
Connection between staff residents and visitors, caring and kind.Alison R(Friend of Resident/Service User)

Canterbury House continues to deliver excellent care under the new management team.Melanie J(Daughter of Resident/Service User)

Canterbury House care home provides a very warm welcome from all the staff whenever we visitAndrew W(Son of Resident/Service User)

Connection between staff residents and visitors, caring and kind.Alison R(Friend of Resident/Service User)

Canterbury House continues to deliver excellent care under the new management team.Melanie J(Daughter of Resident/Service User)

Canterbury House care home provides a very warm welcome from all the staff whenever we visitAndrew W(Son of Resident/Service User)

Canterbury House is a purpose-built care home providing residential and residential dementia care for up to 66 older people. They are welcoming new residents for permanent care and shorter or trial stays.
The facilities at the home include a hair and beauty salon, coffee shop area, quiet lounges and much more. Each bedroom suite has an en suite wet room to support privacy and dignity.
The team get to know...
Care Provided by Canterbury House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Please contact Canterbury House directly for more information regarding our fees and any other questions regarding our care.
The price(s) shown are provided by the care home. Contact Canterbury House for full pricing details and T&Cs.
Contact Canterbury House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Lacey Waddington(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Visitors are welcome at Canterbury House.
Parking
- Onsite parking including disabled parking provision.
Canterbury House Reviews (54)
Canterbury House has a Review Score of 9.6 (9.622) out of 10, based on 22 reviews in the last 2 years.
Over all time Canterbury House has 54 reviews.
Very impressed with the care from your staff.
Thank you for taking the time to review Canterbury House, we are delighted to hear that you are impressed by what we do.
I cannot put into words the relief we felt to find my mother-in-law in such a clean, well-organised and happy care home. Most importantly, the level of genuine concern for her levels of comfort and happiness shown by the carers was quite exceptional - second to none! We live abroad and can now relax knowing that she is being looked after so well.
Thank you for leaving this review. Choosing a care home is a big decision especially when you are living so far away. I am delighted to know that you are happy with the service that we provide and that you can relax, knowing that your mother-in-law is in safe hands.
The staff are incredible - so caring, good-humoured and attentive and nothing is too much trouble. It’s obvious that the care and well-being of the residents is paramount and visitors are given a warm welcome. This care home in my opinion is a five-star establishment! My mum has settled in well as a result of the truly amazing staff and terrific environment. I would have no hesitation in recommending Canterbury House Care Home and its exceptional team to anyone.
Thank you so much for this wonderful feedback, I am very proud of the team here and the extraordinary lengths that they go to to ensure that everyone is happy and well cared for. I will share these comments with them, I know this will make them smile.
This purpose-built facility ticks all the boxes. Unfortunately due to Covid some of the activities had to be cancelled.
Thank you so much for your feedback. Unfortunately, Covid has caused issues for care homes across the country and it is sad when planned events cannot go ahead; please rest assured that these have been postponed rather than cancelled and the team are working hard to ensure that these events are...
Enjoying my new life in Canterbury House Care Home very much. Came in with a little trepidation but now I can honestly say "I am happy".
It is wonderful to know that you are happy here, it is a very big step and one that can certainly cause some trepidation. I will pass your kind words on to the team.
Very clean, clean chairs and comfortable. Nice bedroom very clean and comfortable with room and bed.
Thank you so much for your wonderful feedback. It is so nice to receive reviews from our residents. We will pass your comments on to the team.
Having stayed in one of the rooms for eight nights when my mum was very poorly over the Christmas/New Year period I can confirm that Canterbury House Care Home has the feeling of a lovely hotel but with a family atmosphere. I was made to feel so welcome. The rooms are extremely clean and comfortable (thank you housekeeping) and the resident’s laundry is done with great care. I can also say that while I lived there the cheerful, good-humoured staff remained the same at all times. Both the day and night staff are compassionate, professional, good-humoured, patient and caring every single minute of every day. Nothing is too much trouble. My mum was never treated as just another resident. The staff took the time to get to know her and I feel they really, truly cared about her. I am completely humbled by everything they do every day and take my hat off to them as they are not often shown much gratitude! I feel so lucky to have found Canterbury House and can never thank the staff enough for what they do.
Thank you for taking the time to review Canterbury House. We are immensely proud of our home and the dedication shown by the team, and we are delighted to hear that your experience was such a positive one.
Only been here a week but very impressed.
Thank you for taking the time to complete a review of Canterbury House Care Home. We are so pleased that already in your short time of staying with us you are so impressed. Our wonderful team members work incredibly hard so that all of our residents enjoy the same positive, home from home experience.
My time here has been very excellent. I have been well looked after and have no complaints. The staff have been very helpful and always on hand if I need anything.
Thank you for taking the time to leave a review on our care home. We are extremely pleased your time with us has been positive and enjoyable. We will pass this on to the wonderful care team who have supported you during your stay.
Wow! Would be my first word. What an amazing place, every single thought, care and attention has gone into every detail of Canterbury House Care Home. The standard is like a luxury hotel, the quality of the rooms, furniture and decor is first-class. The staff were all amazing, always friendly and helpful and very caring with the residents. So many activities there for the residents, it's like being on holiday. I would not hesitate to use Canterbury House again for respite. Excellent.
Thank you so much for your amazing review. We are so pleased you had such a positive experience with our home. Our dedicated team work extremely hard to ensure all residents have the same enjoyable, positive experience. We look forward to welcoming you back to our home in the near future.
Amazing, caring, friendly team. Absolutely first-class in every way. Mum felt very well looked after and never once said she wanted to go home. She made new friends, mixed with other residents which she would find hard normally to do. Very kind and caring to all visitors too.
Thank you so much for taking the time to complete a review of our care home, we really appreciate this. We are so pleased you had such a positive experience and your loved one felt at home, we work extremely hard to ensure all residents who stay with us have the same positive and welcoming...
Extremely good facilities inside and outside (garden). Food is very good with residents choice of meal. The staff are extremely good, interacting with residents. My sister is very happy in her new home and I would recommend it to anyone wishing to live there themselves or for relatives.
We really appreciate receiving feedback and would like to sincerely thank you for taking the time to share your wonderful comments with us. We're pleased to hear your sister is very happy and we're ensuring you and your family are happy with Canterbury House. We will pass on your comments to celebrate our team for their continued, incredible dedication and support.
A very warm welcome, my aunt settled in extremely well, with smiles all around. Excellent food and service and all staff very attractive. Superb facilities, decor throughout the building. Fantastic teamwork from all levels I would thoroughly recommend this home.
Thank you for taking the time to share your comments with us, we really appreciate receiving feedback and to celebrate our team when we receive such lovely comments. We will ensure these comments are shared with our dedicated team and continue to provide our excellent service.
I am literally blown away by Canterbury House and its wonderful staff. My mother has recently moved into what we were hoping would be her permanent and final new home. This is always a very difficult process and one that I have found particularly difficult but the manager and staff at Canterbury House have been absolutely amazing and supportive. My mother has only been there a very short time and is very settled already and everything Canterbury House do is genuinely caring, professional and incredibly reassuring. The premises are brand new and the facilities are amazing. The residents have a range of social activities and wonderful meals served to them every day. It's a beautiful home in every way. I wouldn't hesitate to recommend it.
We would like to thank you for taking the time to share your feedback with us; we really appreciate all forms of feedback. We're so pleased to hear you have found the process reassuring and are happy with Canterbury House. Thank you once again, it will be a great pleasure to share this wonderful feedback with our team and celebrate their wonderful caring support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 19 Dec 2025
Canterbury House in Faversham kicked off their festive celebrations with their spectacular Christmas lights switch-on. The annual tradition is a much-loved moment in the lead-up to Christmas, bringing joy to...
- 01 Apr 2025
A mother’s guidance can last a lifetime, and for Karen (aged 61) and her daughter Phoebe (aged 25), this support even extends into their work. With a combined 8 years...
- 27 Dec 2024
Residents from a Faversham care home have emerged victorious in a regional Christmas cake making competition! The residents living at Anchor’s Canterbury House on Tettenhall Way won Anchor’s Christmas Cake...
There are no upcoming events for Canterbury House.
Accreditations
There are no accreditations posted yet for Canterbury House.
Meet the Team (2)

Lacey Joined Canterbury House as a Care manager in April 2022 and has recently become Home Manager.
Lacey has 14 years experience of working in the hospital & healthcare industry. Lacey started working in a care home at the age of 16 as a catering assistant and found her passion for care. During her time in care, she has completed level 5 in health and social and is currently completing a level 7 senior management programme.
Lacey’s passion is to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.
Lacey supports by leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.
In her spare time, Lacey enjoys spending time with her family. Lacey told us “I have three daughters and a husband who keep me very busy with various activities and many trips out.”

Declan joined Halcyon in May 2021 as Front of House Manager.
Declan has over 10 years’ experience working within the health sector in one of London's prestigious private hospitals and a large care home provider as a senior administrator. Providing support with the Homes teams, residents along with the daily operations, finance and HR.
During this period, he worked part-time to enable him to complete his university degree in Animal Behaviour and Welfare. He also spent time in Africa working with a conservation team.
Declan always brings a cool calm and collected approach to his role has a great sense of humour and is usually chuckling away at something. He brings a uniqueness to the home. He has an encyclopedia mind of knowledge for animal facts which residents and staff adore.
When Declan is not working, he runs and socialises with friends, family and his dogs.
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