The Gables

Bennett Drive, Hagley, Stourbridge DY9 0WA
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9.9 45 Reviews
  • The Gables, Stourbridge
The Gables is a luxury care home in Hagley, Worcestershire, offering residential and dementia care. They also offer convalescence and respite care.

Situated at the roundabout of Kidderminster Road and Stourbridge Road, close to Hagley village, The Gables is a luxury care home by Cinnamon Care Collection. Cinnamon Care Collection has been recognised as a Top 20 Most Recommended Care Home Group by carehome.co.uk since 2018.

This exclusive home provides residential, dementia and respite care within a wonderful environment with facilities and services designed around residents' desires. The accommodation includes 53 fully furnished en-suite rooms plus 4 one-bedroom care suites. The care suites include an en-suite bedroom, lounge and kitchenette and are ideal for couples or individuals who are looking for greater independence and space.

All Cinnamon care teams undergo regular training and spend time understanding residents' needs and wishes. Team members have the latest Person Centred Software which is updated via handsets meaning accessing and recording care records are instant.

The specially designed dementia community has been thoughtfully created with sensory and reminiscence areas to enhance residents' lives. The events and activities team spend time learning about a person's life and tailor events to suit their needs.

The home is split into a number of smaller communities each with their own lounges and dining rooms. The chefs provide a sumptuous menu creating attractively presented and delicious dishes using the best fresh produce.

Facilities are unrivalled and include a private dining room available for family celebrations, café-bar, cinema, hair and beauty salon, spa bathrooms, landscaped gardens, reception as well as a vehicle for outings to local places of interest.

Care Provided by The Gables

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Fees are dependent on care needs and room chosen. Fees inclusive of care, room, all meals, snacks and drinks, activities, housekeeping and laundry, telephone (inclusive of local calls).

Contact The Gables to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Gables to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Donna Moore (Associate General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (53)
  • Couples/Companion Rooms with Ensuite Wet Room (4)
9.9

The Gables has a Review Score of 9.9 (9.911) out of 10, based on 24 reviews in the last 2 years.
Over all time The Gables has 45 reviews.

Overall Experience
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Date Published
  • 45
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Reviewer Connection to The Gables
  • 17
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  • 1
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Total of 45, showing 41-45
Review from Rebecca P (Daughter-in-law of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where do I start? From the moment I contacted staff at The Gables (in a crisis situation) they have been amazing!
My mother-in-law was transferred to the Gables after having a very poor experience in a step-down care home placement following a hospital admission.
The process of her being assessed
and accepted for respite was so efficient minimising further distress of remaining where she was.
Staff are so fantastic at The Gables that she has decided she doesn't want to leave and is now a permanent resident! We always feel so welcome visiting her, like home from home. Friendly faces, supportive and understanding.
The activities are really engaging and varied with what appears to be something different going on every day.
The food is amazing and we have enjoyed a special dining with our relatives for the first time in 4 years thanks to the environment. So much more to say but no space - simply thank you!
Reply from Emily Hocking, Home Admissions Advisor at The GablesIt has been a pleasure to help your mother-in-law and wider family in settling into life at The Gables. It's so great to hear about how, not just your mother-in-law, but the whole family is able to share and enjoy experiences across the home. Thank you for taking the time to share such kind words, I will take great pleasure in sharing this feedback with our whole team.
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Review from Margaret W (Friend of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is just a second visit to my friend, I have had experience visiting several homes and this one is especially top of the list. Could not wish to end days in any better care. May it continue.
Reply from Emily Hocking, Home Admissions Advisor at The GablesThank you so much for sharing your experience of the home whilst visiting your friend.
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Review from Melanie T (Daughter of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father went to The Gables Care Home for two weeks of respite. From the initial home visit to the final day's stay, all staff involved showed professionalism, care, interest and treated Dad with respect which enabled him to settle quickly and to be 'home from home' with all the additional support
required. There was always a lovely atmosphere of care, calm and happy chatter, with activities planned to keep residents active and involved. The food was excellent too! Lots of effort went into making the 'Coronation party' a truly happy celebration for residents and their families.
Reply from James Skelding, Home Admissions Advisor at The GablesWe are so pleased that your fathers stay with us was a happy one. The whole team at The Gables make a lot of effort to ensure that residents and their friends and families receive the highest standards of care. Your comments are much appreciated.
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Review from Karen J (Niece of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facility is fantastic and all of the staff are amazing. Aunty made her transition to the home from out of the area and this was well managed, they were sensitive and reassuring to my aunty. The deputy visited Aunty in her previous care setting, despite it being over four hours away and involving
an overnight stay. We are grateful that the transition was effectively managed and we felt very informed at every step. The staff are kind, caring and compassionate and communicate effectively at every level with residents, families and each other to ensure everyone is kept informed. Staff actively listen and respond to my aunty and treat her with the utmost respect. Aunty loves the activities and outings in the minibus and has loved having the companionship of the puppy that is in training to be a therapy puppy. We couldn't be more pleased with the care Aunty receives and thank all staff for their tireless efforts in keeping Aunty safe and well and meeting her every need.
Reply from Emily Hocking, Home Admissions Advisor at The GablesIt really is an absolute pleasure to support your aunt. We want to thank you so much for taking the time to share your and your aunt's experience of The Gables, not just whilst she's lived with us but also before moving in.
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Review from Kath G (Friend of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High standard of care, excellent attitude of all staff. Kind, caring, thoughtful and very supportive, not only to residents but also to visitors, family and friends. All staff demonstrate quality skills, dedication and respect. More than happy to refer any of my family or friends to The Gables. Highly
recommended.
Reply from Emily Hocking, Home Admissions Advisor at The GablesThank you so much for taking the time to share your experience of The Gables, it will be a pleasure to share this with our team. We take great pride in ensuring that everyone who visits home is given the warmest of welcomes at every visit.
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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for The Gables is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.911 for The Gables is calculated as follows: ( (260 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 282 Ratings = 4.911
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Gables is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

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Meet the Team (6)

Mark

Mark Shockledge

Job Title: Operations Manager

I am passionate about providing the highest standards of care and support to the people who choose to live with us, and ensuring that my team operate at the same level. It is a real privilege to care for your loved one, and my whole purpose is to ensure that we aim to be the best at what we provide.


My Experience
I count myself fortunate to have gained so much valuable experience. My career in care started many years ago at the age of 16. By profession, I am a qualified Social Worker and have managed a wide range of community services, as well as residential and nursing homes. This role means I have worked with older people, people with a learning difficulty, people living with dementia and supporting people who are at the end of their life.


In my last role with Cinnamon Care Collection, my care home was rated Outstanding by the Care Quality Commission, of which I am immensely proud. Throughout my career, I have met, cared for, and worked with some amazing people who have taught me so much.


About Me
My family and friends will say I am a bit of a workaholic, highly competitive and a perfectionist who won’t take second best in anything.


My family live in the North, so travelling to see them and my grandson is always a priority.


In my spare time, I enjoy reading, theatre and walking my two dogs.

Amy

Amy Morgan- Lees

Job Title: Deputy Manager Joined: 2021

WHAT I DO: In my role as Deputy Manager, I have a duty to support both the General and Care Services Manager in setting the standards for the home. I also work closely alongside the Senior Carers and Care Team out on the floor to ensure there is excellence in resident care. I pride myself on being a visual manager, and my top goal is to achieve Outstanding care for our residents with the support and dedication of our fabulous care team. I take great pride in bedding the company's Visions and Values and always remind the team it’s important to make a difference. Since being at Parkfield Grange, I have developed strong professional bonds and relationships with both our residents and their families, and I like to consider myself the first port of call if they ever need any support or of the pay want to discuss any concerns they may have. I also need to ensure that the home meets the Essential Standards of Quality and Safety, the requirements of CQC and the company's own Aims and Objectives. Part of my role is to also provide the team with training, and I am fortunate to also hold the position of the home's Train the Trainer in Moving and Handling and PCS Training.


MY EXPERIENCE: I have worked in the care industry since leaving college in 2006 after gaining my qualifications in Health and Social Care. I was very fortunate to pass to go on to study at University and got offered a place to study Midwifery. However, I thought, why not have a year or two out and gain some real hands-on experience first to see what the world has to offer? I then went and got my first job in a care home at 18 years old as a care assistant and instantly fell in love with what this career had to offe,r and never looked back. I started my career as a Care Assistant and then over the years progressed to a Senior Carer, Team Leader, Deputy Manager, and I was also very fortunate to hold the position of Acting Care Manager in one of the homes I worked at. Over the years, I have gained all the relevant qualifications needed to enable me to fulfil my roles, this being my NVQ2 and 3 and Level 5 Diploma in Management. I have worked for Cinnamon Care for almost 5 years, originally working at Burcot Lodge until I transferred to Parkfield Grange in May 2021.


ABOUT ME: My name is Amy, and I am the Deputy Care Services Manager here at The Gables Care Home. I am married and have a teenage daughter, and when I am not at work, I enjoy nothing more than spending quality time with my little family. When I was younger, I used to be an experienced horse rider and competed in many shows across the county but I gave this up when I went to college. However, recently, my daughter has taken an interest in horse riding, so I have taken the plunge after all these years and got back in the saddle, and we both have riding lessons each week. I also enjoy travelling to different countries and learning about different cultures, and am in my element on a girls' day out, clothes shopping.

James

James Skelding

Job Title: Home Admissions Advisor Joined: 2023

WHAT I DO: I am the Home Admissions Advisor at The Gables Care Home and joined the team in July 2023. My role within the home is to guide families on their journey into residential care, to work with the community and to showcase our beautiful home.


MY EXPERIENCE: I have recently moved into this role having been an estate agent for nearly twenty years. My time spent helping people to move home has given me a good understanding of how important finding the right place to call home is. My move into the residential care sector comes from personal experience with moving a close family member into care, which gives me a level of empathy and understanding.


ABOUT ME: Outside of work, I am a husband and dad to five wonderful children and a cocker spaniel called Max. In what very little free time I have left, I enjoy paddle boarding and going to the gym.

Dwight

Dwight Clayton

Job Title: Head Chef Joined: 2024

What I Do
I am the Head Chef at The Gables, where I manage and lead a team of six. I design seasonal menus centred around fresh, high-quality produce, allowing me to tailor dishes to our residents’ individual needs and preferences. Getting to know our residents is a key part of my role, as I believe great food plays a huge part in making their time with us relaxing, enjoyable, and memorable. My aim is for dining at The Gables to be one of the true highlights of their day.


My Experience
Cheffing has been a lifelong career for me. I trained in France, Italy, and Texas, and have worked in Michelin-listed restaurants as well as hotels across Cornwall and the Cotswolds. I have a particular passion for patisserie and have been fortunate to receive several accolades for my cooking over the years.


About Me
I grew up in and around Worcester in a traditional family. My mother, who was from the Black Country, taught me my first recipes — many of which I still use today. I have two daughters who are now becoming accomplished cooks themselves, and I enjoy passing down the knowledge and love of food that was shared with me.

Nicola

Nicola Bissett

Job Title: Head Housekeeper

What do I do:
My role at The Gables as Head Housekeeper is to ensure my brilliant team of housekeepers and I maintain immaculate high standards throughout the home. We make sure all the communal areas and, of course, residents' rooms and suites are kept beautiful as well as looking after their laundry. I feel very privileged to be able to work with such a fantastic team and in such a luxurious home and enjoy interacting with our residents every day.


My experience:
I have worked in care for 4 years, and for over 2 years as a Head Housekeeper. I am really looking forward to meeting our families and residents and making sure I maintain high standards throughout the home. Previously I worked for Mothercare, where I gained a lot of experience in running the store, store presentation, housekeeping and dealing with the public.


About me:
In my spare time, I like to see my 2 grown-up daughters Chloe and Isabell and my two grandchildren. I also enjoy gardening & cooking, especially brownies. I also love to socialise with my friends as often as I can. I’m a very bubbly person and love speaking to the residents and hearing their stories about their lives. I will strive to go above and beyond for their needs.

Samantha

Samantha Kelly

Job Title: Administrator Joined: 2025

Hi, my name is Sam. I recently transferred from Manchester to the West Midlands, where I now reside with my partner. I am delighted to join the Gables as the Business Administrator. My role is to support the General Manager by overseeing administrative, financial, and commercial functions at home level.

I have extensive Administration experience throughout my career and joined the private health care sector over 9 years ago. I have had the pleasure of working within Nursing & Residential Homes both in Manchester and now in the West Midlands. I have worked for different Providers, building my knowledge of the day to day running of care homes, whose sole purpose which is reflective of my own personal standards, is to provide the highest level of care whilst promoting, dignity, independence and ensuring that the care we provide is integral to each individuals personal choices, and that our residents are embraced and encouraged to continue to lead a fulfilling lives, whilst in the luxury surroundings where the Resident is at the heart of all we do.

It is a pleasure to work for a provider that demonstrates driving standards to be an excellent care provider, and who clearly continue to strive for standards no less than excellent. Staff like me are supported and provided with all the necessary training and tools required, enabling us to not only continue to develop our skill set within our desired area of employment, but to feel rewarded and confident that our Employer is equally as committed to staff as they are the people they provide care for. I am very excited for my next chapter at The Gables.

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