Watermeadow Grange

Bewick Avenue, Topsham, Exeter EX3 0FF
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9.9 42 Reviews
  • Watermeadow Grange, Exeter
Watermeadow Grange is a purpose built luxury care home situated in the the historic town of Topsham, Exeter.

Part of the Cinnamon luxury care group, the home offers the same high standard of care and state of the art facilities that this trusted and award-winning provider is known for. The home provides first class residential, dementia, respite and convalescent care and pride themselves not only on the fantastic environment but the friendly and sociable community created for the residents. The Wellness & Lifestyle Coordinator organises varied events and activities on a daily basis, driven by residents interests, including music, art, keep fit and trips out.

At Watermeadow Grange, residents can relax and socialise in one of the luxurious lounges, the café bar or the cinema, host family and friends in one of the private dining rooms, or enjoy being pampered in the on-site hair and beauty salon.

There are 70 spacious en-suite bedrooms plus 8 luxury care suites, ideal for couples. The care suites include an ensuite bedroom plus their own private lounge and kitchenette.

At Watermeadow Grange, the highly trained and dedicated team provide round-the-clock support, tailored through personalised care plans designed around each individual’s needs.

Care Provided by Watermeadow Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1648

Fee is subject to a pre-admission assessment and availability

These prices are only a guideline, please contact Watermeadow Grange to find out the exact price for your requirements.

Contact Watermeadow Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Watermeadow Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Katherine Stephens (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (68)
  • Couples/Companion Rooms with Ensuite Wet Room (9)

Visiting

  • Visitors warmly welcomed

Parking

  • Parking is available

9.9

Watermeadow Grange has a Review Score of 9.9 (9.925) out of 10, based on 40 reviews in the last 2 years.
Over all time Watermeadow Grange has 42 reviews.

Overall Experience
  • 41
  • 1
  • 0
  • 0
  • 0
Date Published
  • 42
  • 5
  • 11
  • 40
  • 2
Reviewer Connection to Watermeadow Grange
  • 12
  • 10
  • 7
  • 7
  • 2
  • 2
  • 2
Total of 42, showing 41-42
Review from C W (Daughter of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always attentive - keen to bend to parent's needs. Always friendly and engage in conversation.
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you so much for taking the time to leave a review and leaving such positive feedback. We are so pleased you are happy with the service we are providing for your parents, the team takes great…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staying at Watermeadow Grange was like being in a 5-star hotel. Food excellent. The staff are all so professional and caring without exception. I can't criticise anything about the beautiful home.
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you so much for taking the time to review our home and we are so pleased to hear you enjoyed your stay with us so much, what an amazing review! Your positive feedback means so much to everyone.…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Watermeadow Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.925 for Watermeadow Grange is calculated as follows: ( (434 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 466 Ratings = 4.925
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Watermeadow Grange is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (7)

Katherine

Katherine Stephens

Job Title: General Manager Joined: 2023

What I do:
I am the General Manager at Watermeadow Grange. I am truly passionate about our community at Watermeadow Grange and believe it really is a wonderful place to live and work.


My experience:
As a nurse with 17 years of experience, I am passionate about supporting people to live their lives to the fullest. I have managed several different care settings including nursing homes and secure hospitals. I have also spent many years working as a palliative care nurse specialist, which is an area of nursing that remains a passion.


About me:
I live in Somerset with my husband, 2 boys and dogs. In my spare time, you’ll find me spending quality time with my family

Selina

Selina Sapsford

Job Title: Home Admissions Advisor Joined: 2023

Choosing the right care home is one of the most difficult decisions to make and having gone through this myself with my own family members I know first-hand the emotions this brings. My role is to guide and support you every step of the way and answer any questions or concerns you may have.

Louise

Louise Ford

Job Title: Administrator Joined: 2023

What I do:
Hello, my name is Louise Ford and I'm the Home Administrator at Watermeadow Grange. I'm responsible for the Financial and HR aspects of the home as well as managing and supporting the Administration Assistant and Reception Team.


My Experience:
I have over 25 years of experience in Administration within the Health and Social Care Industries. Public and Private sectors. The opportunity to put that experience to great use here is very rewarding for me.
I love working at Watermeadow Grange as every day is different, we are all one big enthusiastic team with the same goal.


About me:
I live in Exmouth and have brought up 3 lovely children there. In my spare time, you will find me with my nose in a book, in my garden or, in or near the water!

Samantha

Samantha Lindsay-Lee

Job Title: Administration Assistant Joined: 2023

What I do: As the Administration Assistant I am the first point of contact at the reception here at Watermeadow Grange, In addition to reception duties I complete a wide range of administrative duties supporting the Administrator within their role.


My Experience: My background has always been in the customer service industry, whether that be dealing with complaints in the motor industry to working as a barmaid and waitress.


About me: I have lived in Exeter most of my life but moved to Topsham in 2020 just before the first look down. I live with my 4 children who all attend the local school and my Husband. In my spare time, I enjoy watching my 2 sons play for the local rugby team and going on family days out or even hosting the odd family BBQ/ buffet lunch.

Kate

Kate Tosh

Job Title: Head Houskeeper Joined: 2023

What I do… My name is Kate, I am head of housekeeping here at Watermeadow Grange. It is my job to ensure our beautiful home stays beautiful. I have a team of housekeepers who take so much pride in their work to make sure all rooms, communal areas, and laundry are completed to a 5* standard.


My experience… I have been in cleaning management/area management for over 15 years, working commercially within Tesco, Sainsbury and Waitrose. I have also worked domestically in student accommodation.


About me… In my spare time, I like to spend it with my husband and 2 children, going to the beach with our dog “Holly” and getting out as much as we can!

Lizzie

Lizzie Grant

Job Title: Activities Coordinator Joined: 2023

What I do:
Hello, my name is Lizzie and I am one of the Activities Coordinators here at Watermeadow Grange. We create a diverse activities and events programme with our residents taking into account what they are interested in as well as offering opportunities to try out new and different things. We also love working with our local community groups in Topsham and beyond.


My experience:
My background is in events coordination, working in the local community with families and groups creating diverse art projects, teaching English as well as running an Art Gallery in North Devon. I love working at Watermeadow Grange, being with such wonderful residents and the team here to make some new and old memories with our activities and events programme.


About me:
I live near Tiverton and have two grown-up sons George and Harry. I love my garden, reading, drawing, going on lots of adventures and spending time with family and friends.

Lee

Lee Acreman

Job Title: Head Chef Joined: 2023

What I do:
My name is Lee and I am the Head Chef here at Watermeadow Grange.


My Experience:
I trained as a chef at Exeter college in 1996, after qualifying I worked at Combe House in Devon, Michael Canine’s award winning restaurant in Exeter as well as iconic restaurants such as the Carved Angel in Dartmouth. I later moved to London and worked in outside catering then became a chef on an exclusive private Yacht. I later moved to Fiji and opened my own restaurant, catering and events company with my wife Louise. We moved back to the UK with our young family when I joined The PIG and then Watermeadow Grange.


About me:
I am married with two young boys and our cat Marmalade. In my spare time I like to go walking, to eat out and spend quality with my family.

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