
The staff have all been very kind, patient and caring, which has helped Mum and us feel comfortableNatalie B(Daughter of Resident/Service User)

I love that they have so much for the residents to do, even when they are a bit reserved to join in.Liz F(Daughter of Resident/Service User)

Mum is very happy at Canterbury House, Faversham.Jane C(Daughter of Resident/Service User)

The staff have all been very kind, patient and caring, which has helped Mum and us feel comfortableNatalie B(Daughter of Resident/Service User)

I love that they have so much for the residents to do, even when they are a bit reserved to join in.Liz F(Daughter of Resident/Service User)

Mum is very happy at Canterbury House, Faversham.Jane C(Daughter of Resident/Service User)

Canterbury House is a purpose-built care home providing residential and residential dementia care for up to 66 older people. They are welcoming new residents for permanent care and shorter or trial stays.
The facilities at the home include a hair and beauty salon, coffee shop area, quiet lounges and much more. Each bedroom suite has an en suite wet room to support privacy and dignity.
The team get to know...
Canterbury House is a purpose-built care home providing residential and residential dementia care for up to 66 older people. They are welcoming new residents for permanent care and shorter or trial stays.
The facilities at the home include a hair and beauty salon, coffee shop area, quiet lounges and much more. Each bedroom suite has an en suite wet room to support privacy and dignity.
The team get to know residents' interests from the first instance and the Lifestyle Team support residents to live life as they wish. All colleagues are given regular training to ensure they deliver person-centred care. Meals are cooked freshly on site and residents are included in planning menus.
Canterbury House is operated by Anchor. Anchor is England's largest not-for-profit provider of housing and care to older people, with more than 60 years of experience.
Care Provided by Canterbury House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Please contact Canterbury House directly for more information regarding our fees and any other questions regarding our care.
The price(s) shown are provided by the care home. Contact Canterbury House for full pricing details and T&Cs.
Contact Canterbury House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Lacey Waddington (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Visitors are welcome at Canterbury House.
Parking
- Onsite parking including disabled parking provision.
Canterbury House Reviews (56)
Canterbury House has a Review Score of 9.6 (9.593) out of 10, based on 24 reviews in the last 2 years.
Over all time Canterbury House has 56 reviews.
He has presented with " challenging" behaviour at times but by working together (staff &...
He has presented with " challenging" behaviour at times but by working together (staff & family) we do feel that in terms of that we have turned a corner.
I live abroad, but return to visit Dad frequently, and have appreciated the updates/ contact received from staff - even down to Lacey offering to set up a regular video call so as to discuss any issues or worries.
CH is always clean and tidy and we are often greeted by friendly smiling staff.
I do wish that there were more varied activities but appreciate getting the balance right is quite hard.
I cannot say - hand on heart - that Dad is happy there - but he would only ever be happy in his own home with his own independence- but he is safe, being cared for and he is the most settled than he has been for 14 months. Thankyou CH.
Thank you for sharing your feedback. We are pleased to hear about the positive aspects of your father's experience at Canterbury House. We appreciate your kind comments regarding our cleanliness and team, which I will pass on.
Dad continues to be active and regularly enjoys outings into the...
Thank you for sharing your feedback. We are pleased to hear about the positive aspects of your father's experience at Canterbury House. We appreciate your kind comments regarding our cleanliness and team, which I will pass on.
Dad continues to be active and regularly enjoys outings into the local community, including trips to the shops. He particularly enjoys these individual activities and interests. We regularly arrange group activities with resident input, where we accept Dad's wishes if he doesn't always choose to participate.
We're always happy to discuss feedback to ensure that all aspects of care and day-to-day life is as residents and loved ones wish it to be.
Mum has settled into Canterbury House really well during her respite stay. The staff have all been very kind, patient and caring, which has helped Mum and us feel comfortable & at ease. It's been very reassuring to know she is happy & being well looked after. Thank you to everyone for making her...
Mum has settled into Canterbury House really well during her respite stay. The staff have all been very kind, patient and caring, which has helped Mum and us feel comfortable & at ease. It's been very reassuring to know she is happy & being well looked after. Thank you to everyone for making her stay such a positive experience.
Mum is very happy at Canterbury House, Faversham. We know she is secure, well cared for and her needs are met. The 'day' staff are particularly kind and caring.
Mum is very happy at Canterbury House, Faversham. We know she is secure, well cared for and her needs are met. The 'day' staff are particularly kind and caring.
My mum has been in Canterbury House for just over two weeks & they have exceeded our expectations. We know not only is my mum so very well cared for, we know she is safe and fed (she loves the food!). I love that they have so much for the residents to do, even when they are a bit reserved to join...
My mum has been in Canterbury House for just over two weeks & they have exceeded our expectations. We know not only is my mum so very well cared for, we know she is safe and fed (she loves the food!). I love that they have so much for the residents to do, even when they are a bit reserved to join in. They just don't give up encouraging them. My mum initially came on respite but we knew very soon this was a great place for her to call her home.
Good care. Very happy.
Good care. Very happy.
My concern - If a certain member of staff is on another shift, the activities for that day do not happen or are sketchy. Occasionally the activity eg. 'small animals' visit is very engaging for the residents, they come...
My concern - If a certain member of staff is on another shift, the activities for that day do not happen or are sketchy. Occasionally the activity eg. 'small animals' visit is very engaging for the residents, they come alive, even the residents who don't usually join in.
Thank you for taking the time to review Canterbury House and we are pleased you rate our overall experience as very good. We're always happy to discuss our fees and any aspect of our home, where we're proud to be a Real Living Wage Foundation accredited employer and operate on a not-for-profit...
Thank you for taking the time to review Canterbury House and we are pleased you rate our overall experience as very good. We're always happy to discuss our fees and any aspect of our home, where we're proud to be a Real Living Wage Foundation accredited employer and operate on a not-for-profit basis to ensure any surpluses are re-invested. We have a varied activities programme in place, including group sessions, one-to-one engagement, and themed events, which we continue to review and develop based on resident preferences and feedback. We are also working closely with the team to ensure the care team are ensuring care led activities are offered when there isn't a Lifestyle Champion on shift.
When visiting the resident, I was warmly welcomed by all reception staff. The resident I visit is always cared for with all individual needs. The cleanliness, food and drink are all excellent. I never need to worry when I am not with the resident as she is in very safe hands. I would definitely...
When visiting the resident, I was warmly welcomed by all reception staff. The resident I visit is always cared for with all individual needs. The cleanliness, food and drink are all excellent. I never need to worry when I am not with the resident as she is in very safe hands. I would definitely recommend Canterbury House, such an exceptional care home.
Olive has been at Canterbury House for 10 months now and we are very satisfied with her care, support & accommdation.
Olive has been at Canterbury House for 10 months now and we are very satisfied with her care, support & accommdation.
Excellent facility - Reception area has seasional displays teas coffee refreshment readily available. Amazing like walking into a hotel. Connection between staff residents and visitors, caring and kind. The garden room - sky bar and lirary are great areas to sit and socialize with residents. The...
Excellent facility - Reception area has seasional displays teas coffee refreshment readily available. Amazing like walking into a hotel. Connection between staff residents and visitors, caring and kind. The garden room - sky bar and lirary are great areas to sit and socialize with residents. The only negative is the name - Canterbury House - I am asked where is it - Canterbury, no Faversham.
Canterbury House continues to deliver excellent care under the new management team. Very friendly and caring people.
Canterbury House continues to deliver excellent care under the new management team. Very friendly and caring people.
Canterbury House care home provides a very warm welcome from all the staff whenever we visit and are giving my mother all the care & support she needs and reassurance to all of our family.
Canterbury House care home provides a very warm welcome from all the staff whenever we visit and are giving my mother all the care & support she needs and reassurance to all of our family.
From first contact with Canterbury House, Faversham I have been impressed with the professionalism of staff and the facilities. My mother has been met with respect and empathy and this has really helped her settle in. She has some specific needs and these have been met. We have met with team...
From first contact with Canterbury House, Faversham I have been impressed with the professionalism of staff and the facilities. My mother has been met with respect and empathy and this has really helped her settle in. She has some specific needs and these have been met. We have met with team leaders, both chefs and noting we have needed has been an issue. Mum is always the focus and the staff always address her rather than me so she is included and can be part of any situation considered. I have heard good things and this home & staff live up to the feedback. Very impressed nothing is too much trouble.
Upon visiting Mum after being out of the country for a few months, it was nice to see familiar faces greeting me like a family friend. The home was still a warm & friendly place. The only change was within the management team, which seemed to be running smoothly. When I took Mum out for the day and...
Upon visiting Mum after being out of the country for a few months, it was nice to see familiar faces greeting me like a family friend. The home was still a warm & friendly place. The only change was within the management team, which seemed to be running smoothly. When I took Mum out for the day and we returned it was nice to hear her say "I'm glad to be home". Thank you to everyone involved.
The care home has been welcoming and friendly. All the staff in every area have been helpful and kind. The room has been pleasant and comfortable to stay in. The help with personal care has been very good when it has been needed. Extra help was needed, and given when there was a problem with my...
The care home has been welcoming and friendly. All the staff in every area have been helpful and kind. The room has been pleasant and comfortable to stay in. The help with personal care has been very good when it has been needed. Extra help was needed, and given when there was a problem with my wound, the staff were very kind and got medical assistance. The residents were also welcoming and friendly. The activities and pampering have been enjoyable. Hair and nails - very good. Lovely to go outside & see the planting and walk in the grounds. Mealtimes have been really good. Food & company were lovely.
My mother was well looked after and was very happy about how friendly and caring the staff were during her respite stay.
My mother was well looked after and was very happy about how friendly and caring the staff were during her respite stay.
Thank you for taking the time to leave Canterbury House a review. Your kind words have been passed on to our team. We aim to provide personalised care for all our residents, including tailored activity plans to encourage all residents to get involved. It's always great to hear feedback on how we...
Thank you for taking the time to leave Canterbury House a review. Your kind words have been passed on to our team. We aim to provide personalised care for all our residents, including tailored activity plans to encourage all residents to get involved. It's always great to hear feedback on how we can improve, so please don't hesitate to give me a call anytime. We would love to have Mum back here with us at Canterbury House and our door is always open should she wish to come back and stay with us! Thank you again for your lovely review.
Living in another county, I only get to visit my mother at different times of the year, but on each visit I found the staff accommodating, and impressed with their ability to remember all the residents names! The rooms are services daily, and cleaning is a constant. However sometimes on arrival it...
Living in another county, I only get to visit my mother at different times of the year, but on each visit I found the staff accommodating, and impressed with their ability to remember all the residents names! The rooms are services daily, and cleaning is a constant. However sometimes on arrival it can take several minutes to enter the building in nobody is on reception and someone has been sitting just inside the doors unaware of us trying to enter. Overall it is a warm caring establishment and a joke can be shared with the staff too!
Thank you for taking the time to leave Canterbury House a review. We are pleased you have rated our Staff as excellent and are happy with the Overall Experience. Our building is always secure to ensure everyone who enters can not only be welcomed but also checked in and verified for safety and...
Thank you for taking the time to leave Canterbury House a review. We are pleased you have rated our Staff as excellent and are happy with the Overall Experience. Our building is always secure to ensure everyone who enters can not only be welcomed but also checked in and verified for safety and security reasons. We apologise this has resulted in a wait time to enter the building and this is something we will look into and try to improve. We always welcome feedback so please don't hesitate to speak with me should you have any concerns at any point. Thank you again for your kind words which will be passed on to the team. We hope to see you again soon!
My father has to be taken to hospital the day after he became a resident. I cannot fault the way the care home staff dealt with this. He was reassured all the way and I had frequent phone calls to keep me updated. He was back in his new home the next day and able to start the settling in process....
My father has to be taken to hospital the day after he became a resident. I cannot fault the way the care home staff dealt with this. He was reassured all the way and I had frequent phone calls to keep me updated. He was back in his new home the next day and able to start the settling in process. Whilst most residents seem to enjoy watching TC in the lounge it is nice that there is somewhere quiet that is available for him to sit and read his book, whilst still being in a communal area. I find this comforting to know that he is not isolating himself in his room.
Thank you for taking the time to review Canterbury House and we are pleased that you rate our overall experience as excellent. We appreciate your comments, and I'll pass your lovely feedback on to our team. We're proud to provide individual care and support to suit the care needs and interests of each of our residents.
Laundry service has improved, however cleaning is not always ideal e.g food under sofas in lounge for several days, residents toilet...
Laundry service has improved, however cleaning is not always ideal e.g food under sofas in lounge for several days, residents toilet needs more frequent monitoring (hard to keep up!). Overall the experience is positive and my husband is happy and well looked after.
Thank you for taking the time to review Canterbury House and we are pleased you rate our safety/ security as excellent. Thank you for your kind comments regarding the conduct of our team. I appreciate having the time to discuss the issues raised with you in person, and that you acknowledged our...
Thank you for taking the time to review Canterbury House and we are pleased you rate our safety/ security as excellent. Thank you for your kind comments regarding the conduct of our team. I appreciate having the time to discuss the issues raised with you in person, and that you acknowledged our cleaning has improved. We will continue to ensure our housekeeping schedules meet the needs of our residents. The care and wellbeing of our residents is our priority, where we use a dependency tool to calculate our staffing levels to ensure we can meet our residents needs.
My partner has been in Canterbury House since November 2021 but recently his condition (parkinson's and dementia) has deteriorated. The staff have all coped with him very well, they are caring, compassionate and very helpful. They keep me informed of any changes in his condition, and of any OP...
My partner has been in Canterbury House since November 2021 but recently his condition (parkinson's and dementia) has deteriorated. The staff have all coped with him very well, they are caring, compassionate and very helpful. They keep me informed of any changes in his condition, and of any OP visits. The manager is very approachable and always happy to answer question and discuss his care needs. The whole staff are lovely to me when I visit and I am confident that my partner is in good hands is treated with respect. Very happy with everything at Canterbury House.
Thank you for taking the time to review Canterbury House and we are pleased that you rate our care/ support as excellent. Thank you for your kind comments regarding our team, which I will circulate. It's our pleasure to care for your partner. At Canterbury House, we aim to provide the best care with compassion and kindness and provide support to loved ones as needed.
My 97 year old mother to Canterbury House six months ago, initially on respite after a hospital visit. Despite being incredibly anxious initially mother has settled well and is very proud of her room. She partakes of many of the activities arrange and particularly enjoys games and knit and natter...
My 97 year old mother to Canterbury House six months ago, initially on respite after a hospital visit. Despite being incredibly anxious initially mother has settled well and is very proud of her room. She partakes of many of the activities arrange and particularly enjoys games and knit and natter group. She enjoys the food and eats well. Mum recently told me that she finds all the care staff are good to her and treat her well. As a family, we are pleased with the way mum has settled in and is flourishing.
Thank you for taking the time to review Canterbury House and we are pleased that you rate our home as excellent in all areas. Thank you for your kind comments, which I'll circulate to my team. We're really pleased to care for your Mother, that she has settled in at Canterbury House and that your Mother is enjoying an improved quality of life.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 19 Dec 2025
Canterbury House in Faversham kicked off their festive celebrations with their spectacular Christmas lights switch-on. The annual tradition is a much-loved moment in the lead-up to Christmas, bringing joy to...
- 01 Apr 2025
A mother’s guidance can last a lifetime, and for Karen (aged 61) and her daughter Phoebe (aged 25), this support even extends into their work. With a combined 8 years...
- 27 Dec 2024
Residents from a Faversham care home have emerged victorious in a regional Christmas cake making competition! The residents living at Anchor’s Canterbury House on Tettenhall Way won Anchor’s Christmas Cake...
There are no upcoming events for Canterbury House.
Accreditations
There are no accreditations posted yet for Canterbury House.
Meet the Team (2)

Lacey Joined Canterbury House as a Care manager in April 2022 and has recently become Home Manager.
Lacey has 14 years experience of working in the...
Lacey Joined Canterbury House as a Care manager in April 2022 and has recently become Home Manager.
Lacey has 14 years experience of working in the hospital & healthcare industry. Lacey started working in a care home at the age of 16 as a catering assistant and found her passion for care. During her time in care, she has completed level 5 in health and social and is currently completing a level 7 senior management programme.
Lacey’s passion is to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.
Lacey supports by leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.
In her spare time, Lacey enjoys spending time with her family. Lacey told us “I have three daughters and a husband who keep me very busy with various activities and many trips out.”

Declan joined Halcyon in May 2021 as Front of House Manager.
Declan has over 10 years’ experience working within the health sector in one of...
Declan joined Halcyon in May 2021 as Front of House Manager.
Declan has over 10 years’ experience working within the health sector in one of London's prestigious private hospitals and a large care home provider as a senior administrator. Providing support with the Homes teams, residents along with the daily operations, finance and HR.
During this period, he worked part-time to enable him to complete his university degree in Animal Behaviour and Welfare. He also spent time in Africa working with a conservation team.
Declan always brings a cool calm and collected approach to his role has a great sense of humour and is usually chuckling away at something. He brings a uniqueness to the home. He has an encyclopedia mind of knowledge for animal facts which residents and staff adore.
When Declan is not working, he runs and socialises with friends, family and his dogs.
Frequently Asked Questions about Canterbury House
What types of Care is Canterbury House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Canterbury House have?
There are 66 Single Rooms.
What are the Facilities & Services at Canterbury House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Canterbury House to the centre of Faversham?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Canterbury House to verify any information. View our terms and conditions. Canterbury House has an Enhanced Service -what an Enhanced Service includes.