Mantles Court

115 London Road, Biggleswade SG18 8EF
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9.6 33 Reviews
  • Mantles Court, Biggleswade
Mantles Court care home brings luxury care home living to Biggleswade. Situated on London Road, the home benefits from beautifully designed interior spaces and exceptional landscaped gardens and is situated close to local shops and other amenities including restaurants, cafes and everything you’d expect from a vibrant market town.

Mantles Court provides residential, specialist dementia and respite care all within a warm and friendly environment with 24-hour care provided by expertly trained compassionate staff.

The home includes 76 contemporary en-suite bedrooms each furnished with carefully selected items. Each bedroom benefits from wi-fi connectivity, a nurse call system and a flat screen television.

The beautifully designed and inviting dining rooms and luxurious lounges are complemented by the home’s cinema room, spa and hair dressing salon. There's also a café which is the perfect place to sit and relax with friends and family over tea, coffee and other refreshments. The interior design of Mantles Court, coupled with its exceptional décor, creates a luxurious and welcoming interior.

Outside of the home you'll find its beautifully designed landscaped gardens which include occasional seating areas and patios. The perfect place to be during the warmer months.

Mantles Court has a dedicated activities worker who ensures that there are plenty of activities to get involved in, keeping residents active and entertained.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1262

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Mantles Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Oakley-Reid (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • Visitors welcome at all times

Parking

  • Mantles Court offers on site parking

Mantles Court Reviews (33)

9.6

Mantles Court has a Review Score of 9.6 (9.640) out of 10, based on 19 reviews in the last 2 years.
Over all time Mantles Court has 33 reviews.

Overall Experience
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Date Published
  • 33
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  • 19
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Reviewer Connection to Mantles Court
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  • 10
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Total of 33, showing 21-33
Review from V C (Daughter of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolutely first-class home, more like a luxury hotel. Always spotless and fresh. Food is of an amazing standard, with great variety and plenty of choices. Staff are amazing too, from admin and reception through to the carers, chef and housekeeping. The rooms are beautiful and spacious. Little touches
like a cafe with a coffee machine, hairdressing salon and nail bar and a full programme of events. All residents are treated with respect and affection. First class in every way.
Reply from Deborah Yadev, Marketing Manager at Mantles Court

Good day and thank you for that amazing review of our newest care home, Mantles Court. If there is ever anything more we can do to support you or your loved one let us know, Have a lovely day!

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Review from Nicholas S (Father of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a good standard of care. Food is not as good as it used to be. Sometimes meals are below the acceptable standard. Seems to improve when the resident cook is not there! Communication between the home and myself used to be very good, but in the last four months, zero. As a result, I never knew
what was going on. Staff/management changes - not notified. Covid rules change - not notified.
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Review from Lindsay W (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food is poor at times, depending on chefs.
Food is not hot sometimes, only warm.
Porridge lumping.
No hot food in the evening (when out on an appointment, maybe evening dinner)
Seems to have gone downhill (food only).
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Review from Sophie C (Granddaughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have experienced a good experience of my nanny being at this home. The staff are exceptionally helpful and any queries raised have been dealt with straight away.
Reply from Deborah Yadev, Marketing Manager at Mantles Court

Good day, thank you for taking the time to send us this review. Your nanny is an amazing woman and we are pleased to have her spend time with us.
If we can support more in any way please feel free to speak to a member of the team. Have a lovely day!

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Review from H S (Daughter of Resident) published on 7 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we arrived, we knew we had made the right decision for Mum. The rooms are clean and comfortable, she's enjoying the food and the care is excellent. Above all, we know she is in safe hands. Nothing is too much trouble and everyone has gone out of their way to welcome her and us. After
only a short while, we can see a vast improvement in her. We are very grateful for the love and care shown.
Reply from Victoria Cookson, Marketing Coordinator at Mantles Court

Good day and thank you for sending us this heartwarming review of your mother's experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!

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Review from Victoria R (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing, they are kind and very friendly to the residents and their family members. My mother has taken time to settle due to her dementia, but the support from the staff has been brilliant. We know she is in safe hands.
Reply from Deborah Yadev, Marketing Manager at Mantles Court

Thank you for this review, we are very appreciative of the ratings given, the staff here would be pleased as we try our best every day to make all residents feel the love and respect they deserve. Have a lovely day!

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Review from Paul L (Son of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very apprehensive about going in care for the three days whilst we attended a wedding for the weekend. It was her first time in care. We need not have worried as she came home at the end of the weekend with nothing but praise for the home and staff. We can be safe knowing that if we needed
to go away again, Mum will be in safe hands and enjoy her time at the home.
Reply from Deborah Yadev, Marketing Manager at Mantles Court

Thank you very much for sending this lovely review, it was an absolute pleasure supporting your mother while you were away. If there is ever anything more we can do to support, give us a call any time and have a lovely day!

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Review from A S (Wife of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The friendly staff are very caring, keep you updated and explain your relative's care and any concerns you may have. The gardens are calming and very safety conscious with good seating for families to sit with their relatives.
Reply from Deborah Yadev, Marketing Manager at Mantles Court

Good day, thank you for the review on our home. We take great care to ensure the friends and families of our amazing residents are kept informed of any happenings at the home. Have a lovely day!

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Review from J S (Father-in-law of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the two occasions I have visited, the staff have been very friendly and helpful. The residence appears very well maintained and clean. It doesn't feel like a care home, therefore it is a pleasant place to visit.
Reply from Deborah Yadev, Marketing Manager at Mantles Court

Good day and thank you for taking the time to send in this lovely review of our newest home, Mantles Court. Have a lovely day!

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Review from R M (Son of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support and care given to my father, after sadly losing his wife after 67 years, is second to none. Although a dementia sufferer, they have given so much time and effort to him. They are always available to family and always very friendly. Although my father's health is declining, I know he is as
happy and settled as he could be. I thoroughly recommend Mantles Court for senior residential care.
Reply from Deborah Yadev, Marketing Manager at Mantles Court

Good day and thank you for taking the time to send us that lovely review of our newest home, Mantles Court. We try our very best to make everyone feel loved and cared for. It is really heartwarming to hear the kind words and we continue to cherish all residents. Have a lovely day!

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Review from Debbie A (Respite Resident) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially looking for respite care for Mum in May/June and went to look at Mantle’s Court. I was greeted by the home manager who made me feel so welcome. She showed me around the home and to the staff. I knew straight away this was the place for Mum so I could go away knowing she would be well cared
for.
Due to a fall at home, I needed to arrange emergency care and the home manager came to my rescue and arranged it while I went away. What was a very stressful time for me was made so much easier for which I am so grateful.
Mum's family went to visit her and all spoke so highly of all the staff and how well she had settled in such a homely setting.
Mum had a lovely time making new friends and enjoying the activities and entertainment - singing and clapping along and tapping her feet.
I know that when the time comes for permanent care this is the place I would choose. The staff are a real credit to the home and I can’t thank them enough for the care they gave Mum.
Reply from Deborah Yadev, Marketing Manager at Mantles Court

Good day and thank you for this very uplifting review of our newest home, Mantles Court. The team at Mantles Court are all trained to the highest standard and they understand the importance of respect and care for people. The manager is very thankful that you felt the warmth of the home. Have a lovely day!

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Review from Shawn W (Son of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved Mum in before Christmas. She has mild dementia at the moment and needs some watching. The home assessed her very quickly, provided plenty of support when moving her in and have really looked after her. Staff are very friendly and helpful, building is kept clean and well designed. Would not hesitate
to recommend Mantles to someone else.
Reply from Deborah Yadev, Marketing Manager at Mantles Court

Thank you for the lovely review, your mum is an amazing woman.
Hope you have a lovely day and do not hesitate to call on us anytime.

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Review from D L (Son of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered the home on 7/12/2021. Whilst in the home, her general condition has vastly improved with the care she has received. The staff are amazing and have made my mum feel at home. It's a pleasure to visit her as she seems happy. We look forward to being able to enjoy the lovely gardens when
the weather permits!
Reply from Deborah Yadev, Marketing Manager at Mantles Court

Thank you for taking the time to send us this review. We are happy to hear that your mother enjoys her stay with us. Have a lovely day!

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Mantles Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.640 for Mantles Court is calculated as follows: ( (152 Excellents x 5) + (66 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 225 Ratings = 4.64
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mantles Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Julie

Julie Oakley-Reid

Job Title: Registered Home Manager

With over 30 years of experience working in the care sector, I have dedicated my career to providing the highest quality of care and support to our residents.


I began my journey in the care sector at the age of 18 and became a Home Manager in 2008. Over the years, I have had the privilege of working in several Quantum Care homes, gaining invaluable experience and insights along the way. My commitment to ensuring a warm, safe, and engaging environment for our residents remains my top priority.

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Hayley Lester

Job Title: Deputy Home Manager Joined: 2022

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care.


However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Sue

Sue Giblett

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents’ dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well-maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.

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Alison Scott

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

Jennifer

Jennifer Khanna

Job Title: Receptionist

I have worked for Quantum Care for a number of years and I love the family feel of the home. I enjoy interacting with the residents and their relatives and welcoming other visitors to the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mantles Court to verify any information. View our terms and conditions. Mantles Court has an Enhanced Service - more info.