Canterbury House

Tettenhall Way, Faversham ME13 8YQ
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9.7 46 Reviews
  • Canterbury House, Faversham
Canterbury House is a purpose-built care home providing residential and residential dementia care for up to 66 older people. They are welcoming new residents for permanent care and shorter stays.

The facilities at the home include a hair and beauty salon, coffee shop area, quiet lounges and much more. Each bedroom suite has an en suite wet room to support privacy and dignity.

The team get to know residents' interests from the first instance and the Lifestyle Team support residents to live life as they wish. All colleagues are given regular training to ensure they deliver person-centred care. Meals are cooked freshly on site and residents are included in planning menus.

Canterbury House is operated by Anchor. Anchor is England's largest not-for-profit provider of housing and care to older people, with more than 60 years of experience.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1607
  • Self-Funded Residential Dementia Care: from £1607
  • RESPITE Self-Funded Residential Care: from £1607
  • RESPITE Self-Funded Residential Dementia Care: from £1607

Our Inclusive Fee includes all care and facilities plus extra services such as hairdressing, chiropody and transport. Please contact Canterbury House directly for more information regarding our fees and any other questions regarding our care.

These prices are only a guideline, please contact Canterbury House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lacey Waddington (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Canterbury House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Canterbury House.

Parking

  • Onsite parking including disabled parking provision.

Canterbury House Reviews (46)

9.7

Canterbury House has a Review Score of 9.7 (9.679) out of 10, based on 20 reviews in the last 2 years.
Over all time Canterbury House has 46 reviews.

Overall Experience
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Reviewer Connection to Canterbury House
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Total of 46, showing 1-20
Review from C H (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first contact with Canterbury House, Faversham I have been impressed with the professionalism of staff and the facilities. My mother has been met with respect and empathy and this has really helped her settle in. She has some specific needs and these have been met. We have met with team leaders,
both chefs and noting we have needed has been an issue. Mum is always the focus and the staff always address her rather than me so she is included and can be part of any situation considered. I have heard good things and this home & staff live up to the feedback. Very impressed nothing is too much trouble.
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Review from Melanie J (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon visiting Mum after being out of the country for a few months, it was nice to see familiar faces greeting me like a family friend. The home was still a warm & friendly place. The only change was within the management team, which seemed to be running smoothly. When I took Mum out for the day and
we returned it was nice to hear her say "I'm glad to be home". Thank you to everyone involved.
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Review from Gillian C (Respite Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has been welcoming and friendly. All the staff in every area have been helpful and kind. The room has been pleasant and comfortable to stay in. The help with personal care has been very good when it has been needed. Extra help was needed, and given when there was a problem with my wound,
the staff were very kind and got medical assistance. The residents were also welcoming and friendly. The activities and pampering have been enjoyable. Hair and nails - very good. Lovely to go outside & see the planting and walk in the grounds. Mealtimes have been really good. Food & company were lovely.
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Review from Catherine B (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was well looked after and was very happy about how friendly and caring the staff were during her respite stay.
Reply from Lacey Waddington, Deputy Manager at Canterbury House

Thank you for taking the time to leave Canterbury House a review. Your kind words have been passed on to our team. We aim to provide personalised care for all our residents, including tailored activity plans to encourage all residents to get involved. It's always great to hear feedback on how we can improve, so please don't hesitate to give me a call anytime. We would love to have Mum back here with us at Canterbury House and our door is always open should she wish to come back and stay with us! Thank you again for your lovely review.

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Review from R C (Son of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Living in another county, I only get to visit my mother at different times of the year, but on each visit I found the staff accommodating, and impressed with their ability to remember all the residents names! The rooms are services daily, and cleaning is a constant. However sometimes on arrival it can
take several minutes to enter the building in nobody is on reception and someone has been sitting just inside the doors unaware of us trying to enter. Overall it is a warm caring establishment and a joke can be shared with the staff too!
Reply from Rachel Dadwa-As, Home Manager at Canterbury House

Thank you for taking the time to leave Canterbury House a review. We are pleased you have rated our Staff as excellent and are happy with the Overall Experience. Our building is always secure to ensure everyone who enters can not only be welcomed but also checked in and verified for safety and security reasons. We apologise this has resulted in a wait time to enter the building and this is something we will look into and try to improve. We always welcome feedback so please don't hesitate to speak with me should you have any concerns at any point. Thank you again for your kind words which will be passed on to the team. We hope to see you again soon!

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Review from Christine W (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has to be taken to hospital the day after he became a resident. I cannot fault the way the care home staff dealt with this. He was reassured all the way and I had frequent phone calls to keep me updated. He was back in his new home the next day and able to start the settling in process. Whilst
most residents seem to enjoy watching TC in the lounge it is nice that there is somewhere quiet that is available for him to sit and read his book, whilst still being in a communal area. I find this comforting to know that he is not isolating himself in his room.
Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our overall experience as excellent. We appreciate your comments, and I'll pass your lovely feedback on to our team. We're proud to provide individual care and support to suit the care needs and interests of each of our residents.

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Review from S C (Wife of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are kind and caring but often very stretched - more staff would be better on dementia floor. Management is good and responsive to any queries or concerns.
Laundry service has improved, however cleaning is not always ideal e.g food under sofas in lounge for several days, residents toilet needs
more frequent monitoring (hard to keep up!). Overall the experience is positive and my husband is happy and well looked after.
Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased you rate our safety/ security as excellent. Thank you for your kind comments regarding the conduct of our team. I appreciate having the time to discuss the issues raised with you in person, and that you acknowledged our cleaning has improved. We will continue to ensure our housekeeping schedules meet the needs of our residents. The care and wellbeing of our residents is our priority, where we use a dependency tool to calculate our staffing levels to ensure we can meet our residents needs.

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Review from Jane C (Partner of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been in Canterbury House since November 2021 but recently his condition (parkinson's and dementia) has deteriorated. The staff have all coped with him very well, they are caring, compassionate and very helpful. They keep me informed of any changes in his condition, and of any OP visits.
The manager is very approachable and always happy to answer question and discuss his care needs. The whole staff are lovely to me when I visit and I am confident that my partner is in good hands is treated with respect. Very happy with everything at Canterbury House.
Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our care/ support as excellent. Thank you for your kind comments regarding our team, which I will circulate. It's our pleasure to care for your partner. At Canterbury House, we aim to provide the best care with compassion and kindness and provide support to loved ones as needed.

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Review from C F (Son of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 97 year old mother to Canterbury House six months ago, initially on respite after a hospital visit. Despite being incredibly anxious initially mother has settled well and is very proud of her room. She partakes of many of the activities arrange and particularly enjoys games and knit and natter group.
She enjoys the food and eats well. Mum recently told me that she finds all the care staff are good to her and treat her well. As a family, we are pleased with the way mum has settled in and is flourishing.
Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our home as excellent in all areas. Thank you for your kind comments, which I'll circulate to my team. We're really pleased to care for your Mother, that she has settled in at Canterbury House and that your Mother is enjoying an improved quality of life.

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Review from Heather T (Daughter-in-law of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff as usual were exemplary. The home was clean and inviting. I received a very warm welcome plus the offer of a drink almost immediately.
All the residents looks happy and well care for and the atmosphere in the home was calm and inviting.
Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our staff as excellent. Thank you for your kind comments, which I will pass on to my team. We're pleased that you feel welcome at Canterbury House, where we aim to make this our residents home.

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Review from J T (Wife of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Family and friends are impressed with the home and facilities. The staff are consistently welcoming, helpful, polite, friendly and genuinely caring. The staff know your name and it feels homely and relaxed.
Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate all areas of our home as excellent. Your feedback is really appreciated, and I'll pass this on to my team. We're pleased that your husband feels at home at Canterbury House and you are pleased with our colleagues and our home.

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Review from Fiona W (Daughter of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a good care home however there are issues with staff shortages affecting the wait for personal care and the lack of a full time chef. Mum doesn't particularly like the food however I do understand that most residents prefer traditional meals.
The carers are wonderful. However relatively well
residents, like my mother, are often pushed to be bottom of the list for showers and washes as staff are very busy.
Mum loves all the staff and spends most of her time with them in preference to the other residents.
Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our staff as excellent. Our residents' care and safety are our priority. We use a dependency tool to ensure that there are enough colleagues on each shift to meet the care needs of our residents. At our recent relatives' meeting, recent changes to our catering team were discussed. We aim to create menus with our residents' input and always provide alternative options if meals are not to our residents' tastes and preferences. We also aim to support our residents with personal care as they wish and in a timely manner. Please feel free to contact me regarding all aspects of care at Canterbury House, my door is always open.

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Review from Jane C (Daughter of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have to say that Canterbury House feels like my mum's home now. I never worry about her after I have left. I cannot comment on the food but I know there have been problems with chefs. I think the menu needs to be basic food that older people like even if it doesn't sound fancy - casserole, roasts,
nice homemade pies, and bread and butter pudding, apple crumble but made with good quality ingredients so that they have flavour and nutrition. Also I would like more bingo and quizzes, there is a lot of craft which my mum has never done. Also it would be nice if each say Wednesday a different person had a nice soak in the bath which is something they could look forward to. My mum is very particular and I think they are very patient with her. The lounge carpet could be cleaned more regularly perhaps overnight when they have left to go to bed. The air conditioning was rarely on during the summer and I had to buy a fan for my mum.
Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our care/support as very good. We discussed recent changes to our catering team at our recent relatives' meeting. We aim to create menus with our residents' input and always provide alternative options if meals are not to our residents' tastes and preference. Residents also help shape our daily, weekly and monthly events and activities. Our team do however respect our residents' wishes if they do not wish to participate and aim to spend one to one time when possible. The carpets are scheduled to be cleaned in the next few days and we have a daily cleaning programme throughout Canterbury House. Electric fans were provided in each residents' room throughout the summer if these were requested. I'm always happy to discuss all aspects of Canterbury House at a mutually convenient time.

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Review from Andrew W (Son of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Canterbury House Care Home for 10 months now, and after her getting adjusted to being looked after, which was difficult as she'd been self sufficient before going in there, the care, support, facilities and the staff are excellent and go the extra mile for supporting mum. Can't recommend
this home enough.
Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate all areas of our care home as excellent. We really appreciate your kind words, and I will make sure that my team is aware of this feedback. We understand that the journey into care is not always easier so we provide tailored care to each of our residents and we are also here to support loved ones as needed.

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Review from P J (Wife of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband had 2 weeks respite care at Canterbury House. I felt very confident in the staff's ability to look after him and manage his care, the assessment was very thorough. The environment was very clean and food was good. There were plenty of activities, but it always felt like a calm environment
when I visited. Overall, I have been very happy that my husband has had a good experience for his first time in a residential care setting. Thank you!
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

We are delighted to hear that your experience of Canterbury House has been a good one. My team are so passionate and committed to providing the very best of every aspect of care. I appreciate you sharing your feedback with us.

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Review from John P (Husband of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a worry organising respite breaks for my wife and the worry about the care she would receive. No problems here, a wonderful, bright and happy environment, caring, professional staff. She couldn't be in better hands. A big thank you to everyone involved.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your wonderful feedback, I shall pass your thanks on to the team. Happy New Year.

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Review from Roger L (Son of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly I have lost both my parents now this year, my Father in May and my Mother more recently in November.
I must write to thank all the staff and management at the Canterbury House Care Home for all the love, affection, care and attention that they always gave to my Mum and Dad since they were residents
in October 2021 right up to the time they passed away.
Nothing was ever too much trouble for the staff, they were always very professional and so helpful especially when my Mother was receiving her dementia end-of-life care towards the end.
I congratulate all the 'team' and really appreciate all that they did for my parents during their stay.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your very kind words. It was a pleasure to care for your parents, and it is so thoughtful of you to send us this review.

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Review from M W (Wife of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found this home and staff to be kind, respectful and caring, not only to residents but to visitors also.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your kind words, we are delighted to hear that you rate our team so highly.

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Review from Linda H (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in Canterbury House for respite care with a view to permanent residency in due course.
So far, I am thrilled with the level of care, understanding and attention from the staff. Canterbury House is exceptionally clean with beautifully designed rooms and common areas. Mother has settled
in well, just after six days asking, a longer stay is possible. I am encouraging her to join in with activities that are varied and well thought out. Everything is delightful!
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for taking the time to share your feedback. We are delighted to hear that you are happy with the care provided at Canterbury House.

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Review from Pamela D (Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrived, which was 8 days ago, I seem to fit in instantly. From that moment, I felt most welcome. Since then, my care was faultess. Nothing seems to be any trouble at all to the staff. I am well informed of any activities that are going on. I felt like I was part of the family straightaway.
In fact, I am here for 2 weeks and enjoying it so much so far that I have already asked my daughter if I could stay another week, which has been agreed.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your very kind words, we are absolutely delighted that you have extended your stay, and equally delighted that you feel so at home here.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for Canterbury House is calculated as follows: ( (179 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 240 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Canterbury House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 Sep 2025

We currently have two vacancies for care. Please contact Canterbury House directly for more information.

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Awards / Recognitions (10)

Meet the Team (2)

Lacey

Lacey Waddington

Job Title: Manager Joined: 2022

Lacey Joined Canterbury House as a Care manager in April 2022 and has recently become Home Manager.


Lacey has 14 years experience of working in the hospital & healthcare industry. Lacey started working in a care home at the age of 16 as a catering assistant and found her passion for care. During her time in care, she has completed level 5 in health and social and is currently completing a level 7 senior management programme.


Lacey’s passion is to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.


Lacey supports by leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.


In her spare time, Lacey enjoys spending time with her family. Lacey told us “I have three daughters and a husband who keep me very busy with various activities and many trips out.”

Declan

Declan King

Job Title: Administrator Joined: 2021

Declan joined Halcyon in May 2021 as Front of House Manager.


Declan has over 10 years’ experience working within the health sector in one of London's prestigious private hospitals and a large care home provider as a senior administrator. Providing support with the Homes teams, residents along with the daily operations, finance and HR.


During this period, he worked part-time to enable him to complete his university degree in Animal Behaviour and Welfare. He also spent time in Africa working with a conservation team.


Declan always brings a cool calm and collected approach to his role has a great sense of humour and is usually chuckling away at something. He brings a uniqueness to the home. He has an encyclopedia mind of knowledge for animal facts which residents and staff adore.


When Declan is not working, he runs and socialises with friends, family and his dogs.

Frequently Asked Questions about Canterbury House

What types of Care is Canterbury House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Canterbury House have?

There are 66 Single Rooms.

What are the Facilities & Services at Canterbury House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Canterbury House to the centre of Faversham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

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