Barchester Peony Court Care Home

My mother has mild dementia as well as osteoarthritis in both her knees. I have been her live-in carer since October 2019, so the decision to have other people look after her is something that I'd resisted for years. However, I needed to go away for work for two months, so reluctantly looked into care homes. After much research and a recommendation, I had a 'phone conversation and then a visit with the lovely manager of Barchester Peony, where she and her wonderful team really put my concerns at rest and made me feel that it could be the right solution. And it was. I was "extremely" (perhaps annoyingly!) specific about her day-to-day needs and wants, and they catered to it all. Their day activies gave my mum much-needed additional stimulation, as I'd hoped. And their thoughtful care made them feel like a safe, trustworthy pair of hands. They've made my mum - and me - feel like part of their family. Even after she's left, continuing to extend invites to their events.

What a beautiful location with an excellent team led by the manager. It is certainly a wonderful place for people to stay; the care is exceptional, the food is remarkable, and residents are treated as individuals. I would add that it is more than a year since my aunt moved into the home, and all I can say is that her being has improved immensely to how she was with care at home. She engages with everything that she possibly can, and the variety of things to do is top-class. My aunt always tells me and her other relations that she wonders why she had not gone there earlier. Most of all, she is safe and secure and sees it as her home. I cannot recommend this care home enough; it is genuinely the best place we visited ahead of her becoming a resident, and the standards here have never slipped.

An extremely friendly and caring home which has made my parents welcome, and then handled the passing of my mother with kindness and has done much to support my father through a difficult time. All the staff are interested and give care and support. There are activities which have taken my father’s interest. The food and general environment are of high quality. The management and organisation are very good and are communicative.

My father was the first resident to join Peony Court when it reopened in 2021. He was given the most wonderful, thoughtful care, support and individual attention from when he moved there in September 2021 until he died in August 2022. Nothing was ever too much trouble for the managers or the staff, who often went out of their way to help, sometimes even in their own time. Their unfailing support and kindness included myself and my brother, from the beginning right up until Dad died and afterwards. Peony Court is a beautifully appointed, very attractive home with very good facilities, including a light and airy conservatory restaurant and a lovely garden. We were very fortunate that our father spent his last months at Peony Court, where he was so well looked after.

He is very comfortable. Peony Court is spotlessly clean. I feel that the staff have become increasingly aware of his needs both physical and psychological. Everyone has been extremely welcoming to me and other members of our family.

Moving dad into Peony Court for 3 weeks of respite care so soon after losing Mum was emotionally challenging as I'd been caring for Mum and Dad for 2 years in their own home. The warmth and professionalism of all the staff are evident from the moment you arrive. This was the 3rd care home Dad had stayed in during the past year and it was by far the best. The decor is beautiful and homely. The choice of food is extensive and suitable for all. Sadly Dad's health unexpectedly deteriorated (through no fault of Peony) and the staff went above and beyond to care for him with dignity and compassion. Nothing was too much trouble for them. I couldn't have wished for a better place for Dad in his final days. The staff were also very supportive of me personally and if I lived nearer I would love to join the Peony family as a volunteer. I highly recommend Peony Court for respite or permanent care. It's even worth popping in for the delicious coffee and cake at the reception.

Caring staff and facilities were most important in our search for a home for my mother. Peony Court certainly met these requirements. We are made to feel very welcome and encouraged to participate in mum's care.

My mother has been a resident for about 10 months. Mum is very happy at Peony Court. Her room is a reasonable size with an en-suite shower room. The home is spotlessly clean and well-kept. Staff are always friendly, caring and helpful. There are regular activities both inside and with trips out. These include music, singing, cards, scrabble, films, and trips to gardens, garden centres and shops.

Wonderful staff, couldn't be more helpful, attentive and obliging. Cannot fault any of them. Really lovely facilities. My wife and I booked in because she had had a nervous breakdown and I had fallen over and broken my leg. They were able to put us in adjacent rooms and care for our quite different needs.

Everyone is very friendly, caring and lovely. We had a warm welcome and were shown around to see the rooms and facilities. I had my dad staying for just over a week for respite and can happily say they took good care of him! Highly recommend this place!

My dad stayed for a short term respite stay at Peony Court. The experience for him and for us was fantastic. The home is well equipped and the team here were so accommodating as well as friendly. My dad is a bit grumpy but he was very happy here and would be fine to come again in the future! Big thanks to all the staff!

A great home I would recommend it. With very friendly staff that are always willing to help with any little tasks that turn up. When you arrive there is always a smile and a lovely greeting and an offer of a drink.

Dad was staying for long-term respite care. Peony Court, is a lovely, homely, calm environment and all the staff are wonderfully caring. It is immediately obvious how professional and high the standards of care are here. You are met by the enthusiastic and professional staff and of course the wonderful Labrador Painter, such a calm and soulful dog. The care my father has received has been individualised to his needs, his health has improved, and the staff have supported him with his health needs and through minor surgery, with ease. His health has picked up and he is back socialising, especially watching football with the boys, gaining weight and enjoying his time again, which is such a relief for his family. The environment is clean and bright, with an inviting garden, regular social events and organised trips out, that residents can opt-in and out of at their leisure.

Always there when needed.

Bright modern building with very caring staff. Lovely dog greets visitors on arrival. Nothing is too much trouble. Staff are very flexible and willing to help out whatever the task. Lovely fresh food - good variety Mum is very happy to be there.

Very beautiful home with a peaceful atmosphere. Staff were friendly and easy to talk to and well-informed about their residents. I have no complaints or anything negative to say about the home it really was a great first visit and my grandmother seemed at ease there.

It took a while to find the right care home for our lovely 96-year-old mum, but I can honestly say we have made the right choice with Peony Court. Mum first visited Peony for a week's respite in late 2021 and returned in March 2022 for a further two weeks, which turned into 4-weeks, and eventually, she became a permanent resident. The manager and her staff are absolutely amazing, and nothing is too much trouble, whether it is dealing with her medical needs, taking her to the park on regular outings or just sitting with her and keeping her company. As we can visit regularly, we have got to know the residents and now feel part of the “Peony family”. The home is decorated to a very high standard indeed, especially the restaurant where we have joined Mum for lunch on a couple of occasions. I would highly recommend Peony Court.

The staff are very caring, very quick to help if I need it. Always responsive and proactive. Peony Court is exceptionally clean; they come round every day and take care of the laundry. I think my room looks very nice.

We started off looking at a 2-week stay which then had to be extended to 4 weeks when family members came down with COVID. The team were very quick to accommodate the extended stay and couldn't have been more helpful. They've made a real effort to create a proper little community which is inclusive, warm and caring. Mum has already been back for afternoon tea and will no doubt be looking at regular respite visits in the future. Many thanks to the manager, deputy manager and the rest of the team and residents.

My mum initially went into Peony Court for two weeks' respite, but this turned into four weeks and she couldn't have been happier! The building is immaculate, the food amazing, but most importantly the staff are wonderful. Every member of staff I met was genuinely warm and caring and the place has a real family vibe. Nothing is too much trouble, for family members as well as the residents. There are trips to places of interest laid on every week and there is also entertainment and on-site activities. Mum had a bash at painting and produced something that would have given a famous American painter a run for his money. She had a great time (the spa bath is a big favourite) and I am more than happy for her to return in future. Highly recommended.