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Canterbury House

Tettenhall Way, Faversham, Kent ME13 8YQ
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Connection between staff residents and visitors, caring and kind.Alison R(Friend of Resident/Service User)
Canterbury House, Faversham
Canterbury House continues to deliver excellent care under the new management team.Melanie J(Daughter of Resident/Service User)
Canterbury House, Faversham
Canterbury House care home provides a very warm welcome from all the staff whenever we visitAndrew W(Son of Resident/Service User)
Canterbury House, Faversham

Canterbury House is a purpose-built care home providing residential and residential dementia care for up to 66 older people. They are welcoming new residents for permanent care and shorter or trial stays.

The facilities at the home include a hair and beauty salon, coffee shop area, quiet lounges and much more. Each bedroom suite has an en suite wet room to support privacy and dignity.

The team get to know...  

Care Provided by Canterbury House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,675From £1,725
Residential Dementia CareFrom £1,675From £1,725

Fees can vary depending on care needs and other factors. Please contact Canterbury House directly for more information regarding our fees and any other questions regarding our care.

Contact Canterbury House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Lacey Waddington(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Canterbury House.

Parking

  • Onsite parking including disabled parking provision.

Canterbury House Reviews (54)

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9.6

Canterbury House has a Review Score of 9.6 (9.622) out of 10, based on 22 reviews in the last 2 years. Over all time Canterbury House has 54 reviews.

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Review from Fiona W (Daughter of Resident) published on 9 October 2024 Submitted via Website
Overall Experience
This is a good care home however there are issues with staff shortages affecting the wait for personal care and the lack of a full time chef. Mum doesn't particularly like the food however I do understand that most residents prefer traditional meals.
The carers are wonderful. However relatively well residents, like my mother, are often pushed to be bottom of the list for showers and washes as staff are very busy.

Mum loves all the staff and spends most of her time with them in preference to the other residents.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our staff as excellent. Our residents' care and safety are our priority. We use a dependency tool to ensure that there are enough colleagues on each shift to meet the care needs of our residents. At our recent...  

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Review from Jane C (Daughter of Resident) published on 9 October 2024 Submitted via Website
Overall Experience

I have to say that Canterbury House feels like my mum's home now. I never worry about her after I have left. I cannot comment on the food but I know there have been problems with chefs. I think the menu needs to be basic food that older people like even if it doesn't sound fancy - casserole, roasts, nice homemade pies, and bread and butter pudding, apple crumble but made with good quality ingredients so that they have flavour and nutrition. Also I would like more bingo and quizzes, there is a lot of craft which my mum has never done. Also it would be nice if each say Wednesday a different person had a nice soak in the bath which is something they could look forward to. My mum is very particular and I think they are very patient with her. The lounge carpet could be cleaned more regularly perhaps overnight when they have left to go to bed. The air conditioning was rarely on during the summer and I had to buy a fan for my mum.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our care/support as very good. We discussed recent changes to our catering team at our recent relatives' meeting. We aim to create menus with our residents' input and always provide alternative options if...  

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Review from P J (Wife of Resident) published on 8 April 2024 Submitted via Postal Card
Overall Experience

My husband had 2 weeks respite care at Canterbury House. I felt very confident in the staff's ability to look after him and manage his care, the assessment was very thorough. The environment was very clean and food was good. There were plenty of activities, but it always felt like a calm environment when I visited. Overall, I have been very happy that my husband has had a good experience for his first time in a residential care setting. Thank you!

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

We are delighted to hear that your experience of Canterbury House has been a good one. My team are so passionate and committed to providing the very best of every aspect of care. I appreciate you sharing your feedback with us.

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Review from John P (Husband of Resident) published on 3 January 2024 Submitted via Postal Card
Overall Experience

Always a worry organising respite breaks for my wife and the worry about the care she would receive. No problems here, a wonderful, bright and happy environment, caring, professional staff. She couldn't be in better hands. A big thank you to everyone involved.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your wonderful feedback, I shall pass your thanks on to the team. Happy New Year.

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Review from Roger L (Son of Resident) published on 5 December 2023 Submitted via Website
Overall Experience
Sadly I have lost both my parents now this year, my Father in May and my Mother more recently in November.
I must write to thank all the staff and management at the Canterbury House Care Home for all the love, affection, care and attention that they always gave to my Mum and Dad since they were residents in October 2021 right up to the time they passed away.
Nothing was ever too much trouble for the staff, they were always very professional and so helpful especially when my Mother was receiving her dementia end-of-life care towards the end.

I congratulate all the 'team' and really appreciate all that they did for my parents during their stay.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your very kind words. It was a pleasure to care for your parents, and it is so thoughtful of you to send us this review.

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Review from M W (Wife of Resident) published on 16 October 2023 Submitted via Postal Card
Overall Experience

I have found this home and staff to be kind, respectful and caring, not only to residents but to visitors also.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your kind words, we are delighted to hear that you rate our team so highly.

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Review from Linda H (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience
My mother is in Canterbury House for respite care with a view to permanent residency in due course.

So far, I am thrilled with the level of care, understanding and attention from the staff. Canterbury House is exceptionally clean with beautifully designed rooms and common areas. Mother has settled in well, just after six days asking, a longer stay is possible. I am encouraging her to join in with activities that are varied and well thought out. Everything is delightful!

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for taking the time to share your feedback. We are delighted to hear that you are happy with the care provided at Canterbury House.

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Review from Pamela D (Resident / Service User) published on 21 September 2023 Submitted via Postal Card
Overall Experience

From the moment I arrived, which was 8 days ago, I seem to fit in instantly. From that moment, I felt most welcome. Since then, my care was faultess. Nothing seems to be any trouble at all to the staff. I am well informed of any activities that are going on. I felt like I was part of the family straightaway. In fact, I am here for 2 weeks and enjoying it so much so far that I have already asked my daughter if I could stay another week, which has been agreed.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your very kind words, we are absolutely delighted that you have extended your stay, and equally delighted that you feel so at home here.

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Review from Doug A (Son of Resident) published on 30 August 2023 Submitted via Postal Card
Overall Experience
From the song popularised by Frank Sinatra 'New York, New York'.

So good they named it twice - Canterbury House. Canterbury House.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Fabulous song, a fabulous review. Thank you so much for bringing a smile to our faces with your witty and complimentary review.

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Review from M D (Sister of Resident) published on 4 August 2023 Submitted via Postal Card
Overall Experience

The premises is always clean and tidy. All the staff are welcoming and helpful. Those I know well greet me by name. Any issue raised is dealt with promptly and efficiently. The office staff are very helpful with recommendations and suggestions e.g. recently a mobile dentist. Residents are cared for with thoughtfulness.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for taking the time to review Canterbury House and for your kind words, I am delighted to know that you are impressed with our service and that you value the care provided by my team.

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Review from T C (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card
Overall Experience

Such a happy and positive environment. Dad is so settled as a resident. There is so much for the people staying at Canterbury House to do. Wonderful black tie evening, singing and dancing this month. The food is amazing. The rooms are beautiful and the staff are so caring. We feel Dad is cared for in the way he needs to meet all his needs.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for your lovely review of Canterbury House. We are very pleased that Dad enjoys living at Canterbury House and we are proud of the care and activities that we provide. I will ensure that your kind feedback is passed on to our team.

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Review from Karen M (Daughter of Resident) published on 18 July 2023 Submitted via Website
Overall Experience

Amazing staff and care home. My 97-year-old mum has been living at Canterbury House Care Home for ten months and the care she has received has been really great. She can be a difficult lady and is very feisty but the staff all love her. She was quite ill when she went to live at Canterbury House but she looks great now. The staff are always happy and cheerful and it makes a bright and relaxed environment. They do whatever they can to make her happy and 99% of the time...it works, an achievement in itself. The facilities there are excellent, compared to other care homes in the area. The management at the home are lovely, although I can't mention names, they know who they are! Thank you everybody at Canterbury House, Faversham.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we really appreciate your kind words and are so glad your mum has settled so well with us.

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Review from Bronwyn C (Stepdaughter of Resident) published on 12 July 2023 Submitted via Postal Card
Overall Experience

This is my fourth visit to Canterbury House Care Home. Each time I've been impressed by the welcoming environment, caring staff and very clean. My stepmother is very happy here and makes full use of the afternoon activities.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we are so glad you love our home.

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Review from Terence C (Friend of Resident) published on 20 June 2023 Submitted via Postal Card
Overall Experience

Staff are very helpful and friendly. Activities are really good.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we are so glad you love our home.

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Review from B G (Resident / Service User) published on 20 June 2023 Submitted via Postal Card
Overall Experience

After a short stay, I decided that after such care I could not go home and struggle alone and so decided to be permanent. I am impressed by all aspects - care, cleanliness, food etc.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we really value your kind words.

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Review from Kim C (Friend of Resident) published on 9 June 2023 Submitted via Postal Card
Overall Experience

Been to visit friends and found they are so happy and being treated so well. The staff are excellent at their job, so clean and caring. Food looks amazing every time I have visited, nothing is too much trouble. I would recommend it as a lovely care home.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we appreciate your kind words. We are so glad you love our care home.

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Review from S T (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card
Overall Experience
We have found the care home to be full of staff that really do care about their residents. It has taken a month for both Mum and carers to get used to each other but now they have a laugh and a joke together when they are feeding her.

My one fault with them is that the residents in their rooms aren't always included in activities.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your kind words. I am sorry to hear of your experiences with the activities, I will contact you directly to discuss your concerns. Mum has settled in so well and gets on well with everyone, it is lovely having her here with us.

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Review from Sammi F (Granddaughter of Resident) published on 2 March 2023 Submitted via Postal Card
Overall Experience

Surprised at how nice the place is. Nan seems happy. Staff all seem nice.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for taking the time to review our home, we appreciate your kind feedback.

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Review from M C (Granddaughter of Resident) published on 2 March 2023 Submitted via Postal Card
Overall Experience

I was surprised when I came in. It is beautifully decorated. Staff seem very pleasant. My nan seems happy, she likes her room and says it is very clean, it is very warm and homely. My nan states she is much happier than she thought she would be.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your kind words, we are delighted to know that Nan is happy here with us.

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Review from Elaine W (Daughter of Resident) published on 24 February 2023 Submitted via Website
Overall Experience
Myself, brother and our partners had the pleasure of enjoying a lovely lunch with our dad today as it’s his birthday tomorrow.
The food was very enjoyable and the care staff could not do enough to make our lunch special. The table had balloons and a birthday banner.
The cook made a lovely birthday cake too.
Thank you all so much.

Our dad is so very well looked after in the home. We could not ask for better. I would highly recommend the home if anyone is looking.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for such a lovely review. Birthdays are very special and we were so happy that we were able to celebrate with you and your dad.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 June 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 19 Dec 2025

    Canterbury House in Faversham kicked off their festive celebrations with their spectacular Christmas lights switch-on. The annual tradition is a much-loved moment in the lead-up to Christmas, bringing joy to...

  • 01 Apr 2025

    A mother’s guidance can last a lifetime, and for Karen (aged 61) and her daughter Phoebe (aged 25), this support even extends into their work. With a combined 8 years...

  • 27 Dec 2024

    Residents from a Faversham care home have emerged victorious in a regional Christmas cake making competition! The residents living at Anchor’s Canterbury House on Tettenhall Way won Anchor’s Christmas Cake...

Upcoming Events

There are no upcoming events for Canterbury House.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Canterbury House.

Meet the Team (2)

Lacey Waddington
Lacey WaddingtonJob Title:ManagerJoined: 2022

Lacey Joined Canterbury House as a Care manager in April 2022 and has recently become Home Manager.

Lacey has 14 years experience of working in the hospital & healthcare industry. Lacey started working in a care home at the age of 16 as a catering assistant and found her passion for care. During her time in care, she has completed level 5 in health and social and is currently completing a level 7 senior management programme.

Lacey’s passion is to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.

Lacey supports by leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.

In her spare time, Lacey enjoys spending time with her family. Lacey told us “I have three daughters and a husband who keep me very busy with various activities and many trips out.”

Declan King
Declan KingJob Title:AdministratorJoined: 2021

Declan joined Halcyon in May 2021 as Front of House Manager.

Declan has over 10 years’ experience working within the health sector in one of London's prestigious private hospitals and a large care home provider as a senior administrator. Providing support with the Homes teams, residents along with the daily operations, finance and HR.

During this period, he worked part-time to enable him to complete his university degree in Animal Behaviour and Welfare. He also spent time in Africa working with a conservation team.

Declan always brings a cool calm and collected approach to his role has a great sense of humour and is usually chuckling away at something. He brings a uniqueness to the home. He has an encyclopedia mind of knowledge for animal facts which residents and staff adore.

When Declan is not working, he runs and socialises with friends, family and his dogs.

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