Signature at Hendon Hall

Ashley Lane, Hendon, London NW4 1HG
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9.8 53 Reviews
  • Signature at Hendon Hall, London
Signature's luxury care home in Hendon features 102 private apartments for senior living, including 46 one-bedroom suites. They ensure that people can continue to enjoy a high quality of life with the help and care they need. Although residents have access to state-of-the-art facilities, the period features of the Grade 2 listed building have been preserved to promote the rich history of the area.

Signature at Hendon Hall offers a full activities programme to keep residents active and engaged. Dining options include a formal restaurant, an informal café and bistro, as well as a private dining room for family functions and special occasions.

Care Provided by Signature at Hendon Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900
  • Self-Funded Residential Dementia Care: from £2400
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £2400

These prices are only a guideline, please contact Signature at Hendon Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Orla Green (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (82)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (82)
  • Couples/Companion Rooms with Ensuite Wet Room (10)

Parking

  • On-site underground car park

9.8

Signature at Hendon Hall has a Review Score of 9.8 (9.799) out of 10, based on 41 reviews in the last 2 years.
Over all time Signature at Hendon Hall has 53 reviews.

Overall Experience
  • 49
  • 4
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Date Published
  • 53
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  • 41
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Reviewer Connection to Signature at Hendon Hall
  • 22
  • 9
  • 7
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  • 2
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  • 1
  • 1
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Total of 53, showing 41-53
Review from J S (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents came here after Dad's back surgery. He is Mum's main carer and they were here for three weeks respite. Despite initial misgivings, they have been happy here. Praise to the supportive staff who have only treated them with kindness and dignity so thank you.
Reply from Julie Chanel, Client Liaision Manager at Signature at Hendon Hall
Thank you so much for your kind review, we enjoyed having your parents very much. Best wishes to you all.
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Review from Susan S (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely surroundings, very friendly, excellent care, attention and management.
Reply from Julie Chanel, Manager at Signature at Hendon Hall
Thank you so much for your kind review. We love having Mum with us here in our beautiful home. Much appreciated.
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Review from Karen M (Daughter of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcome that my parents have both experienced has been exceptional. They have very different needs and the team has worked tirelessly and cheerfully to accommodate their needs. Every member of staff has been delightful. They all seem to take enormous pride and joy in their work and make every effort
to get to know new arrivals.
Reply from Julie Chanel, Manager at Signature at Hendon Hall
Thank you very much for taking the time to write a lovely review of our wonderful home. It is a delight having your parents with us. We will pass your kind comments on to the team. Thanks again.
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Review from Steve H (Son of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ok, so I really want to try and express how much Signature Hendon Hall has changed our lives, but 1000 words simply isn’t enough. My mother was a danger to herself and we were at ‘wits end’ worrying about the next emergency call. Mum was sadly a frequent emergency inpatient at hospital, owing to frequent
falls.
So finally, we decided to search for a care home. We looked at three homes and quickly decided on Hendon Hall.
Mum has now been at Hendon Hall for nearly two months and she’s a changed woman, meeting new friends and some old friends who are now residents! A game of bridge, the garden, outings, many activities (including an in-house cinema); it's making me emotional writing this. She has now got loads of conversation and is walking again with her walker.
Almost forgot to mention, the whole team are top-notch. Simply nothing’s a problem. We love them all and thank them so much.
Reply from Julie Chanel, Manager at Signature at Hendon Hall
Thank you so much for taking the time to write this review, we are so pleased you are happy and we love having Mum with us, she is a delight. We really appreciate hearing your kind words and will pass…read more
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Review from C T (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Signature staff were wonderful with my mother. She went in extremely poorly and came out a different person. She was very well looked after by all the staff who installed her confidence back.
Reply from Signature at Hendon Hall, Care Team at Signature at Hendon Hall
Thank you so very much for your kind words. We are so pleased you chose our home, and to see your mother thrive in our care was wonderful.
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Review from J B (Wife of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One member of staff was extremely helpful in our initial visit and subsequently is very charming. The lady at reception goes out of her way to support and even helps on every occasion. My husband's carer is fantastic and makes the stay here wonderful and cared for - he is excellent.
Reply from Rakhee Popat, Client Liaison Manager at Signature at Hendon Hall
We are thrilled with your positive experience and glad your husband has settled in so well to Signature at Hendon Hall. We take great pride in delivering high-quality care and providing facilities to…read more
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Review from Susanna R (Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home.
My flat is lovely, comfortable and well-served.
Staff are all excellent, kind and thoughtful.
Nurses are excellent.
The food is good.
Reply from Hendon Hall, Care Team at Signature at Hendon Hall
Thank you for your wonderful review! It gives us all so much pleasure to hear about your experience and how you are delighted with the person-centred care that we provide at the home.
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Review from S M (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been so well cared for since he went in for some respite care three months ago after a hip replacement. The staff are very kind and attentive; there is a full schedule of daily activities and events that he enjoys. The environment is uplifting and always clean and well-maintained.
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Review from Stephen M (Husband of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife arrived at Signature having spent 12 days in hospital and was in a very low start of morale. She was immediately uplifted by the kindness and bonhomie of all the care staff and other ancillary support members. The relaxed ambience and luxurious surroundings gave an additional boost to her recovery.
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Review from Sejal W (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Hendon Hall for several months, and we have found the care and consideration given to him to be outstanding. The carers and nurses are conscientious, show great attention to detail and are polite and respectful in all their dealings with my dad.
One particular carer shows exceptional
qualities; she is always smiling and positive and has worked hard to make my dad feel comfortable and secure in Hendon Hall.
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Review from Sarah W (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Hendon Hall is truly outstanding. Beautiful rooms and large bedrooms. It really is a pleasure to visit my mum. Everyone is so very kind, and the level of care is exceptional. Hendon Hall really is another level of care at its very best.
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Review from Linda P (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, staff are kind, considerate and very caring of my mother. Nothing is too much trouble. I looked at nine homes before choosing this home for my mother. The home is luxurious by most standards. The most important fact for me is a relaxed min as I know my mother is in excellent care and
attention to detail, and the staff really, really care. I give this home 10/10.
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Review from Mark W (Regular Volunteer) published on 2 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a regular visitor to Signature at Hendon Hall since before it opened. The management, staff and the care home itself are amazing. The attention to detail and the level of care afforded to residents are truly exceptional. I cannot find fault with any aspect of Hendon Hall. I would highly
recommend Hendon Hall and have done to my family and friends. Well done to everyone involved, and thank you for being such caring people.
Reply from Signature at Hendon Hall, Customer Team at Signature at Hendon Hall
We are so glad to hear about your positive experience at Hendon Hall and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family…read more
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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Signature at Hendon Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Signature at Hendon Hall is calculated as follows: ( (392 Excellents x 5) + (83 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 482 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Hendon Hall is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (5)

Orla

Orla Green

Job Title: General Manager Joined: 2024

I have been working in the care sector for over 20 years, and for over five years now, I have been proud to be part of the Signature family. My journey within Signature has allowed me to experience both sides of Residential Care Management and Hospitality Management giving me a well-rounded perspective on delivering exceptional care and service to residents and their families. In my new role as General Manager at Signature Hendon Hall, I am passionate about ensuring that all residents receive the highest standard of care and support. I believe in fostering a warm, person-centred approach that allows every individual to feel valued and live a fulfilling life. I look forward to getting to know all of the residents and their loved ones personally.

Lizzi

Lizzi Smith

Job Title: Dementia Care Manager

I have been lucky enough to have worked for Signature since 2018 and have had the pleasure of working for this great company, who have encouraged and mentored me to take the next step in my career. I am truly excited to be starting at Hendon Hall, working alongside a caring and empathetic team who all share the same ethos and values for delivering the best care possible. I have worked in the care sector for over 20 years, which has given me a great foundation and understanding to enable me to deliver the highest standards of person-centred care, ensuring our residents enjoy a fulfilling life. I am passionate about ensuring our residents get the best out of every day and believe they can achieve anything with the right support, due care and attention. I feel passionately that our residents and their loved ones receive the right support and holistic advice whilst on their Dementia and Alzheimer’s journey and the team at Hendon Hall offer this support with compassion and dignity in this wonderful and luxurious setting.

Steve

Steve Williams

Job Title: Hospitality Manager Joined: 2024

With over 20 years in premium hospitality, I transitioned to the care industry, finding my true calling at Signature. Signature reflects the luxury standards I value, and it’s deeply rewarding to care for the elderly. I love engaging with residents, guided by genuine empathy, always striving to provide the best for them. I believe my role serves as a vital connection between the home, its residents and their loved ones, ensuring everyone feels supported and cared for in the best possible way.

David

David Sharp

Job Title: Head chef

After working in the licensed trade for 25 years, I joined Signature at Bentley House, before transferring to Signature at Barnet (now Avery Barnet Grange Care Home) for their opening. During this time, I entered the NACC Chef of The Year competition, reaching the Regional Finals in 2021, 2022 and 2023 and progressing to the National Finals in 2021 and 2023. What I enjoy most about Signature at Hendon Hall is the interaction with the residents. I feel this is a major highlight, as I get to know them individually and can discuss their dietary needs. Doing so, I am about to find out their likes and dislikes, which I can then share with the rest of the kitchen team, therefore providing the best dining experience possible, whilst fulfilling their nutritional requirements.

Philip

Philip Amos

Job Title: Client Liaison Manager Joined: 2025

As the Client Liaison Manager at Hendon Hall since July 2025, I’m thrilled to welcome new residents and showcase our high-quality care and accommodation to the community. I bring two years of experience in the care sector, underpinned by a diverse academic background with degrees in Ecology and Theology. Outside of work, I enjoy staying active on the tennis court and engaging with my church community.

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