
Connection between staff residents and visitors, caring and kind.Alison R(Friend of Resident/Service User)

Canterbury House continues to deliver excellent care under the new management team.Melanie J(Daughter of Resident/Service User)

Canterbury House care home provides a very warm welcome from all the staff whenever we visitAndrew W(Son of Resident/Service User)

Connection between staff residents and visitors, caring and kind.Alison R(Friend of Resident/Service User)

Canterbury House continues to deliver excellent care under the new management team.Melanie J(Daughter of Resident/Service User)

Canterbury House care home provides a very warm welcome from all the staff whenever we visitAndrew W(Son of Resident/Service User)

Canterbury House is a purpose-built care home providing residential and residential dementia care for up to 66 older people. They are welcoming new residents for permanent care and shorter or trial stays.
The facilities at the home include a hair and beauty salon, coffee shop area, quiet lounges and much more. Each bedroom suite has an en suite wet room to support privacy and dignity.
The team get to know...
Care Provided by Canterbury House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Please contact Canterbury House directly for more information regarding our fees and any other questions regarding our care.
The price(s) shown are provided by the care home. Contact Canterbury House for full pricing details and T&Cs.
Contact Canterbury House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Lacey Waddington(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Visitors are welcome at Canterbury House.
Parking
- Onsite parking including disabled parking provision.
Canterbury House Reviews (54)
Canterbury House has a Review Score of 9.6 (9.622) out of 10, based on 22 reviews in the last 2 years.
Over all time Canterbury House has 54 reviews.
The carers are wonderful. However relatively well residents, like my mother, are often pushed to be bottom of the list for showers and washes as staff are very busy.
Mum loves all the staff and spends most of her time with them in preference to the other residents.
Thank you for taking the time to review Canterbury House and we are pleased that you rate our staff as excellent. Our residents' care and safety are our priority. We use a dependency tool to ensure that there are enough colleagues on each shift to meet the care needs of our residents. At our recent...
I have to say that Canterbury House feels like my mum's home now. I never worry about her after I have left. I cannot comment on the food but I know there have been problems with chefs. I think the menu needs to be basic food that older people like even if it doesn't sound fancy - casserole, roasts, nice homemade pies, and bread and butter pudding, apple crumble but made with good quality ingredients so that they have flavour and nutrition. Also I would like more bingo and quizzes, there is a lot of craft which my mum has never done. Also it would be nice if each say Wednesday a different person had a nice soak in the bath which is something they could look forward to. My mum is very particular and I think they are very patient with her. The lounge carpet could be cleaned more regularly perhaps overnight when they have left to go to bed. The air conditioning was rarely on during the summer and I had to buy a fan for my mum.
Thank you for taking the time to review Canterbury House and we are pleased that you rate our care/support as very good. We discussed recent changes to our catering team at our recent relatives' meeting. We aim to create menus with our residents' input and always provide alternative options if...
My husband had 2 weeks respite care at Canterbury House. I felt very confident in the staff's ability to look after him and manage his care, the assessment was very thorough. The environment was very clean and food was good. There were plenty of activities, but it always felt like a calm environment when I visited. Overall, I have been very happy that my husband has had a good experience for his first time in a residential care setting. Thank you!
We are delighted to hear that your experience of Canterbury House has been a good one. My team are so passionate and committed to providing the very best of every aspect of care. I appreciate you sharing your feedback with us.
Always a worry organising respite breaks for my wife and the worry about the care she would receive. No problems here, a wonderful, bright and happy environment, caring, professional staff. She couldn't be in better hands. A big thank you to everyone involved.
Thank you so much for your wonderful feedback, I shall pass your thanks on to the team. Happy New Year.
I must write to thank all the staff and management at the Canterbury House Care Home for all the love, affection, care and attention that they always gave to my Mum and Dad since they were residents in October 2021 right up to the time they passed away.
Nothing was ever too much trouble for the staff, they were always very professional and so helpful especially when my Mother was receiving her dementia end-of-life care towards the end.
I congratulate all the 'team' and really appreciate all that they did for my parents during their stay.
Thank you so much for your very kind words. It was a pleasure to care for your parents, and it is so thoughtful of you to send us this review.
I have found this home and staff to be kind, respectful and caring, not only to residents but to visitors also.
Thank you so much for your kind words, we are delighted to hear that you rate our team so highly.
So far, I am thrilled with the level of care, understanding and attention from the staff. Canterbury House is exceptionally clean with beautifully designed rooms and common areas. Mother has settled in well, just after six days asking, a longer stay is possible. I am encouraging her to join in with activities that are varied and well thought out. Everything is delightful!
Thank you so much for taking the time to share your feedback. We are delighted to hear that you are happy with the care provided at Canterbury House.
From the moment I arrived, which was 8 days ago, I seem to fit in instantly. From that moment, I felt most welcome. Since then, my care was faultess. Nothing seems to be any trouble at all to the staff. I am well informed of any activities that are going on. I felt like I was part of the family straightaway. In fact, I am here for 2 weeks and enjoying it so much so far that I have already asked my daughter if I could stay another week, which has been agreed.
Thank you so much for your very kind words, we are absolutely delighted that you have extended your stay, and equally delighted that you feel so at home here.
So good they named it twice - Canterbury House. Canterbury House.
Fabulous song, a fabulous review. Thank you so much for bringing a smile to our faces with your witty and complimentary review.
The premises is always clean and tidy. All the staff are welcoming and helpful. Those I know well greet me by name. Any issue raised is dealt with promptly and efficiently. The office staff are very helpful with recommendations and suggestions e.g. recently a mobile dentist. Residents are cared for with thoughtfulness.
Thank you so much for taking the time to review Canterbury House and for your kind words, I am delighted to know that you are impressed with our service and that you value the care provided by my team.
Such a happy and positive environment. Dad is so settled as a resident. There is so much for the people staying at Canterbury House to do. Wonderful black tie evening, singing and dancing this month. The food is amazing. The rooms are beautiful and the staff are so caring. We feel Dad is cared for in the way he needs to meet all his needs.
Thank you for your lovely review of Canterbury House. We are very pleased that Dad enjoys living at Canterbury House and we are proud of the care and activities that we provide. I will ensure that your kind feedback is passed on to our team.
Amazing staff and care home. My 97-year-old mum has been living at Canterbury House Care Home for ten months and the care she has received has been really great. She can be a difficult lady and is very feisty but the staff all love her. She was quite ill when she went to live at Canterbury House but she looks great now. The staff are always happy and cheerful and it makes a bright and relaxed environment. They do whatever they can to make her happy and 99% of the time...it works, an achievement in itself. The facilities there are excellent, compared to other care homes in the area. The management at the home are lovely, although I can't mention names, they know who they are! Thank you everybody at Canterbury House, Faversham.
Thank you for your review, we really appreciate your kind words and are so glad your mum has settled so well with us.
This is my fourth visit to Canterbury House Care Home. Each time I've been impressed by the welcoming environment, caring staff and very clean. My stepmother is very happy here and makes full use of the afternoon activities.
Thank you for your review, we are so glad you love our home.
Staff are very helpful and friendly. Activities are really good.
Thank you for your review, we are so glad you love our home.
After a short stay, I decided that after such care I could not go home and struggle alone and so decided to be permanent. I am impressed by all aspects - care, cleanliness, food etc.
Thank you for your review, we really value your kind words.
Been to visit friends and found they are so happy and being treated so well. The staff are excellent at their job, so clean and caring. Food looks amazing every time I have visited, nothing is too much trouble. I would recommend it as a lovely care home.
Thank you for your review, we appreciate your kind words. We are so glad you love our care home.
My one fault with them is that the residents in their rooms aren't always included in activities.
Thank you for your kind words. I am sorry to hear of your experiences with the activities, I will contact you directly to discuss your concerns. Mum has settled in so well and gets on well with everyone, it is lovely having her here with us.
Surprised at how nice the place is. Nan seems happy. Staff all seem nice.
Thank you for taking the time to review our home, we appreciate your kind feedback.
I was surprised when I came in. It is beautifully decorated. Staff seem very pleasant. My nan seems happy, she likes her room and says it is very clean, it is very warm and homely. My nan states she is much happier than she thought she would be.
Thank you for your kind words, we are delighted to know that Nan is happy here with us.
The food was very enjoyable and the care staff could not do enough to make our lunch special. The table had balloons and a birthday banner.
The cook made a lovely birthday cake too.
Thank you all so much.
Our dad is so very well looked after in the home. We could not ask for better. I would highly recommend the home if anyone is looking.
Thank you so much for such a lovely review. Birthdays are very special and we were so happy that we were able to celebrate with you and your dad.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 19 Dec 2025
Canterbury House in Faversham kicked off their festive celebrations with their spectacular Christmas lights switch-on. The annual tradition is a much-loved moment in the lead-up to Christmas, bringing joy to...
- 01 Apr 2025
A mother’s guidance can last a lifetime, and for Karen (aged 61) and her daughter Phoebe (aged 25), this support even extends into their work. With a combined 8 years...
- 27 Dec 2024
Residents from a Faversham care home have emerged victorious in a regional Christmas cake making competition! The residents living at Anchor’s Canterbury House on Tettenhall Way won Anchor’s Christmas Cake...
There are no upcoming events for Canterbury House.
Accreditations
There are no accreditations posted yet for Canterbury House.
Meet the Team (2)

Lacey Joined Canterbury House as a Care manager in April 2022 and has recently become Home Manager.
Lacey has 14 years experience of working in the hospital & healthcare industry. Lacey started working in a care home at the age of 16 as a catering assistant and found her passion for care. During her time in care, she has completed level 5 in health and social and is currently completing a level 7 senior management programme.
Lacey’s passion is to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.
Lacey supports by leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.
In her spare time, Lacey enjoys spending time with her family. Lacey told us “I have three daughters and a husband who keep me very busy with various activities and many trips out.”

Declan joined Halcyon in May 2021 as Front of House Manager.
Declan has over 10 years’ experience working within the health sector in one of London's prestigious private hospitals and a large care home provider as a senior administrator. Providing support with the Homes teams, residents along with the daily operations, finance and HR.
During this period, he worked part-time to enable him to complete his university degree in Animal Behaviour and Welfare. He also spent time in Africa working with a conservation team.
Declan always brings a cool calm and collected approach to his role has a great sense of humour and is usually chuckling away at something. He brings a uniqueness to the home. He has an encyclopedia mind of knowledge for animal facts which residents and staff adore.
When Declan is not working, he runs and socialises with friends, family and his dogs.
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