Rivendell View

Magenta Way, Stoke Bardolph, Nottingham NG14 5HH
Review Us
9.9 52 Reviews
  • Rivendell View, Nottingham
Rivendell View in Nottingham provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care and champion independence and personal choice.

They encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, nutritious tasty meals, while catering to dietary requirements.
Show Rivendell View on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1331

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Rivendell View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Cara Stockill (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Rivendell View are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Rivendell View has plenty of on-site parking.

Rivendell View Reviews (52)

9.9

Rivendell View has a Review Score of 9.9 (9.888) out of 10, based on 27 reviews in the last 2 years.
Over all time Rivendell View has 52 reviews.

Overall Experience
  • 50
  • 2
  • 0
  • 0
  • 0
Date Published
  • 52
  • 7
  • 21
  • 27
  • 25
Reviewer Connection to Rivendell View
  • 23
  • 8
  • 6
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 52, showing 21-40
Review from Susan S (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have shown great kindness to Mum and offered support and assistance at all times, both professionally and socially and all their efforts are greatly appreciated. Their personal approach to him and myself has helped Mum settle into the home and reassured me that Mum is receiving all possible
attention and support in difficult circumstances. I feel confident that Mum's welfare is paramount to the staff.
Reply from Clare Sheehan, Careline Advisor at Rivendell View

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your Mum receives at Rivendell View Care Home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally S (Daughter of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and family are extremely happy with Rivendell Care Home and how well Dad has settled down and into the daily routine. He was not well on arrival physically and mentally but he has picked up tremendously and looks younger than his 95 years (tomorrow)! It's all the care and support he has received
and he feels safe and looked after.
We are so delighted with all that is on offer. The activities, care, food, facilities, housekeeping and physical building altogether make Rivendell the place to live when needs have increased. A big thank you from us all and Dad!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris F (Son of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having struggled to find suitable respite care for my elderly mother, I was fortunate to find "Riverdell View" through a friend. From the outset, I was very impressed with the absolute professional approach, standards and communication throughout the first visit and thereafter.
Staff and management
at "Riverdell Viiew" were able to me all of mine and my mother's needs, in a totally professional way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C V (Wife of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received exceeded expectations. We were impressed by our initial visit and the care received throughout respite remained at this high level. The carers delivered a consistently high level of care in a friendly and encouraging manner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bob W (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum received whilst she stayed at Rivendale was excellent.
The staff was very understanding and polite.
The best care home within the area.
The activities were very good and regular small games were ideal.
Reply from Lindsey Rudd, Customer Care Administrator at Rivendell View

Thank you for your kind review for Rivendell View.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bryan S (Partner of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about Rivendell View Care Home is spot on and couldn't be better.
Reply from Terri Kidd, PR Executive at Rivendell View

Thank you for taking the time to leave this fantastic review for Rivendell View.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Daughter of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents came in for respite care for 2 weeks and all the staff at Rivendell View cared for them really well. Having medical care so easily accessible meant my dad got the care he needed and Mum went home feeling recovered and relaxed. The home is beautiful with a lovely atmosphere and lots of entertainment
for the residents. Lots of good food and care, just what they needed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrea G (Daughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When you walk into Rivendell View, the welcome is always really good. From the first time I visited, I knew my mum would be well looked after here. Mum is enjoying all the amazingly varied activities. She has been in poor health recently and I have been kept informed extremely well and all the appropriate
interventions were taken to ensure she gets the best possible care. A shout-out to her carers who are excellent. Couldn’t ask for a better place for Mum.
Reply from Terri Kidd, PR Executive at Rivendell View

Thank you for taking the time to write a review, we are very sorry your mum has been unwell but she is absolutely in the best place with our wonderful team at Rivendell View. It’s really important, as part of our person-centred care, that not only is your mum well looked after but that her loved ones get the support and reassurance they need. We will absolutely pass that shout-out on to the whole team!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen P (Nephew of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful luxurious home, built to the very latest high standards for comfortable living in care. The bedrooms are large, well appointed and welcoming with luxury en-suite fully appointed wet rooms.
All the staff are cheerful and professional. The food is excellent with plenty of choice at every
meal with snacks available 'on tap' any time. Entertainment and activities is varied and inclusive to all residents. Some 5 star hotels could take a lesson in facilities and staff from Rivendell View's offering. Plentiful parking us available and the garden grounds are starting to get well established so residents and guests can enjoy some sunshine and fresh air whilst still in a protected environment. Coffee/cake shop area, cinema room, hairdressers, chiropody, in-house eye tests, daily papers and even wine or beer available for the evening meal included in the fees! Medical care and laundry is done, a totally different experience to care homes of 20 years ago or some of the lower-end offerings still around. If Rivendell does not meet your needs, I don't know what would.
Reply from Terri Kidd, PR Executive at Rivendell View

What a fabulous review, what can we say to that other than ‘thank you’! We work really hard to make sure we tick every box for our residents and their families and it’s so gratifying when that hard work pays off.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim M (Daughter of Resident) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first point of contact with Rivendell Care Home I was impressed. From front of house through to care staff, everyone is friendly, professional and supportive. My dad has grown in confidence in the few weeks he has been there. I would not have any hesitation in recommending this home.
Reply from Terri Kidd, PR Executive at Rivendell View

We are so pleased to hear we made such a good first impression and then continued to live up to it! It’s lovely to hear that not only is your dad happy but that the home is having such a positive impact on him.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Daughter of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care and support my mother received during a recent respite stay following a stroke. The stay has enabled her to get mobile again in a safe environment and regain her appetite for food. She made a number of friends during her stay and really valued her time there. I would not hesitate
to recommend Rivendell View as a care home and if the need arose would be more than happy for my mother to return there.
Reply from Terri Kidd, PR Executive at Rivendell View

Thank you for taking the time to leave a review. Respite is a really big part of what we offer, as people sometimes need support to build their confidence and regain their strength. It’s lovely to hear that your mother not only did this but had a good time doing so, and please be assured she will always be welcome to pop in for a cup of tea and a natter with her newfound friends!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Katherine C (Daughter-in-law of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was transferred from hospital to Rivendell View recently. I cannot speak more highly of the care home and the care of the staff. The accommodation is beautifully presented, comfortable, light and appealing. The care staff are kind, professional and conscientious. The residents were
happy and my father-in-law was excellently cared for. A wonderful care home!
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View

Thank you for taking the time to write such a glowing review! We know that moving a loved one into a home can be a worrying time, especially following a period of hospitalisation, but we are so pleased that our team at Rivendell View have been able to support your father-in-law through their care and compassion. We will pass your kind comments on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie G (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rivendell View care home is very friendly and the staff are all very caring and take pride in their work. There are plenty of activities on offer for the residents to get involved in if they so wish. The home itself is purpose-built with all modern facilities including ensuite wet rooms, a hairdressing
salon, a cinema and plenty of places to sit and have a quiet visit.
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View

Thank you for taking the time to write a review, we are so pleased that the facilities and staff live up to the high standards we set, ensuring we have a home we can all be proud of.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret W (Power of Attorney of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On approach, the gardens look very well kept and the car park clear of litter. On entering the building, visitors are under cover while a staff member answers the door. All visitors sign in and out, and staff are welcoming, friendly and caring. My friend is very happy at Rivendell View; there are lots
of activities for residents to keep busy if they wish. There are adequate staff, so residents are well looked after. Rivendell is a very homely place and should it be necessary, I would be happy and have no hesitation to live there myself.
Reply from Terri Kidd, PR Executive at Rivendell View

Thank you for taking the time to write a review, we are pleased that Rivendell View makes such a fabulous first impression and that your friend is happy and keeping busy. You are more than welcome to visit any time and if the time comes that you would consider care please don’t hesitate to get in touch.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G P (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Rivendell View since June 2022 after being ill and discharged from the hospital. We viewed a number of homes and were most impressed by Rivendell - and we have not been disappointed in any way. The atmosphere is very welcoming, helped by the open door policy, all staff are
very kind and considerate and definitely person focussed in their approach to the care they provide. There is a wide range of activities every day which keeps Mum interested and entertained. The laundry service is fantastic, everything is kept immaculate and the food is wonderful. The whole environment is lovely. Staff keep me informed at every step - I can't thank them enough. It has renewed my faith that moving into residential care can be a positive experience!
Reply from Terri Kidd, PR Executive at Rivendell View

Thank you for taking the time to write such a glowing review. We are so glad that Rivendell View has met your expectations and that your mum has settled so well. It is very important to us that our home offers the complete package and it’s great to hear that we are doing a good job. We know that it can be a worrying time when a loved one enters into care and it’s so rewarding to know that we have reassured you throughout the process. We hope your mum continues to enjoy living with us and the open-door policy stands – please pop in any time!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Rivendell care home for 4 weeks respite but sadly passed away during this time. My mum was made very welcome into her new surroundings and she would often make the staff laugh as they got to know her quirky ways. I would like to thank all the staff for providing care and support as
my mum came to the end of her natural life. Many thanks.
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View

Thank you so much for taking the time to leave this lovely review during what must be a difficult time for you and your family. It was such a pleasure to have your mum living with us, we hope she enjoyed her time with us as much as we did. Please do not hesitate to get back in touch should you need any further support - you will always be welcome at Rivendell View.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue T (Daughter of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Rivendell initially for two weeks' respite but liked it so much she decided to stay. The care home is beautiful and so well looked after but what makes this place so special is the people who cared for Mum they were truly wonderful. Nothing was too much trouble anything to make mum comfortable
and cared for both day and night. Sadly, Mum became very ill and died and during this difficult time, the care not only shown to Mum but to me and my family was absolutely flawless. The staff went beyond the call of duty in every way possible I won't ever be able to thank you enough for what you have done for Mum and for us and we will be forever grateful. I would also like to thank the clinical and district nurse team for their wonderful care too. Thank you.
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View

We really appreciate you taking the time to leave this wonderful review for Rivendell View during what must be such a difficult time for you and your family - please accept our deepest sympathies. We are so proud of our team at Rivendell View who put their residents at the heart of the home and we are so pleased that this shone through during your mum's stay with us - we can't thank you enough for your kind words. Should you need any further support, please do not hesitate to get in touch and please know that you will always be welcome at Rivendell View as part of our family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K L (Son of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommended. Looked after my mum in the last year of her life in sometimes challenging circumstances but the care and wider support was first class with staff often willing to go the extra mile. The food is good and plentiful, as are the activities. Everything is brand new and clean and more
like a high end hotel than a residential care home. Five stars all round.
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View

Thank you so much for taking the time to leave this review during what must be a difficult time for you and your family - please accept our deepest sympathies. We are so proud of our team at Rivendell View who put their residents at the heart of the home and we are so pleased that this shone through during your mum's stay with us. Should you need any further support, please do not hesitate to get in touch and please know that you will always be welcome at Rivendell View.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela E (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to Rivendell View as she was discharged from hospital before she could manage her personal care. She stayed for two weeks. Care was excellent, carers built up her confidence regarding personal needs which enabled her transition to move home to be smooth. She came home happy and buoyant. She
put on weight and she and the family can't say "thank you" enough.
Reply from Charlotte Jackson, Customer Care Administrator at Rivendell View

We really appreciate you leaving this feedback for the team at Rivendell View, thank you. It's so good to hear that the team were able to help your mother get her confidence back during her time living with us. Please feel welcome in the home anytime should your mother need any further support in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison A (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Rivendell since December 2021. She was able to settle very quickly because of the caring staff. All staff are enthusiastic, warm and kind. My mum receives individual care based on her needs. There are lovely things to do every day, the activity coordinators are brilliant. The
food is excellent and plentiful. Facilities are of a fantastic standard kept immaculately. Communication is effective, I am informed immediately of anything important and I am able to speak to someone as often as I want to to check on how my mum is doing. Thinking of reserving a room for myself!
Reply from Rebekah Steward, Customer Care Team at Rivendell View

Thank you for taking the time to review Rivendell View. It is wonderful to hear you are satisfied with the care our team provide and that you are kept informed on your mum’s wellbeing. We really appreciate your kind words and we will be sure to pass on your comments to the care team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Rivendell View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Rivendell View is calculated as follows: ( (290 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 321 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rivendell View is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (3)

Cara

Cara Stockill

Job Title: Home Manager Joined: 2021

Cara Stockill is the Home Manager at Rivendell View

Gina

Gina Mills

Job Title: Front of House Manager Joined: 2022

Gina is the Front of House Manager at Rivendell View

No image found

Elizabeth Houston

Job Title: Deputy Manager

Elizabeth is the Deputy Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rivendell View to verify any information. View our terms and conditions. Rivendell View has an Enhanced Service - more info.