Belong Chester

There is regular Village/ household meetings which gives families and friends opportunities to raise any issues they may be concerned about .. .. these are listened to and acted upon which is very reassuring!

She is happier, less anxious and always busy and we get to enjoy being mother and daughter again.

My mum became a resident at Belong Chester 3 weeks ago and I can honestly say, I am delighted. She is so happy here and seems very relaxed after a stressful few months at home. The staff are really friendly and within days, they knew my mum so well. The 'Household' is like a family. I feel quite emotional as this has been a game changer for both my mum and for me - Thank you so much!

The entire staff in Handbridge House care for Dad ( who has various needs) with great compassion dedication and expertise . My Sister and I are entirely satisfied with the care Dad receives in all respects . I particularly like the "House" concept whereby residents staff and relatives feel part of a homely atmosphere .

After speaking to 63 homes in the northwest and visiting 23 I came across Belong. These homes are head and shoulders above any homes I've seen. When a place came up in Chester I was so happy to get my mum settled in. My mum has dementia so has some special ist requirements which I'm confident are being catered for. Modern, clean, great activities and staff!

The Bridgegate team (you're amazing), thank you.

My sister is a resident at Belong Chester, she is very happy here and well looked after and cared for, I am personally very happy with Belong and staff. She enjoys all the activities and singing in the choir and also being with the nursery children.

My mum is a resident at Belong Chester, she has been there thirteen months now. I visited my mum several times during December. The atmosphere was amazing and Mum absolutely loved being there, the festivities were lovely and activities plentiful. The staff are always happy and cheerful and make a fuss of Mum which she loves. Mum is on Bridgegate household, it is peaceful, relaxing and fun to be in, I feel totally happy that she is being cared for in such a warm environment by such a caring team. The intergenerational experiences are amazing, the little ones certainly bring a lot of smiles to the residents.

Belong supports the whole family and we couldn't recommend them highly enough.

The app is a useful tool and I read it every morning and evening so see how my mum is. It does have a lot of duplications entered, I don't know if this is down to the staff making the entry or if the app has generic sentences or tick boxes.

Belong Chester was the best of the many care homes I visited and we were very pleased to secure a place for Mum. It is very well thought out. Location is excellent. Rooms are modern, light, spacious and well-equipped with a big wet room and large windows. They are also air-conditioned, so nice and warm in the winter. Each household has a sunny balcony for warmer times. We particularly like the household set up which allows the small number of residents to get to know each other as they eat their meals together each day in the household dining room and sit together in the communal lounge. The recent Christmas parties were a nice touch. The household has a homely feel and Belong itself is very welcoming. Food is tasty and freshly cooked in the household. The ground-floor bistro is excellent. There is a carefully considered range of activities: we especially like the intergenerational dimension, with the weekly interactions with the kindergarten children. Staff are mostly kind and helpful.

My mum is a household resident on Bridgegate, We are beyond grateful for the care they give her, both physical and emotional.

The best care home I have seen. The staff are outstanding and the level of care is second to none. I would recommend to anyone with relative's needing care.

My father's experiences from settling in preporations and a full year now of care in this setting has been wonderful. The concept of a 'champion' to support and coordinate his care has meant it has been seamless. The celebration of his 98th birthday was the culmination of not only his hopes but ours as a family - true happiness.

I have found a care home that I am happy for my wife to settle in, knowing that she will be well looked after and her needs will be met in a compassionate manner

We think the place, its staff and the way it is run are excellent.

My wife receives wonderful care in Belong. The staff are very helpful and caring and provide excellent support for all her needs. The Belong Gateway system enables me to find out all aspects of her care. She has the opportunity of taking part in various activities each day. She enjoys the range of food available including the option to either eat in her household or in the bistro.

The team caring for my mother are wonderful. Mum has been with them now for nearly three years. She has always been cared for as an individual and is always beautifully turned out, with her hair done every week by the lovely ladies in the salon downstairs. The highlight of her week is the stay-and-play session with the nursery children - she comes much more into focus as soon as she sees them and really engages with them, joining in as much as she is able to with the activities. Mum is usually 'in a good place' each time I go to visit, and I am never worried that that will change when I leave. Staff are always happy to have my input and we work as a team to keep mum entertained and happy. The Admiral Nurse service is excellent and has helped me to cope with what can be a hard emotional journey for a daughter. This is something I could never have coped with without the support of everyone in Belong including the fabulous cleaners, everyone in the Bistro and the entertainment staff.

My husband is relatively young to have dementia and it was always going to be difficult to find a suitable care home. After trialing one, it became quickly apparent that it wasn't the right fit for him. I can't find the words to explain how relieved I am to have found Belong Chester. From the cleaners, kitchen staff, carers to management, everyone has been kind, helpful and supportive. They are bending over backwards to try to understand and meet my husband's complex needs. I couldn't have found anywhere better!

Best decision I've ever made.