to us that you were made to feel like 'family'. It was a pleasure to have you staying with us and lovely to meet all of you and all your visitors, we are here if you need us in the future.
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Review from Mrs Susan G (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been struggling at home since my dad died in 2021. I had been her main carer for many years, I had a stroke in 2022 and found it a struggle to care for mum as much as I would like to. Mum had a stay in the hospital and came out with carers but as time went on struggled to do many of her daily
living tasks. My sister and I looked at a few care homes in the area and found Henley House by far the best, they didn't have any vacant rooms but we and mum were willing to wait for a vacancy, and one came up. Mum moved in on November 1st 2023. Mum did find it hard at first, going from a big 5 bedroom house into one room, but the care staff, management, housekeepers, kitchen assistants, and even the caretakers were so kind, always found time to chat with mum, the entertainment staff encouraged mum to take part in activities going on in the home, and to our surprise she did.
Mum went into the home being pushed in a wheelchair, but within weeks was walking with a walking frame independently.
Reply from Rebecca Bewley, Home Manager at Henley HouseThank you for the lovely comments. It's been lovely seeing mum, who you said may keep herself to herself, joining in all the activities even if to watch. We've noted the score for food and are already making improvements guided by the residents, so all suggestions are welcome, anytime!
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Review from G D (Son of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
You looked after my mum for her last 14 months when we couldn’t. You treated her with respect, dignity and love and treated her as one of your family and we as a family will forever be in your debt. Thank you.
Reply from Rebecca Bewley, Home Manager at Henley HouseThank you for the lovely comments, that is exactly what we aim to do and she very much was one of the family here. I will ensure your lovely comments are passed onto the team.
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Review from Lisa W (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Henley House never fails to deliver kindness and compassion.
All the staff are lovely, always smiling and happy.
Mum has been in Henley House for two and a half years and is very, very happy.
The social events are great - so much going on every week.
Well done to you all.
Reply from Rebecca Bewley, General Manager at Henley HouseThank you so much for the lovely feedback and for the support you give the home. It is a pleasure ensuring the residents lead their best lives, and I shall ensure your feedback is shared with the team.
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Review from D H (Daughter of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved in in January after being sent to another home straight from hospital. That home was truly horrendous. We spent some time looking at various homes for her before we decided on Henley House.
She loves her room and private bathroom and is really happy with the care she is receiving. She also
enjoys the food she is eating.
The activities are various and I am sure she might eventually join in although at the moment she is happy just waving to people as they walk past and saying hello.
A really lovely space for her to live and she no longer has the worry of dusting and cleaning her big bedroomed house
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Review from Sue B (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During Mum's years living at Henley House, her illness and death and today her final journey from Henley House with refreshments after the funeral, I can only praise and thank all the staff. They are all outstanding in their care and compassion. We are so grateful for how they have looked after Mum
and us as a family, Thank you just doesn't cover it. We will always feel welcome if we pop in, even now that Mum has gone. Heartfelt thanks to you all - special shout out to Craig for arranging refreshments after Mum's funeral. Thank you.
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Review from Bev S (Daughter of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is a lovely modern building with plenty of lounges and dining areas which are well used. The individual rooms are a good size and Mum has a door to the garden which she loves.
All of the staff are friendly and willing to help both my mum and me. They take time to listen and understand.
The meals have been lovely, though I think they are short of a chef at the moment as other staff have stepped in to provide meals a few times, but the meals have still been very good.
The staff have helped us to get Mum's own recliner chair into her room and they test all electrical items.
There are loads of activities for the residents to join in and Mum loved dancing to the Elvis tribute. They had a lovely Halloween party and are now getting ready for Remembrance Day which will be very meaningful for all the residents.
Room cleaning is excellent and care staff are very good. All visitors need to wear masks in the communal areas at the moment which I think is sensible.
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Review from Kerry A (Cousin of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my cousin and her husband today and received a warm welcome from reception. The lounge/day room was very clean and fabulous decor. Staff were very friendly. I was very impressed with all the facilities and the guest's rooms are very spacious with lots of storage and tastefully decorated.
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Review from S T (Daughter of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents recently moved into Henley House together. My sister and I reviewed and visited many other homes but none matched Henley House. The building is stunning, very modern, airy and spacious. It sits on the edge of Ipswich and has the most spectacular views across paddocks and farmland. More important
than that though are the management and team. Every single person who works at Henley House are caring, kind, respectful and friendly. They have bent over backwards to help our parents settle in. The food is excellent as are all the facilities.
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Review from Beverley R (Daughter of Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a very introverted life before Henley House and spent nearly 38 years as a widow and became quite reclusive. Putting aside that she would prefer to be at home, the pleasure I get from seeing Mum surrounded and interacting with people daily is immense, and although it is very sad that she
cannot remember the activities and conversations she has. It is a pleasure to know she always has company and wears a smile.
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Review from Jackie H (Niece of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an incredible home, from the moment I was welcomed in at reception to leaving. I was greeted by kind and caring professionals. The actual home is amazing, clean, spacious and full of wonderful amenities. My aunt and uncle were both really happy.
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Review from J W (Friend of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent atmosphere. Friendly, professional and welcoming. Residents active and treated with care and respect.
Reply from Hayley Salter, Home Manager at Henley HouseThank you so much for your kind review. I will pass on your comments to our team.
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Review from Peter C (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having recently moved our mother permanently into Henley House after three periods of respite in 2021. We now have peace of mind and total confidence that she is being well looked after in a completely safe environment, The building is new and very smart and the staff are wonderful. So kind and caring,
nothing is too much trouble. The room is very comfortable, the food is well prepared and nutritious and everything is spotlessly clean.
Reply from Hayley Salter, Home Manager at Henley HouseThank you for leaving such a lovely review. I will make sure our team sees your comments.
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Review from Karen K (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is always pleasant here from entering, the reception is a wonderful welcome. The staff are very friendly. I know my Daddy is being looked after and cared for.
Reply from Hayley Salter, Home Manager at Henley HouseThank you for taking the time to leave a review, I am so glad that you are happy with your father's care.
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Review from C P (Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble, I moved rooms recently and they were marvellous. I love it here and I am very happy at Henley House.
Reply from Hayley Salter, Home at Henley HouseThank you for your review. We are glad that you are so happy at Henley House.
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Review from Helen W (Sister of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody in Henley House Care Home are very kind and friendly, very helpful and caring. My sister always seems happy when I visit.
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Review from A C (Niece of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love coming to visit my aunt, the staff treat us like we are family, we laugh, we tease we have such a good time.
I follow Henley House on social media and share photos of my aunt enjoying life with the rest of my family.
My aunt is so happy and it shows in her face. I cannot thank everyone for
putting the smile on her beautiful face, thank you.
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Review from I F (Son of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initial experience of moving Mum into Henley House has been excellent. She has a lovely room with a great view over the Suffolk countryside. As a new, purpose-built residence the facilities are excellent and well-maintained. Staff are very friendly, helpful and approachable, and they respect that this
is the resident’s home. They also have a good understanding of the specific issues relating to dementia care. Administrative matters were addressed efficiently, with minimal bureaucracy.
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Review from E H (Daughter of Resident) published on 4 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Henley House Care Home for respite care, I was very impressed with the staff, she has settled very well and is going to stay as a full-time resident.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Henley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Henley House is calculated as follows: ( (242 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 273 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Henley House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Rebecca

Rebecca Bewley

Job Title: Home Manager Joined: 2023

I am incredibly proud to lead the caring and talented team at Henley House and to serve this community. As a care veteran, I make sure the home runs well so that our residents and their families get the high-quality care and reassurance they deserve.

Nicki

Nicki Mitchell

Job Title: Family Liaison Manager Joined: 2020

I feel privileged to provide support and reassuring residents with their individual step by step journey when joining the Henley House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!

MaryAnn

MaryAnn Hewlett

Job Title: Care & Compliance Manager Joined: 2018

Proud to be part of the Henley team

Linda

Linda Skokan

Job Title: Senior Carer Joined: 2018

Proud to be part of the Henley House Team

Laura

Laura Biggs

Job Title: Activities Coordinator Joined: 2021

Proud to be part of the Henley House Team.

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