
The home is like walking into a 5-star hotelLouise C(Daughter of Resident/Service User)

The Gables go above and beyond. The care my mom receives is fabulousChristine G(Daughter of Resident/Service User)

The staff are all lovely, and caring towards our family as well as their residents.Deborah M(Stepdaughter of Resident/Service User)

The home is like walking into a 5-star hotelLouise C(Daughter of Resident/Service User)

The Gables go above and beyond. The care my mom receives is fabulousChristine G(Daughter of Resident/Service User)

The staff are all lovely, and caring towards our family as well as their residents.Deborah M(Stepdaughter of Resident/Service User)

The Gables is a purpose-built luxury care home in Hagley, offering high-quality residential, dementia, respite and convalescent care. Ideally located at the roundabout of Kidderminster Road and Stourbridge Road, close to Hagley village, the home is part of Cinnamon Care Collection, an award-winning provider recognised by carehome.co.uk as a Top 20 Most Recommended Care Home Group since 2018.
The home features beautifully furnished en-suite bedrooms, along with four spacious one-bedroom care...
Care Provided by The Gables
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on care needs and room chosen. Fees inclusive of care, room, all meals, snacks and drinks, activities, housekeeping and laundry, telephone (inclusive of local calls).
The price(s) shown are provided by the care home. Contact The Gables for full pricing details and T&Cs.
Contact The Gables to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (53)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (53)
- Couples/Companion Rooms with ensuite Wet Room (4)
The Gables Reviews (52)
The Gables has a Review Score of 9.9 (9.887) out of 10, based on 27 reviews in the last 2 years.
Over all time The Gables has 52 reviews.
I enjoyed the comradery and the staff lovely, will probably go back when needed.
We're really happy that you had an enjoyable time at The Gables and look forward to seeing you again soon.
My mother was a resident at The Gables for 3 months. During her time there she was treated with the utmost respect and compassion. Her care and also the support our family were given, was exceptional. The staff are all extremely dedicated and caring. The home is like walking into a 5-star hotel. The 3-course lunch and evening meals were nutritious and well-presented. Thank you The Gables!
We are so pleased that your experience of The Gables was such a positive one. The whole team appreciate your comments. Thank you.
The staff are all lovely, and caring towards our family as well as their residents. The beautiful environment makes it a pleasure to visit too.
Thank you for your lovely feedback. Its great to see your loved one settle in so well and start making new friends.
I believe that it is exceptional in terms of environment and services.
The onsite management team are kind, and care. They set and deliver the values.
The meals are nutritious; the care staff who have been there since it opened are caring, proactive and responsive. Some of their newer recruits need to grow into their role; some empathy training maybe.
I have visited other nearby care homes and none come anywhere close!
Thank you for your lovely feedback. We appreciate your comments and I'm sure that the newer members of the team will grow in to their roles.
We had looked at several care homes in the area for my mother. Have to say as this was our first time of having to do this we found it quite depressing until we visited The Gables. From the moment we walked in you felt this was something different, something special, we were not disappointed. Friendly, professional staff no signs of panic, a nice welcoming calm environment which is exactly what we wanted for Mom. First class care and facilities, it's a shame that not all persons needing care have the funds to be able to stay in a superb place like this. We would like to thank all the staff we have met for making my mother's transition stress-free and very welcoming. Keep up the good work.
Thank you for your review of The Gables. It means a great deal to all of the team. We are all so pleased that your experience has been so positive.
Thank you all for caring for our dad with such kindness, dignity and professionalism. Dad is going to miss you all. During Dad's stay his confidence has grown and his walking ability is amazing! Thank you all.
Thank you for taking the time to leave such lovely feedback. It's great to see your father's confidence and mobility improve during his stay with us.
The Gables go above and beyond. The care my mom receives is fabulous. She is bedridden but never feels lonely as the staff constantly check on her. They made her birthday so special with balloons, streamers and a beautiful cake in her room. As relatives, the visits are lovely, we are made very welcome. Everyone is friendly and the place is spotless.
Thank you so much for your review. Your comments mean a lot to everyone at The Gables.
What can I say? The care, not that I required much care, was second to none. I actually needed rest, of which I got plenty but there were activities should I want to participate. All the staff were helpful, discreet and caring. After staying for a week I felt so comfortable I decided to stay an extra four nights.
Thank you for taking the time to leave such positive feedback. The whole team really appreciate your comments and we're glad your stay at The Gables was so comfortable.
The Gables is fantastic. Like a luxury hotel. Unfortunately, my aunt is very poorly and so hasn't really been able to take advantage of many of the things it has to offer. She is probably more reliant on the staff than most other residents but they are looking after her well. Recently her condition has improved a bit and they have been getting her out of bed into a chair, which is a huge improvement compared to how she was when she first went in. When I visit, all the staff are friendly and helpful and my aunt seems to get on with everyone.
Thank you for your feedback. It's great to see that your aunt is doing so well at The Gables.
My aunt has been a resident here for a few months, and she has improved greatly, physically and mentally better. All the care staff are very caring, nothing is too much trouble for them to help her and other residents. She started eating and drinking with help and she is now sitting out and appears a lot brighter, they are very encouraging to her and she appears happy staying here.
Thank you for your review and lovely feedback. The whole team appreciate your comments. It's fantastic to see the improvement in your aunt's physical and mental well-being since moving into The Gables.
From the moment the ambulance dropped me off, I felt a very warm welcome. I was shown to my room, very spacious and beautifully furnished with a large ensuite wet room.
The carers are so kind and helpful and have given me excellent care throughout, I’ve been here almost three weeks.
This is a lovely home, well appointed with many facilities, including a weekly list of activities if you wish to join in. Everyone is very friendly and I feel very at home here whilst I wait for full recovery. If you prefer to rest in your room that’s fine although there is on my floor a cinema, a dining room and a lounge.
Having visited people in other care homes whilst being the Parish Visitor for the church this is by far the best I’ve seen.
Thank you for taking the time to leave such lovely feedback. We are really pleased that your experience of The Gables has been such a positive one.
Dad was admitted to The Gables, Hagley, for a four-week respite stay. However, this turned into one week palliative care following his discharge from hospital. Staff at The Gables complained to the hospital about the deplorable condition he was in on his arrival by ambulance. Within only a few hours of arriving at The Hables, Dad had been seen by the district nurse (twice), paramedics and an ANP. He had been registered at the local doctor's and a respect form completed. All quietly and efficiently managed by the staff. During the week that Dad was at The Gables his treatment was second to none and it was not only Dad who received excellent care; the family was kept informed and supported throughout. Dad was cared for with compassion and love and given the dignity he deserved. We cannot thank the staff at The Gables enough for that. Care at its absolute best.
Thank you for taking the time to leave such lovely feedback. The whole team at The Gables appreciate this.
Mum moved to The Gables in November 2023 and to date, we have been completely satisfied with the quality of care and service provided. The staff seem to be very happy in their work and this spreads to residents and their guests. It feels like a happy place and Mum, we, family and friends have been made to feel very welcome. Mum’s medical issues are being effectively dealt with. The local GP practice that covers The Gables is a huge improvement on her previous GP. The activities are well-run and varied and the food is always excellent. The coffee bar and other communal areas often have a mixed group of residents, visitors and staff, so there’s usually someone to chat with if you wish. For Mum, the visiting dogs are a delight.
The whole team at The Gables are really happy to hear that your mom is so happy here. Thank you for your feedback.
Even though my father was only a resident for a very short period of time, everyone at The Gables went out of their way to make him welcome and help him settle in and find his way around. Our lasting memory of him will be a very happy afternoon spent at The Gables celebrating his 94th Birthday. All members of our family, including 4 grandchildren and 4 great-grandchildren were able to be there, he was in his element having us all together and gave a really touching speech, which caught us unawares as he was a man of few words, preferring to be on the edge of things rather than the centre of attention!
We are really happy that your father's birthday was so memorable and he was able to spend quality time with his family. The whole team enjoyed spending time with your father and we're glad that he had such a good experience here at The Gables.
The Gables offers a friendly and professional service. The staff are caring, excellent always ready to help and listen. We would recommend The Gables!
Thank you for your lovely review of The Gables. It means a lot to the team to read your comments.
I would highly recommend The Gables. It feels more like a 5-star hotel than a care home and the residents receive the highest standards of care and support. The staff have been incredibly supportive of family members as well as attentive, compassionate and patient. My mother had psychological as well as physical needs and was fairly young to be needing respite care. They ensured she received all the help from external medical professionals in order to get better mental and physical health. They really praised and encouraged her!
Thank you for your feedback. The whole team here at The Gables really appreciate your comments.
The Gables is always beautifully clean and has a gentle and peaceful atmosphere. Residents are cheerful and smiley and it's lovely to see them at visits again.
Thank you to your greatest asset - the staff!
We are really pleased to hear that your experience of The Gables has been so positive. The whole team take great satisfaction from your comments. Thank you.
Overall experience is excellent! The Gables is beautifully decorated with a warm homely feel. The staff are all very welcoming and friendly. They can't do enough for you. The home is extremely clean and the food has always been excellent. We have found his stay at the Gables a really enjoyable and pleasant experience.
We are so happy that you've had such a positive experience at The Gables. It means a great deal to all of the staff here and your comments are much appreciated.
Room comfortable - facilities met her needs.
Staff have been excellent.
Only issue was the morning when they did not remind her to take her medication until late morning, and she had forgotten.
Would return.
We are really pleased that your wife had a nice stay with us. The staff really appreciate your feedback.
Overall very good, friendly, efficient and pleasant.The roles of some staff were not clear to me but it didn't have to be.
Thank you for your review. The Gables Team are really pleased that your experience with us was such a positive one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (5)
There are no news items for The Gables.
- 10 Jul 2026Organiser: The Gables
- 01 Aug 2026Organiser: The Gables
- 12 Aug 2026Organiser: The Gables
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for The Gables.
Meet the Team (5)

I am passionate about providing the highest standards of care and support to the people who choose to live with us, and ensuring that my team operate at the same level. It is a real privilege to care for your loved one, and my whole purpose is to ensure that we aim to be the best at what we provide.
My ExperienceI count myself fortunate to have gained so much valuable experience. My career in care started many years ago at the age of 16. By profession, I am a qualified Social Worker and have managed a wide range of community services, as well as residential and nursing homes. This role means I have worked with older people, people with a learning difficulty, people living with dementia and supporting people who are at the end of their life.
In my last role with Cinnamon Care Collection, my care home was rated Outstanding by the Care Quality Commission, of which I am immensely proud. Throughout my career, I have met, cared for, and worked with some amazing people who have taught me so much.
About MeMy family and friends will say I am a bit of a workaholic, highly competitive and a perfectionist who won’t take second best in anything.
My family live in the North, so travelling to see them and my grandson is always a priority.
In my spare time, I enjoy reading, theatre and walking my two dogs.

WHAT I DO: In my role as Deputy Manager, I have a duty to support both the General and Care Services Manager in setting the standards for the home. I also work closely alongside the Senior Carers and Care Team out on the floor to ensure there is excellence in resident care. I pride myself on being a visual manager, and my top goal is to achieve Outstanding care for our residents with the support and dedication of our fabulous care team. I take great pride in embodying the company's Visions and Values and always remind the team that it’s important to make a difference. Since being at The Gables, I have developed strong professional bonds and relationships with both our residents and their families, and I like to consider myself the first port of call if they ever need any support or if they want to discuss any concerns they may have. I also need to ensure that the home meets the Essential Standards of Quality and Safety, the requirements of CQC and the company's own Aims and Objectives. Part of my role is to also provide the team with training, and I am fortunate to also hold the position of the home's Train the Trainer in Moving and Handling and PCS Training.
MY EXPERIENCE: I have worked in the care industry since leaving college in 2006 after gaining my qualifications in Health and Social Care. I was very fortunate to pass to go on to study at University and got offered a place to study Midwifery. However, I thought, why not have a year or two out and gain some real hands-on experience first to see what the world has to offer? I then went and got my first job in a care home at 18 years old as a care assistant and instantly fell in love with what this career had to offe,r and never looked back. I started my career as a Care Assistant and then over the years progressed to a Senior Carer, Team Leader, Deputy Manager, and I was also very fortunate to hold the position of Acting Care Manager in one of the homes I worked at. Over the years, I have gained all the relevant qualifications needed to enable me to fulfil my roles, this being my NVQ2 and 3 and Level 5 Diploma in Management.
ABOUT ME: I am married and have a teenage daughter, and when I am not at work, I enjoy nothing more than spending quality time with my little family. When I was younger, I used to be an experienced horse rider and competed in many shows across the county but I gave this up when I went to college. However, recently, my daughter has taken an interest in horse riding, so I have taken the plunge after all these years and got back in the saddle, and we both have riding lessons each week. I also enjoy travelling to different countries and learning about different cultures, and am in my element on a girls' day out, clothes shopping.

WHAT I DO: I am the Home Admissions Advisor at The Gables, and I joined the team in 2026. In my role, I support and guide individuals and families who are exploring care options, whether for themselves or a loved one. I understand that this can often feel like a big and sometimes overwhelming decision, so I aim to provide clear, honest guidance and reassurance throughout, helping people feel informed and comfortable every step of the way.
I take the time to listen and understand each person’s situation, offering support that feels personal and considered, and helping to find the right approach for their individual needs.
A key part of my role is also building meaningful relationships within our local community. We are passionate about ensuring the people living at The Gables remain connected, involved, and able to continue enjoying the things that matter most to them. Creating opportunities that celebrate individuality and enrich daily life is something we place great importance on, and it is a privilege to be part of that.
MY EXPERIENCE: I started my career in health and social care at the age of 18, beginning as a care assistant. From there, I developed a real passion for supporting people and progressed through the roles of deputy and then home manager, gaining valuable experience at every stage along the way.
During this time, I also completed my Level 5 Diploma in Health and Social Care Management, which helped to further strengthen my knowledge and understanding of high-quality care and leadership.I have now moved into my current role as Home Admissions Advisor, which brings together everything I have learned throughout my career. It allows me to continue working closely with people, supporting individuals and families as they make important decisions about care, and ensuring they feel listened to, informed and reassured throughout the process.
My background in care has given me a strong understanding of what good support looks like in practice, and I hope this helps people feel confident that they are in safe and experienced hands.
ABOUT ME: I enjoy spending time with my family and my loving partner, and we have a miniature dachshund called Flynn, who keeps us busy and always brings plenty of smiles.
Outside of work, I am actively involved in my local amateur dramatic society, where I also direct productions. Recent shows have included Priscilla Queen of the Desert, Legally Blonde and Elf, which is something I am very passionate about and really enjoy being part of.

WHAT I DO: I am the Head Chef at The Gables, where I manage and lead a team of six. I design seasonal menus centred around fresh, high-quality produce, allowing me to tailor dishes to our residents’ individual needs and preferences. Getting to know our residents is a key part of my role, as I believe great food plays a huge part in making their time with us relaxing, enjoyable, and memorable. My aim is for dining at The Gables to be one of the true highlights of their day.
MY EXPERIENCE: Being a Chef has been a lifelong career for me. I trained in France, Italy, and Texas, and have worked in Michelin-listed restaurants as well as hotels across Cornwall and the Cotswolds. I have a particular passion for patisserie and have been fortunate to receive several accolades for my cooking over the years.
ABOUT ME: I grew up in and around Worcester in a traditional family. My mother, who was from the Black Country, taught me my first recipes — many of which I still use today. I have two daughters who are now becoming accomplished cooks themselves, and I enjoy passing down the knowledge and love of food that was shared with me.

WHAT I DO: I absolutely love working at The Gables as the Wellbeing and Lifestyle Lead because every day is different, and every day brings an opportunity to make a positive difference in someone's life.
Not only do I value the residents, but the families, too. Families are such an important part of a resident’s life. I love seeing families join in with activities, celebrations, special events and visits.
My Role is making sure the residents I am meeting their needs and values. To make sure they’re staying active, connected and independent.
This could be anything from chair- based exercises, movement classes, games, music, reminiscence activities, one-to-one interaction, or simply just sitting down, having a drink and a nice chat to get to know one another.
I support both physical and emotional well-being. My main focus is to make sure the residents are building confidence as well as ensuring the families that they are being well looked after.
I try to bring energy, positivity and purpose to The Gables through fun, inclusive well-being sessions. I genuinely love what I do. Working in a care home is far more than a job; it’s a privilege.
Finally, the best part of my role is building relationships with residents and seeing the positive impact that a little encouragement, kindness and enthusiasm can have.
MY EXPERIENCE: I have worked at 3 care homes before starting at the Gables. The one home I previously worked at, I did 5 years there and can honestly say I thoroughly enjoyed it and met some great people.
Working in a care home has shown me just how powerful meaningful activities can be. It’s taught me so much about the Residents and their Dementia and how every person experiences dementia differently.
ABOUT ME: I enjoy my fitness; I go to the gym and enjoy doing people's hair & make-up. I am a self-taught/qualified make-up Artist and have been doing this since I was 17; it’s something I am very passionate about.I enjoy the gym, running, and being sociable with my friends. I am a very family-oriented person, love people’s company.
I have always enjoyed going to the gym; it gives me a sense of achievement, improves my well-being, and helps me stay physically and mentally strong. I feel like the gym is a good challenge for me and helps me when it comes to doing my job. I feel more positive in myself.
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