Cottingham Manor Care Home

My husband was in Cottingham Manor for the last six months of his life. The care he received was excellent. The staff were friendly, cheerful and caring. The food was lovely. His room was large and well furnished and clean. We were always made welcome and I visited nearly every day with our little dog. I am so pleased that, as he couldn’t be at home during that time due to the care he needed, that he was in a lovely place like Cottingham Manor.

If you need to go into a care home, you couldn't do any better.

We are very grateful to all the people who make Cottingham Manor such a safe, warm and fantastic place.

Dad sadly passed away in September, the day is etched in my memory, as the staff were truly saddened at his passing. They had embraced us as a family and they, by extension, almost became part of our family. A few of them also came to Dad's funeral, and this really meant so much to us.

Mum and I can't thank Cottingham Manor Care Home enough for the most amazing memorable day when Mum celebrated her 100th Birthday. The staff were amazing, I know I can't name them, but they know who they are. We will never forget what a wonderful day Mum had and how special she was made to feel. As a family, we have wonderful memories to treasure forever, thank you.

From a son's point of view, it’s been a pleasure to work with the Cottingham Manor staff, from the carers to management, really helpful and really friendly and if they don’t know an answer to a question there and then, I’ll know the answer very quickly. The staff, at all levels, are a pleasure to deal with, so thank you to you all, you have made this a home for Mum and very easy for me and my family to deal with the home, Mum and her needs.

My stepfather moved to Cottingham Manor after previous care home services were found to be grossly inadequate. He has a diagnosis of dementia. The changes that have been seen since he moved in, in his health, his appearance and his communication skills has been truly amazing. Cottingham Manor is a well organized residential care home that is meeting all his needs, physical and emotional. I am able to relax now knowing that he is safe and well cared for and that I will be made aware of any problems that arise. I feel involved in all decisions that are made as is my stepfather. The staff are caring and compassionate, despite his behaviour that can at times be challenging. He is taking part in activities and is enjoying being taken out on visits.

Thank you Cottingham Manor for caring for my husband and for the support you give me.

My father has dementia and has been at Cottingham Manor for three months. He arrived in a distressed state after several weeks in the hospital and the staff were consistently kind, thoughtful and patient with him as he has settled in and has been responsive as his needs change. They have built trust with him and he feels safe and cared for. He has always been very independent so it has been amazing to see him accept help. I have always felt welcome and The Haven is a comfortable place for me to spend time with my dad. His room is homely and attractive and kept beautifully clean by the housekeeping staff. I am very pleased.

Dad has dementia and has been a resident for 3 months now. I have been so impressed with the dedication, care and knowledge of all of the staff, at every level. This is on top of the beautiful 5* surroundings. Cottingham Manor is a calm, beautiful, professional, and safe space.

This is a wonderful place. It was my husband's first experience with any care home/respite and he was understandably nervous and anxious. All the staff took the time to reassure and make him feel comfortable - including the manager, nurses, care, and domestic staff. As a nurse practitioner myself, I was very impressed with how friendly and caring everyone was. Would not hesitate to recommend this to anyone.

From the first week, we were all made to feel welcome. The staff have been brilliant from the clinical lead, Cottingham Manor manager and team leader to the wonderful care teams and housekeeping staff. The staff are attentive to Mum's physical and mental health needs as well as socialising. They are kind and thoughtful. Over these three months, Mum has settled well, made new friends and people really look out for her. My sister and I visit and feel like it's a home from home. We are so glad that the big move was absolutely the right one.

The surroundings are gorgeous - worthy of a 5* hotel, with beautiful art and decorative pieces throughout the communal areas. Rooms are large and airy with plenty of storage space. Mum's room overlooks the front of the building, with seating areas, landscaped gardens and a fountain. Regrettably, there is an unkempt area beyond.

I do appreciate that there are occasions when staff are thin on the ground due to unexpected shortages; they do a great job and I know more carers have been engaged. Also, agency staff are brought in - some of whom are excellent and some not quite so. I am full of admiration for the love and patience shown by the majority of carers and am greatly aware of the difficulties some residents cause. It is unfortunate that one member of staff has been off work for so long - we miss her and look forward to another member of staff helping her.

What a wonderful place. The building and facilities are first class, the food excellent but most importantly the staff are amazing. Kind, thoughtful, attentive, and professional. I can't praise them all highly enough. Not only does my mum receive wonderful care but they also support our family at a difficult time. I can't thank them enough for everything they do and for letting our family relax knowing that my mum's care is of the highest quality.