Rivendell View

Magenta Way, Stoke Bardolph, Nottingham NG14 5HH
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9.9 52 Reviews
  • Rivendell View, Nottingham
Rivendell View in Nottingham provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care and champion independence and personal choice.

They encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, nutritious tasty meals, while catering to dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1331

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Rivendell View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Cara Stockill (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Rivendell View are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Rivendell View has plenty of on-site parking.

Rivendell View Reviews (52)

9.9

Rivendell View has a Review Score of 9.9 (9.888) out of 10, based on 27 reviews in the last 2 years.
Over all time Rivendell View has 52 reviews.

Overall Experience
  • 50
  • 2
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Date Published
  • 52
  • 7
  • 21
  • 27
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Reviewer Connection to Rivendell View
  • 23
  • 8
  • 6
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
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  • 1
  • 1
  • 1
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Total of 52, showing 41-52
Review from A P (Daughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was originally in for respite with a view to long term, which has since been made long term. During this time, Mum's health has deteriorated significantly. To date, I cannot thank the home manager and her fantastic team for the care they give to Mum, they are always professional, patient and understanding.
Reply from Terri Kidd, PR Executive at Rivendell View

Thank you for leaving your review, we really appreciate your feedback. Our care homes aim to deliver exceptional standards of care to our residents, so we’re glad to hear that you’re pleased with the care our team at Rivendell View are providing to your mum and that you and mum have decided to make her stay permanent. Thank you.

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Review from B W (Daughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Rivendell View a couple of weeks ago, she has settled in extremely well, the friendliness of the staff and residents has made mum feel very much at home. The stimulation she receives from the activities keeps Mum active both mentally and physically, this is so important for Mum and
me. The home is bright, clean and welcoming to all relatives and visitors. I am glad I came across this lifestyle choice, thank you to the manager and the team for making Mum feel special.
Reply from Terri Kidd, PR Executive at Rivendell View

Thank you so much for leaving this review. Our staff at Rivendell View are committed to making sure the process of moving into our home is as stress-free as possible, so we’re really glad to hear your mother has settled in well. Our team are dedicated to making sure we have a variety of entertainment and pursuits for our residents, so we’re very grateful for this feedback. Thank you!

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Review from Steve G (Nephew of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We placed my aunt in Rivendell View after visiting other homes in the area. We felt it seemed to offer the best match to my aunt's needs. The building is modern and has been well thought out for the care of people with age-related issues such as mobility and dementia. Subsequent visits have shown that
our choice was a good one. My aunt is very happy with the attention, care, and food provided. Since moving into Rivendell View she has become less stressed and complaints she has lived with for many years have been attended to. The staff are friendly, helpful, and above all kind. We have seen her overall health and happiness improve with each visit. Overall, we are very happy with Rivendell View.
Reply from Rebekah Steward, Customer Care Team at Rivendell View

Thank you for sharing your experience of Rivendell View. We pride ourselves on providing luxury purpose-built facilities and it is wonderful to hear how well your aunt has settled in to life at Rivendell View. It is great that your aunt’s wellbeing has made such a positive improvement since joining us. I will be sure to pass on your kind words to the team at Rivendell View.

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Review from Beatrice S (Respite Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a beautiful home and I cannot fault the care, food and kindness I am receiving here. Thank you all very much.
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Review from D W (Friend of Resident) published on 13 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
First impressions of Rivendell View were excellent and this impression continued throughout our assessment and my friend's two weeks of respite. The staff made sure that my friend had all she needed for her stay, which met her specific needs. She engaged in lots of meaningful activities, which for her
meant going out for walks and being around other people. The facilities are excellent, and we are looking forward to another respite stay after Christmas. Thank you to all the staff.
Reply from Rebekah Steward, Customer Care Team at Rivendell View

We really appreciate you taking the time to share your experience of Rivendell View. It's great to hear that your friend settled in well and that she enjoyed her stay with us, especially the wonderful activities we have available in the home. I will be sure to pass on your kind words to the team at Rivendell View.

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Review from David B (Son of Resident) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father required emergency respite care. The family do not live locally so making arrangements quickly was a real worry. The team at Rivendell View were fantastic and immediately put the wheels into motion. From the initial visit at short notice to the acceptance process, the team were very empathetic
and professional. My father settled in quickly, putting weight on and appearing so much more relaxed. He is very complimentary about the care he is receiving and facilities put many luxury hotels to shame.
Reply from Rebekah Steward, Customer Care Team at Rivendell View

Thank you for reviewing Rivendell View. It can be very difficult for family choosing care for loved ones when they are not close by, and in an emergency, so we are pleased that our team at Rivendell View were able to help you so quickly. It is great to hear how well your father has settled in at Rivendell View and that you now have peace of mind regarding his care. I will be sure to pass on your kind words to the team at Rivendell.

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Review from M B (Friend of Resident) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been at the home now for a few weeks. I feel that the home and staff are excellent. The environment is amazing and the staff really look after the needs of everyone in the home. From what I can see when I visit the level of interaction is evident. Highly recommended.
Reply from Rebekah Steward, Customer Care Team at Rivendell View

Thank you for reviewing Rivendell View. It is great to hear you have had such a positive experience when visiting your friend at Rivendell. We will be sure to pass on your kind words to the staff team at the home.

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Review from R A (Nephew of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience for the first week of my uncle's respite care has been outstanding in every respect. The facilities, care and support have been excellent. My uncle is happy, his motivation is improving and he is gaining strength as there is plenty of room for him to walk about. It's like a combination
of a five-star hotel with the support and attention of the very best staff. Keep up the good work. Well done and thank you.
Reply from Rebecca Selkirk, PR Executive at Rivendell View

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from S H (Daughter of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 4 weeks of respite care and the staff have made an incredible effort to make her feel welcome and cared for, especially as a gluten-free diet has been requested at short notice. Decor and facilities are excellent and the staff are caring.
Reply from Rebecca Selkirk, PR Executive at Rivendell View

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from J B (Friend of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home, lovely atmosphere and friendly staff. Made to feel very welcome, highly recommended.
Reply from Rebecca Selkirk, PR Executive at Rivendell View

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from June B (Friend of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff who are welcoming. The home is beautiful and the residents are extremely well cared for.
Reply from Rebecca Selkirk, PR Executive at Rivendell View

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from R D (Son of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 4 weeks of respite care. The staff have made an incredible effort to make her feel welcome and cared for, especially as a gluten-free diet has been required at short notice.
Reply from Rebecca Selkirk, PR Executive at Rivendell View

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Rivendell View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Rivendell View is calculated as follows: ( (290 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 321 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rivendell View is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Cara

Cara Stockill

Job Title: Home Manager Joined: 2021

Cara Stockill is the Home Manager at Rivendell View

Gina

Gina Mills

Job Title: Front of House Manager Joined: 2022

Gina is the Front of House Manager at Rivendell View

No image found

Elizabeth Houston

Job Title: Deputy Manager

Elizabeth is the Deputy Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rivendell View to verify any information. View our terms and conditions. Rivendell View has an Enhanced Service - more info.