Hammerson House, Wohl Campus

Thank you so much

On August 12th 2025, my sister Susan came to Hammerson from the hospital. Since her arrival, they have been wonderful to her. The care and love shown to her has been lovely; it feels as though she has been here for months, that's how welcoming they have been. The medical team, right through to the nurses and carers, have been compassionate and understanding. I would like to thank the team for taking Susan under their wing and taking care of her.

My mother has now been a resident at Hammerson for two years. She is happy, safe, well looked after. The home is very attractive and beautifully kept. The care workers and volunteers are always upbeat and cheerful.

This is a magnificent building. My only criticism as a very experienced horticulturist with 50 years of experience, there is not enough gardening assistance employed. Vast areas of the grounds are neglected. There seems no one to who I can address my professional comments. I am 93 years old, I take care of planting and maintaining the balcony and daily water the greenhouse.

My mother enjoys the garden which has very good non-slip paths enabling her to walk safely with her stroller. I like taking my mother to the cafe, it is a change of routine for her and the food is nice.

It is a privilege to be a volunteer here, and I look forward to coming to help, I feel I can make a difference.

This is an amazing home that looks more like a hotel than a home. As soon as you walk in, one is greeted with a light airy feeling. My aunt moved here and was put into a residence but unfortunately, that did not work out and she was moved. She has settled into the new household. The staff are very kind, efficient and professional. There is a good amount of space for the residents to move around within their household, as well as downstairs in the garden and the cafe, and there are lots of activities to keep everyone busy. There always seems to be something happening, which is wonderful. Communication and patience are very good between the house and families, and also within the household, even though they have their hands full most of the time. I am happy that my aunt is here.

My parents moved here in June 2021, when the building was brand new and there were few residents. There were the inevitable challenging circumstances you might expect in a new home in the middle of a pandemic. However I was confident that the home would pull through these as it is not a new home, just a new building, and I knew it from its earlier premisses. Now that we are emerging from the pandemic the early teething problems are vanishing. There is a marvellous range of genuinely interesting activities, and great care is taken to encourage my parents to be involved and to meet their individual needs and interests. The premises are exceptional: large beautiful rooms and communal areas including a garden and cafe. The permanent staff are all either very good or excellent (the home has a strong policy of avoiding agency staff, though that has not been entirely possible in these challenging times). The food is good, with great effort made to ensure individual tastes are met.

Hammerson House has been rebuilt. It has been expertly designed using all the latest good practice guidelines and residents have the benefit of rooms inside households of about 20 people who share a dining room and lounges. This feels like home. Then downstairs where residents mingle with other households there are lounges, a coffee shop, entertainment room and patio and gardens to share. A hairdresser comes twice a week and an activity programme which is stimulating and community building completes the package. The carers are kind and value each resident so the care feels more personalised. As a Jewish home, it keeps kosher and celebrates the festivals and special Shabbat dinner. Opportunities to join in flower arranging, bridge, art appreciation, exercise and reminiscence discussions mean residents are active and participating. The coffee shop means they can host guests who will enjoy the environment.

We are so grateful for him to be in such a warm and safe environment.

The only area that needs improvement is the residents' meals, which can be good one day and poor the next. But the most important element of any care home is the staff and here they are fantastic.