Montague House Care Home

Keeling Lane, Brampton, Huntingdon PE28 4BS
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9.7 39 Reviews
  • Montague House Care Home, Huntingdon
Montague House is a stunning, state-of-the-art care home situated in Brampton in Cambridgeshire, offering residential, dementia and nursing care, as well short breaks for the older community.

This luxury care home is open for tours and welcoming new residents - book your tour today to find out more about the exceptional features and facilities which set Montague House apart from the standard care home.

Part of the Hamberley Care Homes group, Montague House features:
- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- The wellbeing and beauty salon, that includes hairdressing and a nail bar for manicures, pedicures and hand massages
- A bar and an elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

Montague House offers luxurious living coupled with a new and innovative approach to truly personalised care. Within the home, you will find the award-winning Homemakers of Hamberley.

The Homemakers not only provide the highest quality of care but they focus on the tiny details that make each day special for every resident.

Happiness and harmony are at the heart of home life and that is why Montague House has a designated wellbeing and lifestyle coach to ensure that they create a nurturing and stimulating environment for everyone, residents and staff alike.

This personalised approach to care means that the care home can cater for all their residents’ unique wellbeing needs, providing as little or as much support as you require.

Whatever you need to live the life you want, you'll find it at Montague House – book your tour today.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

These prices are only a guideline, please contact Montague House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Yorkston-Toy (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Montague House Care Home Reviews (39)

9.7

Montague House Care Home has a Review Score of 9.7 (9.703) out of 10, based on 24 reviews in the last 2 years.
Over all time Montague House Care Home has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Montague House Care Home
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Total of 39, showing 21-39
Review from J W (Friend of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had nothing but a positive experience of the wonderful Montague House Care Home. Myself and my husband regularly visited our friend before he sadly passed away for a cup of tea and a slice of delicious cake that was always on offer for residents and their visitors. Montagu House is immaculately
clean, the facilities are incredible, the communal areas impressive, and the meals served to our friend were first class. The staff were always so welcoming and our friend always talked about how they went out of their way to make sure he was comfortable. He was very happy there and often said he felt like he was on holiday as he was cared for so well by the amazing staff. I have had experience of other care homes over the years and I would not hesitate to recommend Montague House as first-rate!
Reply from Julie Prevett, Home Manager at Montague House Care Home

Many thanks, J for this delightful review. We strive to make our visitors feel relaxed and welcome in the home as well as delivering the best-tailored care possible to our residents.

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Review from Las P (Son of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Montague House when she passed away.
Everyone, including all the staff were cheerful and introduced themselves, it was a very friendly environment. My mum also felt well cared for and safe. My first communication was with the Regional Community Relations Lead who was very helpful and
caring. She gave me the confidence so that I felt safe to leave my mum at Montague House.
Reply from Julie Prevett, Home Manager at Montague House Care Home

My sincere condolences once again for your sad loss Las. Thank you so much for taking the time to review the Home during this very difficult time for you and your family.

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Review from Louise C (Stepdaughter of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The daughter of my stepfather booked him into Montague House Brampton for respite care, despite it being 180 miles away from his oncologist, meaning he was unable to attend crucial appointments. Whilst there, he contracted a severe infection and had to be hospitalised. On his discharge, he managed to
book a private ambulance back home, but was in such a terrible state he died several days later. We found the management severely lacking in communication skills and any sort of empathy for my Mum who was distraught at having her husband of 25 years moved so far away from her. Please read the Care Quality Commission’s report which clearly states it requires improvement in safety and with how it is led.
My advice would be that if you like gorging yourself on free cake it’s perfect, if you care about your loved one please, please do not send them here.
Reply from Julie Prevett, Home Manager at Montague House Care Home

Thank you for your review. It was a pleasure to have your stepfather join us at Montague House, but I appreciate the decision for him to stay here wasn't your preference due to the travelling distance. I'm sure you understand though that we must respect the wishes of his daughter who wanted him near to her and her siblings so they could regularly visit their father. Our team are committed to delivering exceptional care, and we were delighted to receive positive feedback from his daughter during and after his stay about their many visits and how they found our team loving, kind and supportive. I don't feel it would be appropriate to address comments relating to internal family dynamics but feel it important to confirm that your stepfather safely returned to our home from the hospital as planned and arranged by his daughter. We of course cannot discuss private medical information publicly. I wish I'd had the opportunity to meet you, should you wish to discuss though do get in touch.

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Review from Sharon J (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Montague House always feels warm and friendly. My mum particularly enjoys the varied activities and having coffee and cake in the Bistro area. She has been in Montague House for over six months now and her needs are well catered for by caring and friendly staff. It is reassuring for me to know that
my mum is well entertained and kept occupied by a regular weekly programme. Overall we are very satisfied with Montague House and would recommend it.
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Review from Ruthie S (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to stay at Montague House for respite care, initially for one month but stayed for two.
Besides having him near to myself and my siblings and his grandchildren, it was an absolute pleasure to visit him at Montague House where the team are loving, kind and supportive.
Dad sadly became
very ill whilst at Montague House and was admitted to hospital but he did return briefly before going home to the north. We are grateful for the last few days and all the extra care he needed.
Dad could not have been better looked after at Montague House where the management took on board some difficult family tensions and supported us all in what was an emotionally difficult time.
I will miss Montague House very much - I spent many hours there not just with Dad but also getting to know other residents and their families.
There is always a friendly welcome, a lovely coffee and even a piece of cake waiting for anyone who steps through the door.
Reply from Julie Prevett, Home Manager at Montague House Care Home

Many thanks, Ruthie for taking the time to write such a delightful accolade. I will share your comments with the homemakers who were involved in Dad's care. He was an absolute gentleman to be with. We feel privileged to have had the opportunity to support him and you as a family.
My sincere thanks once again.

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Review from Diane M (Daughter-in-law of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When choosing a care home for my father-in-law, location was very important to us, as we would most likely be his only visitors. We were very impressed b the building, layout ad quality of furnishings and decor. At our initial meeting with family liaison, we were very reassured but the philosophy of
the company, in particular, the homemaker ideal. All questions and concerns were dealt with with understanding, compassion and a reassuring level of knowledge and professionalism. We received a warm welcome from every member of staff on subsequent visits and, when we discovered the cost was exactly the same as other local homes, without full-time nursing care, our decision was made.
Since my father-in-law arrived in early January, we have been delighted with the cate he has received. Every issue we have raised has been taken seriously and action taken to enhance his experience. He has settled incredibly well and e feel that this is due entirely to the friendliness and kindness of the staff.
Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you for writing a lovely review of our home. I am so glad you and your family have had a warm welcome into Montague House. Your father-in-law is a valued member of our Montague family and I could not imagine our home without him!

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Review from Glenn M (Son of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, new care home. Still with growing pains with reference to staff (recruitment, ongoing training etc.) but making good progress. Key management and staff are excellent. Particularly strong on communication and engagement with relatives of residents. Quality of food is also above average as is
the nursing care. Made to feel part of the family.
Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you for taking the time to write us a review. I will pass on your feedback to our well-being and chef who will be delighted with your review!

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Review from S W (Goddaughter of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed by the care and understanding provided by the staff at Montague. My relative started at Montague for respite care after a sudden deterioration in her health, which required nursing intervention. Her health improved during respite, but she has decided that she would prefer
to remain at Montague as a resident instead of returning home: the staff are extremely caring and thoughtful, the food is great, the en-suite facilities are very handy, and there are friends to be made over meals and at events. My relative has expressed the opinion that this scenario is a much better option than trying to struggle on alone in her own home. The staff have shown me that they are very aware of how to guide her through the emotional and psychological changes that are involved in such a decision, and I think that it is a great choice for her to make.
Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you for taking the time to write us such a lovely review. We are so glad that your relative has decided to stay with us on a permanent basis! I will pass your lovely feedback on to the team.

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Review from Jane S (Daughter of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Faultless in every way. My mother was suddenly taken very unwell at the beginning of March and needed urgent respite care. From the first phone call with their regional community relations lead, I was made to feel totally at ease. During Mum's stay, nothing has been too much trouble for any of the staff,
whether caring for her, the receptionist, the manager - just amazing.
Mum is returning home on Friday, but personally I feel Montague House is where she should be. But, due to her own independence and being of sound mind, she needs to return home to understand her own needs now.
Thank you each and every one of you for everything you have done to get Mum back onto her feet and in such a happy, five-star environment. I could never ask for anything better from a first-class team.
Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you so much for this wonderful review! I have passed on this lovely feedback to the team. We loved having Mum stay with us and look forward to seeing her one day in the future when she is ready, but wish her all the best at home!

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Review from L B (Daughter-in-law of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a fantastic home! We worked hard to keep Mum at home and had to get her into a care home when her health got too much to manage at home. She's thriving. We never thought she'd walk again after her hospital stay or be able to say a few words and now she does both. It's in small bursts, but it's
there. It doesn't matter what time we visit, she's clean, well-dressed and comfortable. Thank you for all you are doing!
Reply from Julie Prevett, Home Manager at Montague House Care Home

Thank you so much for taking the time for making such a wonderful review. We are delighted that Mum is thriving so well within the home environment. Our homemakers always strive to deliver the standards of care our residents deserve and to fulfil their loved ones expectations. We will share your kind words with the team.

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Review from Karen E (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very happy here. Since coming here she has gained some strength and with help and encouragement, she is beginning to walk again. She has also begun to say a few words and is very responsive to us. We can't thank you enough
Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you so much for taking the time to write a review for Montague House Care Home. We are so glad that Mum has settled in well and is gaining some strength and confidence whilst staying with us. I will pass your thanks on to the team!

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Review from Farah E (Daughter of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful, caring staff at Montague House. Mum has lots of positive and well-run activities that have transformed her life. In very difficult circumstances with care needs, we all have positivity back. The facilities are smart, modern and cosy too. It feels like a real home.
Reply from Julie Prevett, Home Manager at Montague House Care Home

Thank you so much for taking the time to give us such a shining review. We always strive to make Montague feel like home to our residents and their families alike. Mum puts a smile on all our faces and helps to brighten all our days.

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Review from E E (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first contact with Montague House Care Home. The staff have been amazing, they have been efficient as well as caring and understanding. My mother has received wonderful care whilst she has been at the home, which has meant her recovery from a serious fall has been so much quicker. The thing
I want to thank the staff at Montague House Care Home, especially for is their support for me as a carer, they have taken time to speak to me as a carer and they have taken time to speak to me to check I am okay as well.
Reply from Julie Prevett, Home Manager at Montague House Care Home

Thank you so much for taking the time to share your experience.
We always strive for a holistic approach to encompass not just the resident but also family, friends and visitors to the home.
Mum is such a lovely lady with such a loveable nature. She helps to bring a smile to all of our faces every day.

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Review from Claire M (Daughter of Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loves being here and I'm very happy with the care that the staff give her. The only slight negative is that sometimes the communication could be better - particularly when COVID restrictions are added and removed.
5 members of staff have been particularly lovely, they are all very supportive and
find time to reassure us.
Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you for taking the time to write us a review. We are glad that Mum loves being here at Montague House! I will ensure your feedback is passed across to the team.

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Review from J D (Friend of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited a friend who we hadn't seen for 3 years and from the moment of contact via email to arrange everything, we were dealt with utter professionalism and compassion. When we arrived, we were greeted by name and again with such professionalism and thorough care. We were amazed at everything we
experienced during our time at the home. It is beautiful and every member of staff treated us with such kindness. It is clear our friend could not be in a better place.
Reply from Susanne Stevens, Home Manager at Montague House Care Home

Thank you for your wonderful review - we are so proud of our exceptional team and pleased you had a fantastic time visiting us.

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Review from Mavis S (Respite Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I booked myself into the Montague House Care Home in Brampton for four weeks of respite care following a replacement hip operation.
I received such marvellous care which I am sure helped towards my recovery and enabled me to return home after 4 weeks and look after myself.
I cannot speak highly enough
of the dedication and patience of all the staff.
Reply from Susanne Stevens, Home Manager at Montague House Care Home

Thank you so much for your lovely review - we are so thrilled that you had such a wonderful stay with us!

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Review from M B (Brother of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has settled in really well. He has many mood swings sometimes when we are visiting but the staff are brilliant and calm him down and they are all very friendly to him. If the home has a problem with my brother, they inform us and the problem is solved very quickly. I couldn't think of a better
place for my brother to be and feel really at ease knowing that he is safe and being well looked after.
Reply from Sarah Webber, Marketing and Partnerships Manager at Montague House Care Home

Thank you for your wonderful review - we are so proud of our exceptional team.

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Review from D M (Husband of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review relating to our experience of Montague House is based on a limited period of six weeks that my wife has been a resident.
I have no experience of care homes, my wife had only resided in one other for approximately six months on a part-time/full-time basis, prior to coming to Montague House.
What
I can say with certainty is that Montague House has fulfilled and exceeded my expectations. Not only are the facilities wonderful but the staff equally talented.
It's been a massive relief to see my wife so well cared for and so happy whenever I visit.
I would thoroughly recommend their approach to residential care and commend them for the effort and kindness that they have shown us.
Reply from Sarah Webber, Marketing and Partnerships Manager at Montague House Care Home

Thank you so much for your lovely review - we are so proud of our wonderful team!

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Review from C C (Respite Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience has been excellent, after a small problem at the beginning everyone is very attentive and nothing is too much trouble.
Everyone here is very patient with all the residents. Variety of food and quality are good mostly homemade pies, cakes and puddings etc. Activities are varied and interesting.
I will return here when I have another knee operation next year, if I am able to do so.
Reply from Hannah Mills, Regional Community Relations Lead at Montague House Care Home

Thank you for your feedback, we would be thrilled to see you again. I will ensure to pass your words onto our team. Best regards

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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Montague House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.703 for Montague House Care Home is calculated as follows: ( (223 Excellents x 5) + (43 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 283 Ratings = 4.703
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Montague House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

Paula

Paula Yorkston-Toy

Job Title: Registered Care Home Manager Joined: 2024

Paula is the Home Manager of Montague House and brings a wealth of expertise to her role, with extensive experience as both a nurse and in leadership positions within the care sector. Her dedication to delivering exceptional care and fostering a nurturing environment is at the heart of her work. Paula holds a degree in Adult Health Nursing from Edinburgh Napier University and is also a proud Military Veteran, having served in the Princess Mary's Royal Air Force Nursing Service. Her commitment to excellence has earned her significant recognition in the industry; she was shortlisted in the Front Line Leader category at the Great British Care Awards in 2019 and was further acknowledged in the Registered Manager category at the same prestigious awards in 2020.


With her blend of clinical expertise, leadership skills, and a deep passion for person-centred care, Paula ensures that Montague House provides a warm, supportive, and high-quality environment for both residents and staff.


"At Montague House, we offer personalised care plans that reflect our deep understanding of each resident. Every individual has their unique story, preferences, and needs and so our dedicated team ensures that people are supported to live full and happy lives in our community.”

Jacqueline

Jacqueline Brown

Job Title: Customer Relations Manager Joined: 2019

Jacqueline began her career in the care sector in 2019 and has been a valued member of the Hamberley team since 2020. As the Customer Relations Manager at Montague House, Jacqueline has guided countless families through the process of transitioning their loved ones into care. With empathy and understanding, she addresses concerns and ensures that every resident and their family feels supported and reassured throughout this important life transition. Jacqueline takes great pride in being a dependable source of comfort and trust for families during what can be an emotional journey. She is passionate about helping individuals and families find the right care and support within Hamberley’s award-winning homes.


Outside of work, Jacqueline enjoys spending time with her young daughter and family. In 2023, despite not being a fan of running, Jacqueline completed a half marathon and raised £800 for the Alzheimer’s Society — a testament to her determination and dedication to making a difference.


“I’d love to personally introduce you to Montague House so you can experience for yourself outstanding care and the luxury approach that sets us apart. If you have any questions about finding the right care home, please don't hesitate to contact me. I’m here to help guide you every step of the way. Visit us and discover the Montague difference."

Cynthia

Cynthia Alfred

Job Title: Business Administrator Joined: 2023

With over 15 years of experience spanning finance, travel, sales, customer service, and administration, I transitioned into the healthcare sector 3 years ago. Currently serving as a Business Administrator at Montague, I joined Hamberley in March 2023. I oversee administrative operations, ensuring smooth financial, staffing, and regulatory compliance to support the care and well-being of residents—a role I genuinely enjoy.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Montague House Care Home to verify any information. View our terms and conditions. Montague House Care Home has an Enhanced Service - more info.