Montague House Care Home

Since my father-in-law arrived in early January, we have been delighted with the cate he has received. Every issue we have raised has been taken seriously and action taken to enhance his experience. He has settled incredibly well and e feel that this is due entirely to the friendliness and kindness of the staff.

Lovely, new care home. Still with growing pains with reference to staff (recruitment, ongoing training etc.) but making good progress. Key management and staff are excellent. Particularly strong on communication and engagement with relatives of residents. Quality of food is also above average as is the nursing care. Made to feel part of the family.

I have been very impressed by the care and understanding provided by the staff at Montague. My relative started at Montague for respite care after a sudden deterioration in her health, which required nursing intervention. Her health improved during respite, but she has decided that she would prefer to remain at Montague as a resident instead of returning home: the staff are extremely caring and thoughtful, the food is great, the en-suite facilities are very handy, and there are friends to be made over meals and at events. My relative has expressed the opinion that this scenario is a much better option than trying to struggle on alone in her own home. The staff have shown me that they are very aware of how to guide her through the emotional and psychological changes that are involved in such a decision, and I think that it is a great choice for her to make.

Thank you each and every one of you for everything you have done to get Mum back onto her feet and in such a happy, five-star environment. I could never ask for anything better from a first-class team.

This is a fantastic home! We worked hard to keep Mum at home and had to get her into a care home when her health got too much to manage at home. She's thriving. We never thought she'd walk again after her hospital stay or be able to say a few words and now she does both. It's in small bursts, but it's there. It doesn't matter what time we visit, she's clean, well-dressed and comfortable. Thank you for all you are doing!

My mum is very happy here. Since coming here she has gained some strength and with help and encouragement, she is beginning to walk again. She has also begun to say a few words and is very responsive to us. We can't thank you enough

Wonderful, caring staff at Montague House. Mum has lots of positive and well-run activities that have transformed her life. In very difficult circumstances with care needs, we all have positivity back. The facilities are smart, modern and cosy too. It feels like a real home.

From my first contact with Montague House Care Home. The staff have been amazing, they have been efficient as well as caring and understanding. My mother has received wonderful care whilst she has been at the home, which has meant her recovery from a serious fall has been so much quicker. The thing I want to thank the staff at Montague House Care Home, especially for is their support for me as a carer, they have taken time to speak to me as a carer and they have taken time to speak to me to check I am okay as well.

5 members of staff have been particularly lovely, they are all very supportive and find time to reassure us.

We visited a friend who we hadn't seen for 3 years and from the moment of contact via email to arrange everything, we were dealt with utter professionalism and compassion. When we arrived, we were greeted by name and again with such professionalism and thorough care. We were amazed at everything we experienced during our time at the home. It is beautiful and every member of staff treated us with such kindness. It is clear our friend could not be in a better place.

I cannot speak highly enough of the dedication and patience of all the staff.

My brother has settled in really well. He has many mood swings sometimes when we are visiting but the staff are brilliant and calm him down and they are all very friendly to him. If the home has a problem with my brother, they inform us and the problem is solved very quickly. I couldn't think of a better place for my brother to be and feel really at ease knowing that he is safe and being well looked after.

I would thoroughly recommend their approach to residential care and commend them for the effort and kindness that they have shown us.

Everyone here is very patient with all the residents. Variety of food and quality are good mostly homemade pies, cakes and puddings etc. Activities are varied and interesting. I will return here when I have another knee operation next year, if I am able to do so.