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Belong Chester

36 City Road, Chester, Cheshire CH1 3AD
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Belong Chester, Chester
Belong Chester, Chester
Belong Chester, Chester

Belong Chester opened its doors on 18th July 2022; located in the heart of the city, adjacent to its historic canal, the inter-generational community provides world-leading dementia and nursing care, with 24-hour support available across six extended family-sized households and 23 independent living apartments, the latter available to purchase or rent.

The Nursery in Belong, the village's 25-place intergenerational nursery, featuring a secure sensory nature and play garden, provides a...  

Care Provided by Belong Chester

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,860 - £2,010£1,960 - £2,110
Residential Dementia Care£1,860 - £2,010£1,960 - £2,110
Nursing Care£1,860 - £2,010£1,960 - £2,110
Nursing Dementia Care£1,860 - £2,010£1,960 - £2,110

See key facts and pricing information on our website.

Contact Belong Chester to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Caroline Ray(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (72)

Visiting

  • A short walking distance from Chester railway station, Belong Chester is conveniently located to access the city’s cultural, historical and retail opportunities.

Parking

  • On-site parking is available.

Belong Chester Reviews (29)

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9.9

Belong Chester has a Review Score of 9.9 (9.851) out of 10, based on 18 reviews in the last 2 years. Over all time Belong Chester has 29 reviews.

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Review from R B (Sister of Resident) published on 23 June 2023 Submitted via Postal Card
Overall Experience

My sister joined Belong this year. I cannot praise the care, staff and facilities enough. Her general mood and well-being have changed dramatically. She is happy and loves the company and joins in all activities. It has been a huge relief to us as a family knowing we have chosen the right place for her. She couldn't be in a better place.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you for your positive feedback on the support provided at Belong Chester. We do our best to understand every customer and it is a pleasure to have your sister living with us. We are delighted that it is a huge relief to you all as a family knowing you have chosen the right place.

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Review from E L (Resident / Service User) published on 23 January 2023 Submitted via Website
Overall Experience

We've come back to the country, after 20-plus years abroad, and have found Belong Chester. We feel very privileged to have made a home here, and experience all the facilities you offer. We have received such wonderful care, both within the households and now the apartments. I'd like to thank both management and staff for the such wonderful support, nothing is too much trouble, and if in need, it's at hand. So thank you once again Belong Chester, for being so supportive of us all! and thank you for such a lovely Christmas, and looking forward to all we have here for the new year. Love to you all.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. We are extremely happy that you had an enjoyable Christmas with us. Thank you for choosing Belong Chester.

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Review from S T (Daughter of Resident) published on 14 December 2022 Submitted via Website
Overall Experience

My dad moved into a household a few months ago. He is well looked after, from the meals he receives to the daily help he requires. The staff are all friendly and supportive. Activities and regular exercise are on offer if you want to join in. Dad has flourished here and in his own words, nowhere could beat it and he couldn't be looked after any better. The rooms and furniture are all modern and bright but with a homely feel. The residents interact with the children's nursery which is on-site and it makes my dad's day as the children all know him by name.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. We are very pleased that your dad enjoys interacting with the integrated nursery. Thank you for choosing Belong Chester.

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Review from F M (Daughter of Resident) published on 15 November 2022 Submitted via Postal Card
Overall Experience

We knew on our first visit to Belong Chester, that it would offer mum the support and stimulation to enable her to continue to live a full and rewarding life. The relaxed atmosphere, caring friendly staff and varied activities are exceeding our expectations for mum.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is settled and happy at Belong Chester and that the dedication of our village teams is making a difference. We are also pleased we are exceeding your expectations with our care. Thank you for choosing Belong.

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Review from Jane B (Wife of Resident) published on 14 November 2022 Submitted via Postal Card
Overall Experience

My husband has been in Belong Chester nursing home since the 7th of September. I can only praise the home. We were made very welcome on arrival and every time we visit. The staff are very kind and nothing seems too much for them to make my husband safe and happy. Plenty of lovely food and facilities are next to none, and plenty of entertainment to keep my husband occupied. Belong Chester is a lovely home. I know my husband is being well looked after and he is very happy here.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your dad is settled and happy. We are also very pleased that you are made to feel welcome every time you visit. Thank you for choosing Belong Chester.

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Review from H C (Wife of Resident) published on 8 November 2022 Submitted via Postal Card
Overall Experience
My husband's room was very nice.
Staff very kind and welcoming.
Management efficient.

Food excellent.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at Belong Chester; we are so delighted to hear this has been your experience. We are particularly delighted that you found our team very kind and welcoming. Thank you for choosing Belong Chester.

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Review from S O (Daughter of Resident) published on 8 November 2022 Submitted via Website
Overall Experience

Our mum has been here for a month now in one of the 12-bed households and has settled in really well, despite her challenges. The staff are all knowledgeable and delightful, and the household is a very happy place. The household set-up suits Mum very well as she can be part of everyday life here. Most of their food is prepped and cooked in the household, so she can really join in at meal times. The residents have access to a range of high-quality facilities and activities and are encouraged to join in together. We can get regular updates, and the staff clearly know and understand Mum's needs. The city centre location is ideal for family and friends to visit and for taking Mum out for little trips and walks. The management has been informative, supportive and communicative.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy and settled at Belong Chester and enjoys joining in with the preparation of food at mealtimes. We are also pleased that the dedication of our village team is making a difference.

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Review from R O (Son of Resident) published on 3 November 2022 Submitted via Website
Overall Experience

Mum moved to Belong Chester this month from another care home and she has been made to feel very welcome to the household and the other residents. Belong is very well equipped and has super facilities on offer, and the household is warm and friendly. It is in a great location on City Road, right on the canal, so plenty of opportunity for people watching from the balcony. The staff and management team have all been great - flexible and really easy to talk to and work with, and they take time for Mum on an individual level (as well as group activities), including taking her out for walks and shopping when they can. That Belong is a not-for-profit organisation makes me feel so much more comfortable as the fees are being spent on looking after the residents rather than going to shareholders.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you for taking the time to submit your review of Belong Chester. We are so touched by your kind words and are delighted that our team are warm and friendly and taking good care of your mum. We will make sure your comments are shared with everyone.

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Review from D S (Son-in-law of Resident) published on 16 September 2022 Submitted via Postal Card
Overall Experience
Not only is the ethos of the organisation "Belong" outstanding, but also is the day-to-day delivery of care - and this is perfectly exemplified by the new village in the heart of Chester.
The organisation delivers outstanding homes and care at highly competitive prices.

This is the "third sector" at its very best.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at Belong Chester; we are so delighted to hear this has been your experience and that you find our ethos to be outstanding and the delivery of day-to-day care. Thank you for choosing Belong Chester.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 September 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (28) & Events (0)

News
  • 29 Jul 2026

    Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...

  • 21 Jul 2026

    Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...

  • 20 Jul 2026

    Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...

Upcoming Events

There are no upcoming events for Belong Chester.

Awards / Recognitions (13)

  • 30 Jan 2026Recipient: Belong Ltd
  • 30 Jun 2022Recipient: Belong Ltd
  • 17 Aug 2021Recipient: Belong Ltd

Meet the Team (5)

Caroline Ray
Caroline RayJob Title:General Manager

Caroline has led the team at Belong Chester since 2024, having proven her credentials in the registered manager role at Belong Crewe and Belong Macclesfield.

She is a dedicated and passionate care professional who is qualified as a nurse and holds extensive social care and training qualifications, as well as the NVQ level 5 in management. Her experience spans working as a staff nurse in the health authority and then moving to social services, where she managed staff in supported tenancies to enable people to live in their own homes. This service provided support to people with varying levels of need, including people with learning disabilities, physical disabilities, dementia, mental health issues and those needing end-of-life care.

Chloe Wynn
Chloe WynnJob Title:Support Manager

Chloe Wynn, who has been recognised regionally for her expertise in dementia care, has been appointed support manager with responsibility for managing the village’s specialist ‘household teams’, ensuring they provide the highest standards of nursing and dementia care 24 hours a day.

Since starting her career with Belong in 2011, Chloe has been shortlisted twice at the prestigious Great North West Care Awards and has completed qualifications in leadership, health and social care to rise through the ranks from household assistant to lead senior support worker across Belong's various village locations.

Sarah Miotti
Sarah MiottiJob Title:Front of House ManagerJoined: 2022

Front of House Manager, Sarah Miotti, will head up the village administration and reception teams, and ensure the highest levels of customer service, while also overseeing the smooth running of the village behind the scenes.

Sarah joins Premier Homecare in North Wales, where she worked for six years, most recently as Care Manager. Prior to that, she was Front House Manager for Macdonald hotels in Chester after a career spanning over 20 years working in a range of front-of-house and events roles in the hospitality industry.

Karen Hopkins
Karen HopkinsJob Title:Village Nurse ManagerJoined: 2024

Karen is a highly experienced and qualified nurse, with almost three decades of experience in health and social care, including patient care, managing clinical audits and running patient trials.

She has worked as a Unit Manager, Clinical Nurse Specialist and Deputy Ward Manager at the Countess of Chester and made the switch to a care home setting in order to have more hands-on time caring for people. This blend of experience and outlook makes her ideally placed to lead the nursing team at Belong Chester, maintaining a customer-first approach while bringing both her management and clinical decision-making skills to bear.

Heather Mills
Heather MillsJob Title:Belong at Home Team LeaderJoined: 2023

As Team Leader for Belong at Home Chester, Heather has been instrumental in growing its home care service since the opening of the new village.

She made the switch from working in retail management in February 2017 when she moved from her home town in Birkenhead, Merseyside, to Atherton, Greater Manchester.

With a passion for supporting others, she was quickly promoted to senior care roles, initially in a care home setting and then later working out in the community.

She joined Belong at Home Atherton early in 2022 and then took up the post in Chester as the home care service was launched following the opening of Belong’s newest care village in the city later that year.

With responsibility for the recruitment of colleagues and managing the provision of outstanding customer care, Heather is a dedicated and hard-working individual who has made a big impact in a short space of time.

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