Watermeadow Grange

Bewick Avenue, Topsham, Exeter EX3 0FF
Review Us
9.9 46 Reviews
  • Watermeadow Grange, Exeter
Watermeadow Grange is a purpose built luxury care home situated in the the historic town of Topsham, Exeter.

Part of the Cinnamon luxury care group, the home offers the same high standard of care and state of the art facilities that this trusted and award-winning provider is known for. The home provides first class residential, dementia, respite and convalescent care and pride themselves not only on the fantastic environment but the friendly and sociable community created for the residents. The Wellness & Lifestyle Coordinator organises varied events and activities on a daily basis, driven by residents interests, including music, art, keep fit and trips out.

At Watermeadow Grange, residents can relax and socialise in one of the luxurious lounges, the café bar or the cinema, host family and friends in one of the private dining rooms, or enjoy being pampered in the on-site hair and beauty salon.

There are 70 spacious en-suite bedrooms plus 8 luxury care suites, ideal for couples. The care suites include an ensuite bedroom plus their own private lounge and kitchenette.

At Watermeadow Grange, the highly trained and dedicated team provide round-the-clock support, tailored through personalised care plans designed around each individual’s needs.

Care Provided by Watermeadow Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900

Fee is subject to a pre-admission assessment and availability

These prices are only a guideline, please contact Watermeadow Grange to find out the exact price for your requirements.

Contact Watermeadow Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Watermeadow Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Katherine Stephens (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (68)
  • Couples/Companion Rooms with Ensuite Wet Room (9)

Visiting

  • Visitors warmly welcomed

Parking

  • Parking is available

9.9

Watermeadow Grange has a Review Score of 9.9 (9.936) out of 10, based on 39 reviews in the last 2 years.
Over all time Watermeadow Grange has 46 reviews.

Overall Experience
  • 45
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Date Published
  • 46
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  • 39
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Reviewer Connection to Watermeadow Grange
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Total of 46, showing 41-46
Review from V M (Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have enjoyed social contact with all.
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow GrangeIt is lovely to have such positive feedback, thank you for taking the time to leave us a review and we are so pleased you enjoyed your stay with us. We look forward to welcoming you back to Watermeadow Grange for another stay!
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Review from B G (Friend of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first time visited, I was very impressed with the open spaces and the decor. Very approachable staff who are all very pleasant, kind and helpful. Excellent food and peaceful surroundings. Everything is clean and tidy and it feels more like a 5-star hotel and very impressive. It is a delight to see
a friend in such nice conditions. The receptionist is lovely.
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow GrangeThank you so much for taking the time to leave us a review, we are thrilled you enjoyed your visit and will of course pass on your wonderful comments to the team. We look forward to welcoming you back to Watermeadow Grange in the near future.
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Review from E B (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely positive experience.
Attention to detail.
Respond to queries promptly.
High level of care.
Time is taken to listen.
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow GrangeThank you so much for taking the time to review your experience of Watermeadow Grange, we are pleased to receive such positive feedback and will pass it on to the team.
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Review from H L (Daughter of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Watermeadow Grange recently. It was a huge upheaval for her to move from her own home. She has settled in really well and that is very much down to the gentle care and attention she has received from everyone since she moved in. On my visits, I have found everyone very friendly and helpful
and most importantly they all seem to really enjoy their work and genuinely care for the welfare of the residents. Nothing is too much trouble.


Watermeadow is truly a wonderful place in so many ways - the food is excellent - all freshly made and the food choices are tailored to all tastes. The surroundings are fabulous - very clean and very tastefully decorated throughout. The itinerary for activities for the residents is excellent - Mum particularly enjoys the daily exercise classes which have already impacted her general strength and mobility.


I feel that so much care and thought has gone into all aspects of the home and feel very lucky that we were able to secure a room for mum.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow GrangeWow what an amazing review which I will share with the team. Thank you so much for taking the time to review our home and we are so pleased that we're making such a positive difference to your mum.
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Review from C W (Daughter of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always attentive - keen to bend to parent's needs. Always friendly and engage in conversation.
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow GrangeThank you so much for taking the time to leave a review and leaving such positive feedback. We are so pleased you are happy with the service we are providing for your parents, the team takes great pride in delivering a high standard of care and this wonderful feedback reinforces that. Many thanks.
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Review from R G (Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staying at Watermeadow Grange was like being in a 5-star hotel. Food excellent. The staff are all so professional and caring without exception. I can't criticise anything about the beautiful home.
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow GrangeThank you so much for taking the time to review our home and we are so pleased to hear you enjoyed your stay with us so much, what an amazing review! Your positive feedback means so much to everyone. Many thanks from Management and the Team
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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Watermeadow Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.936 for Watermeadow Grange is calculated as follows: ( (425 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 452 Ratings = 4.936
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Watermeadow Grange is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (13)

Katherine

Katherine Stephens

Job Title: General Manager Joined: 2023

What I do:
I am the General Manager at Watermeadow Grange. I am truly passionate about our community at Watermeadow Grange and believe it really is a wonderful place to live and work.


My experience:
As a nurse with 17 years of experience, I am passionate about supporting people to live their lives to the fullest. I have managed several different care settings, including nursing homes and secure hospitals. I have also spent many years working as a palliative care nurse specialist, which is an area of nursing that remains a passion.


About me:
I live in Somerset with my husband, 2 boys and dogs. In my spare time, you’ll find me spending quality time with my family

Josie

Josie Dugmore

Job Title: Deputy Manager Joined: 2023

What I do
My name is Josie, and I am one of the Deputy Managers at Watermeadow Grange. I’m responsible for supporting the General Manager in the day-to-day running of the home. My responsibilities include supporting team members, promoting person-centred care, compliance with regulations and quality standards, and ensuring high standards of care delivery.


My Experience
I have over 15 years of experience within the care industry, this is across hospitals, community and residential settings. I joined Watermeadow Grange as a Team Leader, and after being recognised for my hard work, I was promoted to Deputy Manager in March 202,5 and I could not be prouder! I am extremely passionate about delivering high standards of person-centred care and ensuring we are always acting in our residents’ best interests. My main passion within care is helping those who live with Dementia.


About me
I have 3 wonderful children; I love going to the gym and taking part in charity events. My most recent event was raising money for Alzheimer's when I did a 28-mile trek around the Jurassic coast!!

Victoria

Victoria Underhill

Job Title: Deputy Manager Joined: 2025

What I Do
I am the Deputy Manager at Watermeadow Grange. I’m responsible for supporting the General Manager in the day-to-day running of the home. My responsibilities include supporting team members, promoting person-centred care, compliance with regulations and quality standards, and ensuring high standards of care delivery.


My Experience
I have over 25 years of management experience working in the care industry. I am very passionate about person-centred care and going the extra mile to make someone’s day. My expertise lies in team building, personal development, and continuous improvement.


About Me
I live in Topsham with my husband and two daughters. Outside of work, I love spending time with my family on the river with our paddleboards or finding new routes to cycle on my road bike. To rela,x I enjoy cooking and finding plant-based new recipes.


I am so excited to join the talented team at Watermeadow Grange and make the Cinnamon difference!

Selina

Selina Sapsford

Job Title: Home Admissions Advisor Joined: 2023

What I Do
My name is Selina, and it is a great privilege to serve as the Home Admissions Advisor for Watermeadow Grange. My role is to offer guidance, reassurance, and clear information to anyone exploring the possibility of moving into care. Choosing the right home is one of life’s most emotional and challenging decisions. Having supported my own close family members through this journey, I understand how deeply personal it can be. I’m here to support you every step of the way, answering any questions and helping you feel confident and informed throughout the process.


My Experience
My career in care began in 2011 after my father-in-law was diagnosed with dementia. Determined to understand the condition and how best to support him, I attended every workshop I could find. This journey led me to work with the Alzheimer’s Society and several private care providers, where I became a Dementia Friend and delivered community workshops to help build Dementia Friendly Communities.


Since relocating to the Southwest in 2015, I’ve continued to dedicate myself to supporting individuals and families affected by dementia. I’m incredibly proud to work for Cinnamon Care Collection, a company that truly places residents at the heart of everything they do.


About Me
Outside of work, you’ll usually find me in or near the water, sea swimming, kayaking with my son, or enjoying long walks with our two dogs. I also spend plenty of time acting as a taxi service for my son and his many sporting adventures!


I look forward to welcoming you to our beautiful new home and helping you or your loved one become part of our Watermeadow Grange family.

Tanya

Tanya Williams

Job Title: Home Admissions Advisor Joined: 2025

What I Do
My name is Tanya, and I am a Home Admissions Advisor. My role is to provide information and support to those looking at moving into care and the options available to them. Choosing the right care home can be a difficult decision to make, whether it be future planning or reacting to a crisis, it’s often a daunting, emotional experience for the prospective resident or their family but I am here to make the journey simple, clear and give all the answers to all the questions you may have and make the process a positive one.


My Experience
Delivering excellent customer service has always been a passion of mine, and I have many years of experience working in the social housing sector. However, for the last 6 years, I have worked in the luxury care home sector, which has been so rewarding, and it’s always been a pleasure to be the first point of contact for people enquiring. I strongly believe in treating people in the same way I would expect myself or my family to be treated. A little bit of kindness goes a long way. After relocating to North Devon, I am proud to be working for Cinnamon Care Collection and continue in a role I am passionate about with a company that shares the same passions and ethics as I do.


About Me
In March, I relocated from Wiltshire to North Devon with my partner to follow our self-build dream, selling our beautiful home to move onto our plot (yes, in a caravan!), so for the foreseeable future, my spare time will be on the site getting stuck in to make the dream a reality! When I do get some ‘me’ time, I am a keen runner, having completed numerous half marathons to eventually complete a full marathon, I’d be happy just doing it once though!! I have two grown-up children and am so lucky to have the most adorable 2 year old granddaughter.

Louise

Louise Ford

Job Title: Administrator Joined: 2023

What I do:
Hello, my name is Louise Ford and I'm the Home Administrator at Watermeadow Grange. I'm responsible for the Financial and HR aspects of the home as well as managing and supporting the Administration Assistant and Reception Team.


My Experience:
I have over 25 years of experience in Administration within the Health and Social Care Industries. Public and Private sectors. The opportunity to put that experience to great use here is very rewarding for me.
I love working at Watermeadow Grange as every day is different, we are all one big enthusiastic team with the same goal.


About me:
I live in Exmouth and have brought up 3 lovely children there. In my spare time, you will find me with my nose in a book, in my garden or, in or near the water!

Samantha

Samantha Lindsay-Lee

Job Title: Administration Assistant Joined: 2023

What I do: As the Administration Assistant I am the first point of contact at the reception here at Watermeadow Grange, In addition to reception duties I complete a wide range of administrative duties supporting the Administrator within their role.


My Experience: My background has always been in the customer service industry, whether that be dealing with complaints in the motor industry to working as a barmaid and waitress.


About me: I have lived in Exeter most of my life but moved to Topsham in 2020 just before the first look down. I live with my 4 children who all attend the local school and my Husband. In my spare time, I enjoy watching my 2 sons play for the local rugby team and going on family days out or even hosting the odd family BBQ/ buffet lunch.

Lizzie

Lizzie Grant

Job Title: Activities Coordinator Joined: 2023

What I do:
Hello, my name is Lizzie, and I am one of the Activities Coordinators here at Watermeadow Grange. We create a diverse activities and events programme with our residents, taking into account what they are interested in as well as offering opportunities to try out new and different things. We also love working with our local community groups in Topsham and beyond.


My experience:
My background is in events coordination, working in the local community with families and groups creating diverse art projects, teaching English, and running an Art Gallery in North Devon. I love working at Watermeadow Grange, being with such wonderful residents and the team here to make some new and old memories with our activities and events programme.


About me:
I live near Tiverton and have two grown-up sons, George and Harry. I love my garden, reading, drawing, going on lots of adventures and spending time with family and friends.

Kate

Kate Tosh

Job Title: Support Services Manager Joined: 2023

What I do
My name is Kate, and I have the privilege of serving as the Support Services Manager at Watermeadow Grange. In this role, I oversee the housekeeping, catering, hospitality, and maintenance teams, ensuring that each department runs smoothly and efficiently.


My Experience
I bring 18 years of experience in team management, primarily within the cleaning industry. My career has also included time as a prison officer and as a cleaning lecturer, giving me a well-rounded background in support services.
About me


Outside of work, I’m a proud mum to two teenagers and happily married to my wonderful husband. As a family, we love playing board games like Monopoly and Cluedo, though things can get quite competitive! We also enjoy taking our dog, Holly, for walks along the beach.

Dave

Dave Chapling

Job Title: Head Chef Joined: 2025

What I Do
Dave leads our kitchen at Watermeadow Grange with passion, creativity, and a genuine love for bringing people together through good food. As our Head Chef, he is dedicated to creating nutritious, comforting, and beautifully prepared meals that feel like home while supporting the well-being of every resident.


My Experience
With over a decade of experience, Dave has worked in a range of high-quality kitchens across the Southwest. Before joining us, he spent 2½ years as Head Chef at Dainton Park Golf Club and previously served as Executive Head Chef at Cofton Holiday Park. He also held the Head Chef position at the Dartmoor Halfway Inn. Dave trained at South Devon College in Paignton, where he qualified as a chef and discovered his love for the craft. He thrives on the challenges and creativity that cooking brings, and he takes pride in delivering meals that make people smile.


About Me
Outside the kitchen, Dave is a devoted dad to three wonderful children. He’s a big rugby fan and enjoys watching all kinds of sport, though most of his free time is happily spent with his family. His warm personality and commitment to caring for others shine through in everything he does, especially in the food he creates for our residents.

Micky

Micky Bolesworth

Job Title: Head of Maitnenance Joined: 2025

What I do
My name is Micky, and I am the Maintenance Manager at Watermeadow Grange. My role is to make sure Watermeadow Grange is a safe place for our residents and staff and to maintain the day-to-day running of our beautiful building and grounds to the high standards we set.


My Experience
I am a former Royal Marine experienced in military engineering. I have also run my own Heating & Plumbing business for the past 10 years, and then moved onto property maintenance within the hotel industry before joining Watermeadow Grange.


About me
I enjoy all outdoor pursuits, including kayaking & hill walking. I play football twice a week and enjoy spending time with my family

Caroline

Caroline Fenwick

Job Title: Houskeeping Supervisor Joined: 2023

What I Do


My name is Caroline, and I am the Housekeeping Supervisor for Watermeadow Grange. I have been here since April 2024, when I joined as a Housekeeper and was promoted in February 2025. I am responsible for the team of housekeepers, supervising and guiding them. I take real pride in making sure that our resident’s home is kept to the highest standards


My Experience
I have worked in housekeeping roles for the past 33 years. A real achievement for me was when I was promoted to Head Housekeeper at the age of 18 for a 164-bed hotel.


About Me
When I’m not at work, you’ll find me at the motorbike club or travelling around the world with my husband to be on our bikes. We’re also busy planning our wedding in 2027!!

Neil

Neil Clements

Job Title: Hospitality Supervisor Joined: 2025

What I Do
My name is Neil, and I’m the Hospitality Supervisor here at Watermeadow Grange. I’m responsible for overseeing the entire dining experience within the home, ensuring every resident enjoys a warm, welcoming, and truly five-star service. Creating memorable mealtimes and maintaining the highest standards of hospitality is at the heart of what I do.


My Experience
With nearly 20 years of experience in the hospitality industry, I’ve worked across a wide range of settings, from busy bars to four-star hotels, weddings, and large-scale events. Before joining Watermeadow Grange, I was a Food & Beverage Manager for a major hotel chain, where I developed a strong passion for exceptional service and team leadership.


About Me
I’ve lived locally all my life and love being part of the community. Outside of work, I’m a devoted house plant enthusiast with what can only be described as a small indoor jungle. I’m happiest when surrounded by nature, whether that’s tending to my plants or spending time outdoors. I’m also a proud guinea pig owner. Ted and Monty keep life entertaining and full of character.

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