Signature at Hendon Hall

Ashley Lane, Hendon, London NW4 1HG
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9.8 59 Reviews
  • Signature at Hendon Hall, London
Signature's luxury care home in Hendon features 102 private apartments for senior living, including 46 one-bedroom suites. They ensure that people can continue to enjoy a high quality of life with the help and care they need. Although residents have access to state-of-the-art facilities, the period features of the Grade 2 listed building have been preserved to promote the rich history of the area.

Signature at Hendon Hall offers a full activities programme to keep residents active and engaged. Dining options include a formal restaurant, an informal café and bistro, as well as a private dining room for family functions and special occasions.
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Care Provided by Signature at Hendon Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2005
  • Self-Funded Residential Dementia Care: from £2650
  • Self-Funded Nursing Care: from £2005
  • Self-Funded Nursing Dementia Care: from £2650
  • RESPITE Self-Funded Residential Care: from £2406
  • RESPITE Self-Funded Residential Dementia Care: from £3180
  • RESPITE Self-Funded Nursing Care: from £2406
  • RESPITE Self-Funded Nursing Dementia Care: from £3180

These prices are only a guideline, please contact Signature at Hendon Hall to find out the exact price for your requirements.

Contact Signature at Hendon Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Signature at Hendon Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Orla Green (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (82)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (82)
  • Couples/Companion Rooms with Ensuite Wet Room (10)

Parking

  • On-site underground car park

Signature at Hendon Hall Reviews (59)

9.8

Signature at Hendon Hall has a Review Score of 9.8 (9.796) out of 10, based on 36 reviews in the last 2 years.
Over all time Signature at Hendon Hall has 59 reviews.

Overall Experience
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Reviewer Connection to Signature at Hendon Hall
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Total of 59, showing 1-20
Review from J L (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is truly the best Carehome ever. My mum is a different woman being there. It's the nearest thing to a 5 Star Hotel. It's like going back in time . Meeting up with old friends. I love visiting her and chatting with all the ladies. The staff are so friendly.
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you for your wonderful review. We love looking after your Mum and making her day special - you are always welcome to pop in for coffee and cake!
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Review from A G (Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely warm and welcoming care "hotel" where every physical and mental need is catered for individuality. Kindness and gentle approach from all the staff is paramount here. Highly recommend to friends and family.
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you very much for your lovely review! We do value every individual person and we are proud to employ caring and compassionate staff who are also skilled in their work. We hope that you will continue to enjoy living at Hendon Hall as one of our treasured residents.
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Review from Marian C (Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If one is not able to live in their own home due to illness or physical disability, then Hendon Hall is the next best place.
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallWe really appreciate your encouraging feedback and to know that you are so happy here at Hendon Hall. We will continue to do our best to deliver an excellent service for you and all our residents.
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Review from L L (Daughter of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is a friendly atmosphere at Hendon Hall. The staff, whether administrators, , nursing, caring or catering are experienced and have a good rapport with the residents. The residents have a lovely camaraderie between them and everyone has been so helpful and supportive to my mum. She feels secure
and is enjoying being at Hendon Hall and I am so pleased she is there.
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallWe really appreciate your kind words and feedback regarding our care for your Mum. We strive to offer excellent care, food and activities for our residents and we are so happy to know your Mum feels secure and enjoys living with us.
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Review from Gary S (Son of Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at Hendon Hall as was my father until his death a few days ago. The support of all the staff for my mother has been outstanding through these recent difficult days and their great kindness towards my father was also very much appreciated.
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you so much for your lovely review - we will miss your father very much and it was a privilege to provide care for him during his stay with us. We are glad to hear your mother feels well cared for, especially during this difficult time.
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Review from S G (Wife of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was his second respite stay for two weeks in a Studio room. He enjoyed this visit more than last February because the food has improved. Socially, he finds this Care Home very stimulating, and the guest speakers are always interesting. Music recitals could be increased. The cinema is very comfortable.
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you for the lovely review - it really was our pleasure to look after your husband again at Hendon Hall and to know that he enjoyed our cuisine and varied activities. We look forward to seeing you both again soon!
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Review from J S (Son of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a current family member living at Hendon hall. I have to say the level of care is fantastic. The staff are amazing headed up by a wonderful manager called Orla. She runs the team exceptionally well. Her Attention to detail is amazing always, always lovely Food available and friendly Staff and
most of all great care for the residence is exceptional. If you're thinking of a care home, I could not recommend Hendon hall highly enough.
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you so much for your lovely review and positive feedback! We strive for the highest care and customer service standards at Hendon Hall and we are so pleased when residents and their families express their satisfaction. You are always welcome to join your family member for coffee, lunch or activities including our cinema.
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Review from S B (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the care at Hendon Hall is better than excellent. Everyone is just wonderful I came to see Hendon after my dad passed away and from day 1 to now could not be happier the kindness is second to none.
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you so much for your positive feedback. It has been lovely having your mother stay with us and to see her so engaged in the life of the home!
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Review from F M (Respite Resident) assisted by family/friend published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my time here, everything was perfect. Thank you to all the staff I will be back!
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you very much for your lovely feedback! We loved having you stay with us and would very much welcome you back to our home. You are always welcome to pop in for a coffee or tea to see us and the friends you made while you were here.
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Review from B V (Wife of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very fortunate to have such a great general manager "Philip"!
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallWe really appreciate your great feedback! We were privileged to look after your husband during his stay with us and warmly welcome him back next time you need some respite.
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Review from Edwina B (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am delighted to see the home in Hendon is doing well with more residents. Since my mother has been there, more than three years now, the numbers have gone from 22 to 90 residents. Unfortunately the standard of service on reception has declined as there is no way it can cope with the rise in occupants
with just one person handling this. I strongly feel there should be two people to acknowledge this. Taking calls, handling visitors etc. has become too much for them.
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you very much for your largely positive review Edwina. Our occupancy has indeed increased considerably due to our reputation for outstanding care and luxury facilities. We appreciate your feedback regarding your experience with our reception to help us improve our customer service.
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Review from Sheila M (Respite Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrived after my recent reverse shoulder replacement I was unable to do anything for myself. I was treated with the utmost respect and my dignity which is so important to me was handled with extreme care.
Reply from Philip Amos, Client Liaison Manager at Signature at Hendon HallThank you very much for your fantastic review! We are pleased to hear that you felt respected and treated with dignity which is so central to our values at Signature. You are always welcome to visit - we would love to keep in touch.
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Review from Shireen U (Daughter of Resident) published on 21 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Signature at Hendon is a class act in every respect. My mum recently experienced the sudden loss of her daughter, and the support we've received has been exceptional. Under the compassionate, hands-on, and steady leadership of the general manager, the team has gone above and beyond to help my mum and
our family cope with this tragedy.


We've also been deeply impressed by the overall level of care-from the dedicated carers and nurses to the attentive food and beverage team. Everyone is clearly well trained and genuinely committed to meeting the diverse needs of residents from all backgrounds and culture.

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Review from Jacqueline F (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today was a lovely social experience for residents to meet the new manager. High tea and prosecco served in a very professional manner.
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon HallThank you so much, we do like a party here. We are very proud of all the team that make Hendon Hall such a wonderful care home. Best wishes.
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Review from David E (Son-in-law of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The change from Hendon Hall hotel to Signature at Hendon Hall has been incredible and captured much of the building's history in warmth and style. The activities, ease, food and atmosphere have been excellent and they have made residents and family very welcome. Client liaison has been very professional
and first rate and deal with all issues promptly and in a reassuring way. The team has been very kind and thoughtful in settling mum into the new environment and gone out of their way to help her fit in.
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon HallThank you very much for taking the time to review our home. We really appreciate it and will pass it on to the team. Best wishes.
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Review from Melanie C (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care home. The staff are second to none.
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon HallThank you very much for your kind review, which is much appreciated, we will pass it on to the team.
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Review from L W (Daughter of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I will never be able to thank the care team at Hendon Hall enough. From the very warm welcome on the day my lovely mum moved in, to her last days, even caring for me who slept in the room with mum for her final five nights. The entire team treated mum with dignity, respect and with such kindness. We
enjoyed a delicious afternoon tea to celebrate mum's birthday, again the team helped us create special memories. Hendon Hall is a truly exceptional place.
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon HallThank you so much for your lovely review. It was a pleasure to get to know your mum, we all loved her and miss her.
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Review from Michael S (Respite Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found my two-week stay in Signature on respite an excellent experience.
The home was run magnificently. Remarkably clean with a very friendly and efficient staff.
The ambience and the varied activities all helped the residents to a wholesome life, even the food for a care home was excellent.
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon HallThank you so much for taking the time to write a review, we really appreciate it.
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Review from Linda S (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hendon Hall is a very caring environment. The staff are always friendly and helpful.
Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon HallThank you for your review, Linda! It is much appreciated.
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Review from J G (Daughter of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia but is fiercely independent so moving her to a care home has not been an easy decision. The staff have been amazing and my mum talks of how kind they are. This means everything to us, to know she is safe, treated with dignity and respect and warm kindness. The facilities are impressive,
there are lots of activities and the food is very, very good. It's very much like a hotel in many respects. I'm so glad she's there.
Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon HallThank you so much for your very kind review! It's always great to hear such positive feedback from family members, especially when they see their loved ones thriving in our environment. Of course, it's our pleasure having your mum here at Signature Hendon Hall.
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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Signature at Hendon Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.796 for Signature at Hendon Hall is calculated as follows: ( (347 Excellents x 5) + (73 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 427 Ratings = 4.796
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Hendon Hall is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (6)

Orla

Orla Green

Job Title: General Manager Joined: 2024

I have been working in the care sector for over 20 years, and for over five years now, I have been proud to be part of the Signature family. My journey within Signature has allowed me to experience both sides of Residential Care Management and Hospitality Management giving me a well-rounded perspective on delivering exceptional care and service to residents and their families. In my new role as General Manager at Signature Hendon Hall, I am passionate about ensuring that all residents receive the highest standard of care and support. I believe in fostering a warm, person-centred approach that allows every individual to feel valued and live a fulfilling life. I look forward to getting to know all of the residents and their loved ones personally.

Lizzi

Lizzi Smith

Job Title: Dementia Care Manager

I have been lucky enough to have worked for Signature since 2018 and have had the pleasure of working for this great company, who have encouraged and mentored me to take the next step in my career. I am truly excited to be starting at Hendon Hall, working alongside a caring and empathetic team who all share the same ethos and values for delivering the best care possible. I have worked in the care sector for over 20 years, which has given me a great foundation and understanding to enable me to deliver the highest standards of person-centred care, ensuring our residents enjoy a fulfilling life. I am passionate about ensuring our residents get the best out of every day and believe they can achieve anything with the right support, due care and attention. I feel passionately that our residents and their loved ones receive the right support and holistic advice whilst on their Dementia and Alzheimer’s journey and the team at Hendon Hall offer this support with compassion and dignity in this wonderful and luxurious setting.

Steve

Steve Williams

Job Title: Hospitality Manager Joined: 2024

With over 20 years in premium hospitality, I transitioned to the care industry, finding my true calling at Signature. Signature reflects the luxury standards I value, and it’s deeply rewarding to care for the elderly. I love engaging with residents, guided by genuine empathy, always striving to provide the best for them. I believe my role serves as a vital connection between the home, its residents and their loved ones, ensuring everyone feels supported and cared for in the best possible way.

David

David Sharp

Job Title: Head chef

After working in the licensed trade for 25 years, I joined Signature at Bentley House, before transferring to Signature at Barnet (now Avery Barnet Grange Care Home) for their opening. During this time, I entered the NACC Chef of The Year competition, reaching the Regional Finals in 2021, 2022 and 2023 and progressing to the National Finals in 2021 and 2023. What I enjoy most about Signature at Hendon Hall is the interaction with the residents. I feel this is a major highlight, as I get to know them individually and can discuss their dietary needs. Doing so, I am about to find out their likes and dislikes, which I can then share with the rest of the kitchen team, therefore providing the best dining experience possible, whilst fulfilling their nutritional requirements.

Amanda

Amanda Butcher

Job Title: Business Administration Manager Joined: 2019

I have over 25 years of experience supporting residential care services and children’s social care. I’ve worked across care homes and local authority settings in both care and administration roles, and I understand that behind every well-run service are strong systems, supported staff, and a genuine commitment to the people who live there.


My role focuses on keeping the day-to-day business side of the home running smoothly — from administration, recruitment, finance, compliance, and audits, to supporting both our amazing care teams and managers, and external professionals. I work closely with staff and residents to make sure processes are clear, communication is open, and nothing important slips through the cracks.

Philip

Philip Amos

Job Title: Client Liaison Manager Joined: 2025

As the Client Liaison Manager at Hendon Hall since July 2025, I’m thrilled to welcome new residents and showcase our high-quality care and accommodation to the community. I bring two years of experience in the care sector, underpinned by a diverse academic background with degrees in Ecology and Theology. Outside of work, I enjoy staying active on the tennis court and engaging with my church community.

Frequently Asked Questions about Signature at Hendon Hall

What types of Care is Signature at Hendon Hall registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Signature at Hendon Hall have?

There are 82 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Signature at Hendon Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Signature at Hendon Hall to the centre of London?

7.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Signature at Hendon Hall to verify any information. View our terms and conditions. Signature at Hendon Hall has an Enhanced Service - more info.