Canterbury House

Tettenhall Way, Faversham ME13 8YQ
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9.6 47 Reviews
  • Canterbury House, Faversham
Canterbury House is a purpose-built care home providing residential and residential dementia care for up to 66 older people. They are welcoming new residents for permanent care and shorter stays.

The facilities at the home include a hair and beauty salon, coffee shop area, quiet lounges and much more. Each bedroom suite has an en suite wet room to support privacy and dignity.

The team get to know residents' interests from the first instance and the Lifestyle Team support residents to live life as they wish. All colleagues are given regular training to ensure they deliver person-centred care. Meals are cooked freshly on site and residents are included in planning menus.

Canterbury House is operated by Anchor. Anchor is England's largest not-for-profit provider of housing and care to older people, with more than 60 years of experience.
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Care Provided by Canterbury House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1607
  • Self-Funded Residential Dementia Care: from £1607
  • RESPITE Self-Funded Residential Care: from £1607
  • RESPITE Self-Funded Residential Dementia Care: from £1607

Please contact Canterbury House directly for more information regarding our fees and any other questions regarding our care.

These prices are only a guideline, please contact Canterbury House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Lacey Waddington (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Canterbury House.

Parking

  • Onsite parking including disabled parking provision.

Canterbury House Reviews (47)

9.6

Canterbury House has a Review Score of 9.6 (9.630) out of 10, based on 18 reviews in the last 2 years.
Over all time Canterbury House has 47 reviews.

Overall Experience
  • 37
  • 10
  • 0
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Date Published
  • 47
  • 5
  • 12
  • 18
  • 29
Reviewer Connection to Canterbury House
  • 17
  • 6
  • 6
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from D L (Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were so kind, friendly and helpful. Nothing is too much trouble for them.
Only been here a week but very impressed.
Reply from Jessica Tilson, Marketing at Canterbury House
Thank you for taking the time to complete a review of Canterbury House Care Home. We are so pleased that already in your short time of staying with us you are so impressed. Our wonderful team members…read more
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Review from Michael A (Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time here has been very excellent. I have been well looked after and have no complaints. The staff have been very helpful and always on hand if I need anything.
Reply from Jessica Tilson, Marketing at Canterbury House
Thank you for taking the time to leave a review on our care home. We are extremely pleased your time with us has been positive and enjoyable. We will pass this on to the wonderful care team who have…read more
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Review from Marilyn S (Daughter of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wow! Would be my first word. What an amazing place, every single thought, care and attention has gone into every detail of Canterbury House Care Home. The standard is like a luxury hotel, the quality of the rooms, furniture and decor is first-class. The staff were all amazing, always friendly and helpful
and very caring with the residents. So many activities there for the residents, it's like being on holiday. I would not hesitate to use Canterbury House again for respite. Excellent.
Reply from Jessica Tilson, Marketing at Canterbury House
Thank you so much for your amazing review. We are so pleased you had such a positive experience with our home. Our dedicated team work extremely hard to ensure all residents have the same enjoyable,…read more
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Review from Lin L (Daughter of Resident) published on 30 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing, caring, friendly team. Absolutely first-class in every way. Mum felt very well looked after and never once said she wanted to go home. She made new friends, mixed with other residents which she would find hard normally to do. Very kind and caring to all visitors too.
Reply from Jessica Tilson, Marketing at Canterbury House
Thank you so much for taking the time to complete a review of our care home, we really appreciate this. We are so pleased you had such a positive experience and your loved one felt at home, we work…read more
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Review from L S (Sister of Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good facilities inside and outside (garden). Food is very good with residents choice of meal. The staff are extremely good, interacting with residents. My sister is very happy in her new home and I would recommend it to anyone wishing to live there themselves or for relatives.
Reply from Jessica Tilson, Executive Assistant at Canterbury House
We really appreciate receiving feedback and would like to sincerely thank you for taking the time to share your wonderful comments with us. We're pleased to hear your sister is very happy and we're…read more
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Review from Leslie G (Niece of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm welcome, my aunt settled in extremely well, with smiles all around. Excellent food and service and all staff very attractive. Superb facilities, decor throughout the building. Fantastic teamwork from all levels I would thoroughly recommend this home.
Reply from Jessica Tilson, Executive Assistant at Canterbury House
Thank you for taking the time to share your comments with us, we really appreciate receiving feedback and to celebrate our team when we receive such lovely comments. We will ensure these comments are…read more
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Review from Lesley B (Daughter of Resident) published on 13 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am literally blown away by Canterbury House and its wonderful staff. My mother has recently moved into what we were hoping would be her permanent and final new home. This is always a very difficult process and one that I have found particularly difficult but the manager and staff at Canterbury House
have been absolutely amazing and supportive. My mother has only been there a very short time and is very settled already and everything Canterbury House do is genuinely caring, professional and incredibly reassuring. The premises are brand new and the facilities are amazing. The residents have a range of social activities and wonderful meals served to them every day. It's a beautiful home in every way. I wouldn't hesitate to recommend it.
Reply from Jessica Tilson, Executive Assistant at Canterbury House
We would like to thank you for taking the time to share your feedback with us; we really appreciate all forms of feedback. We're so pleased to hear you have found the process reassuring and are happy…read more
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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.630 for Canterbury House is calculated as follows: ( (152 Excellents x 5) + (52 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 216 Ratings = 4.63
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Canterbury House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Oct 2025

We currently have two vacancies for care. Please contact Canterbury House directly for more information.

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Awards / Recognitions (10)

Meet the Team (2)

Lacey

Lacey Waddington

Job Title: Manager Joined: 2022

Lacey Joined Canterbury House as a Care manager in April 2022 and has recently become Home Manager.


Lacey has 14 years experience of working in the hospital & healthcare industry. Lacey started working in a care home at the age of 16 as a catering assistant and found her passion for care. During her time in care, she has completed level 5 in health and social and is currently completing a level 7 senior management programme.


Lacey’s passion is to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.


Lacey supports by leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.


In her spare time, Lacey enjoys spending time with her family. Lacey told us “I have three daughters and a husband who keep me very busy with various activities and many trips out.”

Declan

Declan King

Job Title: Administrator Joined: 2021

Declan joined Halcyon in May 2021 as Front of House Manager.


Declan has over 10 years’ experience working within the health sector in one of London's prestigious private hospitals and a large care home provider as a senior administrator. Providing support with the Homes teams, residents along with the daily operations, finance and HR.


During this period, he worked part-time to enable him to complete his university degree in Animal Behaviour and Welfare. He also spent time in Africa working with a conservation team.


Declan always brings a cool calm and collected approach to his role has a great sense of humour and is usually chuckling away at something. He brings a uniqueness to the home. He has an encyclopedia mind of knowledge for animal facts which residents and staff adore.


When Declan is not working, he runs and socialises with friends, family and his dogs.

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