Canterbury House

Tettenhall Way, Faversham ME13 8YQ
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9.7 46 Reviews
  • Canterbury House, Faversham
Canterbury House is a purpose-built care home providing residential and residential dementia care for up to 66 older people. They are welcoming new residents for permanent care and shorter stays.

The facilities at the home include a hair and beauty salon, coffee shop area, quiet lounges and much more. Each bedroom suite has an en suite wet room to support privacy and dignity.

The team get to know residents' interests from the first instance and the Lifestyle Team support residents to live life as they wish. All colleagues are given regular training to ensure they deliver person-centred care. Meals are cooked freshly on site and residents are included in planning menus.

Canterbury House is operated by Anchor. Anchor is England's largest not-for-profit provider of housing and care to older people, with more than 60 years of experience.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1607
  • Self-Funded Residential Dementia Care: from £1607
  • RESPITE Self-Funded Residential Care: from £1607
  • RESPITE Self-Funded Residential Dementia Care: from £1607

Our Inclusive Fee includes all care and facilities plus extra services such as hairdressing, chiropody and transport. Please contact Canterbury House directly for more information regarding our fees and any other questions regarding our care.

These prices are only a guideline, please contact Canterbury House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lacey Waddington (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Canterbury House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Canterbury House.

Parking

  • Onsite parking including disabled parking provision.

Canterbury House Reviews (46)

9.7

Canterbury House has a Review Score of 9.7 (9.679) out of 10, based on 20 reviews in the last 2 years.
Over all time Canterbury House has 46 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Canterbury House
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Total of 46, showing 21-40
Review from Doug A (Son of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the song popularised by Frank Sinatra 'New York, New York'.
So good they named it twice - Canterbury House. Canterbury House.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Fabulous song, a fabulous review. Thank you so much for bringing a smile to our faces with your witty and complimentary review.

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Review from M D (Sister of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The premises is always clean and tidy. All the staff are welcoming and helpful. Those I know well greet me by name. Any issue raised is dealt with promptly and efficiently. The office staff are very helpful with recommendations and suggestions e.g. recently a mobile dentist. Residents are cared for
with thoughtfulness.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for taking the time to review Canterbury House and for your kind words, I am delighted to know that you are impressed with our service and that you value the care provided by my team.

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Review from T C (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a happy and positive environment. Dad is so settled as a resident. There is so much for the people staying at Canterbury House to do. Wonderful black tie evening, singing and dancing this month. The food is amazing. The rooms are beautiful and the staff are so caring. We feel Dad is cared for in
the way he needs to meet all his needs.
Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for your lovely review of Canterbury House. We are very pleased that Dad enjoys living at Canterbury House and we are proud of the care and activities that we provide. I will ensure that your kind feedback is passed on to our team.

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Review from Karen M (Daughter of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff and care home. My 97-year-old mum has been living at Canterbury House Care Home for ten months and the care she has received has been really great. She can be a difficult lady and is very feisty but the staff all love her. She was quite ill when she went to live at Canterbury House but
she looks great now. The staff are always happy and cheerful and it makes a bright and relaxed environment. They do whatever they can to make her happy and 99% of the time...it works, an achievement in itself. The facilities there are excellent, compared to other care homes in the area. The management at the home are lovely, although I can't mention names, they know who they are! Thank you everybody at Canterbury House, Faversham.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we really appreciate your kind words and are so glad your mum has settled so well with us.

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Review from Bronwyn C (Stepdaughter of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my fourth visit to Canterbury House Care Home. Each time I've been impressed by the welcoming environment, caring staff and very clean. My stepmother is very happy here and makes full use of the afternoon activities.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we are so glad you love our home.

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Review from Terence C (Friend of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and friendly. Activities are really good.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we are so glad you love our home.

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Review from B G (Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a short stay, I decided that after such care I could not go home and struggle alone and so decided to be permanent. I am impressed by all aspects - care, cleanliness, food etc.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we really value your kind words.

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Review from Kim C (Friend of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been to visit friends and found they are so happy and being treated so well. The staff are excellent at their job, so clean and caring. Food looks amazing every time I have visited, nothing is too much trouble. I would recommend it as a lovely care home.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we appreciate your kind words. We are so glad you love our care home.

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Review from S T (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the care home to be full of staff that really do care about their residents. It has taken a month for both Mum and carers to get used to each other but now they have a laugh and a joke together when they are feeding her.
My one fault with them is that the residents in their rooms aren't
always included in activities.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your kind words. I am sorry to hear of your experiences with the activities, I will contact you directly to discuss your concerns. Mum has settled in so well and gets on well with everyone, it is lovely having her here with us.

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Review from Sammi F (Granddaughter of Resident) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Surprised at how nice the place is. Nan seems happy. Staff all seem nice.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for taking the time to review our home, we appreciate your kind feedback.

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Review from M C (Granddaughter of Resident) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was surprised when I came in. It is beautifully decorated. Staff seem very pleasant. My nan seems happy, she likes her room and says it is very clean, it is very warm and homely. My nan states she is much happier than she thought she would be.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your kind words, we are delighted to know that Nan is happy here with us.

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Review from Elaine W (Daughter of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself, brother and our partners had the pleasure of enjoying a lovely lunch with our dad today as it’s his birthday tomorrow.
The food was very enjoyable and the care staff could not do enough to make our lunch special. The table had balloons and a birthday banner.
The cook made a lovely birthday
cake too.
Thank you all so much.
Our dad is so very well looked after in the home. We could not ask for better. I would highly recommend the home if anyone is looking.
Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for such a lovely review. Birthdays are very special and we were so happy that we were able to celebrate with you and your dad.

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Review from I C (Son of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the care from your staff.
Reply from Ian D Chandler, Home Manager at Canterbury House

Thank you for taking the time to review Canterbury House, we are delighted to hear that you are impressed by what we do.

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Review from S C (Daughter-in-law of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot put into words the relief we felt to find my mother-in-law in such a clean, well-organised and happy care home. Most importantly, the level of genuine concern for her levels of comfort and happiness shown by the carers was quite exceptional - second to none! We live abroad and can now relax
knowing that she is being looked after so well.
Reply from Ian D Chandler, Home Manager at Canterbury House

Thank you for leaving this review. Choosing a care home is a big decision especially when you are living so far away. I am delighted to know that you are happy with the service that we provide and that you can relax, knowing that your mother-in-law is in safe hands.

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Review from Christine R (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home which is light and spacious. Tastefully decorated with lots of different seating areas. Attention to detail is amazing and a great deal of thought has been given to every aspect of the home; from the table linen in the dining room, wide corridors, the interesting objet d’art and
pictures on the wall to the delightful tea-room. It even has a resident’s cinema and there are lots of activities.
The staff are incredible - so caring, good-humoured and attentive and nothing is too much trouble. It’s obvious that the care and well-being of the residents is paramount and visitors are given a warm welcome. This care home in my opinion is a five-star establishment! My mum has settled in well as a result of the truly amazing staff and terrific environment. I would have no hesitation in recommending Canterbury House Care Home and its exceptional team to anyone.
Reply from Ian D Chandler, Home Manager at Canterbury House

Thank you so much for this wonderful feedback, I am very proud of the team here and the extraordinary lengths that they go to to ensure that everyone is happy and well cared for. I will share these comments with them, I know this will make them smile.

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Review from S F (Respite Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This purpose-built facility ticks all the boxes. Unfortunately due to Covid some of the activities had to be cancelled.
Reply from Ian D Chandler, Home Manager at Canterbury House

Thank you so much for your feedback. Unfortunately, Covid has caused issues for care homes across the country and it is sad when planned events cannot go ahead; please rest assured that these have been postponed rather than cancelled and the team are working hard to ensure that these events are replaced with activities that comply with the guidelines issued. Our priority is to keep our residents safe. We will resume our full events schedule as soon as it is safe to do so.

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Review from S M (Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoying my new life in Canterbury House Care Home very much. Came in with a little trepidation but now I can honestly say "I am happy".
Reply from Ian D Chandler, Home Manager at Canterbury House

It is wonderful to know that you are happy here, it is a very big step and one that can certainly cause some trepidation. I will pass your kind words on to the team.

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Review from J J (Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean, clean chairs and comfortable. Nice bedroom very clean and comfortable with room and bed.
Reply from Ian D Chandler, Home Manager at Canterbury House

Thank you so much for your wonderful feedback. It is so nice to receive reviews from our residents. We will pass your comments on to the team.

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Review from Jane P (Daughter of Resident) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having stayed in one of the rooms for eight nights when my mum was very poorly over the Christmas/New Year period I can confirm that Canterbury House Care Home has the feeling of a lovely hotel but with a family atmosphere. I was made to feel so welcome. The rooms are extremely clean and comfortable
(thank you housekeeping) and the resident’s laundry is done with great care. I can also say that while I lived there the cheerful, good-humoured staff remained the same at all times. Both the day and night staff are compassionate, professional, good-humoured, patient and caring every single minute of every day. Nothing is too much trouble. My mum was never treated as just another resident. The staff took the time to get to know her and I feel they really, truly cared about her. I am completely humbled by everything they do every day and take my hat off to them as they are not often shown much gratitude! I feel so lucky to have found Canterbury House and can never thank the staff enough for what they do.
Reply from Kerry Goodearl, Sales & PR Manager at Canterbury House

Thank you for taking the time to review Canterbury House. We are immensely proud of our home and the dedication shown by the team, and we are delighted to hear that your experience was such a positive one.

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Review from D L (Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were so kind, friendly and helpful. Nothing is too much trouble for them.
Only been here a week but very impressed.
Reply from Jessica Tilson, Marketing at Canterbury House

Thank you for taking the time to complete a review of Canterbury House Care Home. We are so pleased that already in your short time of staying with us you are so impressed. Our wonderful team members work incredibly hard so that all of our residents enjoy the same positive, home from home experience.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for Canterbury House is calculated as follows: ( (179 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 240 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Canterbury House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 Sep 2025

We currently have two vacancies for care. Please contact Canterbury House directly for more information.

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Awards / Recognitions (10)

Meet the Team (2)

Lacey

Lacey Waddington

Job Title: Manager Joined: 2022

Lacey Joined Canterbury House as a Care manager in April 2022 and has recently become Home Manager.


Lacey has 14 years experience of working in the hospital & healthcare industry. Lacey started working in a care home at the age of 16 as a catering assistant and found her passion for care. During her time in care, she has completed level 5 in health and social and is currently completing a level 7 senior management programme.


Lacey’s passion is to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.


Lacey supports by leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.


In her spare time, Lacey enjoys spending time with her family. Lacey told us “I have three daughters and a husband who keep me very busy with various activities and many trips out.”

Declan

Declan King

Job Title: Administrator Joined: 2021

Declan joined Halcyon in May 2021 as Front of House Manager.


Declan has over 10 years’ experience working within the health sector in one of London's prestigious private hospitals and a large care home provider as a senior administrator. Providing support with the Homes teams, residents along with the daily operations, finance and HR.


During this period, he worked part-time to enable him to complete his university degree in Animal Behaviour and Welfare. He also spent time in Africa working with a conservation team.


Declan always brings a cool calm and collected approach to his role has a great sense of humour and is usually chuckling away at something. He brings a uniqueness to the home. He has an encyclopedia mind of knowledge for animal facts which residents and staff adore.


When Declan is not working, he runs and socialises with friends, family and his dogs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Canterbury House to verify any information. View our terms and conditions. Canterbury House has an Enhanced Service - more info.